The worst company and worst service I've ever experienced. Can't wait to move. I wish I could give it negative 5 stars. They care nothing about their residents, only about money. The fees and payment fees are ridiculous. The customer service and maintenance is a joke. They do not care. Worst experience ever. read more

Do not rent from this company. We were renting a home in Winter Garden, FL from 2021 to 2023 and could not wait to leave. During the hurricane of 2022, our living room flooded through the baseboards and living room windows leaked. We filed a maintenance request and after someone sealing the windows, they leaked during the next storm. Someone from Progress came out to check where the leaks could be coming from, said the roof needed to be checked but he had to get a quote. The next day our case was closed in the portal and there was no resolution. Every major rainstorm continued to flood our living room, with no responsibility shown by Progress as the homeowner. They charge $45 just to notify you that an HOA violation was received. Their personal are rude, and ineffective. It takes 2 hours to reach someone on the phone, and days of following up over email to receive a response. They are the worst rental company I've ever used, and I hope whoever rents that house next is made aware that their living room will flood repeatedly with no action on their part. Everything is the renters responsibility and at the cost of the renter. Lawn care, pressure washing, landscaping maintenance, fixing home damages, servicing appliances, regular pest control, dryer vent cleaning. They maintain nothing. You might as well just own a home, which is what we ended up doing in order to leave this company. Everything has an additional fee, they nickel and dime you at every turn, and try to get you to pay for RESODDING the entire lawn. They overcharge, do not care for their residences, and on top of it all, their employees are rude and inefficient. Rent from an actual property owner. This company is a scam. read more

Beware of this company. They are as shady as it gets, walk away! Make sure that they allow you to see property before you put your security deposit down. Be aware that they will troll intrusively through your bank account and demand multitudes of identity verification documentation online and through third-party vendors. I will be spending the majority of my time going to every single website that I can find to share my story with whomever wants to know. I began the process for a home in Longwood Florida put a $400 deposit down in order to begin the process. During this time I requested to see this property inside, and was refused access. Again I requested to see the inside and these people just kept going with the application process without allowing me to actually see what I would be getting. I disputed this with Discover, and they sent a letter to Discover saying that it was non-refundable. Unfortunately this is leading us into a Seminole county courtroom where I will get my justice. The process was not completed until I agreed to sign the lease, at least that's the case in the state of Florida. because I was not permitted to see what I was getting, the contract wasn't completed. Progressive feels that they deserve the $400 deposit anyway, so it is my plan to let the civil court decide. Don't be me, walk away now while you can. This is a shady group of investors that will hook anyone that will sign a lease. They will force you to pay exorbitant fees, provide your sacred banking and financial information to third parties, and they will treat you like children by forcing you to utilize conservice " a third party water and trash billing company", whose name says it all... Con-service. Progressive uses a slogan, " hand-picked". They are not talking about the rental property, they are talking about you. Don't be me! Run away from this company as fast as you can. I will get my $400 back one way or another. I will continue posting until my money is returned, or I've gotten $400 bucks back in lost potential tenants. RUN AWAY FROM PROGRESSIVE! read more

