How rude Service manager Ken M treated me !! perception, personality body language goes with customer service!He needs retrained!!Then they reached out today to tell me it didn't happen, shame on you !!! In about an oil change that I was told I was going to receive but as a manager all he had to say sorry this doesn't go with your maintenance package but no Ken came with his disrespect!! Like I came to steal 6quarts of oil shame on you for even responding with covering up bad behavior read more

I bought a used car from Mike McCarthy. He was absolutely fantastic to work with and is a man of his word. I wouldn't hesitate to send any friends or family members to see him at Progressive. read more

Progressive Chevrolet - Car Dealers Near Me - Massillon, Ohio

service takes way to long to be completed, they send a message to text them if any questions and the home 2 1/2 hours I was there no one replied back to me when I texted them - every time I come here its always longer than they say it will be -most of the time for basic service -oil change and tire rotation doesn't take 2 hours read more

The cost are unbelievably high.. I worked there and to do my own oil change myself... only paying for oil and filter... was just over $40... and hearing one of the writers saying they wanna "get" a customer with air filters did not sit well with me... if you do go here be careful of them trying to up-sale unnecessarily... Bob Walthers literally said, "we don't hire b***hes here". If you are not willing to sacrifice your personality this is not the place for you... favoritism is a huge thing here... the new guys get the majority of the workload... managements egos do get the best of them... and when you finally get terminated... they try all they can to keep your final pay.. I usually pay $223 in health insurance... my final pay check they took $686 in health insurance.... my 32 hour check was $40.. they think they can talk to you any way they want.. * uneven workload * discrimination * disrespectful.... management feels they can threaten violence and when asked about getting grievance paperwork they say the never heard of that... then they terminate you.... and steal your money... I urge you to please consider this when applying... they do not believe in equal opportunity... read more

Called to inquire about a vehicle that was over an hour away. I tried to make an offer over the phone to avoid the travel but was refused sevice due to "must come in to make an offer." Not only do these types of business practices hurt potential immediate sales, but also future ones. As an ops manager myself, I would recommend reviewing this policy or risk losing customers. I would not ever recommend buying or attempting to buy from this dealership. Kelly was the individual I spoke with. To say that she was less than helpful is an understatement. read more

I brought my recently purchased truck in for service today. I was told my first oil change was free however when I arrived they still charged me. The heater in my truck is not working and they told me they were unable to do diagnostics on it until 1 December. The salesperson, Garrick, whom I worked with to purchase the truck basically ignored me. Was rude throughout the entire purchasing process. Did not show up on the day I picked up the truck and did not do any follow-up with me after the purchase. read more

Saw a car we were interested in purchasing on their website and made an appointment to see the car with the full intent of purchasing. Left work early and drove 45 minutes to find out they were using it as a rental car and it wasn't available to test drive or make a deal on. read more

I purchased a 2021 GMC Terrain from Jim Hall, and he was helpful, and informative in every way. I would definitely recommend purchasing a car from Progressive, specifically from Jim. Fran in the financial department was great as well. Thank you! read more

I had nothing but a positive experience with Allija at progressive Chevrolet Massillon. This was the easiest dealership I have worked with being in and out in 2 hours the day I decided to buy. Our vehicle was totaled and when we received word we had to turn in our rental it was a very short amount of time to find and decide on our next purchase. We were looking at pre owned and Allija hooked us up with a 2021 Chrysler Pacifica in excellent condition for best price in town. I'm a mother of 3 who drives her children to and from school everyday so everything about this vehicle suited our every need! Allija was thorough and knowledgeable and also filled us in on the dealerships extended service plans and we were able to find one perfect for us. Allija made what could have been a stressful time in our lives stress and hassle free couldn't be happier! Make sure to ask for Allija! read more

