To respond to the owners response on my post' Ignorance is not an excuse! Jus be mindful about your…read morepurchase. Don't wast your time or money on a lemon. Got to a dealer that will guarantee a working car. I will agree I didn't use my common sense and it cost me a ton of money but it probably saved someone else life. God makes no mistakes and I learned a lesson. RUN while you can and This is not a joke or a LIE! I'm angry and myself for being ignorant to the fact that there was a woman there the day I purchased the first car screaming and carrying on! That was the first sign. My tail went back the next day and bought another broken car that I cannot even get to pass the inspection! Please be aware this man and his business is a SCAM! I'll leave as many messages as it takes to save anyone!! Owner please reply so I can keep posting about your terrible business!!!

waste of time. Car is a lemon and wish I never went. Good luck and they won't take the car backread more

LOWBALLERS ..Take your business to Carmax where they pay more. I was curious to see the difference…read more This guy here knew nothing how to value my simple bmw. I didn't bother asking for more because I simply just didn't want to do business with them. Their offer was insulting. I think they get paid more commission for how low they can buy vs selling. It's easy to lowball desperate people. Me I am not desperate.. just getting values. Verdict Carmax offered 4K more (appraisal is 1 day apart). Picture is proof! ****Update I took my car to the main location at Stafford and they gave me 5k higher then this previous offer. In summary the appraiser at this location is a moron!

Worst Customer Service Ever Experienced…read more This is the fourth automobile I have purchased from the company formerly known as Texas Auto Direct (now known as Vroom). The automobile I purchased April 2, 2019 was a beautiful 2017 Fiat 124 Spider. The purchase price was great at $18,480. I had my financing in order, so this should have been a very easy transaction. My paperwork was completed on April 2, 2019, and I hoped to take delivery by April 8, 2019 because I would be out of town after that date. This became a problem because there is really no number to call to check on your delivery date. I wasn't please with the communication regarding delivery, so I called their customer service and arranged to pick the vehicle up in Stafford, Texas. This was a five hour drive for me, but I felt better knowing I would have the car prior to my vacation and wouldn't have to deal with the poor delivery service anymore. It took about ten irate phone calls with their delivery team before I finally got to speak with someone in Texas that could help ensure the car was ready. Before pick up, I was contacted by Lupe Espindola, who assured me that the Fiat would be ready on April 6th, and that I could pick it up at 9 a.m. and simply drop off my trade. So that is what I did. This part of the transaction went well. The car was ready on time, clean, and I left my Elantra in their parking lot, as instructed. After I got home, I realized I'd left my garage door opener in the old car, so I texted Lupe to see if he would mail it to me. He said he would. This was a lie. The next snafu was them mailing me the title and other paperwork that I needed for registration. In Louisiana, you have only so many days to register a newly purchased vehicle. The paperwork took so long that I was assessed a late fee by the state of Louisiana. When I DID get the paperwork, I realized that I had been charged a $499 delivery fee. After all of the hassle I went through to go pick the car up, I was astounded that they delivery fee was charged. I e-mailed and called several times about this issue and was assured a check would be sent. This was misleading. The check was sent a week later; however, it went to my lender, USAA. Not to me as was suggested. Three months later... after a phone call from my old lender, Capital One, I found out that Vroom NEVER PAID OFF MY TRADE IN. Capital One said I had two days to arrange for payment or they could report me to the credit agencies. I called the service line that I had become so familiar with over the past three months to tell them about the situation. I demanded that they pay off my old loan immediately or redeliver my Hyundai Elantra back to me. After all, I was still technically paying for it. After about 10-20 phone calls with their "service" department, I was informed that they could not wire the money that easily. Instead, they would have to send me a new set of paperwork via FedEx. I was assured they would call me, though, and arrange for delivery of the paperwork. Instead of calling me back like they promised, they proceeded to send the paperwork to my home address. I happened to be in California at the time, so I was pretty enraged with that. I called them back several more times to ensure that the papers were sent to the place where I was staying in California. They did assure me that they would go ahead and pay the balance of my trade before they received the returned paperwork. This was a lie. Before I received the final paperwork to have my trade in payed off, I got a call from their DELIVERY DEPARTMENT. Amazingly, the sequence of events had set off some kind of automatic pick-up request for my old trade-in. A guy from Texas calls and asks me what day he can pick up my Hyundai Elantra! The Elantra had been dropped off in Texas THREE MONTHS EARLIER. This company is the worst. Their various departments don't communicate with each other, they don't communicate with customers, and they aren't honest when they make promises. I called them several times after the whole ordeal to ask for some type of compensation for this disaster of a transaction, and they did nothing. Had they reached out to me and made some type of offer for all of the time and frustration they caused, I wouldn't leave such a negative review. The truth is, you need to read this review and avoid the company at all costs. You might save $1000 on the price of a used car, but think about what your time and well-being is worth. You don't want to risk it. I can only imagine how much worse it could have been if the car I received had problems. DON'T EVER BUY FROM VROOM. If you have any questions about this review, e-mail me at hazmatofficer@gmail.com. I have all of the names, e-mails, texts, and call logs from this transaction, and I'm happy to share. In total over 40 e-mails had to be sent, over 40 calls were made, and there is also a log of text messages.