Fees, fees and more fees. The HOA here requested that they pressure wash this house which is the responsibility of Progress Residential. Progress Residential turned around and charged US a $45 fee to receive their letter. I have asked over and over for this fee to be credited and no one will respond to my request. The first month that we lived here our AC caught on fire because it wasn't inspected for us before we moved in to ensure that it was safe. I was asleep and woke up from the smell of the smoke and got my family out of the house in time to call the fire department. They sent AC people out here a dozen times to fix the unit instead of replacing it. We were without AC in July for a month. These homes are not built for air circulation without AC; it was 100 degrees upstairs. We asked to be put in a hotel until it was fixed but of course, they would not comply. This company is unethical and will do anything to save a buck. The screens are literally falling off of the windows, the appliances are rusted, gates are rusted and broken. We were late on our rent during the beginning of the pandemic when I had to home school and they put a 3-days to leave notice on my front door. Not 30 days, 3 days. And of course, they charged a fee for the letter. Once I got back on my feet with work 3 months later, I got caught up, but there was no acknowledgement of what was happening to all of us working people's jobs during that time and of course they refused to participate in the CDC's Eviction Moratorium at that time of crisis. I could write a book about this company, shall I go on? The Master Bathroom shower fell through the ceiling and landed in the Breakfast Nook before we moved in here. I was told this by the previous renter. She was shocked that we were actually living in this house. I take care of this home as if it is my own. I get the carpet cleaned every six months. The carpet cleaner just told me that the carpet is threadbare now and it needs to be replaced. I will be happy to update this review with Progress Residential's response to that request. I had the tile steam cleaned and was told my the cleaner that the reason the grout is black on one side of the home and not the other is because they used two different grout colors. I cannot get the baseboards clean because they painted over the dirt instead of cleaning them and then painting. There is paint splattered on the millwork as if a child painted this place. Everything is patched in this house, there is no desire to do it right. The gate has been repaired three times and it has fallen off again. The reason that this old AC is still running is because I take such good care of it with my own monthly maintenance routine. If they had someone in here that didn't know anything about AC system's they would have had no choice but to replace it by now and the AC bill would be much lower. My electric bill is higher than it should be because of them and their unwillingness to update the home as needed. I am sure they will raise the rent again while we are waiting for our home to be built. I want these fees that I have been charged and have paid for that matter, to be credited to me. read more

I am a previous customer. Renting through Progress seemed good at first. And then a maintenance man came through and did unnecessary work, which he also lied about,(P.S. Them pouring drain o down the sink will run you about $150) and said he had to take apart a whole sink(he didn't) It took about 3 or 4 phone calls to get that removed from my bill. I had my final inspection June 19th. Or, it was supposed to be. It was rescheduled to the end of June without my knowledge until I called to check up on it. And then I called to check up again and they say "oh yeah, you're getting a $1,200 security deposit back, we just don't have a forwarding address." Which you would think they would email this info, but no, they are the money-hungriest of companies. Whatever the listing price is for rent, go up about $100-$150 month, for various fees. Meanwhile, I'm STILL waiting on my security deposit back, OVER a month later. Each time I call they give me a different date for when the check was sent out. This is a nightmare of a company. Also, don't split your rent. Not even for one month. It seems like a good option but it isn't. Puts you into a weird cycle of not being able to catch up & being stuck in the split rent loop where you pay extra late fees. read more

The WORST company to rent from! Trying to get any answers or for someone to actually answer the phone. I've waited HOURS on the phone for days and still don't have any answers. I've tried every number I can find and still nothin. Accounts locked. When I renewed my lease back in March, they didn't even know I had a pool. It took me 3 months to renew my lease. It has been a nightmare and nobody in this company cares. I highly recommend NOT renting from this company!! read more

DO NOT RENT FROM THIS COMPANY!!! I was sent a letter August 23rd to pay or move out of the house I'm renting in 3 days. I've never missed a payment nor have I been late on rent so I figured it was just a mistake. I called them during business hours to find out what's going on. They added $2200 charge to my account for new grass they planted the month prior. I was not informed that they would be planting more grass nor was I informed that I would be responsible to pay for it. (The grass and plants were in poor condition because their sprinkler system hadn't worked since we move in the home which they were made aware of several months prior to the notice). Not only did they demand the money be paid immediately but they refused to give an extension while the charges were being disputed. Save yourself from alot of stress and trouble by renting from another company.(Hudson,FL) read more

scammers do not go through this place. they are scamming people and pushing for you to move in tomorrow so they can take your money.

This has been a terrible experience so far!!! Save yourself the stress and rent somewhere else!!! I moved in November 1, after spending just a day or two in the home we noticed multiple things were wrong. The most major issue was that both shower were leaking. I now strongly believe the only reason that got fixed was because the plumber they hired went above and beyond to fix all the plumbing issues in the home. There is also the diary of some boys ejaculations carved into the doorframe and metal shower door (they won't replace the shower door and only offered a curtain rod as a replacement if I don't want to look at it). Two hours after moving in we realized 2 out of 3 bedroom widows won't open. We put in a work order and they hired a company that came and scraped off mullion with razor blades and left it half done. I've since put in 3 more work orders for it to get replaced with the correct one and still nothing! The worst thing however is the peeling bathtub and shower walls. They will only pay to resurface tub and not the walls or bench that are also covered in peeling spray on paint. Yes you are reading that correctly they PAINTED A BATHTUB AND SHOWER. I'm now stuck with a tub that just got done but bubbling and peeling paint on the bench and walls. If I manage to get them to decide to pay for the walls I will have to take another day off of work for them to come finish the thing that should've been done properly before we even moved in. read more

