Progress Residential looks as a great company but it is not. Too many people involve in the leasing process and nobody gives you a final answer. I am living in Lithia, Meadowpark, since June 2022. The property shows tiles broken in bathrooms, flooring installed wrong and old, house wasn't clean, door hardware not working, cabinetry with terrible damages, etc ... Sent emails and this is the time that nobody gives an answer. read more

I wish I could leave a video review. I hate this company. I wouldn't recommend this company to a rat. This company bullied me into taking the home. They wouldn't give me back my money. Told me that I either take the unit or be homeless. I injured my self putting up a fence that fell due to the Florida storms. I have seemed help out of fear this company will evict me and my child. I have a list. My mental healthy isn't good this company keeps my stress levels on high, I have seemed out therapy because of this company. But if you want your rent raised by hundreds of dollars every year, you have come to the right rental agency. They give it to you with no lubrication.​ read more

As others stated, I'd give zero or negative stars if possible. DO NOT RENT FROM THIS COMPANY. We moved into our home in Florida in April and the A/C was not working upon move-in. It is now September, five months later, we've had EIGHT maintenance visits, and we STILL HAVE NO A/C because they are such a cheap company and keep putting a band aid on a bullet hole. Our A/C unit, as they are aware, is 13 years old and the vendor has recommended for it to be entirely replaced as it is a discontinued model out of warranty which no longer works. Instead, Progress Residential refilled the Freon in the unit 7 times (bordering on illegal) then finally addressed the Freon leak by replacing the coil in our dinosaur of an air handler. Two days later, (today), our air stopped cooling again BECAUSE THE WHOLE UNIT NEEDS TO BE REPLACED. But they know this and don't want to pay for it. We never would have rented this house had we known from the beginning that the A/C doesn't work. We are in Florida for Christ's sake. We have spent over 40 days and nights in a house reaching upwards of 100 degrees Fahrenheit, which is unsafe and unlivable, and we have not received any sort of compensation or discounts off our rent. Instead, we just get stuck with climbing electric bills from a bad HVAC unit. We have spent countless hours on hold and speaking with customer service, but they just transfer us to someone else who can't help us so we have to tell them the whole story over again from the beginning each time, as if they don't even keep notes of previous conversations. I have sent dozens of emails to customer service, but they literally just never respond at all. Never in my life have I rented a home from such a horrid company. Can't wait to move out of this nightmare. Please find a different company to rent from! read more

Dont waste your money on the application! They basically lied to me and said they don't look at your credit score. Well I wasted $335 applying just to get denied based on "credit history" which the leasing agent informs me is different than your credit score. They scammed me out of $85 and now I have to wait a month to get my $250 back. Not only that but the agent caught an attitude with me on the ohone and was extremely rude and condescending after I waited on hold for over an hour multiple times. Stay far away unless you like dealing with unprofessional con artists that like to scam people out of application fees and blatantly lie about information they look it. I am a doctor making a six figure salary and they wouldn't approve me for a house and treated me like dirt. read more

It's currently 39 outside. My house is 58 degrees. I have gone three days without heat and my home has not been above 62 degrees in those three days. Even though progress says it's an "emergency" because of the freeze warning, they refuse to fix it because "the vendor did it and we already paid for them so you have to wait". The vendor can't be here for 2 more days. Progress has promised 3 phone calls from managers. Not once have they called. They out me on hold for 90 minutes. Progress would rather you die than them lose money, and theyd charge extra to clean up your body. read more

Company is a scam. They will have you apply for a house. Then accept you and have you send in the move in funds. Once the money clears they will tell you the house is not available and try to move you to a much move expensive property. When you ask for a refund they will explain it takes 30 days to process. STAY AWAY FROM THIS COMPANY. read more

Pretty sure this business is a scam. I Facebook messaged a realtor Leudimar S about a listing. She sent me the address to check out the property. Upon arrival, she was not there and had me sign up to get the code for the house. She, however, did not mention there would be a fee and they were asking for personal information, just to view the rental house. When I didn't feel comfortable about giving personal information, and I wasn't too happy about a fee to view a rental, she tried to tell me she had told me about the lockbox. I looked back through my text messages and that was not the case. So in all, this person and company seem like they do sketchy business and should be looked into. read more

Please don't rent with progress my ac has been broken for two days they sent incompetent person to try to fix it but in the reality according to the sq ft of this house the house needed a 5 tons unit and the existing one is 3 tons unit I mean this has been a nightmare they don't really care about people neither animals It's frustrating paying a lot of money for a house and their own workers don't care neither have any good customer service vibe Don't rent with them read more