If you make an appointment for an oil change and expect it to be ready in an hour or two, expect to…read morebe disappointed. They asked me to leave my car ALL DAY with an appointment for an oil change. Not possible with picking up kids from school. Super sad Motorwerks Auto Group moved from SW Houston to Humble. The search continues for a service-oriented European car mechanic in Memorial.

We purchased a used car from them a few years ago for my daughter. They were great and no problem…read more However, when I had a nail in my tire, a Porsche I purchased from Porsche....I took it to Brazelton to remove nail. Unbeknownst to me, after repairing my tire, they took it upon themselves to swap out my license plate boarders. Mine had the appropriate originals from the Porsche dealership. They took mine and replaced with Brazelton plate covers. I consider that theft and shady. Is it the worst crime, no? However, it speaks volumes regarding ethics.

I wish I could have put 0 stars, horrible customer service, sold me a truck and I drove it 2 days…read moreand it broke down and I haven't had it since cause it been in the shop which I had to pay to get it to the shop myself after paying a large down payment. Very very rude people there and horrible communication. I haven't had truck a month and haven't drove it over 2 days not even a full we

Great salesman and great deal work hard to get customers best deal possible thank youread more

Wonderful dealer, their staff is always friendly and easy to work with! They have a large selection…read moreof vehicles available.

URGENT - BUYER BEWARE!! Purchased a vehicle in March 2026 and had problems with the vehicle within…read more30 days of purchase. Great customer service, but this was not a reliable vehicle as promised, and it will cost more money to repair. You are at a loss due to their lack of integrity, which masks issues until after you purchase and drive the vehicle under their "as is" clause. Don't waste your hard-earned cash unless you have the vehicle personally inspected. DO NOT buy from this dealer!!

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

Do NOT give them any of your information online or anything. They are fraudulent and bait and…read moreswitch. They can't tell you price or history of the vehicles. I inquired and applied for a 2015 Traverse and went back and forth over email and text with Daysi for 2 days giving more and more personal information and she finally said she could do a deal on a different vehicle. I called and all these ladies were laughing and she said she still could not give me any information. When I said I gave her my information and I wanted it destroyed she laughed and hung up. I will be reporting them. Don't waste your time or your sensitive information!

Avoid this place and save your money. They do not disclose the history and the real condition of…read morethe car. They sell you the car 3, 4 times higher than the true price. Shady people

Shadi was helpfull and professional. He and a lady whose name I didn't get ensured a smooth process…read morefor me to get in and out without delay. I'm content with the vehicle I chose. I know if I had any questions or issues, I could reach out to staff at this carmax location.