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Our application was approved by PR. Next step was to submit the application with HOA. After two months of wait we still couldn't submit the application with HOA during some mystery. We've canceled the contract and never got our $400 application fee. Now waiting on cc to refund it. SCAMMERS 05.18 @Keenan, where is my money??? read more

Everything was great up until the last month, I have been trying to get ahold of someone for over a week because they locked my account that we use to pay rent. Now they sent me an eviction notice. Emails unread, phone calls not returned and hour long holds that result in getting kicked off the line because they closed. Property is great to rent just don't ever expect them to help you. read more

this company is the worst , do not rent from them . our floors started making a popping sound and they started lifting up . we called and someone came out a few days later and confirmed that the tiles were installed incorrectly took a bunch of pictures and said he will submit them and someone would teach out a month later we get an email stating that is not there responsibility and will not fixing anything . i called and spoke to one of their many rude agents that answer the phone and was told i would get a call . today a week later i get a call and when i called back 3 times i was sent to voicemail i've left messages and nonine responds .. i called and was told a message was sent to him and his name is brian rivera but no way of knowing if or when he would call me back . read more

All the move-in cost information was not provided to us prior to signing the lease agreement. The move-in process was confusing, and they have you running all over the place. Thank God my daughter has me to do the running around for her. She would have had to take time off from work just to do everything. This is our first month, and already, we are having problems with their payment system. The system keeps rejecting payment and charging an NSF fee of $40. So I call to make the payment over the phone and asked speak with a supervisor about the issues we werehaving, I'm told there isn't one, and the NSF fees will not be refunded per the contract. They are telling me it's a problem with my bank. I called my bank, and they checked everything and said nothing was sent to them from Progress Residential or anyone else. It's just a big mess! So far, the home is nice but, if I had to do it all over knowing what I know now, I would not go with this company. TOO STRESSFUL!! I'm very sad right now. read more

Terrible! And I never moved in. I have A credit, great job, no priors etc. I'm actually a homeowner in another state and needed a temporary space as I relocated due to work. Taya and Tiffany in the Alpharetta office are horrible. Especially Taya! I will say at least Tiffany returned my calls after a month. But I was approved back in February and to date I still haven't been given the keys. I'm being told that the gas is still off. Huh?! The initial move in ready date was 3/21. It's 4/7 and still nothing solid. So yeah-homeless!!! But run!!! You'll be homeless and left calling and emailing. Look at the reviews here and online with BBB and you'll see. It's a shame too as they seem to have a lot of quality homes but the customer service doesn't exist. I'm not sure why and/or how they employ staff. And yes I've called the 1833 number and I've waited 24 minutes on multiple occasions. I requested my deposit back and I'm now looking to rent elsewhere but Progress wasted my time and money. Thanks!!! read more

They are a scam rental property company. DO NOT RENT WITH THEM. They stole 2500 from us. We are a young group of girls that had to fight tooth and nail to get a security deposit back after 3 months, after receiving it they purposefully wrote it wrong. And Cynthia the woman who is behind the check writing has been horrific in helping me with no answers except for "Sorry we don't do that". No actual explanations just straight lies. read more

