I received excellent care from the team. Mary, especially took great care of me during a flare of…read moremy RA.

Lifesaving care. Medical issues related to work stress. Received help that I needed. Terrific…read morestaff, especially PA Burke.

I've visited the ER on two occasions, and I also see my doctor at Mt. Auburn Hospital. The quality…read moreis disappointing. You really have to look out for yourself, the lack of care that goes on in this hospital is astounding.

My 67 year old cousin was brought in with what turned out to be stage 4 cancer of the colon and…read moreliver, and then his kidneys shut down. He was a difficult patient and was so scared and in pain. I am the only relative he was still in touch with. And I visited him almost every day for the week he was there until he passed yesterday. Everyone at the hospital, from the ER staff to all the staff on Needham 3, were wonderful. The doctors were so gentle with him and spent so much time explaining and listening to him. Special commendation to nurse Bridget on Needham 3. She went above and beyond to keep my cousin comfortable and to ease his anxiety. She advocated for his needs on several occasions with the outside Hospice team who didn't understand his limitations and anxieties. And she was there for me as I grieved and worried about logistics. She is a true gem!!!! Another honorable mention to Linda on Needham 3, who also looked after me when things got overwhelming. I highly recommend Mr. Auburn hospital for service, medical expertise, and for providing a lovely non-intimidating environment.

I've been to this location in the past and they have offered competent and compassionate care…read more Today, however, I was in need of care for an eye infection on a Sunday during a holiday weekend. I arrived at 9:00 am, happy to see the clear signage on the doors that it's open 7 Days a week 8am - 8pm, as I yanked on the door handle. It didn't budge. So I called the clinic's number where a chipper message announced that they open at 9:00 am on the weekends. I thought maybe they were a bit late in opening so I decided to try and reserve my place on-line. That didn't work either, that service was not available at this location. Finally, I looked at the website carefully and saw that this location was closed on Sundays and Mondays until the end of the month. Ug! Yes, I should have read the website more carefully. But when you're sick and grumpy it's hard to read confusing websites. The phone message could have warned me, the website could have been clearer. Why couldn't someone put a couple of signs on the windows?

How the heck are people supposed to get tested and help reduce the spread of Covid when this place…read morecan't get their sh$t together? I called and spoke with someone who told me that I couldn't make an appointment but could come as a walk in... I asked if there was a long wait and she replied that "there are only 2-3 people in front of you." So I came in as a walk-in just as the two young kids did in front of me... They walked up to the counter, filled out the registration paperwork and were called in while I was still waiting to be called. I expected it to be fast as there was no one waiting outside and those two young guys were the only 2 ahead of me at that point. When I got to the counter, instead of filling out the paperwork as the kids before me had just done, I was told to scan the code and go back to my car to complete the registration. I did so, and then waited... and waited... and waited... well over an hour at this point. When I called and spoke with someone inside they told me that they had stopped taking walk ins for Covid tests and weren't sure when they would begin doing the tests again... I was told to just keep waiting but that there is a possibility that I would get carrried over to tomorrow... Wait, what?? I had been waiting for over an hour already, and they think it's normal or ok to tell someone that they need to wait 4 hours to be told to come back tomorrow? This is efficient testing? This is BS, is what it is... When I called and spoke to someone in the call center and tried to get some idea of the wait time, I was told that there were now 25 people ahead of me.... Ummm..... what?? I explained that I was just inside to see if there were others waiting and was told that there wouldn't be anyone in the lobby waiting... That's funny as the two young guys were inside waiting, the walk-in lady in her gray scrubs was waiting, along with an elderly couple who had just walked in. But I guess my eyes might be lying to me due to Covid, but as I wasn't able to get tested after waiting and waiting, I'll never get to know... Being a caregiver to someone with ALS, this test is extremely important for me to take yet they make it impossible to live your life, work, see your family and try and get a Covid test to keep those around you safe. If this is how Boston is going to manage testing I can understand why there is such a huge spike in cases here... people just can't be bothered to go through what I did and not get a test... What a waste of time. Update - it's now been over 2 hours and I have yet to receive a call regarding an update or if I'll be able to get my test. I came home about 45 min ago and have been waiting for the call so I could head back... But now since it's dinner time and I didn't get to see my family because I work during the day, I can't see how this joke of an establishment is going to get me in for the test I registered for today. If anything, I would calm this place nothing but a Super Spreader business since they have you come in, scan the symbol so you can register and then make you wait for literally hours... How many people like me had to finally leave? How many of those people are walking around with Covid and don't know it? How many of those people have left their Covid germs there for others to just come and get without getting tested? The BBB and the Cambridge Health Department should seriously look into this mistake of a health center.

I am responding to a prompt to update my review of McLean hospital:…read moreMy brother was hospitalized for several weeks. McLean did more harm than good. My brother killed himself two years ago. I lose track of time but I think it was about 18 months after his discharge. I spent a week at a hotel nearby Mclean and visited him every day. It was so painful to see how much harm and how little help he received. His "care" team would not communicate with me. His discharge plan included referrals to doctors who were not able to see him. We had to find follow up providers ourselves. After his discharge, he was struggling than before. Two years ago he hung himself in a hotel room. The loss of a family member, the loss of a sibling, is always difficult. It is sometimes soul-crushing.