I am absolutely disgusted by this company and I recommend NO ONE rents from them. We moved in we fenced in our back yard and put grass seeds front and back to be in compliance with the HOA. There was a lot of broken things that we found moving in and they send people to do half jobs and not fix or replace. A guy literally tried to silcone gun a hole in the screen! Then comes a national pandemic. Not only do they NOT DROP LATE FEES like every other rental company we know of, they charge them twice a month. When you write for a payment plan 5 times you get no response. When you make a payment but they don't take it for 7 days and by then you think the few hundred you paid already cleared not only do they charge a $40 return fee but $125 late fee. We had lost our income due to COVID-19 and were paying little and often. 2 weeks before Christmas we came home to a 3 day notice, despite the FEDERAL EVICTION PROTECTION ORDER. We did all we could to raise the outstanding rent and borrowed from friends and family. Then they slapped $125 + 40 because $100 bounced. They have no compassion or souls. During a national pandemic there should be help and payment plans and options to help people, as soon as our lease is up we are going to find some where else. I have also never known a company that you pay a pet deposit but still pay $35 per pet on top of that per month. Rude staff, unfriendly, zero compassion, ignore FEDERAL ORDERS. DO NOT RENT FROM THESE PEOPLE read more

Low paid, know nothing employees following a script and firewalling customers from anyone even capable of an independent thought. Exactly what you would expect from a national company that buys a family home out from under a family just to jack the price and resell it to you. This predatory company should not get your business. read more

1) moved from Nc to Fl to find out they left the back door unlocked & teenagers were smoking weed & drinking in the home 2) put in multiple requests, called, emailed etc to get maintenance out here- only came once. 3) they will forgot to charge you for water then charge you 4 months worth at one time 4) was supposed to have a walk through with the property manager when we first moved here to go over everything - never happened and they never answered the calls. Legit the WORST company we have ever rented through. I would not recommend to anyone. read more

Please do not waste your time and money, was denied twice and told I don't make enough which is false because my husband and I make way more than required amount, they just wasted my time and I was really looking for a rental home too. Despite the reviews I decided to go with them anyway, well that's what I get... read more

They park behind driveways, with no regard to residents...they leave trash floating through the neighborhood. They are rude, impersonal, and honestly pretty sketchy! Every tennant across the street has reported of being ripped off! Progress Rental has a phone number but you can't talk to anyone directly. So disappointing to see more of these guys popping up! They charge way too much and have no accountability when there an issue! Did I mention how my mailbox was hit again due to someone swerving around their large van with tiny cones??? Disrespectful. Not recommended. read more

For the most part I have had a good experience with Progress residential. Right now, I am looking for a cheaper property because Progress residential is increasing my rent from $2889 to $3000. I have lived in the property in Hawthorne Meadows Manor for the past 3 years (since they were built and previously owned by ResiHomes). There has been no upgrades in the homes as they were cheaply, but newly built. There are no amenities at all. So, while searching for another property I see a 6br/3bath approx. 2600sqft around the corner from me in my community listed for $2440. I am in a 5br/2.5bath approx. 2400sqft. I also see 4br/2.5 baths listed from $1830 - $2350. I attempted to negotiate the increase and was told that the new rent was fair for the market. How is that so when you have larger homes for over $500 cheaper and every other day there is a Uhaul backed to a home with tenants moving out. I have had 2 neighbors in the past year. They could definitely do better. read more