Review email sent on 05/202/26. This wouldn't be an issue had it not been a reminder of the…read moreprevious Honda Accord I purchased from the same location in 2018. Good morning, I purchased a grey Honda HR-V on 05/01/26. This SUV was returned on 05/19/26 due to concerns you each received in an email dated 05/02/26 (11:32 am). I would like it noted and I did call on 05/19/26 to speak with a Sales Manager regarding the excellent service I received from Robert and Wausaun, this portion of my experience was seamless. After receiving my new white Honda HR-V on 05/19/26 during my drive home the TPMS light came on. I called the Customer Service number and was notified that due to it being after 6 pm service was closed. I arrived at 7:28 am on 05/20/26 and was assisted by Ishmael. I explained to him the aforementioned and was met with the following: 1. He stated that my issue could not be resolved because I did not have an appointment. - I stated that I just wanted the air pressure checked because after I left on 05/19/26 Discount Tire Co was closed and on 05/20/26 they had yet to open as I stated previously I arrived at 7:28. 2. Ishmael also stated that I could leave the car and when Service had an opportunity the car could be checked. - I pointed out that I had to go to work, which he then stated I could receive a courtesy ride share. My position is itinerant meaning I am not stationary and need my car for work. Upon further prodding Ishmael took the SUV to check the PSI. Why this many conversational turns took place with no one in service that needed to be assisted is beyond my understanding. When Ishmael returned he stated that the PSI was low on the front two tires and overinflated on the back two tires. I asked "what was the PSI supposed to be" he proceeds to "mansplain" what PSI is WHEN THAT WAS NOT THE QUESTION ASKED. In lieu of listening to listen he listened to respond. He also stated that the TPMS light would go off after driving, which I understand because this is my 3rd Honda purchase from your location and second issue across 2 different cars with Service. I drove out of my way to ensure the light would turn off, it did not. I watched a YouTube video and recalibrated it myself. I am not employed by Carmax nor do I appreciate having to do someone's job had customer service been his priority this morning, it took a matter of 3 minutes. Again, no one was waiting in the service bay other than myself. Considering that Carmax is facing a challenging time and consumers such as myself still choose to do business with you because of Salesmen such as Robert, Wasuan and notable mention "Peter" who I purchased my first Honda from while in college is beyond me. I would like to know how the Service Department is going to rectify this situation? Thanks in advance,

Just bought my new-to-me Pacifica from Zaki. Such a great experience from start to finish. Zaki was…read morethorough, answered all my questions, addressed the issues as requested, kept the process moving without making me feel any pressure. He made a few suggestions that put more money in my pocket on the sale of my existing car. He also showed me his research, looked at alternative cars I could consider, and explained his pricing approach. Not at all a typical used car buying experience. King Brothers is small enough for the personalized experience, but large enough to know what they are doing. Excellent experience!! And I love my new(er) minivan every time I drive it! Note: I bought from the Barkers Point location

Car buying can be a nightmare. Zaki is uniquely gifted at putting those fears to rest. From the…read morequality of car and information regarding it to pricing that will have you leaving the dealership patting yourself on the back for getting such great value, King Brothers covers all the basics. We were concerned going to a smaller dealership that we would have issues finding financing that didn't cripple us. Not a concern here. If this wasn't enough, Zaki has proven that he has the goods to build a premier dealership as the personal care that he places on cars and customers is apparent from the time you meet. You will likely be taken aback by the way that Zaki balances being personal and professional, knowledgeable and compassionate. Unfortunately we had a situation arise causing us to not be able to purchase from Zaki (completely our fault) and he was more than gracious and understanding. While we didn't get to purchase from Zaki( this time), we will be referring all of our friends and family to King Brothers. I only write reviews that I am utterly compelled to, and after spending weeks going through the car shopping fiasco, meeting many wonderful and terrible people, Zaki was the star that outshined them all. I wish Zaki and King Brothers nothing but success as this is just the type of experience we need in the world. Whether you purchase from King Brother's or not, you can rest assured that this 5 star rating (at this time) is not a fluke.

I spoke to a man named Alan about a truck and that was the biggest mistake I made. Alan told me the…read moretruck was in great condition as did the add and then I got there and looked at it. Everything seemed fine and he promised me it was in great working order but that wasn't true. After I drove it off the.lot the check engine light came on and many other problems occurred I took it to a mechanic and there are a bunch of problems with this vehicle. I called Alan to ask him to fix these problem which he said were.not there when I purchased the vehicle and he refused and began swearing and yelling before he hung up in my face. Beware if you do business with this man ask for a warranty on your vehicle or do a one week test drive and have a mechanic look at it. I was cheated and I do not want any one else to experience this especially after losing a vehicle during a flood like I did.