Stay clear of their service dept! They misdiagnosed the problem of my sons car 4 times and i took it elsewhere because they kept saying things were going bad everytime i drove it home. The other shop found the issue and stated that is what caused all the other issues they stated. When done, a $900 job cost $6100!! We were a 30+ yr customers and purchased new vehicles every 3 yrs. Mr Mollett the shop supervisor needs retrained or a course in how not to lie to customers. And i even spoke with the owner because we know him from over the yrs and was told sorry theres nothing they can do. He did wave the cost of one thing because i refused to pay and still cost me $6100. And we're due for 2 new cars and won't go there ever again read more

Worst car experience of my life. General manager told me he didn't have time for me. What a joke of a business. Save your time and go somewhere else. read more

My name is Lisa Loy. I paid you to change my oil not that long ago, And there is no way it got changed, I just had it checked 2 days ago and it was a half quart low, blacker then black can get and smelled like it was burt. Fresh oil dont look or smell like that. I WILL NEVER STEP FOOT BACK IN YOUR DOOR OR RECOMMEND YOU.... read more

We have been dealing with this dealership since spring of 2024, it is now February of 2025, because they have the warranty for our Dodge Grand Caravan. We have had nonstop issues since they replaced the transmission in the vehicle. The customer service is absolutely horrible. They tried to get us to do things that had been done weeks prior, despite it being in our records it had been done and they just didn't bother to review them, not receiving call backs when told to expect them, issues with our vehicle immediately following driving off their lot more than once, and just overall incompetence. I would never ever take a vehicle to them again. And we have multiple people that we personally know that have had nothing but terrible experiences with them too. We are instantly waiting for something to go wrong the second we get our vehicle back and the only reason we continue o take it in is because of transmission issues being covered under the warranty. They deserve negative stars. read more

I've been dealing with Progressive Chevy for over 25 years and I have purchased all of my vehicles from them.... in the last few years the service department has really gone downhill drastically!! You seriously cannot trust their work, they will tell you that they have done something and charge you for it when they haven't even done it.... be very careful to double-check their work!! This place used to be great but lately I am very disappointed in them!!! We won't be buying any cars from them anytime soon. read more

Went in to help my son purchase a 2020 Chevy Equinox. He test drove 2 of the Equinox that was to be a family vehicle. When they process the loan under his information, was a high payment. So, I had them do it under my information and he be the co-signer. During the transaction, the salesperson,J Hall..said that it was againest Ohio law, to have a loan in one persons name while the vehile was being driven by another driver in a different Ohio county. I have knowledge from a credible finanical bank, that is an out right lie! Even Google will verify it's a lie! read more

I've bought 7 new vehicles from them in the past but no more. They've started adding a massive dealer markup to their new car prices and recently hid that fact by removing car prices on their website. To make things worse, my salesman was unwilling to answer my questions and made lame excuse instead. I don't know the reason for the changes but the trust is gone. read more

This dealership had a vehicle listed as certified pre owned on their website - when I visited the dealership the vehicle was still available, still advertised as certified pre owned and the car fax most recent listing said "offered for sale as certified pre owned." However the dealership would not offer their $5000 trade in deal, blaming their IT department for a "glitch." In fact today as I type this the vehicle is still advertised as certified pre owned. This is by definition false advertisement - I don't have time to search ads then research to see if they are just IT glitches or are actually true. As a result I would encourage everyone to disbelieve any ad or website from this company. At best it is incompetence at worst it's bait and switch false advertising. read more

My 80 year old aunt with mild dementia took her 2011 Equinox in for service. The claimed that repairs would cost 12K! They recommended her buying a new car. 5 hours later she purchased a 2019 Equinox with 2 wrecks, 2 owners, 4K extended warranty with a 6 year loan for 6.64% interest. I went in and spoke to the Sales Manager & he didn't think anything was wrong. I stated that she felt pressured & should have had someone with her. There are Eldercare Laws against taking advantage of someone of age & confusion. I asked why she wasn't given an option to a 3 year lease on a brand new vehicle. It obviously didn't fit into their plan. I asked how he can sleep at night. I also said we would never use their services again & I would share our experience with everyone. Just beware read more

