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    Progressive Chrysler Dodge Jeep Ram

    1.7 (69 reviews)
    Open 9:00 am - 8:00 pm
    Updated 1 month ago

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    Screenshot of poor customer service and censorship of customer feedback
    Erin C.

    Beware of this dealership as they are extremely fraudulent. I recently took my Jeep Cherokee in for a recall repair. Upon the completion of the repair I received a phone call from service department representative Kane Medley informing me that I need nearly $1,000 worth of work to the vehicle. The report of recommended work included items that were just completed 3 days prior during an oil change. He also stated that it was "urgent" I replace my oil pan gasket due to a serious leak despite no leaking oil and no loss of oil in the car. Additionally the car was returned to me with the check engine light on which was not on prior to this service visit. After multiple unhelpful conversations via text and phone call I was finally able to have them look at the car again to find that they had conveniently forgotten to plug several plugs back in after the recall work was completed. After this horrible experience dealing with one rude employee after another, I was ready to put the whole thing behind me when I received a text from the dealership asking to complete the satisfaction survey which I never received. I responded by asking for the survey to be resent because I would love to provide my feedback. Within a few minutes I received a text back saying that I was ineligible for the survey (please see attached screenshot). This dealership is censoring feedback to make themselves look better while they are scamming customers. Absolutely do not trust them with your vehicle.

    The actual service performed on my Jeep was wonderful and so was my rep Candice (Kevin is also my favorite). I loved this place until this day. HOWEVER, my car was returned to me insanely scratched. All 4 sides and hood. I have never scratched my vehicle in the almost two years I have had it other than behind the handle. My ring hits it. When I told the service manager, John Karides, he denied fault and was rude. Candice assured him they were new. She always inspects my vehicle upon drop off and knows my Jeep quite well. (He later tells me on the phone the next day that she isn't "qualified for that", but it's always what they do when they keep cars. The manager offered for their body shop to take a look at it. Their body shop dry buffed and made it worse WITHOUT proper cleaning or waxing AND they didn't use any compound!! This left circles over my ENTIRE vehicle. John didn't seem to care.in fact, I was then told "ma'am you have a black car in Ohio. You're going to see these marks from car washes". My response: "Excuse me? My vehicle has never been through a car wash so no I wouldn't have these marks on my car". They then told me they ran it through one prior to buffing!! I have stated too many times to count to never take my car through a car wash. Why? Because I have a black vehicle and I'm not an idiot. I'm sure John was very sick of me so I was told they would talk to me about it the next morning because it was almost closing time. That night, I went to the PROFESSIONAL place I trusted to do this job, took my Jeep, and got a proper quote. $1000. A price that was far below the actual price of $1600 because they were being good to me and wanted to make sure I could get this handled and knew it wouldn't be easy. it needed a paint correct. After hours of calling to get ahold of John, I finally spoke to him about 2pm. He was in "meetings all day and didn't realize he had a deadline to call me back". I told him what I had found and he said "yeah no that's too expensive we will never pay for that". Oh, I'm sorry, my Jeep that I bought from you is expensive. He said he spoke to his GM, who never once looked at my car or spoke to me and made this decision from the comfort of his office, and told me that I could have their place in Navarre buff again because it's only going to cost them $250 or they would "cut me a $500 check and I can drop it". I said excuse me? I don't trust you guys anymore and $500 isn't fixing my car. What do you mean drop it? He said "like we don't speak about it again and go wherever you want". 1. I don't take hush money. 2. That's admitting fault. 3. I don't believe this "certified dealership" is up to Jeep or Chrysler customer service standards. My dad worked for Jeep from 18 years old to retirement day and I know that company is BIG on customer service. Needless to say both CHRYSLER and my attorney are now involved. Stay far, far away from this dealership. Poor ownership, poor management, and the good little people in there don't deserve the bad reputation their "leaders" give them. Side note- my wife once tried to buy a Dodge Ram Power Wagon there. Showed up with financing ready and ready to drive off the lot. When she wanted her Jeep friends and family discount she was told she had to either finance through them or take thousands less on her trade in to be given the discount. When she said no, Jacob said to her "If you can't afford the payments, then you shouldn't buy this truck". Are you serious?! We ended up buying a bigger and better one from Daystar in Malvern. Quick, easy, no hassle, and the kindest people we have ever met. Take yourself there. Do yourself a favor and go there instead.

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    6 months ago

    I have only positive things to say about Progressive. The service is fair and professional.

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    21 days ago

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    Ask the Community - Progressive Chrysler Dodge Jeep Ram

    Review Highlights - Progressive Chrysler Dodge Jeep Ram

    From my initial phone call to parts to the conversation with the tech, everyone wad very kind and helpful.

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