Avoid this urgent care at all costs. Dismissive in appointments and recklessly irresponsible in follow up care (more so their lack of it). My partner saw Dr. Kanderi on 8/29 for a month long sinus infection and serious throat pain. Rather than probing further about the symptoms that brought us there, Dr. Kanderi dismissed the symptoms by saying she'd seen worse and then spent the rest of the appointment focusing on a headache mentioned in passing. Half of the recommended follow up instructions were entirely about the headache, hardly addressing the reason we came in. While they ran the appropriate tests, CHA never followed up about the culture results, so we visited another urgent care today since the symptoms had worsened. Come to find out, it's been strep this entire time, and while the test results came back on 8/31, we never received any call or message from CHA notifying us that additional care was needed. Needless to say I'm livid, as strep has serious complications if left untreated, and the problem could've been addressed much sooner if we were 1. Listened to and 2. Provided with the appropriate follow up care. We will not be returning to CHA for any further services, urgent care or otherwise. read more

intake was extremely dehumanizing , they acted like mental health was a joke and did not take me seriously. they made me do jumping jacks and squats in the nude in front of the staff, the entire place reeked of feces and had the heat blasting on a humid day. the staff Dianna, admitted to not caring about patients mental health and on discharge day, she verbally harassed me and spit in my face while another staff member had to hold her back from physically assaulting me. I felt very unsafe and would not recommend sending your child or loved one there if in your control. read more

Came here on Friday my daughter had a cyst under her armpit and it had to be cut and wicked!!! I wanna thank Ryan!!!! You did such an AMAZING job you were so kind, fast and sympathetic!!! You explained everything that u were doing to my daughter and you had a GREAT personality!!!! If I ever have an Urgent matter I hope to be seen by Ryan!!!! read more

THERE IS NO EMERGENCY ROOM AT THE SOMERVILLE CAMPUS. There is an excellent urgent care center there for concerns that are not severe or life threatening. There is great primary care and specialty care there. But please, everyone, the EMERGENCY ROOM IS IN CAMBRIDGE ONLY. You can access the CHA Emergency Room at 1493 Cambridge St, 02139, or the emergency room at Mt Auburn Hospital at 330 Mt Auburn St., Cambridge, 02138. There is no Emergency Room in Somerville. There is no hospital in Somerville. For any emergent needs, please, call 911 or go to Cambridge, or any of the other wonderful hospitals in Boston. I'm posting this review entirely because Apple Maps keeps bringing up pictures and information about Somerville Care Center (former hospital) that is out of date and frankly dangerous. My opinions on CHA itself are extremely biased but I do recommend it! read more

The type and quality of care provided is arbitrary. If they can get away with doing less for you then they will do less. This place makes me uncomfortable because of the level of localism instead of professionalism that holds the standard. read more

Dave Adamo in Gastro was unbelievably rude when I went in for an endoscopy. I was told in a pre op call that my procedure would take around 2 hours, including prep and recovery. When Dave asked me who was going to pick me up and at what time I told him that my sister was and that she'd be there in around 2 hours or so since she was coming from Hingham. He immediately got upset and said that was too late and he didn't want to stay late so my procedure may be cancelled. I was SO pissed. He acted like Hingham was on the moon or something. After his mini freakout he went away to talk to someone, but I could hear them talking about me. I had enough and told them to stop whispering about me and that it was not my fault that the pre op call gave me the wrong timeframe. Eventually, it was squared away, but Dave continued with his attitude. I told the other nurse that was with me that I didn't want him near me. After I ignored him he eventually got the hint and left with a huff. After my procedure when I woke up he wasn't even there. So why try to cancel it because you don't want to possibly stay late when you're leaving anyways!? I'll never have anymore care done at that location and if you get Dave Adamo ask for a different nurse. read more

