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    Mt Auburn Hospital

    2.1 (32 reviews)

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    5 years ago

    If you're a person of color, the doctors may be rude to you. This was the case for my sister that went for a concussion.

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    8 years ago

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    13 years ago

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    12 years ago

    Awesome pre surgical check in, swift and efficient. Super surgical nursing staff and post op care was fantastic. Thanks to everyone at MAH.

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    9 years ago

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    11 years ago

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    Ask the Community - Mt Auburn Hospital

    Review Highlights - Mt Auburn Hospital

    They have a blood lab that opens at 7:00 in the morning.

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    CHA Somerville Campus

    CHA Somerville Campus

    2.9(42 reviews)
    2.2 mi

    Avoid this urgent care at all costs. Dismissive in appointments and recklessly irresponsible in…read morefollow up care (more so their lack of it). My partner saw Dr. Kanderi on 8/29 for a month long sinus infection and serious throat pain. Rather than probing further about the symptoms that brought us there, Dr. Kanderi dismissed the symptoms by saying she'd seen worse and then spent the rest of the appointment focusing on a headache mentioned in passing. Half of the recommended follow up instructions were entirely about the headache, hardly addressing the reason we came in. While they ran the appropriate tests, CHA never followed up about the culture results, so we visited another urgent care today since the symptoms had worsened. Come to find out, it's been strep this entire time, and while the test results came back on 8/31, we never received any call or message from CHA notifying us that additional care was needed. Needless to say I'm livid, as strep has serious complications if left untreated, and the problem could've been addressed much sooner if we were 1. Listened to and 2. Provided with the appropriate follow up care. We will not be returning to CHA for any further services, urgent care or otherwise.

    intake was extremely dehumanizing , they acted like mental health was a joke and did not take me…read moreseriously. they made me do jumping jacks and squats in the nude in front of the staff, the entire place reeked of feces and had the heat blasting on a humid day. the staff Dianna, admitted to not caring about patients mental health and on discharge day, she verbally harassed me and spit in my face while another staff member had to hold her back from physically assaulting me. I felt very unsafe and would not recommend sending your child or loved one there if in your control.

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    CHA Somerville Campus
    CHA Somerville Campus
    CHA Somerville Campus - Cambridge/Somerville shuttle

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    Cambridge/Somerville shuttle

    Mount Auburn Hospital

    Mount Auburn Hospital

    2.3(199 reviews)
    0.7 mi

    Hit and miss for me! Grew experience with my child's…read morepediatrician, whom we were trying out for the first time, but decided to stick with him. Absolutely wondering with kids! Made us feel like a doctor with a soul who cares for their patients. Except the front desk staff were impatient! Then, I went to the main hospital on Mt. Auburn....front office, excellent. Administration staff, who record(ed) first-time visit to the hospital, wonderful too! Personable! Oh! The woman who did my blood work --Horrendous! She persistently dismissed my being combatively (and I hate to say this about a Black given the racial connotations loaded onto us), but she showed complete disregard for me and cut me off when I tried to speak. She was thoroughly dismissive of what I said, even when she pretended she wanted to apologize (to protect her job). I tried to explain to her that I wanted to prepare her for my squeamish behavior when getting shots so she didn't feel daunted by a grown woman screaming over shots . I also tried explaining that I always try to create a safe space with new social interactions. I also get excited when I meet another black woman like me in practices where they are very rare --particularly true where I live! Plus, considering that black women's health is statistically underprioritized and mostly neglected, having a black medic attend to me boosts my hopes of "being seen, heard, and attended to with courtesy"; how wrong! This woman/lab tech was awful! She focused on reminding me she's been doing this work for umpteen years, and nobody has ever complained about her, "I'm very nice." I tried to explain to her, as a teacher, kids are not all the same, and I do not treat kids the same." Oh! She decided to explain my profession to me, like she knows it better, "That's a classroom. It's different...kids are not going anywhere..." Anyway, nothing was left for me but to tell her, "Have a great day!"

    Emergency Room Medical staff was thorough but with only 2 docs won duty the waits between tests and…read moreresponse was very long. Sadly, nursing care was neglectful. During a five hour stay for a fall with head injury and broken rib, vitals were taken only at intake. Despite an elevated BP on intake, monitors were disconnected when the patient was transported for the first CT test and never reconnected. There were no nursing rounds or check ins, and there are no care or discharge notes in the myChart. Discharge did not include a review of care and treatment plan. Simply, here are your instructions (15 pages of notes)you can go now.)

