Jake at Mastertech has made this whole process so easy. I was able to have my car towed there. He…read moreinformed me of all of the payment options available and not to stress yet about the cost. He then notified me they have loaners to use while repairs are being done. I had a a difficult time to come pick up the loaner due to kid's schedules. He informed everything could be completed via phone, so I was able to get after hours. Thank you, Jake, for making this process less stressful! Ashley M

I had an incredibly frustrating and disappointing experience with this shop. To put it bluntly,…read morethey operate like con artists. I have a car warranty that is supposed to cover everything, yet somehow, I still ended up with a bill exceeding $800--above and beyond my deductible. Why? Because they overcharge for repairs, and when my warranty company refused to cover their inflated costs, I was left footing the bill. But that's not even the worst part. My truck's power steering went out, which wasn't covered by the warranty so I asked them for a quote. They told me the repair would cost over $2,000. That number seemed ridiculously high, so I decided to get a second opinion. I took my truck to a far more reputable repair shop in Canton, and guess what? The actual cost to fix the problem was only $238. That's right--what they claimed was a $2,000 repair was done elsewhere for less than 10% of their quote. This place is nothing short of a scam. They prey on unsuspecting customers, inflating prices and hoping people won't question their estimates. If you value honesty, fair pricing, and reputable service, stay far away from this dealership. I wouldn't trust them to fix a bicycle, let alone a vehicle.

Reliable, easy to make an appointment, nice area, friendly, helpful Great value. Great mechanicread more

Fix It With Fred is a phenomenal auto service business. 100% transparent, their prices are…read moreamazing, their attention to detail is second to none. I have taken my cars to Fred for over 20 years. I drove my 2006 Elantra to 304,000 miles, mainly because Fred maintained it for most of its life. My 2023 Elantra has 50k on it and was recently serviced by Fred. I had a fuel induction/injector cleaning service (I think that is what it is called lol) and the car is running as good as the day it was brand new. I highly recommend Fred and his crew. They are amazing and their prices are fantastic.

Quoted 49.99 on phone for oil change final price 109.88 . Zero customers there and it took 1hour 30…read moreminutes to complete job with 3 employees

I am very upset with this company. I brought my car in for new tires that I had already ordered. It…read moretook me a couple of weeks to get them installed due to a family emergency. When I finally came in, the tech told me I needed new lug studs, and then told me they would cost $380. Here's the problem: lug studs for my car cost about $3-5 each. I could have walked down the street and bought them myself, but the tech claimed I needed "special studs" because of my wheels. That's simply not true, a quick search shows my wheels use standard studs. To make it worse, they ordered the studs without asking me first. If they had asked, I would never have agreed to pay $30+ per stud. When I got home and reviewed the invoice, it was even more concerning. Instead of listing "lug studs," they billed me for a "brake adjuster kit" something completely different from what was actually replaced. My brakes weren't touched, so why does my invoice say that? This feels like a clear case of misrepresentation. I was effectively charged 10× the fair market price for parts, plus given an inaccurate invoice. When I questioned it, I was not allowed to provide my own studs at a fair price. I will not be returning to this shop and I am seriously considering disputing this charge with my bank. If you don't want to be upcharged for basic services or billed incorrectly, I recommend avoiding this place.

Totally unimpressed. Sat there for THREE hours for them to change a time (that was "free" because…read moreit was under warranty), charged $300+ to put said tire on and "align" them. A week later, find out that the "alignment" they did was causing ALL tires to wear on the inside ("cupping"). Will never go back. Insanity. Never again.

We were traveling through on vacation. We had a slow leak on a truck tire. They got us in and it…read morewas leaking around the rim. Fixed it. Did not charge us!!! Thank you guys!!!

I have been getting tires and service for my cars for years at V&S and have absolute trust and…read moreconfidence in them. Highly recommend!

We have been going to V&S for at least 20 years. They are simply the best value with quality work…read morethat we've experienced: knowledgeable, very fair pricing, and great customer service - and doing it over a long period of time. most recently we towed a vehicle there with no appointment; they worked us in and made a complex repair within minimal wait time.

My family mechanic could not accommodate us and so referred us to Wise. They were very professional…read moreand responsive. They found no issue with the car and did not charge us. Will definitely go back to them if the problem represents itself.

I was having trouble with my Jeep. I thought it was a water pump. The folks there at Wise's…read moreproperly diagnosed it as a radiator leak. Also, another place I had taken this car to had told me that I needed brakes in the rear. These folks checked it out and I don't need brakes in the back. I'm very happy with them!

Thrifty Muffler is awesome. I went in to make an appointment and the guy in the office offered to…read moretake a look at my vehicle and tell me what was wrong and how much it would be to fix it. He showed me where the problem was on my vehicle and even though he was booked up for 2 weeks, he offered for me to bring it in the next morning and leave it there. He said they could probably fit it in the next day and they did. Very friendly and efficient!

An honest and trustworthy business. I took my car to Thrifty on Erie worried that I would have to…read morereplace my catalytic converter at a cost of $400. They put my car up on the rack and showed me what needed to be done. I know nothing about car repairs so forgive me if I'm saying this wrong...the flange had separated from the catalytic converter and was able to be repaired for $80. He also showed me 4-5 brackets that were very worn and welded those at no extra charge. Then to top it off, just as they finished with my car, it started raining heavily and they back my car into the garage so that I didn't have to go out in the rain. Great guys, great business! I highly recommend the Thrifty Muffler on Erie in Massillon.

DO NOT GO HERE--AVOID, AVOID, AVOID. At a 60K mile check-up, they replaced my car's manual…read moretransmission oil without asking me (I had a specific list of things that I gave them to be done, which did not include replacing the transmission oil, and they had assured me that they would call me if they wanted to do anything else, but they didn't do this). So, I had not asked them to replace the transmission oil (and, according to the manufacture's schedule, it did not have to be done), furthermore, they knowingly replaced the transmission oil with the wrong weight oil (and a type with additives that would actually cause corrosive damage to the transmission, too), because "they thought it wouldn't matter," but the car shifted horribly after that. I asked them to replace the transmission oil with the right kind and they got a kind that was closer to the right weight, but still not the weight the manufacture called for and then they insufficiently drained the oil from the car--the car still shifted horribly after it. So, I asked them to replace the transmission oil again (for the THIRD time) with exactly what the manufacture called for, and they did that (though I had to go and pick up the transmission oil for them myself). My car shifts easier now, but not as well as it did before they serviced it--when shifting, it grinds a little when going into some gears and it still feels a lot rougher shifting, which makes me sad. I wish I had never taken my car to them and I will never go back to them.

Great customer 's. I have worked here 7 years, and I have had 2 or 3 people that were not happy…read morewhen they left. We try to please everyone but that does not always happen. I love talking to my customer's. Thank u all.