Nate has always been so helpful! This is the fourth car i got there from him. Customer service is amazing. I highly recommend Progressive for all your car needs. read more

Went in to sell my Dodge Ram for cash. Paul King helped us and we had a fabulous experience. Paul worked to get us a better price on the truck, and had the payoff to our lender overnighted, so we could get our check quicker. I got a call the next day saying that our check was ready! Wonderful service all around. read more

Our vehicle was in for Body Work/Repair due to an accident. We were told the car would be ready on a certain date & it was ready for pick up, but once we got home we realized not all repairs were complete & it was not properly fixed & aligned & had to be taken to another repair center (in our home town) for an additional 2 weeks to fix what they did not & repair some of what they did do! I would not recommend this dealership for repair/body work...They are not great with communication either. read more

I went to progressive Chevrolet for an oil change a few weeks ago. I was told they did an oil change and tire rotation. 2 weeks prior to that appointment with progressive, OnStar had to send someone to plug my rear passenger tire due to a nail. I kept having problems with the rear passenger tire even after the "tire rotation". When I took my car to Firestone yesterday they said that that back rear tire that had been plugged also had another additional pin hole in it, therefore that tire was never rotated. I also have an invoice proving that they stated my tires were rotated. If they rotated my tires they only rotated three. You've lost my business. read more

Warning about Progressive Chevrolet in Massillon. About six years ago they did a routine maintenance on our car. One week later it died on Fulton Rd. Engine shot due to some springs not being replaced properly. They would admit no fault. Fast forward to the present. My husband takes his mom's car in. They say it's the transmission and will charge $3,000 plus. My husband takes it to Massillon Transmission for a second opinion. The problem is NOT the transmission. He takes it for a third opinion....NOT the transmission. They call today that the parts are in. My husband explains what happened. They still say $100 + is owed for the diagnostics WHICH WERE WRONG. So they are either liars or they are incompetent. Both are good reasons to be very careful in dealing with them. read more

We just bought our 10th car from them! This time we had to do it in one day because I had been hit by someone with no insurance that totaled our car, my husband was only in town for 1 day and the insurance company only gave us 7 days with the rental. The sales manager Wallie went over and above to work with the sales team to show us everything in our budget that fit our wishlist! We bought a gmc suv, nothing I thought I would ever consider under normal circumstances. We love the car and it's perfect for our needs. read more

My fiancé and I went in to look for a newer used car. Test drove a couple and really liked one. The salesman TJ was so not into even dealing with us because it was close to quitting time. Made us feel rushed and like he didn't even care! Progressive lost our business! I used to work for one of their major companies, Rohrs Nursery, and will be sure to let them know how we were treated! All the saleamen were gathered at the door. They closed at 8:00 and we got there at 6:30, so they were already checked out of doing business. Bad look Progressive! I see why you only have a 2 star rating!!! read more

Bought a brand new Dodge Ram 2019 off the lot. It's been in the shop since having it for only a week. Multiple calls, emails to Tim and John. Part will be here tomorrow. Next day, "tomorrow". And so on for over a month. Was told to do trade-in program to fix this, that has not happened. Now being told to do lemon paperwork. Was told by FCA that the dealership could handle this at their level and trade in to make right, but that also hasn't happened. Dealership claims to care. Tries to give you the warm and fuzzies claiming they are in it with you, yet makes nothing happen for you. Still waiting on part, still waiting on promises to be fulfilled, still waiting as usual. Do not waste your money here because when you need them most, they will not be by your side. -Make it right or I will do this daily and get the word out that your dealership cannot be trusted with peoples hard earned money. read more

We were highly satisfied with the leasing of a new vehicle, Steven Keffler was very responsive to our needs. He found us the vehicle that we wanted in our price range. He also was flexible with our work schedule. If you are in the market for a vehicle,Please call Steven at Progressive Chevrolet! read more