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    Mount Auburn Hospital
    Mount Auburn Hospital
    Mount Auburn Hospital

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    CHA Cambridge Hospital

    CHA Cambridge Hospital

    2.6(83 reviews)
    1.7 mi

    Doctors, nurses and front staffs very friendly, cafeteria the cook are help less, only around 1:15…read moreand try to order a sandwich and the person behind the counter said you want sandwiches over there, and I asked where? He just turned around and ignored me so I walked around and don't see any sandwiches, then I went back to the counter and call this guy over again and asked what can I have, I'm very hungry and he just pointed out 2 small boxes of pizza and 1 warped thing, and I ask him what's the warped thing, and he ignored me again. I just ended up get the pizza and that pizza was so f**king dry, took 1 bite and had to throw it out and the coffee taste like been sitting there from yesterday and that pizza, just like been sitting there for about whole week, and the person behind that counter just acted like a Janitor don't like to talk much. CHA are good Hospital and I don't know why they had to hired these people work in the foods area and bring the hospital down.

    I am writing to let you know the unprofessional behavior that prevented me from completing my…read moregetting my lab tests during today. Upon my arrival at the laboratory, I sought clarification from a technician regarding the estimated waiting period. Her response to my inquiry was notably unprofessional and dismissive and said "can you read or count." With a nasty attitude. Despite this initial interaction, I proceeded with the registration process. However, the technician subsequently exhibited further unprofessional conduct. She directed disapproving glances and visibly rolled her eyes towards both myself and my father, who was present with me. This sequence of events created a highly uncomfortable and unwelcoming environment. I felt profoundly uneasy and lacked confidence in the technician's professional demeanor, particularly given the impression that my presence was an inconvenience to her. As a direct result of these interactions, I determined that I could not proceed with the blood draw under those circumstances. Please be advised that the necessary laboratory tests still need to be performed, and I will be going to the Everett hospital to ensure their completion.

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    CHA Cambridge Hospital
    CHA Cambridge Hospital - Botched surgery

    Botched surgery

    CHA Cambridge Hospital

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    Cambridge Health Alliance - This sums it up the entire pharmacy is out of order.

    Cambridge Health Alliance

    1.9(81 reviews)
    1.7 mi

    Excellent nurses and doctors, but CHA has the most lax irresponsible billing and administrative…read moreservices of any hospital I've dealt with in the 21st century. Instead of just getting a paper bill and a link to a payment site you get these sketchy robo-calls constantly. When I try to pay my son's bills on MyChart they're not visible and their explanation of it is nonsense. I've twice now had collections agencies call looking for my infant son after I had already called CHA, paid a balance and then found out CHA gave me the wrong balance and sent the $30 difference to collections. The speed at which these chuds are comfortable trying to ruin someone's credit over couch change is incredible. We also had an incident where my son had to get bloodwork, and the lab claimed he wasn't registered. He'd been a patient there for a year already but I had to sit there with a cranky 1 year old for a half an hour while it got sorted out.

    I was forced to see an incompetent nurse who seemed overwhelmed and uninterested in my concerns…read more When I requested to see a doctor for a thorough evaluation, my request was outright refused without any explanation. I was left sitting in a crowded hallway for three hours, surrounded by other patients, feeling neglected and anxious. Despite my well-documented disability, they denied me the standard care and reasonable accommodations I clearly needed. This lack of attention and care compelled me to file a formal complaint with the hospital administration. After months of back-and-forth communication and following up on my complaint, I was shocked to receive notice that I had been sent to collections for an appointment that was essentially useless. This hospital, which used to be known for its excellent patient care, has fallen into decline. The actions of the Governor, allowing the hospital to reduce staff significantly, have led to a system that feels more like a scam. Now, patients are met with overworked and rude nurses, and the limited availability of medical staff means only one doctor is on duty as a supervisor. The overall experience has been incredibly frustrating and disheartening, leaving me feeling abandoned when I needed care the most.

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    Cambridge Health Alliance
    Cambridge Health Alliance
    Cambridge Health Alliance

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    Mt Auburn Hospital - hospitals - Updated May 2026

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