Unfair treatment and bias. When a hedge fund receives assistance and latitude from the court that is greater than that given to a defendant it is unfair and biased. The hedge fund, with the clerk, sets and can accelerate hearing dates. The clerk specifically stated one side could not communicate to her without the other being party to the conversation, but there is a system of communication between the clerk's office and the plaintiffs that allows trial motions and orders to be written by the plaintiff and then approved by the clerk's office prior to being issued. As a defendant, I am not privy to the details of these conversations. The clerk can offer advice and corrections to the Plaintiff's legal team on how to write motions and orders, but no assistance to a defendant without a lawyer. The plaintiff with a lawyer has access to file all of their documents electronically. The defendant is not given access to this system. In order to file an answer or motion, a defendant has to depend on the mail system and wait for the return receipt to arrive. There is a rush to put items on the docket based solely on the Plaintiffs agenda. The billion dollar real estate hedge fund is allowed a great deal of latitude that the small defendant doesn't receive. This is a perversion of the justice system. I have filed a complaint with The Florida Supreme Court. This is an appeal for justice. The detail are below. My name is Robert Mack. In July of 2022, the hedge fund Progress Residential filled for eviction against me. They based the eviction on an old version of my lease, not considering the amendment they made to the lease in July of 2021. The addendum absolved me of all pandemic related debt if I made 10 subsequent payments on time. I did so. When the eviction notice was sent to me, I contacted the plaintiffs' attorney and let them know about the addendum. The attorney informed me; They had no awareness of the addendum created by their client and it was not their responsibility to include it. They could not help me. I needed to apply for renters assistance. I followed all of the necessary steps, putting funds in the court registry and answering the notice. The clerk and the hedge fund then agreed on the date of a hearing. I had no say in this, and when I reached out to the clerk, I was told that all parties had to be privy to my communication, and that the hearing was scheduled. I filed a counter claim stating that they were using the wrong documents. It cost hundreds of dollars just for the opportunity to try and get the correct documents into the case. Progress Residentials' lawyer filed a motion to dismiss my counter claim, not because it was not factual, but because the forms weren't obeyed. As it happens, that motion was unnecessary, because today at a hearing, the judge ruled in favor of the hedge funds motion for default judgement based on inaccurate information. The judge told me she could not help me but was quick to tell the plaintiffs attorney that they needed to file some additional documents! I am waiting for the default judgement document in writing. I have documented proof of every statement made above, from court filings to emails. Based on the...misstatements made by the plaintiff, I will be saddled with an eviction on my record and a judgement of debt, which is completely false. There is an additional story, I think. Progress Residential provided me a lease addendum called "First & 10", allegedly designed to absolve me of debt related to rent moratoriums from the pandemic. I don't think that I was special in regards to pandemic related debt or the Progress First and 10 lease. The immediate effect of my signing the addendum is that all of my debt was ABSOLVED, at least on paper. If they had signed addendums from many of their leases, then Progress itself would appear much healthier on paper, for stock and asset sales and now they are attempting to claw back debt that they contracted to eliminate. They should not be allowed to have it both ways. read more

When I tell you, this company has been so good to me and my family, the whole staff was on top of everything, and just kept me informed and everything, every step of the way. I want to give a great thanks to Carol M, Carlos A, Rosemarie M, Antonio M & Javier, without you guys making everything happen I would been able to move so quickly. Thank you read more

Total digger to get a person on the phone even to begin renting a property, and they expect cashiers checks overnighted to the property managers. Really backwards and not expecting the best from them. Leeches. read more

AVOID AT ALL COST! Because trust me, it WILL cost you! Never in my life have I had an issue with a company like this. Whether it be an apartment complex or private landlord. I recently took over a portion of the lease for a prior tenant. I should have done my homework on this company before I spent a dime on them. After speaking with CAM (Certified Association Manager) professionals in the property management industry, I was given the inside opinion on these guys. "Scumbags" was the most frequent response. They more than live up to that reputation. After taking over the lease it became apparent that not only was I just going to be paying rent, I was going to be shelling out money to basically keep their investment afloat. I'm not referring to air filters and lightbulbs. I'm talking about landscape (beyond the "keep it mowed" norm) and mold issues. I never expected to have to spend MORE than what I intended for fair market value rent, due to shady business practices. E.g. sending an email notification within moments of making a rent payment, only to withdraw the money days after. Then blaming the time lapse on my bank, which after calling my bank, I was made very aware that the posted payment delay was definitely not on their (the bank's) part and then Progreses winds up charging a fee for insufficient funds. Days after they sent an email informing me the payment had been received? Bad business! On top of being threatened to be charged for HOA violations that are clearly, and legally (mold build-up), the responsibility of the property owner. I don't depend on my clients, who pay me for a service I provide, to be responsible for the upkeep of my equipment and facilities.Yet Progress does. I have not seen or spoke with an agent to this day (almost 3 months after the lease renewal signing) who has actually been to the property to inspect it. When I called for some minor service issues, it took several days to be completed. I'm talking about a bathroom fan. That's still inadequte by any measure other than it makes a noise when activated. The tech did manage to fix the refrigerator door seal. I wonder how much extra money the prior tenants had to pay in power alone just because of the energy leak in the refrigerator before the repair? It's certainly noticeable on our bill, after the fact. DO NOT DO BUSINESS WITH THIS COMPANY. RENTER BEWARE! (and for the sake of legality, this is of course, my humble opinion). read more

