Bought a used vehicle from Mears Nissan and even before we got it home had issues with it. Talked…read moreto them the next day and the had me talked to Manager Jeff Wines nicest guy ever he took care of the problems and really went above and beyond to make things right. Best Dealership around. They really treated us great James Hill

Stopped in for their moneyopoly event. The card shows symbols to get you to think you won a large…read moreprice. Then when you show up, if your number doesn't match theirs then you don't win. They sat me down to try to get me interested in buying a car first which I had a legal reason I couldn't. They rushed to get me a cheap wireless earbuds and went to walk out in front of me and let the door close on me.

I read the reviews and expected the worse at Columbus airport. The opposite was true. Fastest and…read moremost drama free car rental in my life. Everything as promised and as planned.

they will leave you stranded on road with kids and luggage if their cars break down. Will tell u to…read moretake a uber to a location that opens in 3 hours. and "might" have a replacement. WHAT. UMM NO.

I will never buy another car from these guys ever again. I bought my car on Friday, but couldn't…read morepick it up until Sat. after driving the car for about 60 miles the check engine light came on and when I took it my mechanic he said that the catalytic convertor was bad and that it will cost me another $1500 to fix. He also stated that it looked like the manifold pipes were removed to remove the built up carbon around the convertor so the check engine light would go off long enough to sell the car. Which means that the sellers were well aware of the problem, but did just enough to be able to sell the car. I would NOT recommend purchasing a car or anything else from these people unless you are willing to put more money into in a short period off time. I had to give this place a 1 star rating because this web site requires a star rating and they don't have negative stars.

Do NOT Trust Lou or His son. They quoted me a price so i went to the bank to get the money out and…read morewhen i returned with the cash the next day (which we shook on) he said he wanted $1,000 more than agreed. i told him he was being unethical he told me he was going to punch me in the face and call the cops. At that point "Cindy Eaglowski" started screaming "F*gg*t" and that they do not serve our kind. WORST EXPERIENCE EVER

Five stars for Dennis at the Ford dealership. He is amazing…read more Otherwise, after much research, their cars are overpriced. It's not that hard to figure out, wouldn't and didn't buy a car here after learning this. But Dennis all day!!!

Service is everything. We had an emergency a month ago and our vehicle was taken to Diehl…read more Had we known then what we know now, we would have had it taken elsewhere. There's no one running the service department properly. They don't have mechanics. They have techs. And they don't have enough. And the one tech who they refer to often, has either called off sick, or he's on vacation. Regardless, they blame him for delays. I believe they are making up lies! It's gone beyond upsetting! It's our main vehicle, we've had to borrow cars from family to get around. A loaner has never been offered. I see the lady who owns Diehl is advertising on TV. Good luck. I can buy a car anywhere but if their service sucks, they will never see me again. This has been hell.... I'll update if things get resolved before June 1, 2024 I'll remove this complaint if resolution can be achieved.

Thank you for the 2027 telluride brochure and accessories brochure and I'm enjoying it. And awesome…read moreexperience with Matt Ramey

I highly suggest not purchasing a car from this dealership. I have had a K4 for approximately 4…read moremonths. Took car in for a routine maintenance (LOF) and tire rotation. Pick car up and the A/C is inoperative. Call service department minutes after departure from parking lot, service writer states the earliest available time they had would be the following week. Took car back and now stating it needs a $1,500.00 repair. They are stating that I hit something pulling out of their parking lot, "most people turn this kind of thing into insurance ". This is not where I suggest spending money on a new or used vehicle. If they are willing to do this on a new one, I can only imagine what they are selling used. Needless to say, I hope this review saves others from experiencing what I am right now.

Kayla has a wonderful charm to her energy. She's very helpful and patient she's straight forward…read morewith how it is which is what I love in customer service. Melissa is very sweet and just gives off those kind vibes. They both work together very well. I very much so enjoyed them assisting me in my time here! They absolutely made me feel comfortable and hope they assist me next time

They sold me a "reliable" Ford Focus. NOT!!!! Has little…read moretake off issues, I tell them over and over then, Forty days later the clutch goes out. Oh but wait, it's an automatic. With an enclosed dual clutch system. No clutch pedal or paddle on the steering wheel. They had my car 6 days and left unlocked for my stuff to be stolen. $300., worth of stuff. Not recommended for anyone to buy from that company.

used Mercedes-Benz unfortunately I went to look at it when it was dark out and raining as soon as…read morewe purchased it and got washed the with stone chips and dents. This dealership did nothing to prepare the car for sale and did not say anything about the body on the car. It's going to be at least $1500 to correct the paint. Shame on me for not checking out the car before I purchased it. I thought I was dealing with a reputable dealership, evidently not Shame on Kempthorn for sliding this car across what a shameful thing to do can't recommend them.