If I could leave zero stars that's exactly what would be given. Horrible company. No compassion or human consideration. I lived in one of their homes in Davenport and paid my rent always few days early. Before ending my lease I lost 2 immediate family from an accident and had to travel away . When I arrived back I was told that even though I suffered unforeseen circumstances my lease was ending and I would be leaving in a month. I never accepted a renewal and was only honoring the lease terms. I was told that because I did not physically email them , I would still be charged an extra month rentvdueb to not specifically telling them at least 2 months earlier. I come from up north where the end of your lease is your last day unless the the landlord signs a renewal. The staff was inconsiderate and cruel. They also send you a notice stating that when you left you must completely disinfect and show proof of either a paid company receipt or store receipts of actual products purchased to clean the home as well as wash down the outside of house and obtain landscaping of bushes and lawn. Basically doing all the work to have a ready house for the next renter. Your deposit is threatened if you do not oblige. Horrible company. And their comments on her responding to people's complaint are false. They do not personally reach out and make an actual effort to rectify their money hungry, money oriented company. I have several family members relocating to the south and will never encourage anyone to do business!with progress residential. I was warned by other who live in Davenport but went against my better judgment. Don't make the same Mistake. The positive reviews are fake and probably from people from the company . There is no way for such a drastic difference, especially since I never gave issues, always kept I tidy home and paid in advance . I own several rental properties in New England and would never conduct my business this was. read more

BEWARE!!! If you have any negative hits on your credit or anything of the sort when applying to this company! I was told of the application fee, $50 and holding fee of $300 dollars which I would get back in 30 days IF denied! I was fine with that. Why? Because when I asked the very lovely very kind representative what would be the reason for denial she advised me automatic denial would happen based on criminal background and evictions NONE of which I have and surprise surprise I received an email with 24hrs that I was DENIED!! Now I feel like I was scammed out $300 so they can hold to flip or what they do for 30 days this is when I'll get my money back! Be weary! read more

Gate is broken from a company progress residential hired and our air conditioner is not working. read more

Progress Residential - Gate is broken from a company progress residential hired - Real Estate Services Near Me - Altamonte Springs, Florida

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JUST. DON'T. O stars. Read and heed the advice of these reviewers. * 11 weeks to get blinds ("couldn't remember" if they had sent anyone to measure, repeatedly. *$300 monthly RENT INCREASE at the end of the first year!!! And yet, they were renting larger homes all around us for less $. * 5 "tries" (3 months) to repair a kitchen sink that was never functional over the holidays. Hauled water in buckets during that time. That was fun. * Left the garbage from the remodel in the garage (old appliances, bricks, ladders, etc) * Massive fees added due to "Computer-generated" statements. Monthly statements often change what the fees are applied to or for the following month. * Won't release your payment history to new/potential landlords due to "security risks?" They are the ONLY company to do this. * Six weeks prior to move out, I was "pre-billed" for future utilities? $400+!!! * Gave 60+ days move out notice and they still billed me for a full month, plus additional mo-to-mo rent and additional fees. Said they can't send a correct bill (again, because it's "computer-generated") so I should just "estimate" my move out mid-month. I demanded a truthful, accurate closing statement to prevent them from sticking me with random fees. Crickets. * I could go on and on about plumbing issues, random repair people showing up, etc. Save yourself the headaches and over charges. There are plenty of small property management companies that will take care of you. read more