WARNING: If you value being able to get ahold of anyone at all when you are having issues with your rental property do yourself a favor and do not rent from this company! The customer service from is one of the worst I have ever experienced. This company has sent people to my house and given them authorization to enter my property WITHOUT notifying me and does not return any calls or messages when you need to speak with them. It is a complete scam because when we were signing our lease we could reach people, they were friendly, attentive and now that we are locked into a lease they could not care less about our experience. read more

Wish I could put a 0. Please avoid at all costs. What a filthy, disgusting house we got stuck with. The damn thing had termites and they considered "move in ready" someone had used the toilet (poop crusted everywhere), the doors have gaps in them leading to energy loss and the house is boiling. all the drying racks are coming out of the wall, the dishwasher is rusted, the sliding doors leading to the backyard are rusted and stuck shut. Honestly horrified at how much they charge and how crappy the condition is. To top it off, the House was disgusting, super freaking filthy. read more

AWFUL. Do whatever you can to fix your credit so you can own your home. You'll most likely be paying less anyway. They tack on monthly charges for "filters" that they don't send at all or ones that don't fit. They charge for a "smart home" with no or broken features. The maintenance is a nightmare. Takes them WEEKS to send someone out plus they charge $75 for them to half ass repairs. Sometimes they don't come at all, but still charge you. My ceiling is leaking because of a blown gasket in the shower it keeps getting worse (stopped using that shower in the meantime) they show up on a day Ive asked them to reschedule as Im not home, they reschedule then don't show up. The a/c until blew I had to pay someone else to fix it as it was near 100 degrees in my home & we were not waiting a week to have someone "come look" 3 days after moving in I was woken up to someone walking & hammering on my roof. I look outside & there was a junky pick up truck (independent contractor- nothing wring with that) in the driveway with a ladder posted next to my vehicle. Mind you we just moved in so no curtains were installed yet either.... would have been nice to let me know of this & I was stuck home as they blocked my garage, car and driveway. The homes look nice, and the idea to rent homes to people that do not qualify to buy is great but once you get in you'll see why its not worth it. read more

I too do not know why such horrible reviews. I have rented from them for over 5 years in two different homes and have nothing but amazing service from them. I would recommend them over any other company. I am getting ready to relocate to Arizona from Indiana and they are helping me a long the way to get into another one of their homes. read more

LISTEN TO THE NEGATIVE REVIEWS AND DO NOT RENT WITH THEM! I have lived in a Progress Residential home for about three months now. There have been many issues such as delayed move-in date, home not move-in ready, billing issues and maintenance requests that have not been completed. The biggest issue is that our air conditioning unit has not been working properly. Over the course of the last two months, it has frozen 4 times and we have put in maintenance requests every time. They send their service workers and these workers are clearly not air conditioning experts, so they perform quick fixes that cause the issue to occur again shortly. I was told at one point that we "cannot run our air so low" which is not a solution as we pay our own bill and we should be able to run it how ever low we prefer. On June 7th, the air conditioning unit would not even come on. We submitted a regular service request that morning, turned off the unit and waited for a response from the Progress service team. They told us they could not come out until the 13th (almost a full week later). The temperature inside our house continued to rise and by the time I got home from work, it was 82+ degrees in our home. Keep in mind, we live in Florida so the hot, humid temperature outside makes it especially hot inside with no a/c. I called in an emergency maintenance request at 6pm that evening. I was told a technician would contact me shortly to let me know when they were coming. Fast forward to the next day - we never got a call from a technician even after calling and filing four more EMERGENCY requests. We had to stay in a hotel because of the heat and still had not heard from the maintenance team. After a full 24 hours of no response, we took matters into our own hands and paid a local company $185 to fix the problem (which he knew immediately what it was and fixed it within 10 minutes of arrival) I still have not heard from Progress regarding our emergency request and I cannot get anyone to return my emails or messages. read more

The worst leasing company, horrible customer service. My lease was up on the 20th of the month, and they are charging me for the entire month when I signed a yearly lease not month to month. Stay away, they will try to take your money one way or another! read more