I've lived almost my entire life without medical insurance until now. Most of my experience prior have been from quick clinics, urgent cares and the like. I've had a wide range of service. With that said, I feel my experience at CHA Somerville Hospital has been great. PRIMARY CARE: I've been twice and have waited no more that 10mins past my scheduled appt. The nurses seem overworked, stressed out, and always in a rush. They are in a rush! They have a ton of patients to worth through and it kind of sucks that you don't get the time deserved. Dr. Seth is fairly new, but she is thorough and very nice. She too is in a rush, but with my many questions has been amazing at answering them thoroughly, clearly, and has even drawn pictures to help me understand things better. She's taken all of concerns very seriously and took steps to ruling out serious issues. X-RAY: The wait was very short. The receptionist was really sweet and the tech was friendly. They both explained to me what the procedure was, which put me at ease immediately. BLOOD LAB: I don't know why, but the older I get the more I am afraid of getting my blood drawn. I walked in really nervous and paranoid: the kid was really young, he was covering the tech's lunch - he's a nurse's aid, I think - so I thought he had no idea what he was doing. As soon as I sat down he just talked to me and continued doing his business. He obviously knew what he was doing and I didn't feel a thing. He filled 4 little tubes and I almost fainted when I saw it. He promised me it wasn't a lot of blood and I believed him. The building is so old. The machines are old, too. he place has a dirty feel to it, but you know it's clean. You should be warned that all the receptionists never learned to smile and will sometimes make you wait while they pretend like they don't see you. This did not make it into my rating since my overall experience has been great. The End. read more

CHA Somerville Campus - Hospitals Near Me - Somerville, Massachusetts

I wish there was a negative star. Went here after dislocating my finger, waited almost two hours for an X-Ray followed by a 10 minute consultation with the in-house doctor who couldn't answer any question with confidence and was billed over half a grand. The thing that made me so mad was the $207 charge to see that incompetent doctor because although this place claimed to be an urgent care, it's really a hospital and thus you're charged a fee for the first visit. It is bizarre. Other urgent cares in the area charge a fixed fee under $200 for the whole ordeal but are usually more packed and busy (go figure). To make matter worse, they wouldn't respond any of my inquiries after the visit and getting a copy of my x-ray was a very big hassle. read more

This is a review of the relatively new urgent care department of the hospital. Wow, this place is the best-kept secret of Somerville! I've visited 3 times in the past 3 months (rough year!) and I've never waited longer than 20 minutes to be seen. I'm sure it's luck of the draw, but good luck three times in a row? Not bad. The receptionists have always been pleasant, and always have a good supply of hand sanitizer. I've liked every nurse I've encountered, most making nice small talk that put me at ease, and some with a fun sense of humor! I really like that as part of the regular medical questions, they ask if you're feeling safe at home and in your relationships. The doctors have been brisk but thorough, and I've been able to ask any lingering questions and get thoughtful/honest answers. They don't stay and chat but it's an urgent care, not speed dating, who cares! One of the best parts of the CHA urgent care is that all the information is entered into your CHA MyCHArt account so if you have any other doctors in the CHA system, they can see exactly how you've been treated. So convenient. Thankful for this site! read more

The list is so long for why this place deserves a 1-star review but I'll try to touch on the highlights (or rather lowlights). - Dr. Seth is extremely unresponsive, does not turn around prescriptions, and on treats the patient like they're a child/idiot - My first PCP left, they NEVER told me she left. Nothing, no communication. I had to call to find out what the hell was happening - Prescription refills: Even standard refills take FOREVER to refill. Plan on 5 days with zero communication - Prescriptions I've been on over 20 yrs were summarily denied and I was never notified that it had been denied - I became concerned about the results of wellness test - they dismissed it and I needed to keep pushing for them to take anything seriously. - They rarely call you back, even if they need to provide you with critical information or lab results - Hold times - it can be worse than the airlines with 30+ minutes - on hold only to be transferred when they pick up - Don't bother calling near their opening time - they sometimes don't answering phones until about 20 minutes after opening I'm now in the process of searching for another PCP. Don't make a mistake and pick this place. read more

Those four stars were valid... until the bills rolled in. 5 minutes = the length of time i met with the doctor. During this time, I explained that I had pulled my back (which happens to me about 2-3 times per year) and that I needed flexiril and vicadin. He left the room, and a nurse came back to deliver my scripts. 5 mintues with doctor / 1 minute with nurse No x-rays, no blood tests, NOTHING. $1500 = the emergency room bill THEN, I get another bill. Turns out the doctor can ALSO bill you for his time, in addition to the bill from the hospital. ANOTHER $1750. Thats over $3000 in bills for six minutes, a self-diagnosis, and a prescription. And my health insurance hasn't kicked in yet. Unacceptable. read more

