WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!
I was super excited to make an appointment to ombré my hair after reading such positive yelp reviews (low prices, experienced with bleaching hair etc.). So, I made my appointment for the following week. I should have seen the warning signs from the beginning. Over the phone they didn't ask me for a name for the appointment or a call back number... Not good.
Anyway, when I went in for my appointment (approximately 15 minutes early because I had some concerns about my hair being so dark and so long), and NO ONE SAID A SINGLE WORD TO ME. No "hello." No smile. No "how can we help you?" All they could manage was a few harsh glares and a pretty condescending attitude that wreaked with "wtf are you doing here?" Granted, I know I look young but how dare they not treat me like a paying customer.
I didn't let that steer me away though. I smiled politely and said quite loudly (to anyone who would listen) that I had an appointment. That caught the attention of a woman who seemed to be the manager. She didn't ask for my name or anything. She just pointed me to a chair in the back, and asked me what I was there for, while still working on another woman. She wasn't even half way through putting this woman's hair in rollers so I suspect she had forgotten about our appointment altogether.
She performed a strand test on my hair to make sure it would bleach to a decent color. I know my hair pretty well and I've had it platinum blonde before so I thought this 2 hour step was pretty unnecessary. I understand that she is the professional but it's my hair... Come on now.
After the successful strand test and an extremely awkward 2 hours of the associates talking to each other and ignoring their customers, the manager, or whoever she was, told me that she couldn't finish my hair before closing (5 pm on a Thursday) and she wasn't willing to stay any later. Had she just started my hair at the start of my appointment instead of not listening to me and wasting our time with a strand test, my hair could have been finished. But no, she had the audacity to waste 2 hours of my life, then tell me to schedule another appointment to actually do my hair. Whatever.
They could have gotten away with wasting my time had they not been SO RUDE THE ENTIRE TIME. I didn't feel welcome at all. Needless to say, I didn't reschedule an appointment there. Instead I drove to Fantastic Sam's and was helped that same day by the sweetest, most talented hair dresser, Jessica. She has dark hair with bleach blonde chunks and knows how to do blonde on dark hair so so well. I probably paid more at Fantastic Sam's than I would have at Project Blonde but my ombré hair came out perfectly and it was worth every penny. read more