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    McLean Hospital

    2.0 (86 reviews)
    Open Open 24 hours
    Updated 2 months ago

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    PLEASE READ IF YOU CARE ABOUT YOUR LOVED ONES!!!!!!!!!! I spent 10 days in this facility where I not only experienced abuse, watched the staff actively laughing at the patients there, but also was misdiagnosed after 5 minutes of speaking to a real doctor ON A COMPUTER SCREEN and then placed on a medication that made me want to end my life. I am writing this review for the poor people who think this facility will do anything but harm. I don't think yelp will allow me to give 0 stars

    Ben S.

    Quality care Beautiful campus Dated facilities My mother needed care and was admitted to the Belmont location of McLean in the spring. Leaving aside her specific plan of care, McLean offered a facility and patient population that allowed her to be with people of very similar needs profiles, with friendly day to day staff and physicians/social workers who cared. Admittedly, those same physicians/social workers occasionally seemed flighty (pro tip: always lend as much help to your loved ones as you can in agency and advocacy for their health), but the care plan was steady, warm, multi-disciplinary, and most importantly, effective. The Belmont campus is older, stately, and beautiful - but the downside of beautiful old facilities is their inner workings. Some draftiness and plumbing issues plagued my mother's stay - it's not a modern hotel, for sure. Speaking up about these issues brought no immediate resolution, and so it was a side project to assure she got what she needed on this front. Most importantly, my mom was supported by capable individuals who cared effectively for her, and her treatment was positively life-altering - she's a new person who credits her stay with this unlock. So for the drawbacks, the net positives are undeniable. Recommended.

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    Mount Auburn Hospital

    Mount Auburn Hospital

    2.3(199 reviews)
    3.2 mi

    Hit and miss for me! Grew experience with my child's…read morepediatrician, whom we were trying out for the first time, but decided to stick with him. Absolutely wondering with kids! Made us feel like a doctor with a soul who cares for their patients. Except the front desk staff were impatient! Then, I went to the main hospital on Mt. Auburn....front office, excellent. Administration staff, who record(ed) first-time visit to the hospital, wonderful too! Personable! Oh! The woman who did my blood work --Horrendous! She persistently dismissed my being combatively (and I hate to say this about a Black given the racial connotations loaded onto us), but she showed complete disregard for me and cut me off when I tried to speak. She was thoroughly dismissive of what I said, even when she pretended she wanted to apologize (to protect her job). I tried to explain to her that I wanted to prepare her for my squeamish behavior when getting shots so she didn't feel daunted by a grown woman screaming over shots . I also tried explaining that I always try to create a safe space with new social interactions. I also get excited when I meet another black woman like me in practices where they are very rare --particularly true where I live! Plus, considering that black women's health is statistically underprioritized and mostly neglected, having a black medic attend to me boosts my hopes of "being seen, heard, and attended to with courtesy"; how wrong! This woman/lab tech was awful! She focused on reminding me she's been doing this work for umpteen years, and nobody has ever complained about her, "I'm very nice." I tried to explain to her, as a teacher, kids are not all the same, and I do not treat kids the same." Oh! She decided to explain my profession to me, like she knows it better, "That's a classroom. It's different...kids are not going anywhere..." Anyway, nothing was left for me but to tell her, "Have a great day!"

    Emergency Room Medical staff was thorough but with only 2 docs won duty the waits between tests and…read moreresponse was very long. Sadly, nursing care was neglectful. During a five hour stay for a fall with head injury and broken rib, vitals were taken only at intake. Despite an elevated BP on intake, monitors were disconnected when the patient was transported for the first CT test and never reconnected. There were no nursing rounds or check ins, and there are no care or discharge notes in the myChart. Discharge did not include a review of care and treatment plan. Simply, here are your instructions (15 pages of notes)you can go now.)

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    Mount Auburn Hospital
    Mount Auburn Hospital
    Mount Auburn Hospital

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    Mass General - Massachusetts General Hospital in Waltham

    Mass General

    3.3(15 reviews)
    3.7 mi

    Five Yelp Stars for the Foot and Ankle Service at Massachusetts General West, Massachusetts General…read moreHospital, Dr. John Kwon, and his physician assistant, Patrick Maguire. Dr. John Kwon, MD (MD!, not DPM), is an expert, Fellowship trained Foot and Ankle orthopedic surgeon, who exudes expert, state of the art, compassionate care. Dr. Kwon surgically repaired a complex foot condition of mine, and, here I am, six months post-op, and I so regret not having my foot condition repaired, years prior, by Dr. Kwon. I am grateful to an MGH orthopedic surgeon for referring me to Dr. Kwon. Dr. Kwon's Care Team includes a Physician Assistant by the name of Patrick Maguire, who is a superb clinician, as well. Dr. Kwon and Patrick Maguire function as a very cohesive team, and collaborate closely. On the day of my surgery, Dr. Kwon updated Patrick Maguire about what he discovered of my condition, in the operating room, while Patrick was seeing patients in the Foot and Ankle clinic. I saw Patrick several hours, later, as we were leaving Day Surgery, and Patrick had already heard about my surgery from Dr. Kwon, even though Dr. Kwon, and Patrick, were in two different places. Dr. Kwon's support team, in the office, two, very caring ladies, are superb; they are as caring, as they are professional, and efficient. I am confident that I could not have found a better foot and ankle orthopedic surgeon, than Dr. Kwon, and Dr. Kwon's team, and the Day Surgery Team (including nursing and anesthesia) are absolutely superb.

    I use MGB Waltham whenever possible. Nice facilities, free parking and the service from every…read morepractice I have visited here has been great. The lab can get backed up but wait has never been terrible. And the lobby where you wait to be called is a 2-story atrium filled with light & comfortable seating. I wish they did more here so I'd never have to go into the main MGB campus in Boston.