I am so unpleased with my service with Progress Residential. I lived with them for 4 years and would consider myself a very good renter. I am clean, take care of the house and yard, etc. but they would have to disagree based on the funds charged from my security deposit. Before moving in, the house had toothpaste in the sinks, food on the counters, mold/juices piling up in the bottom of the fridge, pee on the carpets in numerous spots, and the list goes on. I even have pictures from my first day moving in to show that the place was not cleaned. I was told we take it as is and so I got to work cleaning (which took days). Flash forward to now, I moved out last month and just reviewed the receipt of the charges deducted from my security deposit. I was unaware that renters are supposed to do a full interior paint, replace the flooring, etc before moving out. The house was left spotless and I left with a receipt for the cleaning (which I was also charged $450 for). I am just baffled at the fact I am being charged for a full interior paint when the house was not freshly painted when I moved in. After several years it is normal to have some wear and tear, and that's all it was. I would do touch-up paint if I needed it and would also clean the walls and baseboards regularly. The carpet should have been replaced before I moved in due to the fact there was a strong urine smell and over 300 BB pellets imbedded into the carpet. The fact I am now being charged for new flooring is very frustrating. Progress does not care about you, they will do anything to nickel and dime you, and when you move out, good luck getting anything back. I could go on and on about the negatives to not only the house I lived in and wasted my money on the past several years but also how terrible of a company they are. I tried my hardest to keep that place together when I was there and was relying on getting my deposit back, but the multimillion-dollar company would rather take it and profit. DO NOT RENT WITH THEM!! read more

I, Natalia, come across this complaint again to say that my air conditioning has stopped working for the third time in 2022. I have not had any response from the real estate agent responsible for my house. I think this is absurd, since we pay monthly for the work and services provided. They haven't done any maintenance on our house for years, they only come here when something breaks. in my case, this air conditioning does not give us peace. I have a 10-day-old NEWBORN BABY, and my house doesn't have air conditioning, I've called the real estate office countless times, they say they'll get back to me and NOTHING. Apparently we're going to spend the night that way, they don't care about the residents, but in terms of payment, they're the first to charge. THIS IS ABSURD-- read more

Believe the negative reviews. We are only in transition between homes owned, and in a 1 year lease. Maintenance calls go un-addressed, there is no customer service, delays on matters of record locally in Florida are blamed on CoVid - 19 and calls being routed to the HQ in Arizona. Really surprised this organization has not come under scrutiny of the DOJ or other LEO organization. (And I have two LEO badges that have been retired) Find a rental home not owned by this organization. read more

Not even a year and I wish I would've waited and not rented from Progress. You call for a repair and the reps act like you are a 5 yr old that has never lived in a residence before. They give you a thousand solutions and ask a million question to try to charge yoh for the repair you are requesting. They looove to reschedule. They love to "remember" that they forgot to charge you for something, after 3 months or so. I'm looking to get out. For as much as I love the house and the area, I can't. If I could buy the house from Progress I would be the happiest. Renting from them is annoyingly stressful. read more

I am a progress residential tenant. I maintain renters insurance on my property but they charge me an extra $14.95 per month for failure to carry renters insurance. I carry more than the required amount and it is through USAA which is a reputable company. I have provided proof of coverage and they continue to charge this fee. Apparently it is just a way to collect additional rent payments without calling it rent. Calling and or emailing gets me no results. I would not recommend this company as a landlord. read more

This is literally the worst company to rent from! NEVER under any circumstances rent from this company. They do not care about their tenants or their buildings! They are blood thirsty, money grabbing, greedy bottom feeders! Our house is completely moldy and they won't do anything about it. The entire house including the gutters and AC have not been maintained. There is water damage and mold in all the bathrooms, walls and in the attic. My husband's health has really deteriorated! They never return phone calls and when they do they are rude and just say you can break the lease for 6k! I don't even want to give them 1 star but it wouldn't let me write anything without at least one! Do not move here! Some guy came into money one day and thought it would be a good idea to buy a bunch of houses and rent them out without taking anything else into consideration such as the human beings that live there and the upkeep on the houses! I warn you never to rent with them, most of the repairs have been out of pocket! We've spent a fortune on a house that doesn't belong to us and now my husband is deathly sick! We are contacting the health department!!!! read more

