Great customer service and very thorough on their evaluation of the issue. Upfront and honest about…read moretheir policies and procedures. Quick turnaround.

I authorized what was presented to me as a "labor" charge for my vehicle, with the understanding…read morethat the issue would be addressed. After paying, no repairs were completed and the vehicle was returned in the same condition. The charge turned out to be for diagnostics only, but it was not clearly distinguished as such. Accurate labeling and clear communication are critical when customers are making decisions about vehicle repairs. I recommend confirming in writing exactly what services are included before approving any work.

Fantastic service. Very friendly. Kept me updated of the repair progress. I travel from Florida to…read moreColumbus GA for work every week. I took my company truck in for a problem with my A/C system. I dropped it off at 9:30am and got a call later that day letting me know it was fixed. I was very pleased with the quick repair!!

Went to this location and was told that I had to leave my car or they wouldn't work on it. No other…read morecars were there. They had a small waiting area but I was told I had to wait next door at McDonald's or wait outside. THAT was sorry service took my car elsewhere.

30 June 2026, After an inspection by a certified ASE MIDAS mechanic, my rack and pinion assembly…read morewas installed incorrectly and will cost me over 5 thousand dollars to repair for what JP AUTOMOTIVE installed incorrectly. 1 June 2026, Thanks. They had my 2009 Honda Ridgeline for over seven days to correct the installation of the Rack and Pinion Steering unit they installed on the 15th of May 2026. Thanks for picking up my Honda Ridgeline 7 days after the 24th of May for a follow-up on the 1st of June 2026. I'm still experiencing steering issues with the installation and underbody noises. I won't be returning for any future mechanical services due to the inconvenience of this issue. Yes, in the past, they did do a superb job, but it's time to move on after this SNAFU. One Star is in order! Thanks, I won't refer anyone to this Columbus, Georgia location ever after paying over 5 thousand dollars for future corrective repairs! Show less

Called in last minute on NYE, needing help with removing a socket that another shop got stuck on…read morethe lugs nuts of one of my wheels. Spoke to the brilliant Ms Tiffany who was very kind and willing to assist. I pulled up and Cody and Gabe, got the socket and lug nuts extracted with in 30 minutes with no BS, felt like a couple big bros helping me out. Decided to buy some new tires from them, Tiffany gave me an immediate quote, called in for the tires and they got me in and out. Shout to the gentleman with the glasses and anyone else on team that was part of the job. From what I experienced, the JP Auto Team really gives a damn about their customers and just cares about people general. Knowledgeable mechanics, Fair price and amazing hard working crew with the hospitality that really makes me love living in the South. If have car problems that can't solve this is where I will bring my business while I'm stationed here in GA.

Needed a rear main seal and starter replaced. He answered the phone and told me that this was…read moresomething he could not do. i am thankful that he did not waste my time and was honest about what he could and could not do.

Don't use this company. They will take your money and not repair your vehicle. They will ignore…read morecalls and texts. They don't have a physical address. Scammers. They were supposed to replace a part on my friends car. Showed up got the money for the part and disappeared.

Great work and service! I brought my C6 Corvette in to get new rims installed but forgot to have my…read morenew lug nuts put on. I came back the next day, and the manager sent someone out right away to help install them. Great customer service and a really helpful team! Only thing I would complain about is the pricing and no military discount on specific services.

Fred's Tire Discounters…read more If you are a woman beware. I would strongly advise not doing business with Tire Discounters (formally known as Fred's tires). This used to be the only place I would use but always would have my Dad take my vehicle. I called to make an appointment to see why my air conditioner was not working. I called a few days prior and was quoted $280. On the day of my appointment the 4th of April, I had made to have my air conditioner checked due to it not cooling. I arrived on the 4th and the man explained that they would only charge me for the Freon that needed to be added. After they took my truck back. They advised me that my hoses and everything was good and the Freon was good but my compressor had went out. I asked them how much that would be. They told me they would not be able to fix it that day even though the appointment was at 9 AM that morning. They quoted $1300 for the compressor and having to charge the system again. So once I went inside the office, I found how they had charged me for draining my lines and charging a system of $400 prior to checking my compressor. After talking they agreed that was not right and they were going to refund my money. After giving the run around for 3 days and the refund was not returned to my card, I sent my Dad up there to handle it. They told him it would be returned by April 11th and if not to come back up there. On April 13th he went back up there and was told by Kim to give it until April 25th, they were either going to refund back to the card or send a check in the mail by April 25th. When I didn't receive either one my Dad went back up there on April 27th and was told by Kim that they were not going to refund the money. It took them 3 weeks to give me the run around and then refuse to refund my money. I advise you to find somewhere else to do business. Here is a voicemail from Kim saying that I was going to get a refund.