Awful Awful awful. The Dr was pleasant but not very thorough. My friend on a sunday morning had a spill on his motorcycle and i went there to pick him up. Upon arrival the place was empty. I thought that was great at first then i realized its because nobody goes to this hospital for a good reason. The nurse only cleaned 2 wounds out of about 4 on my friend leaving the rest full of road rubble and glass!!! Yes we literally went home and i helped pick glass out of his flesh. I am not a trained professional at all but i know that glass and dirt in your flesh is not good. The nurse gave her sob story about her man dying on a motorcycle and i thought that was very unprofessional. They should keep their stories to their self (unless asked) and just mend people up and send them on their way. avoid this place like the plague!!!!!! read more

I was told the hardest part of having colonoscopy is drinking the prep, not true. In my experience the worst part was the encounter I had with the nurses in recovery after my procedure was done and the fact I was processed so quickly the pre-surgical nurse did not let me say good bye to my husband before going under anesthesia. I thought I was just going to the ladies' room for a pregnancy test but then Nurse Maureen told me I could come right in and get changed. I expressed my husband was still in the waiting room, she said she would go out and speak with him. He asked, "Can I see my wife before she goes in?" Her response, "No." And then, "Don't worry she'll be fine." Then they made him leave until I was ready to be picked up. Upon waking after the procedure, I was rushed out of the hospital so quickly it made me wonder if staff is paid commission on how quickly they turn patients over. Within just a few minutes of opening my eyes and drinking some water a nurse came to check on me. She asked if I was still groggy and dizzy, I was. Instead of letting me lay there for 15-20 minutes to come completely out of the Propofol, she told me to get dressed while I was still in bed because, "I don't want you to fall over since you're still dizzy." Then handed me my bag of clothes. Why did I have to get up so quickly, isn't this what the recovery unit is for? The nursing staff just kept telling me to get up, you'll be fine, we've called your husband, etc.. over and over again. After getting dressed while lying in the bed, I asked to use the ladies' room. They showed me to the restroom and told me to sit in a chair when I came out. Still weak kneed, I preferred to go back to the bed. I just felt as if I needed a few more minutes to fully regain my right mind, but in the meantime they wheeled my bed away and I had no choice but to sit in the chair. Now, I'm hunched over the back of this chair confused, weak legged, crying, and starting to hyperventilate. Nurses rushed over to me; I remember someone rubbing my back telling me to breath. Another nurse insisted the Propofol had already left my body and I should be feeling better by now, and that this was just me getting myself all worked up. Perhaps it was true that I SHOULD have been feeling better by then but that doesn't mean I WAS. Certainly, it is not unusual for people to process drugs differently and I was clearly having some type of a reaction. Blaming the patient most certainly did not help my situation. Her comments only upset me more but I was unable to properly verbalize this to anyone at the time. At this point they brought a new bed back and allowed me to lay down again. I was so relieved; I just needed some time to process fully waking up. That relief only lasted a few minutes because by then the nurses were telling me to get up again as my husband had arrived. "Come on. We don't want to keep him waiting because if the parking lot is full, he'll have to circle around again." Why was this rush necessary? My husband wouldn't have minded circling around again or even coming into the building to wait until I was ready. I was taken downstairs in a wheelchair, still crying and not in control of my breath or even in full control of my body. I was shocked and angered that I was discharged from hospital while still crying and hyperventilating. I remember hearing my husband ask if I was all right and the nurse telling him, "She'll be fine". What is the hospital policy that forces a patient to be discharged from recovery before they are fully recovered? At one point my husband was about to turn around and take me back to the emergency room but thought better of it after I regained proper breath. This went on for approximately 15-20 minutes after leaving the hospital. If I had to guess I would say the entire post-procedure experience lasted for about an hour. I cannot see how letting a patient stay in recover for an hour just to be sure they were discharged safely and feeling good about their quality of care would have harmed the hospital's bottom line or patient turnover statistics. Never have I had an experience like this in hospital before and it will be a very long time, if ever, I return Somerville Hospital or recommend it to anyone else. My procedure was in June 2022, the next day I got an email from CHA asking to evaluate my experience. I filled it out completely with the same words as written above. That was a month ago and I have gotten no response or account in any manner from the hospital or CHA administration. read more

