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Mainstreet Motors

4.0 (4 reviews)
Closed • 9:00 am - 7:00 pm

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1 year ago

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Spitzer Chevrolet

Spitzer Chevrolet

(47 reviews)

Customer service is always a question when you walk into any car dealership. I can honestly say…read morethat Spitzer is a great place to buy a truck! We didn't have a great experience at a dealership that someone recommended us, and Spitzer was on our way home. We stopped in just to do one final look, and with in minutes were treated with respect and a sales person who wanted to help us find the right solution for our situation. This is a great team, and have earned lifetime customers!

If I could post ZERO stars, I would. I bought a 2014 Dodge Ram from Spitzer Chevrolet on March…read more25th, 2026. On April 7th, less than two weeks of driving this truck, a check engine light came on. I had a different dealership do a diagnostic and the code came back as a faulty fuel sensor module. This is a particular problem with this model when you fill the gas tank to at least half a tank. The sensor decides to become retarded. I also discovered during these almost two weeks that my front passenger side drip rail was clogged and raining on the interior of my truck. Called the salesman who sold me the truck at the Spitzer dealership within a half hour of the check engine light coming on, explained what was going on, and he said, 'bring it in, we'll take care of it for you'. Now, knowing that I had the truck for less than two weeks, that implies to me that the dealership is willing to fix the problem, pro bono. When they got this truck from auction or wherever, their service techs absolutely would have put this truck on a diagnostic whether there were idiot lights on or not. I'm sure this isn't the first time that check engine light came on and they sure would have damn well seen it in the computer memory, just like they did when I took it in today, even without the check engine light being on at the time. Here comes the good part.............they wanted me to pay to the tune of $1,877 plus tax to fix the fuel pump sensor. So much for 'we'll take care of you'. Next time, make sure you include the vaseline when you THINK you're going to shyster someone who knows what it takes and the amount of time it takes to work on vehicles. 4 and 1/2 hours to change a sensor? I don't think so. Your 'techs' need to go back to school. This is a two hour job. You know, dealerships have written service manuals that tell you exactly how much time a job should take. Get a new one. And definitely get a service advisor that actually knows WTF they're supposed to be talking about. Serving as a go between for the 'techs' and the customers is absolute b.s. As a service advisor, Becky should have the written manuals at her fingertips as well as cost for parts. I looked up the correct part with the vin number and gave you a ballpark on what the sensor SHOULD cost and also the cost of an entire new fuel pump. You disregarded both and wouldn't even tell me what part number your 'techs' gave. I've been working on cars longer than you've been alive lady, even though I'm a chick, I do know what I'm talking about. Either learn your shit or get a different job, because you definitely suck at it. I had to demand my truck back so I could leave. The manager, John, said the would do it for $850 after me being irate in the middle of the dealership and service department for about 45 minutes. Lot of help you are. Your customers are your lifeline. Ignore them and eventually you will lose your job. That's exactly what you did to me. You were sitting less than 10 feet away behind the reception desk when I came in and asked to speak to my salesman or a manager. You did NOT acknowledge that you were a manager until after I had already been waiting for Matt for 15 minutes. So, keep pissing off your customers, see what happens. Great Lakes Hyundai dealership in Streetsboro is now fixing my fuel sensor and drip rail for $500 total and ALSO gave me a free loaner car. My grandparents, my parents, and myself ONLY went to Spitzer to buy our vehicles over the years. I'm sure my family has bought enough cars from Spitzer to total of well over 6 figures. That stops now. I will never buy from this dealership again and will actively tell other people not to either.

Mainstreet Motors - usedcardealers - Updated May 2026

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