On March 18, 2021 we completed our application for a house we loved from Progress Residential. Along with the application, a $100 Credit Report fee and a $250 holding fee for the property to have it removed from the website. The holding fee would be refunded if our application was denied (according to their email and website). March 19, received an email stating a paystub from one of our employers was need that was dated within the last 15 days. Progress needed it by 1pm, Saturday March 20. When we went to retrieve that info, the employer system was down for maintenance until Monday morning. This being late afternoon on Friday, we replied that it would be Monday before we could get that info. We asked to let us know if that was acceptable. NO RESPONSE. At 5pm on March 20, we received an email stating our application was denied due to documents incomplete. Although disappointed, we asked why no one responded to our request to have that info on Monday? The Lease Application Coordinator, Mary Ketzner, replied she could not answer that. On Sunday, March 21, we were able to get into our employer system and retrieved the paystub Progress was asking for. Even though denied, we replied to the email with that info. NO RESPONSE. We looked at our application on the website and it again stated DENIED. The property was showing available. In fact over the next several days it would show available, then pending, then available, etc. So they had moved on with the applicants after us with showing/renting the property. We therefore also moved on to look for another place to rent, knowing that we would lose the nonrefundable Credit Report $, but would be getting our $250 holding fee returned in 30 days. After replying with the paystub Progress needed, we received NO RESPONSE. We got NO RESPONSE ON MARCH 20. We got NO RESPONSE ON MARCH 21. We got NO RESPONSE ON MARCH 22. We got NO RESPONSE ON MARCH 23. By this time, we had found another place. Then on MARCH 24, at 3:45pm, we received an email from Lee Mcilroy That our application was being reviewed. I replied we had been denied back on March 20, why were we being reviewed? He replied that it was reapplied. Reapplying was something that we certainly didn't do. We saw no way to reapply with our application. We simply responded to the denied email with information that was being requested, but received NO REPLY. So we had to move on. Mr. Mcilroy did not reply. At 6:30pm, we then received an email stating our application had been approved. We received no other correspondence from Progress from that point on. At the 30 day mark and we had not received our $250 holding fee, I sent an email to Progress. The response I got was "this case has been closed. Thanks you for bringing it to our attention." I contacted the BBB, and after 4 months of back and forth correspondence, Rich M stated after our application was denied, it was "reapplied". (not by us, mind you. But by someone at progress and without our knowledge or consent, or even an acknowledgment.) Therefore, we forfeited our holding fee. It's a shame this company does this to people who give their money in good faith for a property that was really wanted. As a rule follower, we understood the application being denied on a technicality. But we also had faith that the company would follow their own rules and return our $250 holding fee and not try to pull a fast one stating we were "reapplied". Had we known we were "reapplied", we would have waited for the house the wanted. Come on Progress Residential. Be better. If you are looking to rent from this company, please check out the reviews on here and other sites. Read the hundreds of complaints and reviews on the BBB website. You can also check out "Victims of Progress Residential" on Facebook with hundreds of complaints and the thousands of dollars lost by renters. We were lucky with only $250. read more

the move in process took longer than expected but they made sure to keep me updated on the progress. I'm happy with them for

This place looks for anything and everything to charge you extra fees. For example the pipes outside burst, I had to shut off the main water to the house. So of course maintenance came out and I was charged. I also was charged saying my driveway need to pressure washed when my driveway was spotless. Also the pipes for the washer leak all over the garage. Took them 2 weeks to come out did a half ass job and left a big whole in the wall, said they will be back to fix the whole and never came back, and of course the charge me for that as well. Not to mention charging me for my grass when my grass is cut. If your looking to rent a house, look elsewhere. read more

We drive One hour with everything ready to see this house for rent just to realize that the code to open the door don't work, we spend some time making an application to verify my ID with a picture, pay 1 dollar to verify my Credit card and all my personal information and then receive a code to open the door, but that code never work, then I called the company and after multiples a-tent to open the door they told me that there is something wrong with the smart lock and they cannot open the door so somebody's going to call me back, 2 minutes later we receive a call from a company realtor saying that do to security reason we need to make a new appointment for another day to see the house with a realtor, now they have all my personal information Including my ID and my credit card number and we still have no house to rent. This company is a joke. read more

Progressive Residential is a horrible property management company. I would reccomend never renting one of their homes. Their maitenance department and vendors are less then impressive. We are month 8 of trying to get the irrigation system operating so the New sod they had to replace does not die. It took 4 months to get a new irrigation timer and then it took another 2 months for them to replace the sod and that was after they got fined by the HOA. The Sod was then laid over the sprinkler heads. It has now been atleast 2 months more and no one has been back. Sprinkler heads still covered. The Master bedroom floor also had to be replaced because of no gutters and the water was coming in through the walls. They came out and finally put gutters up but left the worse corner of the house without. Still have not been back out. They want you to submit a maitenance ticket for absolutley everything and that basically starts the clock over. Even if the issue pertains to a already in progress issue. If you plan on renewing your lease, expect to pay atleast $100 extra for your new lease amount. They will continue to raise your rent everytime you renew. They will call it inflation. We have owned 6 homes and are in transition. Never again! I am no stranger to this industry. I have been in real estate for 13 years and rarely right a bad review. Take my advice. read more

DO NOT RENT FROM THIS COMPANY. They steal your money. We gave notice by letter of the law and paid our lease through the last day of our written lease. They even re rented the house before our last day of the lease was up. They refuse to do anything. They do not return calls and make up any excuse to keep your money. They claim we terminated our lease early even though we paid the entire month. Shady company. read more