OK nobody likes the ER. I took the GF here Saturday night because she was in servear abdominal pain (later to be diagnosed as appendicitis). We thought it was food poisoning. We had the funniest doctor. 3:30 in the morning as he's about to give her a pelvis exam and the GF is like, "So what's your specialty? Are you on rotation?" To which I respond, "Oh he's a podiatrist babe," which made him laugh, and then kindly explained that he was an ER doctor, which was why he was in the ER. He gets out the plastic duck lips and drops part of it. GF says, "oh god. Have you done this before?" As the nurse handed him a new one, he smiles real big and excited like then says, "Actually you are my first one...JK!" I took his picture with my phone and sent it to someone who thought we were at the Olympics because the doctor was Chinese. An obvious conclusion. read more

Um. I had to go to the ER the other night due to a torn meniscus and I felt like I was whisked back into 1954. The receptionist was probably my age in 1954 as well. Everyone other than my doctor was rude and could barely enunciate words, so that I lovingly had to ask for a repeat every time. My doc was good, I guess. A bit lazy as I obviously needed an x-ray but he didn't give me one. He was like, "yeah, i had that once, it'll be fine. you prolly won't need surgery" of which I do, now that I went to a real doctor. Somerville sucks, medically, as it really and truely has not changed since the 50's. So sick of not having a hospital, doctor, or dentist within walking distance in that town! Anyways, try to go to Mount Auburn or Harvard Vanguard if you need an ER. It'll be busier, I'm sure, but get over it. You'll see. read more

I liked it when I lived around the corner from this place, and the lights burned out so that it only read "Somerville HO". I think that about sums it up really. In my never ending hospital review tirade, here's another one to avoid. I don't have the same hatred that I have for Mt. Auburn, but the care here is inadequate. Their primary care is absolutely terrible. I went in there a few years ago with a whole host of symptoms that pointed towards a sinus infection, and was told that maybe I was depressed. I went to another healthcare facility where they checked my sinuses and said "Wow, you have a raging infection in your maxillary sinuses! I don't understand how or why someone would confuse it with depression before doing a physical" I mean, this was an infection that was obvious through a physical, I didn't need a CT-Scan or anything like that. I went to their ER once because I fell down the stairs and cracked my sternum, and it was a decent experience, if only because there was literally no wait at all and I got a prescription for percocet. read more

I have had to go to the emergency room at Somerville Hospital twice, once I took a very ill girlfriend and once I took myself. Both times it took me under 20 mintues to get admitted and seen and the nurses/check in staff were helpful. Yes, this is a small hospital but that can have its benefits in certain cases. When I took my then girlfriend, I remember being really pleased with how nice the ER doctor was. The girl was in bad shape from a very bad flu and ended up needed 4 bags of saline by IV. I have been in emergency rooms for similar things and doctors will look at you as if to say "you have the flu, why are you wasting my time." But this guy (wish i could remember his name) was very kind, understood the severity of what was happening and made the visit as easy as it could have possibly been. 4 stars. read more

I went to the emergency room this morning for treatment after a bicycle spill. From the intake person John to the nurses Ed and Mary to Dr Lai Becker and the radiologist whose name I missed, everyone was nice, helpful and sympathetic. I was well looked after and I'm confident my recovery will go well. Thank you Somerville Hospital! read more

Waited +1 hour in endoscopy clinic for a routine follow-up appointment. Front staff not friendly or apologetic. Over scheduling is clearly a problem here. Not considerate of your time (or money, they don't validate parking, costs $15 to park for that long). Do not go here. read more

I had to go to the ER for a very simple but VERY urgent situation. The triage and front end part was horrible--I had limited time to get help before I was going to be unconscious--and the BF had to scream at them about how I was about to go down in their waiting room. Once I got triaged, it was fine. They knew the drill. Very routine treatment--you can't really mess it up--and they did just fine. The one thing that freaked me out was that the nurse did not wear gloves when she inserted my IV. But in the end, all was well. read more

