8 HOURS ON THE ROAD FOR A $15,000 DISASTER 1 STAR -- because Yelp won't let me give zero. If this dealership's idea of customer service is wasting an entire family's day, misrepresenting a vehicle, and then handing customers the keys and telling them to go find the damn thing themselves, then congratulations--they nailed it. We drove FOUR HOURS EACH WAY specifically to look at a Jeep Renegade we had discussed with "Katie." We were told the Jeep was WHITE. It wasn't white. Not even close. It was a blue-gray color and listed as SILVER. Apparently identifying the color of a vehicle you're trying to sell is too much to ask. But after already driving FOUR HOURS, we decided to at least look at the thing. You'd think knowing customers were traveling that far for a scheduled appointment would motivate somebody to pull the Jeep up front, wash it, inspect it, start it, or at least make sure it wasn't an embarrassment before we arrived. Nope. They handed us a plate and the keys and essentially told us to go find it ourselves. That's the level of customer service we're talking about. As I walked toward the Jeep, I hit the remote start. Immediately, I thought, What the hell is wrong with this engine? It sounded awful. I shut it back off until I could get to the vehicle and pop the hood. On the way there, I started noticing the rest of this $15,000 masterpiece: dings and dents across the rear hatch and along the driver's side. I had my wife start it again while I stood at the open hood. What I saw and heard was enough for me. There was significant visible corrosion/rust in the engine/exhaust area, including around the catalytic converter area, and the mechanical noise was bad enough that I wasn't willing to trust the vehicle enough to even TEST DRIVE IT. Let that sink in. We drove FOUR HOURS to potentially BUY this Jeep, and after seeing and hearing it in person, I wouldn't even take it around the block. They were asking around $15,000 PLUS FEES for it. Based on what I personally saw and heard, I'd have a hard time valuing this particular Renegade at more than about $3,000. And where was "Katie," the person we made the appointment with and expected to meet? Not there. We were looking for her when we arrived because nobody had clearly explained that "Katie" was an internet sales representative who apparently wasn't going to be there for our appointment. So let's add this disaster up: 8 HOURS of driving round trip. Gas burned. An entire day wasted. My wife took time away from a job where she earns approximately $70 an hour. And our 18-year-old daughter, who thought we were making this trip to potentially bring home her Jeep, got to ride four hours home disappointed. All of this could have been prevented by something incredibly complicated called HONESTY AND BASIC CUSTOMER SERVICE. Tell us the correct color. Tell us the actual cosmetic condition. Have somebody physically look at the vehicle before allowing a family to drive four hours to see it. Start the damn thing and listen to it. And if customers have an appointment after telling you they're traveling FOUR HOURS, maybe have the vehicle READY WHEN THEY ARRIVE instead of tossing them the keys and making them hunt through the lot for it. Used cars aren't perfect. We weren't expecting perfection. We were expecting honesty, preparation, and a basic level of respect for our time. We received none of the above. The condition of the Jeep was bad enough. What really pissed me off was the complete lack of consideration for customers who made an eight-hour round trip based on the information this dealership provided. Had they accurately represented the color, cosmetic condition, and overall condition of this Jeep before we left home, WE WOULD NEVER HAVE MADE THE TRIP. Our experience made us feel like our time, money, and family simply didn't matter to them. If you're considering traveling any significant distance to buy a vehicle here, my advice based on our experience is simple: GET EVERYTHING VERIFIED BEFORE YOU LEAVE YOUR DRIVEWAY. Ask for current photos. Ask for a cold-start video. Ask them to walk around the vehicle on video. And make damn sure the vehicle you're driving hours to see is actually what they told you it was. Because I wouldn't drive four minutes for the experience we got here again--much less four hours. Absolutely unacceptable. read more

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Second car bought this weekend ! Steve and Andrew both did a great job getting me in and out. Plus they worked great with my lender and everything was seamless for beginning and end. Thank you and ready for my new adventures with my new car! read more