By far the most incompetent group of people. They don't fix anything at all, everything in the house was done extremely poorly the carpets has gaps with nails sticking up, the water heater leaks everywhere and when they send ppl to fix it, it leaks again if not more, on top that it created black mold within the home. This company was on the news for the worst company to rent from, that's a new all time low. The picture is from dry wall the they cut out when replacing the water heater that damaged the kitchen cabinets as well that has a 1inch gap from the tile when they tried to replace the cabinets read more

Progress Residential - Black mold - Real Estate Services Near Me - Altamonte Springs, Florida

Bad communication and the representatives all give you different answers. Wouldn't recommend. It wouldn't be so bad if the houses weren't overpriced on top of being old and outdated. Something was breaking/not working right every other week. Old A/C units that physically show they haven't been changed in 10+ years and keeping the house in the 80's (on top of a $300 electric bill) And adding ridiculous fees on top of rent. Drains were constantly clogged even after maintenance/draino/and drain guards that prevent hair going down. Mold in the house and when you report it they "can't" tell you if it's harmful to you or not. A crack/hole in the front door that let a snake into the house(with a pet) was "fixed" with 3 screws drilled into it? Honestly the list could go on. Maintenance does their best and is kind, but they can only work with what they're given from the company. I've been renting since I was 19 and no company has ever been so stressful to deal with than this one. read more

I'm not sure why the reviews are what they are, I have had excellent experiences with them so far in every call, concern, and in the process of renting. Progress has responded to two maintenance calls since I've been here, one resulting in a ton of lost food. They reimbursed me for the loss and fixed everything I requested immediately. Always easy and professional when handling any concerns or maintenance issues. I appreciate this company so much especially compared to the last rental we were in! read more

Absolutely the worst company. Do not rent from progress. The only time they will talk to you in any timely manner is when your signing leases. The second you are locked in the communication stops. That is until they want to fine you. We received HOA violation notices for the fence being dirty the previous tenants didn't clean it and neither did progress in between renters. We pay to clean the fence to bring it into HOA standards and yet progress still fines us 45$ just for receiving the violation. Have something broker good luck getting them to fix it. It will take weeks to get anything fixed and workers will just randomly show up unannounced and guess what if they can't get into the house because you didn't know they were coming you guessed it your fined. I can not stress enough how much you don't want to rent from this horrible company. read more

Worst company I have EVER leased from. They scam you for everything, including damages that were present prior to moving in. HORRIBLE SERVICE, they send you between a million different employees to resolve a single issue but all of them give you a different answer or don't respond. Make sure to read the lease in detail before signing with them! They are the shadiest rental company that will hide vague rules in the lease that they will use to overcharge you for in the end and steal your security deposit even if you leave the property in better condition than it was given in. I recommend anyone who is looking into renting from progress residential should look elsewhere because this has made my life a living hell the full year we have dealt with renting from them. I would give negative stars if I could. read more

Not too good experience. Very ignoring RSS and no communication at all. I have a ticket for more then a month and nobody contacted me. And when i called customer service i was told that i have wait. I will not recommend to rent from Progress residential at least at Tampa bay area. I am RSS at one of the apartment rental community . We are communicating with our residents 6 days a week and always there to help. Very upset with this renting experience through Progress Residential read more

Updated 5/17/19 I disputed their claim on the fees they charged me when I moved out. After a couple of back and forth emails with them they sent the remaining balance to me. Updated 5/1/19 I changed my rating due to the fact they kept a big portion of my deposit. They are stating they had to do interior cleaning, exterior cleaning, touch up paint and shrubbery trimming. I did all this when I moved out. The house looked great. I had a walk through before moving out and I did everything that was asked of me and they still kept most of my money.i I would not use this company again. read more

DO NOT APPLY HERE. I just applied for a new home through Progress yesterday. they make you verify your ID through a third party website and it would not verify me! I can only assume because I have brown hair and not blonde anymore like my license picture? Which is absolutely crazy. they ended up denying our application even though my other 2 applicants passed, and I passed all other verification purposes. I even offered to send whatever documentation they needed or to go in person. instead they say "there is nothing we can do. you can always reapply". The leasing specialist I talked to even told me they had denied 4 other applicants that DAY because of the same issue. THEY JUST WANT YOUR MONEY. I was super upset but now I see that God was looking out for us and letting us know not to rent with such a horrible business. read more