If I could give this company a 0, I would. My partner and I applied for a home in metro Atlanta. We both have excellent income, solid credit, and no criminal history. When we went to view the property, there was no code for the lock box; in hindsight, that was the first sign to run, but we persisted. We were able to get ahold of someone to get the code, and we absolutely loved the property. We immediately submitted an application and were confident we would be approved. After a week of no communication, we checked the status to see that we were denied! When we called SafeRent to get more information, they informed us it was due to a hands-free traffic violation -- a TRAFFIC VIOLATION-- from two years ago. Since the website says "... other misdemeanor offenses (e.g. alcohol-related or minor traffic offenses), will not disqualify the Applicant" we were sure this error would be corrected and we would be able to rent the property. We were sadly mistaken. I called every day, trying to talk with someone, anyone, who could get this straightened out. I was given the runaround and told it was SafeRent that needed to fix the issue. We clarified we weren't disputing the ticket; we were saying it shouldn't result in an automatic denial. After a week of calling, countless hours on hold, and being bounced around from department to department, I finally spoke to a supervisor, who told me there was nothing they could do; the criteria was the criteria. I verified that they knew they were turning us away due to a traffic violation. The supervisor said the legal department would not let them look any further into the situation and that I should find another property management company. It was the most infuriating and plain stupid situation I've ever been in. In the end, though, after reading these reviews, we feel like we dodged a bullet. Still considering legal action to get a refund of the ridiculous fees they charged. read more

Well this was my 1st time trying to get a house so that I could put my bedridden Mother out on the porch to enjoy sunshine and just altogether have a better environment to live in, because we do not live in a good neighborhood right now. PROGRESS RESIDENTIAL has made this experience for us a nightmare and very miserable I am not feeling mentally well behind this whole situation they have taken almost a $1000 from us And one of the representatives literally called me ugly. I can't believe that one of the representatives online resulted to name calling because I was very upset about them not Resending a link that I had no control over this is my 2nd time going through this process no one to help walk me through it even the closing docs company said that they should send us another link out and they wouldn't the guy name was Chris who was so mean and hateful to me. He was very nasty to me and had no consideration for what I'm going through I knew it was too good to be true. I work for a very big company and have referred a lot of people to them but that is definitely over. I only did one star because it wouldn't let me post without doing it or I wouldn't have given them one. Please don't rent from them. If they did this to a bedridden Mother and her caretaker, daughter, what do you think they will do to you!?! GOD Bless you all if you have already rented from them. Vanna Walton read more

If I could give 0 stars I would. I never leave reviews but please do yourself a favor and do not rent a home from this company. I have no words for their incompetence. read more

I've been with Progress Residential since 2018 and it has been a hellaciously bad three years. I've always tried to work with the company and they've done the exact opposite every opportunity given. I remember upon move in my father came over to look over the house with me, we have two double doors in the back. My dad grabs the door while locked, bolted and everything and the door opens right up no problem. I have a technician over one day fixing a leak in the dishwasher so I tell him about the doors, I kid you not this man goes out to his truck and comes back with a hammer and nails. HE NAILS THE DOUBLE DOORS SHUT, NAILS THEM SHUT! THE DOORS. I could not believe my eyes... While this technician was also fixing the dishwasher this day he gets under there and pulls out two budlight lids, I ask him where he got them. They were holding the dishwasher in place and he laughed about it... I could not believe it, I could not believe the shape of this house and this was the first year. The first couple months until I got some extra money to fix it I would try to hang my towels up on the towel rack and the whole rack along with the towels would fall.. Even if I happened to walk into the towel rack it would just fly off the wall. It was incredible really. The guest bathroom was another great story, the towel rack fell off first week living there and was off for about a year due to how thin the wall was. The hole caused by whatever technician put it in was huge, we finally sealed it and moved the towel rack up some to the point in which it's finally sort of sturdy. In the master bedroom we have two pocket doors as well, not once in my entire three years have either of those doors locked, on top of not locking the pocket door has never been hooked up and just would drag across the floor, I also had a technician come to fix that and it broke again and again over the course of three years. Completely useless. If you wanna break into my house as well, come on in! Not one of the windows lock except for the front window that is sealed shut by the technician who "fixed" the pocket door. Within the last six months I had to pay 2 $700 water bills, I had a guy come out to see if anything was leaking because $700!!! You know? Theres a hundred other things I'd rather do with $700 but nope, Progress once again made us pay for them. The technician comes at 11am when I'm not home although he was scheduled between 1-5. He sends in a message stating that I wasn't home and he couldn't check the house. About a month later after paying these $700 water bills I received a $70 bill stating that I missed the visit although he came out of the scheduled time. I emailed Danica Rivera who fought with me over it and was extremely rude doubting he came out of the scheduled time but what bothered me most was she sent me the $70 before even checking out the situation or what happened although she realized she was wrong and sent the $70 credit back to us. Recently, we had a REALLY windy night. Tree branches flying all over the place, chairs flying around the backyard, it was windy. I wake up the next morning to get my mail, I see that the front window has a huge crack in it, I message them informing them and they tell me ITS MY RESPONSIBILITY TO FIX IT. Once again, could not believe my ears. I went through the lease after this and found this piece of the lease stating they'd fix things that counted as an "act of god" meaning branch through window. A guy gives me a call once I send this out to his technician, this guy was a complete dunce, has no idea what he's talking about.. everyone in the office is telling him what to say, I can hear them in the background. On top of hearing them in the background, I hear a woman's voice say "there's no picture of the branch through the window!! Is there?! wheres the branch?" as if I'm lying to them about what happened! I get a text at 7pm asking if the technician could come the next morning at 9am, I responded saying "Hey, no. I'm not available at all today. I also never got a message back stating whether it would cost me anything, my lease states it wouldn't." The next day, I get a text from my sister while I'm at work stating someone is there replacing the window and now I have no idea if its my responsibility or not but knowing this company that owns almost my entire neighborhood with endless amounts of money I know they'll do the right thing for them and make me pay for it! Woo! Go Progress Residential! I don't care if it's the nicest house on the market, do NOT rent from Progress. Do everything in your power to not rent from Progress, they don't care about people! They are careless and money hungry pricks. read more