I just purchased a truck from Economy (Massillon - Dale Klick) these folks treated me like they had known me for years, I am credit challenged because of an ex wife, Dale worked through all that and got me approved, these people were the only ones willing to take the time to help me, from this point going forward I am going to refer anyone looking for a vehicle to come here first, I know they will not be disappointed read more

Considering the other reviews I've read, no need to say more. But, if you are a young buying with bank approval trying to build your credit, let me give you a word of advice from experience: Do not cheap out on your purchase. The long term repairs and other odds/ends will cost you so much, you'll likely struggle. This dealership is not looking out for your success. They buy auction vehicles near Cleveland, invest nothing into them and try and sell for 70% over. I understand business if you clean the car up and fix what's needed, but not a quick flip. AVOID AT ALL COSTS! -Looking out for the next person. read more

Economy Auto Outlet is shady. I was interested in a K5 on their lot. I made an appointment with Celeste. They are vehement about customers making appointments and not just walking in. When I arrived she wasn't there. A technician put me in the car for a test drive. When I started it a service light came up. When I returned I asked them the going finance rate and they said between 8 and 25%! When I told them I'd get financing elsewhere they were no longer interested in dealing with me. This is the first time I've ever left a dealership where none of salespeople gave me their card. As with many other reviews. I also didn't receive the Target gift card. A couple days later the price of the car increased by $4,900! Of course they don't mention that the car has been sitting on the lot since last spring and it has 4,000 miles more miles than listed. I called to talk to Celeste and she tried to tell me it was a different and then pretended she had no idea why the price went up. She promised to send me the gift card. Guess what never came? Stay away! read more

Went to look at 2010 Civic looked decent online. I go for a test drive and the brakes were literally grinding the entire trip. The interior didn't look like it had been touched. When I first contacted them they said I would get a target gift card for test driving I left with nothing. read more

This shit hole stole my truck. No manager will ever answer my calls, nor respond to my voicemails. Do not believe anything they tell you, better yet just stay away all together. All car dealerships suck, but this one squeezes the balls too hard as well. Stay away from here, I find it hard to believe they are still in business. read more

I make an appointment with Kelly 4 days before I went there to buy a car and I drove 5 hours from buffalo Ny to here then they told me they just sold the car and they offered me another car right away! I waste my time and my gas for them pigs read more

Please, don't waste your time here, unless you're really into bait and switch advertising, because that's the name of their game. Made an appointment with Wendy Stoner for 5:30pm to look at a 2011 Honda CRV. Confirmed the appointment at 2:55pm by email. Arrived at the lot @ 5:34 due to traffic. Showroom is a ghost town. Salesguy finally appears, says "Wendy" is on the phone and tells me the Honda (listed on CarGurus for 18 days) sold 2 hours ago. Immediately offers a different vehicle. Nah. Wendy, who I'm fairly certain doesn't exist, never appears for the appointment. But, hey, I did get a random Target gift card for my 1 hour round trip drive! It may or may not be worth $5 or $100! The Honda I wanted to test drive on 2/28 is still listed on CarGurus as of 3/2/18. Please, save yourself the aggravation and skip this shady dealership. read more

If I could give this place negative stars I would. Saw an ad for a Jeep Renegade and inquired about it. Asked all the right questions about any engine issues, body damage, etc before going to look at it. They assured us everything was great - perfect even. Made an appointment and drove 4 hours to go look at it and it was AWFUL. 3 spots of body damage, the inside was completely filthy and falling apart, upon leaving the parking SPACE the engine vibration was insane, and before we even got out of the parking lot the service engine light came on! When we went to talk to them about how upset and disappointed we were their response was "so you're not interested in it then?" Ya think?! This place is a dishonest, disgusting, scam of a dealership. Buyers beware. read more

Went in to buy a brand new 2019 tractor, signed the papers and here the dealer took advantage of us trusting him sold us a 2017 tractor with 13.1 miles on it, that's legally considered a brand new tractor. Upon delivery we found all this information out! The tractor had rust on it, the tractor had a faulty switch on it and the tractor wouldn't even start! The tractor had a dry rotted hydraulic hose on it. They took advantage of the elderly! Once the papers are signed they won't take it back and it's legal but not moral ! This place is a disgrace to the customer. read more