Went to McLean for ECT from in 2023-2025 to help with anxiety and depression. I completely regret…read moreit. I was desperate and thought it would help. I was left with severe memory issues and no change in anxiety/depression. As for the staff, I have heard the nurses making fun of me to other patients while I was in the room. A couple months after I completely stopped ECT, I started having seizures for the very first time in my life. They are under control now but neurologists cannot determine the cause of them. If you care about your overall mental health and wellbeing, do not go to this hospital.

Updating my review after I had to take my pup here again. Unfortunately the night was a bit of a…read moreblur, so I don't remember the names of any of the doctors or vet techs that worked on my pup, but they were all amazing (especially the vet tech who was my dog's primary caregiver, who was constantly checking in on me in a very traumatic situation. Although I told her I was fine, she made sure I had a comfortable place to sit and be with my dog, and got me blankets and a pillow that she told me to keep with me). The doctors were always extremely honest and transparent about outcome possibilities. They diagnosed my dog very quickly, and never outwardly broke a sweat or seemed nervous while stabilizing him. I was most impressed by the "transport service" that they provided to the ICU at the nearby major animal hospital which had more diagnostic equipment and had specialized surgeons should he end up needing that care - they arranged everything, were in communication with that hospital to make sure the medical handoff went smoothly, and then transported my dog in a van with vet techs to ensure he would remain stable. The vet techs who helped with transport insisted I keep the pillow and blankets which came in handy as I spent the night in the ICU, and were all incredibly sympathetic. Unfortunately my pup didn't make it but it was through absolutely no fault of VEG, and it is to their credit that he held on long enough to get to the ICU where we were able to discover exactly what was wrong with him and then help him pass a little more easily than he would have otherwise. My heartfelt thanks to whoever worked on Julius at the time (June 5), and especially his main vet tech. I wish I could remember her name, but she was such a comforting presence to have by my side on a night where I was given some awful news about my furry family member.

Would give 0 if possible. Went here to get help for my cats ringworm for my brand new cat whose…read morereal vet can't see us until December. The doctor who saw us was going to prescribe and oral but they didn't have it in stock so sent us home with topical and reassured me that it should be enough despite the fact she was going to prescribe the oral if they had had it. DID NOT MENTION they could call in a prescription since they didn't have it in stock there at all. The topical was not enough. I called back to get the oral they were originally going to give and they toldme they could not prescribe it unless I came in for another (of the same visit) just bc the doctor that saw her wasn't there. I asked when she'd be back so I could work with her given that she was going to prescribe the oral anyways. They told me they didn't know and after pressing them told me she wouldn't be in for a month! A clear lie. They refused to prescribe the oral for my sick and getting sicker by the day cat unless I saw them for the same exact exam she had already given even tho THEY at the same location had already seen her and the ONLY limiting factor was they didn't have it in stock. They did NOT tell me that they could call it into another pharmacy as my initial option. Compleltly unhelpful and trying to scam money for more visits that they could have treated upfront. They do not care about the animals here they want you to be forced into coming back for more money.

Really hit it miss with the providers. One good one. One so bad I came to leave a 1 star review…read more Honestly you'd just be better off with urgent care and Amazon Telehealth but this service does not replace a primary care doctor with emphasis on the word care.

Extremely frustrating and inconsistent care. In October, I…read morehad a UTI and was prescribed antibiotics immediately based on symptoms. Seven months later, I had the same symptoms and was told I now needed lab testing before treatment would even be considered. The "standard of care" seems to change depending on the day, which makes it very hard to trust the guidance you're getting. The overall experience feels slow, rigid, and impractical. Messaging takes 30-45 minutes per response, and conversations often get cut off at the end of the day, forcing simple issues to drag into the next day. What's most frustrating is being told to go to urgent care for issues that should reasonably be handled by a primary care provider. That defeats the entire purpose of having a PCP and often results in additional out-of-pocket costs. Even routine care felt limited. During a scheduled physical, I was told I couldn't discuss basic health concerns and had to book (and pay for) a separate visit as a physical was just to "cover the basics". Huh???? Not to mention the NP was cold and short throughout the entire interaction. Overall, this does not feel like accessible or effective primary care. It feels like a fragmented system that adds extra steps, delays, and costs for very basic issues. 0/10 would not recommend.

I have been a patient at FPG-Arlington for decades and I can't praise them highly enough. The key…read morepoint is that the doctors spend time to get to know you and your health issues -- I never feel rushed or ignored. The staff is attentive, professional and responsive. It's a great practice! I changed my insurance just so I could keep being seen here.

We've been going here as a family for 41 years and we've never been disappointed. When Dr. Sagov…read moreretired, I was assigned to Dr. Chandler. He has been professional, attentive, and knowledgeable. Thank you for wonderful care!

We made an online appointment and were in and out in less than an hour. All the staff we met were…read moreefficient, friendly, and very helpful. Would return if a future need arises.

My wife has been treated very professionally whenever she goes there. The PA even called her at 8pm…read moreto suggest she come in early the next morning. She feels like she is going to her regular doctor. I just want to make sure they get credit for great care in my wife's case.

Wow. David picked up my elderly mother and another super senior (over 100!) from a family party…read moreand got them both home quickly, safely, comfortably, and warmly, on a cold December night. So easy, and so very much appreciate the great service!

Solid Car Service. Drivers were on time and were easy to get ahold of via phone. Scheduling was…read morevery chill and there was a variety of payment options. Only thing to keep in mind is that the drivers and cars are not luxurious!