Most awful experience possible. No one returns my calls, they half ass the repairs even when I showed proof of the issues. I've had the same transmission issue twice now, both times I was late to work and told they couldn't look at my car right away so I couldn't get a rental. I had to figure out my own way to and from work. I reached out to the owners, one responded and passed me along to their associates. No resolution. Worst experience. My car is a 2014 and I pay MORE THAN ENOUGH for it and I get no customer service, no returned calls, no returned emails, nothing.This dealership is trash. Don't waste your time. UPDATE- I JUST HAD TO PAY $165 OUT OF MY POCKET TO TOW IT TO A DEALERSHIP WHO WILL LOOK AT IT TODAY, BECAUSE THESE GUYS WON'T RETURN MY CALLS OR EMAILS!!! read more

This has to be the most unprofessional dealership my family has ever dealt with. This is the only dealership that ive seen that lets their "certified" pre- owned vehicles sit without any follow up inspection before selling them to customers. 2017 GMC Acadia sat for 3 months with no follow up inspection. I realized that my A/C did not work in the beginning of this summer. I could the dealership and explained to them what was wrong but the sales man Mr. Black insisted that I somehow broke it myself, saying that I must I've broke over Gravel and knocked one of the AC hoses lose. Mr Black then persisted to tell me that I should've checked the AC before buying the car, very unprofessional approach for a dealership ship that "cares" about their customers. Failed battery shorty afterwards, I then talked to a Mr Jay service Advisor. He tested the battery for me and explained to me that it indeed failed the test. I explained to him that I only had the car for 3 months is there is compensation since it was so early into my purchase, he then said no and I'll have to buy another batter that was close to $270 dollars. After telling him how unsatisfied I was with the service, he then said to me that "I've worked here for 40 years, I know how this works, I'm sorry that you don't understand". With 40 years of service you would imagine a top tier level of professionalism, but instead he showed disrespectful character. It's very unfortunate of what happened but my family not I will never spend our money there again. read more

I had an issue with my vehicle and they got it in right away. The staff is always friendly and helpful. They made a bad situation a whole lot better. read more

I've bought my last three cars here. Two of those were from Nate H. I just have to say that the customer service here is absolutely amazing. I won't go anywhere else when it comes to buying cars. I can be a pain in the butt, but Nate trucked through and gave us a great deal on our vehicles! Now about their service department. My check engine light came on two days ago. The car stalled out on me twice and I took it to AutoZone to get a code the next morning. After they read it, the light went off, but I know not to always trust that. I drove to Progressive and stopped in and spoke with Kyle. I showed them the report and he looked up my account. They took my car to fix it, did a tire rotation, and I had my free oil change done.. with NO appointment. Luckily the issue was under my power train warranty and was no charge to me. But here's the kicker.. I had to get to work and they didn't have any cars available for me to use. They had a shuttle driver take me up to Fairlawn so I could get to work. Again, no appointment, no notice. If that isn't great customer service, I don't know what is. All of my future vehicles will be purchased here and I will definitely recommend them to any friends and family. read more

I lease a Malibu from Progessive . This is my 2nd year having it. I cannot wait for my 3 years to be done so I can be rid of leasing and done with Progressive! It has been in there shop 7 times front brakes keep going out, they cannot find out why.! All they tell me is a sensor, ever since I had it the right front side makes a rattling noise, and shakes, they've had to reset the inside as the radio and all sensors wouldn't stop going off. The back passenger door safe lock got jammed they had to fix it. But 2 years later and since the 2nd month having this car. You go to pull out of your driveway or a parking lot brake and your front brakes are gone, brake pedal to the floor. And they tell me , oh if that happens again drive it to us like that! It's a 45 minute to there shop! With no brakes! Why put myself in danger anymore. It was only 15, 000 miles on it and I let it sit. Because now the transmission light is on. Why!!?? I've been in the shop many times, called, complained, they say they're isn't nothing they can do. So I keep this piece of junk lease vehicle parked. It's unsafe to drive and they except me to drive it. Once this is next year is over , they can have it. Mind you I have leased from them before, but in this situation, I'm DONE! Progessive in Massillon is awful!!! read more