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    Mass General - Entrance to blue building after following directions to green building in Entrance of garage.

    Entrance to blue building after following directions to green building in Entrance of garage.

    Mass General
    Mass General

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    Newton-Wellesley Hospital - Cafeteria 3/2026

    Newton-Wellesley Hospital

    2.6(237 reviews)
    5.1 mi

    I have been to Newton-Wellesley a few times and have had a great experience every time. I was…read morerecently rushed to the ER here with appendicitis (yuck!), and the ER overnight staff did a great job caring for me. They gave me a diagnosis within 4 hours and next steps despite not having a radiologist to read my results present (they outsourced). You'll notice people in the reviews will say you might be placed in the hallway, which was the case for me, but you will see that in every hospital. The ER is always overbooked and understaffed everywhere. Over the course of the night the staff regularly checked in on me, ran all of the necessary tests, and prepped me adequately for emergency surgery the next morning. The staff was truly exceptional, the surgical teams are incredible here. My surgery went flawlessly and they also did a great job with post-op follow ups, calling me promptly and scheduling my 2-week post op check in ASAP. During my surgery, they kept my contacts in the loop throughout the process. I thank everyone who helped me here at Newton-Wellesley and highly recommend choosing this hospital.

    This is a good location if you need labs done on a holiday or weekend. Other locations nearby in…read moreWaltham and Chestnut Hill are not open on major holidays, but Newton Wellesley is open and pretty easy to get to right off of 128. Or just a couple miles from the pike. Limited parking at the entrance for handicap and some charging spots. Usually those are taken so you have to go to the lower parking spot and walk up a ton of stairs. There's also the option to valet which is $12 or only $4 if you have a handicap placard. To get to the lab/imaging location, when entering turn right after the check-in station, then go straight to the end of the hall and then left. You'll see a wooden desk on your right to check in. There's a small waiting room there, but also a larger room across the hall. They're not a lot of phlebotomy stalls, but they move pretty quickly. Staff are friendly and efficient. This is a good option for getting labs vs driving into Boston.

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    Newton-Wellesley Hospital - Cafeteria 3/2026

    Cafeteria 3/2026

    Newton-Wellesley Hospital - Valet rates 10/25

    Valet rates 10/25

    Newton-Wellesley Hospital - Cafeteria 3/2026

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    Cafeteria 3/2026

    Brigham & Women's Hospital - English muffin

    Brigham & Women's Hospital

    2.7(290 reviews)
    5.8 mi

    Saved my lady twice in the past 5 years, she had a deadly sarcoma, gone! 4 years later, bleeding…read morefrom side effects of radiation therapy , fixed.

    This was one of the most stressful medical experiences we have ever dealt with…read more After reviewing the MRI, surgery was presented as necessary and urgent due to severe pain and symptoms. A surgery date was scheduled, all pre-op testing was completed, and we proceeded believing authorization was being properly handled. Over multiple days, we received completely conflicting information regarding whether: * authorization was submitted, * authorization was denied, * a letter of medical necessity was sent, * and whether surgery was officially happening. At one point, the surgery was put back on the schedule, the hospital called to confirm arrival instructions, and shortly afterward we were called again and told the surgery was canceled. Meanwhile, Blue Cross Blue Shield provided information that directly conflicted with what we were being told by the office. The biggest issue was not just the cancellation itself -- it was the repeated reversals, poor communication, lack of transparency, and emotional toll while dealing with severe ongoing pain. Patients deserve clear and accurate communication, especially when major surgery is involved.

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    Brigham & Women's Hospital - Turkey sausage has the texture of a soggy wet sock.

    Turkey sausage has the texture of a soggy wet sock.

    Brigham & Women's Hospital - Tiny portions

    Tiny portions

    Brigham & Women's Hospital - Nurse Deborah from Triage abused me & flipped me off while leaving

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    Nurse Deborah from Triage abused me & flipped me off while leaving

    Mt Auburn Hospital - Bacon Cheeseburger with fries

    Mt Auburn Hospital

    2.1(32 reviews)
    3.5 miAllston/Brighton

    The quality of care and professionalism at this hospital is absolutely horrific. I sincerely…read moreapologize to anyone who has the misfortune of finding themselves or their loved ones at Mt Auburn Hospital. The staff are completely rude and unprofessional, their bedside manner is unacceptable and their incompetence is evident for all to witness. When asked by a patient about their condition, they never seem to have an answer. When asked why certain procedures or measures are being taken in a patient's care, they respond with hostility to being questioned. When loved ones inquire about a patients condition, the staff treat them like nuisances at best and criminals at worst. I have never been treated so terribly at any medical facility. If I were to describe this hospital with two words it would be unprofessional and incompetent. The management needs to conduct a complete investigation into their staff, this hospital should not be allowed to treat their already stressed and upset patients in this manner. As I write this, we are watching two other visitors being interrogated and asked to leave the hospital by a public safety officer for "harassing" the front desk at the emergency room. We have been with these two visitors the entire visit as they have anxiously waited for their friend and been denied both answers to all of their questions and the right to visitation. I would like to reiterate, a public safety officer was called on two visitors for making multiple inquiries about their friend. Multiple inquiries that would not have had to have been made if the staff had given an answer to any of their questions. We received similar treatment when we tried to ask for the name of the nurse who was treating our friend. Everything was secretive and the treatment we received for asking questions felt vindictive. This hospital needs to be investigated, they should not be allowed to treat any person this way.

    They have a blood lab that opens at 7:00 in the morning. I can hav my blood tested before work and…read morehave the results by 10:00. It has a convenient location just a short walk from the Harvard T stop. There is also a parking lot attached to the hospital

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    Mt Auburn Hospital

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    McLean Hospital - hospitals - Updated May 2026

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