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    Progressive Computer Services Inc

    4.5 (2 reviews)
    Open 9:00 am - 6:00 pm

    Services - Progressive Computer Services Inc

    Graphic design

    Telecommunications

    Web design

    2 More Services

    Website development

    Web hosting

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    Recommended Reviews - Progressive Computer Services Inc

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    12 years ago

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    11 years ago

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    They are the worst customer service reps I have ever encountered…read more My free phone went on the blinks very soon after I received it. The battery doesn't hold the charge and the service bars always disappear rendering my phone unable to make or receive calls sometimes for days at a time. Calling customer service they said $20 to replace but if I pay $50 I can upgrade to an Android with wifi abilities. We don't have a credit card so we went out and purchased a prepaid one for $50 and called the number in on 12/1 and were told phone would arrive 7-10 days. I will make a long story short, it is now 3/1/18, we still don't have the upgraded phone, nor a replacement phone, we have been jerked off everytime we have called (which is manned by foreign speaking reps with ridiculous names that can't be spelled) they say just wait every time. I made a complaint after 45 days of waiting with Better Business Bureau who made several attempts to contact them, and then closed my case after 30 days due to lack of contact and said my complaint would be added to the ones they already had on file..... Really!!! So nothing is done to the business??? These practices go unpunished? So now after 90 days I still have no phone, no refund, and to top it all off they have texted me many times urgently to recertify, and among my many calls to customer service, each time I tried to recertify I was told the line was done and to call back. The text gives a URL address to recertify which is not valid and their www.bluejaywireless.com page is gone so WTF, I applied with another company to get my phone I'm so disgusted with this company and only pray that they all lose their jobs and they go defunk if they haven't already. THE WORST COMPANY EVER!!!!

    Jason from School Street was awesome!! He was professional and friendly. He gathered my information…read moreand processed it quickly. I did not feel like I was receiving a handout from a public worker, but I feel I gained a friend. He was very charismatic and informative. Great Job Jason!!

    Servpac - Disaster Recovery Office Space at Servpac's MTP Data Center in Mililani

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    Kalihi

    If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

    Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

    Progressive Computer Services Inc - telecommunications - Updated May 2026

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