Excellent experience. No complaints. Arrived promptly. Plumber was professional and competent.read more

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

The is full A to Z review on the process of using Bacon Plumbing Heating Air Electrical. From the…read morestart I received a text with ETA and a link that allowed me to track the person on the way to my house, in addition I was sent a picture of who to expect. I have a only a few companies do the picture will admit it helps to feel comfortable and the tracking is just nice to know a more exact ETA. The first interaction was with Brad who examined my house and old units, my units were 18 years old and one had completely died so was looking for replacement. He asked about any issues I was having and what was important to me. Explained the tonnage calculation. He quickly worked up estimates with three options; good, better, best. After researching both the brands, units I went with the middle option which was not that much more than the lower option and I got increased SEER efficiency and full 10 years of parts and labor, which was explained all I do is call them if something happens in the next 10 years and it is covered. I also researched the BBB for any complaints on Bacon and while there were some, each one was resolved and explained by the company. This was not the case for every company I looked at. Once I made the decision the install was able to be scheduled for the next day, this was great considering had been without one unit for almost a month at this point. The day of the install started off with great communication, who was coming, what time and even when the electrician had a flat on the way, it was communicated and an alternate tech was routed. Before they started the lead tech, Andrew, asked me questions and explained the process and kept me updated along the way. Two crews of HVAC techs went to work and by 9:00 had the old equipment out and were already starting on the install. He asked if I had questions and the only one I had was do they clean out the system after they braze the copper pipe and do they fully vacuum the lines before freon is added. Everything I had read was the install process was more important the brand purchased. He informed me they do all that and more and they take videos, pictures and inspect the entire line for leaks before they leave. Before they started, drop clothes and plastic was put down to protect the carpet. Despite the heat, they worked tirelessly and observed how careful they were bringing out the old equipment from the attic as to not damage walls or doors. About a week later an inspection follow-up was scheduled. Chad showed up and the week living with the system gave me a chance to learn of any hot or cold spots, where airflow was low or high and try to learn the new Google NEST thermostats. He adjusted the flow to a few areas and corrected all the spots and set up the thermostats to do what I wanted them to do, funny before the install did not think I would want Wi-Fi enabled thermostats but now that I have them I am glad they included them. Given the quality of the install, the price, and the warranty on equipment and labor plus a year of the their service that includes checking the units twice a year, plumbing and electrical inspections I am very happy I went with Bacon. Understand the real test will be over the next 10 years so will keep this updated.

Received report of damaged plumbing that did not exist. Along with a quote for $80000 to repair…read more This seems to be a common tactic in DFW area. Please be careful.

If you have ANY plumbing needs - large or small - Shooter's Plumbing is the first call you want to…read moremake. Everything about this business screams excellence. The owner of this business, Cannon Miller, has such integrity. His attention to detail and doing things right the first time really impressed us. And if your workmanship can impress my old school husband, you must be top notch! We've dealt will so many plumbing companies in the past - many of them big names - and NONE of them gave us the quality of work and personal customer care that Shooter's provided to us. Customer loyalty is important to them, so they start by being honest and loyal to you. What a refreshing and rare experience! We won't be calling anyone else from this day forward. Thank you Cannon and Shooter's Plumbing! 5 Stars All Around!

Recommended a complete septic line replacement at 4000.00. Spent 2000 to have the line dug up…read more Not needed at all - tank was simply full and needed pumping. Cost me 2000.00 and tore up my yard for nothing.

Stay away at all cost! This place is a rip off. I called and…read moreasked if they did repair on a steam device in my shower got to run around. They couldn't tell me whether they did do that work or not they sent a guy out supposedly at no charge. Then it cost over $400 for them to diagnose. Then they quoted me $6,300 to replace the unit I found the exact same unit online, including Walmart for around $1700 the complete kit everything you need I ask how many hours would the install take? They said about three hours, I said Well why don't I just buy it and you guys install it and he quoted me that for three hours of labor it would be $4000.! That's over $1300 per hour. I doubt brain surgeons make that much per hour! Beware, they prey on the uninformed. As for my family, we are done with these guys! In the past, we use them and they were fine, but somehow greed has taken over! PS Andrew is ok, he is just taking orders.....

A young man came out, walked through every test and showed me that it was the water heater. He…read morereplaced a part on it. FINALLY after 5 other plumbing visits, Sunrise fixed the problem! M Pittman

They gave me a ballpark quote over the phone and it was actually cheaper once the job was done. So…read moremuch better than the other way around!

I called early in the morning and they were out a couple of hours later. They fixed the toilet in…read morea short time and charged a reasonable price. They were very nice and very professional. Now I know who to call for all plumbing problems

Carlos was great. He was professional, quick, and explained all that he completed today (June…read more4th). He also was very knowledgeable about our plumbing system, fixtures, and various ways to conserve water and notice leaks. I would definitely recommend him on any plumbing project.

Excellent service ! We really appreciate their thoroughness and them keeping everything in tip top…read moreshape

Francisco was excellent to work with. This is the second time I've used Intown and both times were…read moreexcellent . Always up front about pricing etc. Punctual and easy to work with.

Two different guys had differing opinions on where the leak was. They still wanted to charge me…read moreanother $3,000 to excavate. Turns out, another company I called said it was the water heater and repaired it. I paid Intown $250.00 and 350.00 for literally false conclusions. THEY NEED TO PAY ME BACK! M Pittman