Go to another dealership. Screwed up getting plates, had to get and pay for another temporary tag…read moreat bmv. Called them multiple times and hung up on me twice. Didn't feel welcome when we went to the dealership to inquire about the plates.

Stopped in for their moneyopoly event. The card shows symbols to get you to think you won a large…read moreprice. Then when you show up, if your number doesn't match theirs then you don't win. They sat me down to try to get me interested in buying a car first which I had a legal reason I couldn't. They rushed to get me a cheap wireless earbuds and went to walk out in front of me and let the door close on me.

I read the reviews and expected the worse at Columbus airport. The opposite was true. Fastest and…read moremost drama free car rental in my life. Everything as promised and as planned.

they will leave you stranded on road with kids and luggage if their cars break down. Will tell u to…read moretake a uber to a location that opens in 3 hours. and "might" have a replacement. WHAT. UMM NO.

Service is everything. We had an emergency a month ago and our vehicle was taken to Diehl…read more Had we known then what we know now, we would have had it taken elsewhere. There's no one running the service department properly. They don't have mechanics. They have techs. And they don't have enough. And the one tech who they refer to often, has either called off sick, or he's on vacation. Regardless, they blame him for delays. I believe they are making up lies! It's gone beyond upsetting! It's our main vehicle, we've had to borrow cars from family to get around. A loaner has never been offered. I see the lady who owns Diehl is advertising on TV. Good luck. I can buy a car anywhere but if their service sucks, they will never see me again. This has been hell.... I'll update if things get resolved before June 1, 2024 I'll remove this complaint if resolution can be achieved.

Terrible service here buyer beware do not buy a car from here they sell lemon vehicle and have u…read morequalified mechanics working on the vehicles

Thank you for the 2027 telluride brochure and accessories brochure and I'm enjoying it. And awesome…read moreexperience with Matt Ramey

My Grandson looking to buy his first new car. Texted a few times with the sales guy. We saved money…read morein an investment for him for a 10000 down payment on a k4. We set up a time to come look at it. And as soon as we got there the guy said the car is ready for you to take home. I said we can't buy today because we just started shopping and the money has to be pulled out of the investment. I told him we want to test drive the car and then look also at a Toyota Corolla at another dealer. This guy got an attitude real quick, he said I thought he was buying today and I said there has been some kind of miscommunication cause we don't decide to buy sight unseen. He seemed to get an attitude and Intold him he was getting and attitude and he said he thought I was getting an attitude. So we had enough and walked out. We drive straight Cain Toyota on Whipple drove the Corolla got the price and terms. We then drove to Ken Ganley Kia in Medina and we test drove the K 4 and told them we would buy. What a difference of night and day with the experience! It is now 3 days later we have check in hand and am going to pick up the car.

They sold me a "reliable" Ford Focus. NOT!!!! Has little…read moretake off issues, I tell them over and over then, Forty days later the clutch goes out. Oh but wait, it's an automatic. With an enclosed dual clutch system. No clutch pedal or paddle on the steering wheel. They had my car 6 days and left unlocked for my stuff to be stolen. $300., worth of stuff. Not recommended for anyone to buy from that company.

I purchased a vehicle from this store less than a year ago and it is already in the shop. The…read moreservice department is slower than a herd of turtles. They will continue to take your money while the car just sits on the lot for weeks. Then when you call to inquire they tell you that they haven't even looked at it yet. The cars are junk. Read their BBB reviews and complaints. Avoid this scamming junk yard.

used Mercedes-Benz unfortunately I went to look at it when it was dark out and raining as soon as…read morewe purchased it and got washed the with stone chips and dents. This dealership did nothing to prepare the car for sale and did not say anything about the body on the car. It's going to be at least $1500 to correct the paint. Shame on me for not checking out the car before I purchased it. I thought I was dealing with a reputable dealership, evidently not Shame on Kempthorn for sliding this car across what a shameful thing to do can't recommend them.

Outstanding Mercedes Benz dealer. I just purchased a gently used 2022 E 350 4matic from Bob Malloy…read more I was pleasantly surprised by the ease of the entire process. Bob Malloy was very personalable and professional. I was especially reassured by his knowledge about the vehicle and his no pressure attitude. I drove three hours to see this car and trade mine in. I ended up with a spectacular deal and great car. I would highly recomend this dealership. In the future, I will make the drive again to purchase another Mercedes Benz from this man and the folks at Kempthorn Mercedes Benz of Canton, Ohio.

Both Apple Maps and Google maps says that this location closes at 7 pm on Mondays, and last light…read more(Monday night) I showed up with my partner at around 6:25 to pick up our car that was ready for pickup and they were closed.. I had already left my partner at the dealership before realizing he was stranded there in the cold.. so I had to rush back to pick him up. called today to let them know the inconvenience caused and barely got an apology and was told they'd let someone know about the issue with the incorrect time displayed. No offer to make up for the huge inconvenience. This is not the first time we have had issues like this here. I do not recommend this shop.

They are slow and seem completely unmotivated to sell…read more They also use false advertising. We were pursuing a non-Ford vehicle with over 90k miles on it. The listing clearly stated that one of the features was their "Liberty 4 Life" program. When flipping through the pictures, one of the pictures said "reasons to buy from Liberty" and the lifetime powertrain warranty was mentioned in those reasons, too. When I got to the dealership and decided we wanted the car, they told us it doesn't qualify for the program. When I asked why it says it has it in the listing, they said that all their vehicles say it. I took the vehicle to a Subaru service department and they told me it needed a transmission flush and Liberty refused to do it. They also connected the computer to it and found 3 error codes. Why didn't Liberty's service department do this before trying to sell the car to me? The tailgate was only working intermittently. The salesman gave up trying to get the tailgate to open when we testdrove it so he put the license plate in the side window. Even with that, they wouldn't explore further what the issue was because it worked later when we tried it. I had put $500 down on the car for them to hold it for me until we had the deal all worked out. I left a voicemail for the used car manager to explain Liberty 4 Life and he never returned my call. They were selling the car as is and they were sticking to that. After 2 weeks of no communication or signs that they really wanted to sell me a car and make me a happy customer, they sent me a text message saying they refunded the deposit and sold the car to someone else. I will never consider buying from this dealership. What a horrible experience.

Avoid Diehl Subaru of Massillon…read more What should have been a straightforward repair turned into repeated misdiagnoses, failed fixes, and a significantly worse outcome than when I brought the vehicle in. This was not a one-off mistake. It was a pattern. They have taken zero responsibility for the failures. Multiple attempts to contact them have gone unanswered. When issues escalated, they simply stopped engaging. Even more concerning, there were repeated attempts to overcharge the insurance company, which raises serious questions about how they conduct business. There was no accountability, no urgency, and no ownership at any point in the process. Just poor work, poor communication, and complete disregard for the customer once problems became apparent. This place is a disaster. I have no confidence in their diagnostics, their repairs, or their integrity. I would not return under any circumstances, and I strongly recommend going elsewhere.

I live in Cleveland, but when I am searching for a new car I talk to dealers from Buffalo to…read moreChicago. I have been doing this for years and I can honestly say the dealers in smaller towns will give you the best deal, if you are willing to travel. Two weeks ago I contacted over 20 dealers and by far the best deal and the nicest people were Diehl in Massillon. Thorne Silvius was great as was Tim Smith the sales manager. No bullshit, no games. Their pricing was excellent and they were very easy to deal with. I drove down there, the car was ready, they got me through finance fast and away I went in a new Outback. I highly recommend you to them if you are thinking about leasing or buying a Subaru. Great dealer, no hassles at great prices ... cannot beat that from Buffalo to Chicago.