I would never recommend Progress Residential. If I could give 0 stars I would. They honestly deserve even less. First when we rented the house we were excited to be in a nice large house in a family neighborhood. We did our walk through, paid our extremely high deposit and were ready to move in. We found out about 2 weeks before move in day that the house still had open permits and the new roof and some interior jobs needed inspected before we could move in. They assured us the jobs were finished but just needed inspected. They asked if they could push our move in back a week. We accepted but told them that pushed up to our lease at our previous home so there couldn't be any more delays. 2 days before move in and we were told that the roof still needed inspecting and they asked if they could find us a different home. We started getting pretty nervous and looked at a few other houses but there was no houses close to the location and size of the house that we rented. They then promised us the would push to get the inspection done. The night before move in we got the OK that we were good to go. This caused a lot of stress. Move in day comes, we had movers get all of our stuff and head to the new house. As we pull up to the house there is a 40 yard dumpster in the driveway and roofers tearing the roof off. They had all entrances to the house blocked with tarps and roofing material. We walk into the house in shock and meet a progress employee named Caleb. He apologized greatly and proceeded to tell us that the roofers would only be a few days and that they were mistaken about the permit approval (essentially they lied) (how do you not know the roof wasn't even done yet) our moving truck pulled in and we loaded into the house. As we were moving in we noticed a lot of work on the house that wasn't complete, work that was started between the time we did our walk through and our move in. Caleb assured us the work would be complete. There was paint overspray on every window and sliding door. Paint and construction glue on the floor in almost every room of the house. The shower door was removed. There was unfinished drywall, paint, and trim. The roofers destroyed the yard from dragging roofing supplies on tarps. It was a disaster honestly. Caleb assured us multiple times everything would be taken care of. Over the next few WEEKS the roofers finished the roof and left. It was the worst roof job I've ever seen. Tar was dripping down the front of the house and they left roofing nails all over the yard. For a few days I had to carry my large dog over the front yard so he wouldn't step on a nail. A week after living in the house the guest bathroom leaked into our guest bedroom ruining the bedroom furniture. Progress fixed the leak but told us the furniture was our problem. Over the course of the first few months Caleb stoped returning our calls, and we were told by other employees that the move in managers like Caleb always over promise and that progress probably wouldn't fix any of the damage they caused. (They never did) we eventually scraped the paint off all the windows, floors and scraped the glue off the floors. I patched the walls and painted. There was so much work done to that house by us to make it comfortable and live while we were there. After a few months of dealing with our cloths dryer not working properly I was ready to buy a new one. I decided to clean the dryer vent first to make sure it wasn't clogged by the previous owner. After multiple failed attempts to get it unclogged I called progress. They sent one of their employees that tried to get it unclogged, then they sent a general contractor. That contractor not only didn't fix the clog but he went into our attic and fell through the ceiling on to my car. They sent a third contractor that realized the roofing company roofer over our dryer vent. That took another month to get fixed. There are so many stories of how awful progress residential is. At the end of our lease we moved out. The lease stated that we had to leave the house in the condition we got it. They are incredibly lucky that I didn't (I wanted to) after all that and all the fixes we did we were told that we were not getting our full deposit back because of cleaning they did. (They lied about the cleaning as we went back to the house and acted like we were interested in renting it. I left a penny on our bedroom floor to see if they did anymore cleaning beyond what I did... they didn't. They said they pressure washed the outside but again they lied. All in all I hope they go out of business because no one should have to deal with such an awful disgusting company. The last employee we met from there told us he was actually quitting because of how awful the company was.... he said they hire the cheapest and sometimes unlicensed contractors for labor and that they always find a way to keep around $1500 of your deposits (which is almost exactly what they kept of ours) read more