ER- EMERGENCY ROOM most incompetent and unfriendly staff I have met. RNs christine and rujeert pay no attention to patients. My wife has a stomach virus/flu symptons is so weak and yet they let her sit there with out a bag on her IV (after first one finished for at least 45mins), when we ask or say something about we are made to feel like we are a bother and that it was their novel idea to get us hooked up to another bag. Is it alright for her to sit there with a needle in her arm for no reason? Stayed for over three hours which is not the problem if we had gotten some information to hopefully better her condition. We were visited by atleast five different persons who worked there, who would come check blood pressure, temperature and leave without saying anything. Were unprofessional with dirty looks and had no empathy for my wife, like they had never been sick before in their lives. Finally almost when leaving Rujeert manages to pull the IV needle out of my wifes arm aggressively after 15/20mins after I asked three different people and again when I say "Excuse me" to ask her to do it I get a snarky remark. There are literally 2 other patients other than my wife being constantly checked on every few mins right next to us but us nothing. Great to know I have to pay for that BS treatment. Not sure what the problem was but get it together, wont be returning to this dump. Hate naming people, as I work in this industry but I was in disgust with the level of horrendous hospitality and awareness by HEALTH CARE workers towards sick and weak patients. Wouldn't bring my worst enemy here. read more

Not that you always get to pick your hospital...and I wouldn't like, hang here voluntarily on a Friday night, but I had a surprisingly easy (if necessary) visit. I had occasion to visit after this scary bizarro allergic reaction a few weeks ago and after some freaking out and contemplating I decided to hit up the closest ER just in case. I'm glad I did - the staff was nice, the nurses were nice, I saw a friendly young doc right away and got a steroid IV and was out with prescriptions in hand not even an hour later. Questions were answered, symptoms were cleared, and nary a staph infection acquired. read more

I had a great overall experience with the Emergency Room staff this week. I was hesitant to visit, due to the mixed reviews and the obvious Mad Men-esque 1960's architecture but I can happily report that the facility is clean, organized, well-staffed and up-to-date inside. I'm new to the area and haven't set up a primary care physician yet, so I was stuck with a trip to the ER when a mysterious chest pain set in and then didn't resolve itself after 10 days. I found the Emergency wait room completely empty and calm upon arrival. A receptionist greeted me, took my basic info and then immediately escorted me back to an exam room. Zero wait time there. A doctor arrived about five minutes after to discuss the reason for my visit. Basic vitals were taken and we discussed the nature and history of my issue. CHA is a teaching hospital for Harvard Medical School, so my doc was in training, but clearly knew her stuff. She also had great bedside manner, was very calm and reassuring (I was very nervous) and explained things in an easy way. I had a physical exam, an EKG to rule out heart issues, blood work (with the best, smoothest tech ever, thank you for helping a squeamish lady with finesse) and chest x-rays. Everyone was always super relaxed throughout the whole process which made the experience less frightening. A couple staff members wandered in and out during this time to get my insurance information, have me sign paperwork and take my credit card for payment (mid-blood work, of course). Yes, just let me get this needle out of my arm first, thank you. Happily my insurance covered everything, leaving me with a small co-pay. After all the work was done, I was returned to my room to await the results. I basically sat there for an hour without any contact. I'd have really appreciated someone coming in, checking in on me, telling me that I would be waiting for an approximate hour or so for results, etc. I'm sure they were off attending more urgent cases, but just a pop-in every half hour would have been nice. It's a lot easier to wait all alone when you know ahead of time. After what seemed like a long time, my doc came back in and went through my tests with me. She had ruled out all the serious stuff (blood clots, gallbladder, pancreas, liver, etc.) and explained that I had, due to my new running routine, strained an intercostal muscle in my ribcage. It was a relief and could be treated with some prescription strength pain / anti-inflammatory meds. I thanked her profusely. After she set up the prescription and outtake forms, the head doctor came in to follow up with any questions and my experience with the doctor-in-training. I told him I was very pleased with my care and overall experience. He nodded and said she was really great. After that, I was discharged with my prescription. I walked in at 6:05pm and out at 8:40pm. Hopefully I don't have to return, but if I do, I would do so with confidence. read more