Went to apply to a property and the move in date was to soon. I called and was told you pick the move in once your application was approved. I applied on the 15th was approved for the home on the 19th. I then called to change my move in the May 5th. I was told they could not hold the property longer then 12 days after application was turned in and I would have to pay a additional $250.00 to keep the house off the market. I already paid this fee at the time of application. That payment goes back towards your first months rent. The second payment doesn't. Right into their pocket. I haven't even signed a lease and they are squeezing. I will probably just take the loss and move on to somebody more trustworthy and not so fine print shady. read more

On April I apply for a home with Progress Residential. Got approved and my requested date was May 1st. Then I applied for the HOA and they wont approve me because Progress Residential have PENDING BALANCES with them. The HOA said that my application was OK and as soon as Progress Residential PAYS THE PENDING BALANCES they will approve me. It has being 10 days and no one from Progress has solve that issue that has nothing to do with me (The future resident). I have only 3 days left on my actual home when I was supposed to be already moved in on my new place. No one willing to solve this matter. I've also paid EXPEDITE FEES. read more

There are many things that need to be fixed before we move. I spoke to the company and leasing office and told them about the damage to the house. Not cosmetics. They didn't fix anything. I moved here 6 days ago and called their maintenance and got an email from them that I will be responsible for all these repair costs. That was a horrible experience. read more

Progress Residential Real Estate is an absolute nightmare of a company to deal with. They are extremely greedy and dishonest. I dealt with Ryanne Sinner Leasing Consultant and Milanda Boge Move in Orientation Coordinator. These thieves at Progress Residential text messaged me on October 2, 2023 that I had one hour to respond prior to my application being canceled. Progress Residential cannot be trusted and there are many other reputable real estate agencies to rent from. Don't give these thieves a single dollar of your money read more

I rented a house from Progress Residential for 1 Year. Everything was smooth and it worked greatly. It was super easy at the beginning and at the end. I really had a great great customer experience with them. read more

I wish I could leave a video review. I hate this company. I wouldn't recommend this company to a rat. This company bullied me into taking the home. They wouldn't give me back my money. Told me that I either take the unit or be homeless. I injured my self putting up a fence that fell due to the Florida storms. I have seemed help out of fear this company will evict me and my child. I have a list. My mental healthy isn't good this company keeps my stress levels on high, I have seemed out therapy because of this company. But if you want your rent raised by hundreds of dollars every year, you have come to the right rental agency. They give it to you with no lubrication.​ read more

As others stated, I'd give zero or negative stars if possible. DO NOT RENT FROM THIS COMPANY. We moved into our home in Florida in April and the A/C was not working upon move-in. It is now September, five months later, we've had EIGHT maintenance visits, and we STILL HAVE NO A/C because they are such a cheap company and keep putting a band aid on a bullet hole. Our A/C unit, as they are aware, is 13 years old and the vendor has recommended for it to be entirely replaced as it is a discontinued model out of warranty which no longer works. Instead, Progress Residential refilled the Freon in the unit 7 times (bordering on illegal) then finally addressed the Freon leak by replacing the coil in our dinosaur of an air handler. Two days later, (today), our air stopped cooling again BECAUSE THE WHOLE UNIT NEEDS TO BE REPLACED. But they know this and don't want to pay for it. We never would have rented this house had we known from the beginning that the A/C doesn't work. We are in Florida for Christ's sake. We have spent over 40 days and nights in a house reaching upwards of 100 degrees Fahrenheit, which is unsafe and unlivable, and we have not received any sort of compensation or discounts off our rent. Instead, we just get stuck with climbing electric bills from a bad HVAC unit. We have spent countless hours on hold and speaking with customer service, but they just transfer us to someone else who can't help us so we have to tell them the whole story over again from the beginning each time, as if they don't even keep notes of previous conversations. I have sent dozens of emails to customer service, but they literally just never respond at all. Never in my life have I rented a home from such a horrid company. Can't wait to move out of this nightmare. Please find a different company to rent from! read more