I live next door to a property owned by Progress Rentals. In the 4 years I've lived here we have had 3 neighbors, all wonderful. This week we saw Progress evict a pregnant mother of 2 and her husband. They took all of the furniture including crib, baby toys and all the family had into the front lawn as well as the garbage. For 4 days the front lawn resembled Beirut Lebannon. It was a war zone. We are in a pandemic (still) and the moratorium on evictions would have been best served by this young family who lost everything inside their home. Our entire neighborhood was outraged as numerous calls went unanswered. I finally approached a cleaning man to indicate how horrified our neighborhood was. His response was that everything was neatly bagged but that some people had opened them up and that they made the mess. I indicated that this is a High End Neighborhood with homes starting in the 450-500 Grand range. I said "what did you think was going to happen". At the next HOA meeting, I will be showing pictures of this mess as well as urging the entire community to admonish this company indicating that their business etiquette is not in harmony with the standards of our community. Avoid this company at all costs. I feel bad that a 1 Star is the lowest score possible for a corporation without a collective and moral consciousness. read more

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Horrible issues with a house that costs nearly 2000 a month. Garbage disposal constantly breaking, pests, you pay for maintenance everytime they come, plus parts for repairs, ac filter broke twice. When you call for help, all they do is quote how much everything is going to cost you. Horrible customer service. They even charge you to pay your rent. I wouldn't be surprised if they have cameras in the homes. Ive been in a progress residential property for 5 months and will now need lawyer. This place is horrible. They dont care about anyone. Do NOT rent with them. read more

Renting from Progress has been the worst experience of my life, hands down. Constant fines being passed down from the HOA despite Progress volunteering to fix the problems, then ignoring our emails and phone calls for weeks until we fixed the issues ourselves to avoid additional fines. Things were broken when we moved in, which we documented via two separate emails that were never replied to, and then blamed on us when we finally did receive a response. We have had 5 work orders successfully put it (for issues that we simply couldnt fix ourselves) and NOT ONCE did the repair person come on the day that we were "assured" they would come, and 3 of those instances the issue was AC related. 90 something degrees in our home and it was at least 24 hours passed our "repair time" before someone finally arrived and fixed it. We were forced into signing a new lease June of 2021 due to some drama with a house we were attempting to buy in the Spring and our rent was raised from $1600 to over $1800 because, and I am quoting our rep here, "we are running a business after all". $200 per month increase simply because they knew we had no choice but to accept. Progress is filled with horrendous people top to bottom with zero communication skills and no empathy at all. Quite honestly, I'd rather be homeless. read more

I only wish that I could give less than one star. We started renting from Progress Residential in January 2017 and it has been nothing but a hassle since. All I can say is all of the problems with the house took four months to get resolved and every time we turn around there's something new . We have had our pool service changed twice since we have arrived and neither time did progress residential let us know that someone knew would be servicing the pool even after I sent several emails and several phone calls asking them to inform us or we would not let these people into our yard . Every time I have called the main number to complain the service representatives who are not in the Orlando office tell me that the Orlando office is one of the worst in their company . I feel the same way as one of the other reviewer's we never get a quick response or a quick communication from the Orlando office . At this moment they are in violation of our lease agreement in at least two ways and I have made multiple calls and left multiple messages to have somebody at the Orlando office call me to discuss . I am hoping that we can survive this rental with the progress residential property I know that moving forward we will not use them ever again I would never recommend them to anyone else . At this point I cannot rule out taking some sort of legal action so I hope we never come to this but if it becomes necessary we will do it read more

Amber Baker was fantastic she took the time to explain everything to me. If I could give her 100 stars I would!!!!