Easy and smooth transaction! I read some reviews that made me nervous, but Dale assured me the car would be waiting when I arrived. I trusted him and was rewarded with a great deal when I got there. Flew in from St. Louis and drive it home. Thanks Dale and Steve! read more

Went to look at a car with a friend, never approached by any employee ever though people were going in and out of the building. I guess they have no interest in selling, because if you come to car lot when it's 20 degrees you need a car. I by the other reviews that they just don't want to sell cars. I also guess management doesn't care. read more

Probably like a half star experience! I'd definitely only use Economy Auto Outlet as an absolute last resort. This place is an all around circus! I previously had my loan secured through my bank so all I had to do was pick a car! These people let me test drive the car, send the paperwork to the bank to approve the car and send them the check. Asked me to switch the insurance from my old car to this new one so I could legally drive it off the lot. And when it was time to pick it up there was a 13$ lien on the car from the previous owner. I was told they would pay the 13$ and the title could then be transferred. Over the next week Id call or stop in to see if there was any updates there wasn't so I began to look for a different car! Luckily for me the guys over at RON MARHOFER BUICK GMC got me into a 2015 GMC Terrain. quick fast! I STILL NEVER RECEIVED A CALL FROM ECONOMY AUTO OUTLET!! Would probably still be waiting for them to call 3 weeks later! Best advice is to just car shop elsewhere! This place is pretty much an empty warehouse with cubicles, ZERO aesthetic! And to top it off most of these cars are mid at best!! read more

DO NOT buy a car from economy auto outlet. Nice people but the company is a scam. I've had my car for a year and a half and it was the worst decision I've ever made. When I test drove the car everything seemed great and running smoothly, 4 months into having the car it died outside of a tanning salon. My grandpa worked some magic and got it running again but then the heat stopped working and then spring came and the air conditioning stopped working. Then the car died again. Replaced the battery. Alternator went bad shortly after had to replace that too. My windshield wiper fluid doesn't come out anymore and Not even two months later after replacing the alternator and battery Yesterday my starter went bad and the car died again! There's clearly engine problems with the car too but hey as long as people get their money it's all good right? Be smart and don't come here for a car. read more

I just purchased a new Mahindra 4035 tractor and brush hog from Dale, the sales Manager there. I had an awesome experience and got a great deal. Dale knew all about the tractor he sold me and information on nearly every competitive brand tractor in this class I asked about. Progressive Mahindra is a great place to get a new tractor in any size Tom Dunn read more

I purchased a vehicle at Economy Auto Outlet in July. When I inquired about the title, I was told it would be mailed to me. A month later, it arrived at my house, with the wrong middle initial. I called Economy Auto Outlet to inquire about rectifying the name on the title. They told me "there is nothing we can do. Call the title office." I called the title office and explained the situation. The title office told me it was Economy Auto Outlet's responsibility to apply for the corrected title. I called Economy Auto Outlet back and left voicemails with the salesman Heath and manager Steve. Neither returned my call. Poor customer service there. read more

The sales staff was nice and fair but the service department is the worst I have ever experienced.I took the car in very soon after I got it to tell them something was wrong with the oil in the car. They acted like i was just a girl who had no idea what i was talking about and proceeded to fix something that had nothing to do with what I took it in for. I took it home with assurances everything was great. The next day I took the car to Cleveland and ended up on the side of the road with an overheated engine with ZERO OIL IN IT! I managed to keep filling it enough to get it home to a local garage where they informed me that whomever had worked on my car didnt put the plug back on the oil pan tightly and I had been leaking oil everywhere. The car has never run right since, I have had nothing but problems with it and I finally saved enough money to take it in to assess the damage and they informed me I need a whole new engine due to all the damage the overheating caused. Considered more than once suing their butts off. I would never NEVER go there for service!. read more