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    Mass General Brigham

    4.2 (5 reviews)

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    Brigham & Women's Hospital - English muffin

    Brigham & Women's Hospital

    2.7(290 reviews)
    3.0 mi

    Saved my lady twice in the past 5 years, she had a deadly sarcoma, gone! 4 years later, bleeding…read morefrom side effects of radiation therapy , fixed.

    This was one of the most stressful medical experiences we have ever dealt with…read more After reviewing the MRI, surgery was presented as necessary and urgent due to severe pain and symptoms. A surgery date was scheduled, all pre-op testing was completed, and we proceeded believing authorization was being properly handled. Over multiple days, we received completely conflicting information regarding whether: * authorization was submitted, * authorization was denied, * a letter of medical necessity was sent, * and whether surgery was officially happening. At one point, the surgery was put back on the schedule, the hospital called to confirm arrival instructions, and shortly afterward we were called again and told the surgery was canceled. Meanwhile, Blue Cross Blue Shield provided information that directly conflicted with what we were being told by the office. The biggest issue was not just the cancellation itself -- it was the repeated reversals, poor communication, lack of transparency, and emotional toll while dealing with severe ongoing pain. Patients deserve clear and accurate communication, especially when major surgery is involved.

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    Brigham & Women's Hospital - Turkey sausage has the texture of a soggy wet sock.

    Turkey sausage has the texture of a soggy wet sock.

    Brigham & Women's Hospital - Tiny portions

    Tiny portions

    Brigham & Women's Hospital - Nurse Deborah from Triage abused me & flipped me off while leaving

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    Nurse Deborah from Triage abused me & flipped me off while leaving

    Boston Medical Center - This is Neurology on the 7th floor on 725 Albany street Boston ma .. she needs to be fired so she can have her attitude at Home.

    Boston Medical Center

    2.0(164 reviews)
    2.1 miSouth End

    Came here for a nurse conference.... I enjoyed the campus where my conference is at ... clean and I…read morefelt safe overall. Some sketchy people walking around here and there asking for donations etc but Otherwise I didn't have any trouble . Some good places around the campus to grab lunch

    A Case Study in Institutional Dysfunction…read more I am writing to address the profound systemic failures at Boston Medical Center. While individual staff are capable and helpful, the administrative and operational framework surrounding them is utterly broken and distressing. The "Communication" Black Hole The most egregious issue is the impenetrable wall of bureaucracy between patients and providers. Department phone numbers route to a call center rather than a medical office, making actual caregivers nearly impossible to reach. My experience across three separate departments has been uniform: some messages sent via MyChart sit unread for weeks or are completely ignored. Attempts to escalate communication issues to office managers result in silence. I've had to involve a Patient Advocate twice just to facilitate basic communication, only to learn that doctors either never received my messages or deemed them not urgent enough to respond. Medication & Post-Op Care Failures This administrative disconnect poses an active risk to patient recovery. After surgery last month, an ER nurse gave me medication resumption instructions that directly contradicted my surgeon's paperwork. I sent a MyChart message to clarify this safety discrepancy and never received a response. Furthermore, the system repeatedly fails at basic prescription coordination. Prior to surgery, a department doctor not covered by my insurance called in an antibiotic, triggering an insurance denial. I explicitly asked staff to note this in my file so it wouldn't happen again. Today - a Friday - the exact same error occurred. The same doctor called in the antibiotic, triggering another denial. Despite calling the office twice early in the day, navigating the call center, and receiving assurances that a message would be sent to my doctor, the prescription was never corrected. Because of this systemic incompetence, I am forced to go at least four days without a necessary medication before this can be resolved on Monday. The "Imaging Runaround" & Data Inaccessibility The digital infrastructure is significantly behind industry standards. After diagnostic imaging, only a text summary was posted to MyChart rather than the images themselves - a standard feature at every other hospital system I've used. Attempting to resolve this was a masterclass in buck-passing: the doctor's office told me to call Imaging; Imaging told me to call Medical Records; and Medical Records told me to call the doctor's office. No one knows how their own system functions. Failing Infrastructure & Safety Concerns The physical and digital systems are in severe disrepair. Recently, I waited 30 minutes for surgery check-in simply because the computers were not working. During another exam, a doctor handed me a treatment consent form that was completely illegible due to a faulty printer. The physician was forced to discard the legal document, and we had to proceed without a readable copy. Furthermore, during a separate visit, I was seen by a nurse who appeared to have difficulty understanding spoken English, resulting in me being handed the wrong paperwork. When you cannot communicate clearly with the staff handling your records, patient safety is compromised. Final Verdict The environment at BMC is clearly one of dysfunction. A system this poorly managed will inevitably drive talented, dedicated staff away. Until BMC prioritizes its communication infrastructure and basic office functionality, I am deeply concerned that my medical care is being compromised by systemic failure. The breakdown in handling legal consent forms, the ongoing failure of patient check-in systems, and the repeated errors in critical medication coordination represent severe institutional liabilities that require immediate internal risk-management auditing. Because standard channels have failed, I will be escalating these specific operational, administrative, and safety deficiencies to the appropriate healthcare oversight and licensing boards for a formal review.

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    Boston Medical Center
    Boston Medical Center
    Boston Medical Center - Orthopedic Department Late Policy

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    Orthopedic Department Late Policy

    Mount Auburn Hospital

    Mount Auburn Hospital

    2.3(199 reviews)
    3.8 mi

    Hit and miss for me! Grew experience with my child's…read morepediatrician, whom we were trying out for the first time, but decided to stick with him. Absolutely wondering with kids! Made us feel like a doctor with a soul who cares for their patients. Except the front desk staff were impatient! Then, I went to the main hospital on Mt. Auburn....front office, excellent. Administration staff, who record(ed) first-time visit to the hospital, wonderful too! Personable! Oh! The woman who did my blood work --Horrendous! She persistently dismissed my being combatively (and I hate to say this about a Black given the racial connotations loaded onto us), but she showed complete disregard for me and cut me off when I tried to speak. She was thoroughly dismissive of what I said, even when she pretended she wanted to apologize (to protect her job). I tried to explain to her that I wanted to prepare her for my squeamish behavior when getting shots so she didn't feel daunted by a grown woman screaming over shots . I also tried explaining that I always try to create a safe space with new social interactions. I also get excited when I meet another black woman like me in practices where they are very rare --particularly true where I live! Plus, considering that black women's health is statistically underprioritized and mostly neglected, having a black medic attend to me boosts my hopes of "being seen, heard, and attended to with courtesy"; how wrong! This woman/lab tech was awful! She focused on reminding me she's been doing this work for umpteen years, and nobody has ever complained about her, "I'm very nice." I tried to explain to her, as a teacher, kids are not all the same, and I do not treat kids the same." Oh! She decided to explain my profession to me, like she knows it better, "That's a classroom. It's different...kids are not going anywhere..." Anyway, nothing was left for me but to tell her, "Have a great day!"

    Emergency Room Medical staff was thorough but with only 2 docs won duty the waits between tests and…read moreresponse was very long. Sadly, nursing care was neglectful. During a five hour stay for a fall with head injury and broken rib, vitals were taken only at intake. Despite an elevated BP on intake, monitors were disconnected when the patient was transported for the first CT test and never reconnected. There were no nursing rounds or check ins, and there are no care or discharge notes in the myChart. Discharge did not include a review of care and treatment plan. Simply, here are your instructions (15 pages of notes)you can go now.)

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    Mount Auburn Hospital
    Mount Auburn Hospital
    Mount Auburn Hospital

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    Mass General Brigham - hospitals - Updated May 2026

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