Dropping off our new truck for an oil change. We have three Chevy trucks and always rely on a Chevy dealership for the service to maintain them. Using real Chevy products will make a difference. read more

Progressive Chevrolet - Car Dealers Near Me - Massillon, Ohio

Little Brother and I went in this morning to buy a truck, which he is extremely happy with, so no complaints there... However, since he needed a co signer I went ahead and did that, under ONE CONDITION, that they don't shotgun theory our credit inquiries. Which we were promised they wouldn't. What a joke, they even said "oh no way, I've heard stories of dealerships running your credit NINE times in a row" to which we all laughed...and guess what, I get home this evening and find out they ran my credit NINE times. Hmmm, sure is a coincidence huh. Y'all are a joke and will never be referred or have my business again. Shotgunning credit inquiries should be illegal, thanks for lying and acting like you're doing us a favor.HA! read more

Stopped by the dealer today (08/24/17) with a friend who was interested in test driving a Jeep Renegade. stood by the jeeps for a solid 20 mins while a group of sales men were outside looking over at us but no one walked over to ask us if we needed help. I'm sure the fact that my friend and I are people of color had nothing to do with the lack of service and professionalism! With that being said we gladly took our business elsewhere. Note to management please feel free to contact me @anabelma1517@gmail.com read more

Made us wait for over an hour just to tell us there was no wiggle room to move on a car. Juggled between us and another customer. So spent about 10 minutes with us. Felt completely uncared for if you are not a customer with an unlimited budget. read more

Absolutely terrible service. I can't say much about the car buying experience here because I have never purchased a car from them. As far as service being done on your vehicle, I would run fast and look elsewhere in the process! I had my Chevrolet Cruze serviced here thinking I was dealing with "certified service" in having my leaking axle seal replaced. As a result they fixed the leaking seal but the transmission drain plug has been leaking/seeping transmission fluid ever since. Certified Service, yet you couldn't correctly toque a transmission drain plug? Bad thing is that the transmissions on these cars don't have a dipstick to check level so I have no idea how much transmission fluid I have lost ever since. Would not recommend going here if the simplest of repairs couldn't even be done correctly! read more

DO NOT GO THERE. I made an appointment to go there at 1 PM on a Saturday to buy a truck. DROVE THREE HOURS to get there and them tell me it sold this morning.....they don't give a damn about anyone but dollar signs. I received no call or anything!!! The girl I had an appointment with had another guy come tell me it was gone. I honestly don't even think the truck was ever there. They are a shady ass business and I hope they all rot for it. The fact that they would do that to people makes me sick to my damn stomach!!! read more

I tried to like them as they were close. The people are for the most part friendly just very pushy. The mechanic that worked on my car didn't seem to know it too well. I had to bring it back 3 times (and it still isn't right). The service manager even tried to strong arm me into getting work I didn't ask for, and didn't need. Taking a walk through the lot is asking to be descended upon from sales people. Even cars in showroom are locked. Music and TV are soo loud. Well, live and learn. I know not to go there again. Have a Great Day, read more

Seen a car online, decided to drive an hour or so to go see it. Made an apt over the phone. Came in, appointment was not scheduled. We did wait around for someone to assist us for about 10 minutes. Anyway, we were helped by TJ I believe. He was ok. He did pull the cars up, however we did not like the fact that you need to sign in order to accept the deal made - without even knowing the payment/rate would even be ahead of time. Shady to us. We would like to see the terms PRIOR to any agreement. We eventually accepted the deal, my husband has grade a credit, this is not a hard task. We knew exactly what payment we wanted etc, instead they would show scenarios with higher payments assuming the rate would be this or that.?! makes no sense. read more