Outstanding Mercedes Benz dealer. I just purchased a gently used 2022 E 350 4matic from Bob Malloy…read more I was pleasantly surprised by the ease of the entire process. Bob Malloy was very personalable and professional. I was especially reassured by his knowledge about the vehicle and his no pressure attitude. I drove three hours to see this car and trade mine in. I ended up with a spectacular deal and great car. I would highly recomend this dealership. In the future, I will make the drive again to purchase another Mercedes Benz from this man and the folks at Kempthorn Mercedes Benz of Canton, Ohio.

I bought a Ford Focus of them in 2013, good experience, quick, fair...in and out. So I'm in need of…read moreanother car. I decided to go back. Boy did i make a mistake Quick and skinny is I went to look at a used Honda Civic, I would be trading in my Ford Focus. The original offer that they came at me with was to roll over 3500, $3000 down, $460 a month for 72 months. Needless to say my jaw hit the floor. The car was only 17,500. I told them the math doesn't even add up. That had to be almost 30% interest. 30%...WTF! I got 4.5% on my last loan for a used car. I should have used my credit union as I could have done even better... Quite honestly, at this point I'm p***ed. If my sales girl wasn't so damn hot, I would have left. Now she didn't set up the deal, her finance manager did. I guess he thought I was a 19 year old kid sweating a Honda Civic.....I'm 38, I don't really sweat anything anymore. I ended up dealing with her boss, who wasn't a terrible guy. She wasn't either. Just the point I had to argue the point of interest to these people. They wouldn't tell me anything about the way they structured the loan...I had to pull out a Calculator to figure out what they did. In the end, they wanted 25% interest, they hadn't even formally ran my credit. I'm sure they probably got everything off the balance of my loan on the Focus...In the end I got a good deal on the Civic I picked up. My payment were where they WERE SUPPOSED TO BE, actually cheaper then I thought. In the end they got me to sign. I was tired, hadn't ate all day, hot girl was going home, just a bunch of things working against me. Not saying don't go to them, as they do have good deals to get you in. Just line up your own financing, or take a good payment Calculator and be ready to use it. Only reason they got 3 stars instead of 2 was my sales girl was hot. 2 stars would be more accurate of my experience, hot girl has to count for something.

Both Apple Maps and Google maps says that this location closes at 7 pm on Mondays, and last light…read more(Monday night) I showed up with my partner at around 6:25 to pick up our car that was ready for pickup and they were closed.. I had already left my partner at the dealership before realizing he was stranded there in the cold.. so I had to rush back to pick him up. called today to let them know the inconvenience caused and barely got an apology and was told they'd let someone know about the issue with the incorrect time displayed. No offer to make up for the huge inconvenience. This is not the first time we have had issues like this here. I do not recommend this shop.

I just purchased a 2021 Subaru Forester (Premium) from Waikem Auto in Massillon, Ohio. My sales…read moreperson was Dan Auman. He was outstanding in assisting me with any/all questions I had concerning my new car. He patiently talked me through all the amenities this car has to offer. I am a "visual" person, so seeing how to utilize all the functions on my car was definitely helpful! The entire experience (including the financing), was wonderful! This car is like driving a computer on wheels! I love it, and will certainly enjoy driving it as I maneuver through all the various amenities it has! I definitely give Dan Auman and The Waikem Auto group a "thumbs up" and a high approval of 5 stars! Sue A.

Avoid Diehl Subaru of Massillon…read more What should have been a straightforward repair turned into repeated misdiagnoses, failed fixes, and a significantly worse outcome than when I brought the vehicle in. This was not a one-off mistake. It was a pattern. They have taken zero responsibility for the failures. Multiple attempts to contact them have gone unanswered. When issues escalated, they simply stopped engaging. Even more concerning, there were repeated attempts to overcharge the insurance company, which raises serious questions about how they conduct business. There was no accountability, no urgency, and no ownership at any point in the process. Just poor work, poor communication, and complete disregard for the customer once problems became apparent. This place is a disaster. I have no confidence in their diagnostics, their repairs, or their integrity. I would not return under any circumstances, and I strongly recommend going elsewhere.