HAPPY ENDING: I came to Columbus from North Carolina to visit my wife's family this April. Mere…read morehours into town, my Hyundai Sonata cut out while driving. Fortunately I was in a parking lot, not on the road, and was able to coast to a stop without a crash! My in-laws recommended Todd's based on their years getting their cars worked on by Todd's Auto Clinic. I was able to get the car towed to Todd's and they had my car back to me in two days (it was the fuel pump). 3 days later there was a glitch (this is the less happy part) and the car started hesitating and not responding to the gas pedal like it should. Back to Todd's, where they installed a new fuel pump gasket (the initial 'new' gasket had failed) then drove the vehicle to us - no charge. They made the work good. Thus the happy ending.

Horrible service. He had my car 11 months because instead of replacing my head gasket that needed…read morereplacing, he wanted to replace the whole engine. He ordered 2 that turned out to from what he said was worse condition then mine. Then we agreed to rebuild it. It is a 95 vehicle but one i wanted to fix. 11 months without a vehicle I get mine back. Had to take it back a few days later because it was shaking, and they did not recharge my AC because they didn't think it worked. They fixed the problem for a day or two then I ended up stranded again. Took it back they fixed it. After $8100 dollars for all repairs, i got my car back in June 2024. It's now December 2024 my car has had the rear main seal leaking, I've had to tighten almost every nut and bolt I could find. And now my head gasket has blown again. Todd asked in other review why I did not bring my car back to him. We'll he apparently is a very busy shop, because 11 month to swap out and engine. I can not go that long without my vehicle again. Receipt pictures on other sites review to prove length of time they had it. Please do not take your vehicle to this shop. When he doesn't like your questions he gets rude and does not communicate with you while he has your vehicle. And the repairs never last. I'm not even sure if he rebuilt my engine or just took it out cleaned it up, and replaced the head gasket. He definitely takes advantage of customers.

I have not only done business with pro motors for over 8 years, I have also referred everyone I…read moreknow there. I am not sure what changed but I recommend taking your business somewhere else. I had a simple request of asking what an estimate (ball park) would be to replace a rear main seal. The owner's daughter quickly informed me that we don't give estimates without a diagnostic (explanation was very rude). I tried to explain that understanding that there could be something else wrong with the jeep. I attempted to reiterate that I concur, but would still like an estimate of what it would cost to replace a rear main seal. I told her that I am fine with paying the diagnostic fee, if the price to fix the rear main seal was not extravagant. I would like to have a ball park idea of what I am getting into! I told her I understand that if they do the diagnostic and it is something else than the price would be completely different. I have worked on cars for 30 years to include rebuilding engines and that I have a little knowledge. I have clearly seen that the rear main seal is leaking. At this point she became even more hostile but agreed to let me speak with her dad. The owner understood the issue and my stance, but chose to defend his daughter. I believe the associated overhead of getting a new building has caused them to change their business dynamics and possibly attempt to gouge people similar to shady mechanics. The customer service was the worst I have ever seen. Maybe the owner will realize that his daughter is not the best person to put in front of customers. I don't think it is unreasonable to ask if this is the case (rear main seal) what could potentially be the price. Give me an estimate, I determine if it is within my budget, if so I pay for a diagnostic to CONFIRM my suspicions then I pay to fix the issue. It seems to me that they are making a killing with diagnostic tests $150 and don't want to jeopardize it. Avoid at all cost!

Great service everytime we go here. The owners are honest and upfront about repairs and costs and…read moredo all they can to help someone out. This is the only shop we take all of our personal and business vehicles to.

We love this place. Honest & quality work, and fair $ value. Call ahead for appointment. May have…read moreto leave auto overnight. This place stays busy. There's a reason for that. Full service. Call ahead.

Visiting Ft Benning and had a bad bearing. We were referred to Waverly Hall Auto & Tire by a friend…read moreof the family who lives in Waverly Hall, and they did not disappoint. They fit us in on short notice and we are headed home in fixed van, and at a reasonable price. Highly reccommend.