Went to the financial office to talk about heath insurance issues, and this women who was translating for a family member of mine was completely rude. Because I was asking questions and was concerned about what was being said, she started asking things of why my attitude was rude and how I won't have a boyfriend with an attitude like mine. Keep in mind, I was there to talk about my health insurance not my personal life. Horrible place. Rude people. Ridiculous. I will also be contacting her employer to get things right. read more

UPDATE - I'm updating this review to reflect the follow-up I received from the hospital. I definitely didn't want to give the whole operation a bad review based on 1 parking attendant. Patient Relations got in touch with me a few hours after I left them a message and showed a genuine concern and understanding for my situation. I feel much better after speaking with them and I am very happy with how they handled my complaint. Original Post: This review is for the hospital parking. I've been going to his hospital for three years now, but I used to live down the street so I never had to use their parking lot before. AVOID USING THEIR LOT IF YOU CAN. The parking attendant charged me $5 for parking there for an hour - but I was only there for 50 minutes. (They're only supposed to charge $2 for an hour or less). He was very aggressive and I ended up crying because his approach was very intimidating. I arrived at 8:05 and left at 8:55 - he wasn't at the lot at 8:05, so I can only assume he was covering for being late to work by printing a false ticket. (Everyone's late for work, but you don't have to treat people so terribly...) I also think he may have jacked up the price because he thought I was trying to leave without paying - I told him, I'm *happy* to pay for parking, but not when I'm being scammed. He kept using the phrase "I'm not lying to you", maybe 2 or 3 times. If he wasn't making me late for work, I would have asked to look at the security footage. It was very weird. The parking would get 0 stars if I could, it was a very upsetting experience to be intimidated and cheated, especially after a doctor's appointment. (For those of you thinking, it's just $3 extra - I'm fine paying $5 for parking, when that's what I'm supposed to be paying, and when the parking attendant doesn't make me cry.) I called their patient relations and left a message. I'll update the review if I hear back from them. (PS - the hospital itself is perfectly nice and Dr. Bansen is great!) read more

I brought my wife in for a procedure and was her required ride home after it was done. The staff in that office treated me like an accessory almost as soon as we walked in. At our last two visits (to different hospitals) when the roles were reversed, my wife was allowed to stay with me through prep right up to the point where I was wheeled into surgery. Here I was told not only were we not allowed to be together at all, but that I couldn't even wait for her in the waiting room and would be required to go down the hall to the reception area. Irritating as it was, the part that angered us was that my wife was brought in for a quick pre-procedure test and instead of returning to the waiting room was kept in the clinical area. The only reason I knew this was because she instructed the nurse to come and tell me so I was not waiting around for her to return. When I asked to see her to say goodbye before they took her in she curtly said "NO she's getting undressed" and gave me instructions on how to pick her up when they were done. When I picked her up she was sitting in the wheelchair glassy eyed and hyperventilating. We're both aware that some people have a negative reaction coming out of general anesthesia, what we didn't know is that she could expect to be rushed out while still under it's effects. We were halfway home before she had her breathing under control and stopped crying. She later said her legs were still tingling and she was unable to move her left arm when she was wheeled out of the hospital. There was one staff member who saw she was in distress when she first woke up and stayed with her for a bit trying to calm her down. But when she asked to use the bathroom she came out to find they had removed the bed and was quickly transferred to the wheelchair. She said the two staff members who wheeled her out to the front entrance kept telling her that the Propofol had left her body and she was just getting herself worked up. Doing this to herself? That fixed glare didn't go away until we were almost home. She still had the EKG stickers on her chest. Take it for what it's worth but obviously we won't be coming back. read more

My daughter had a chipped tooth and she needed a dentist. I called the emergency room, told them what happened, asked -specifically- if they had a dentist and they told me: sure. We can help her. Bring her in. Of course I understood they did have a dentist on guard. We went there. Checked her in. Asked for a dentist again. They said nothing. So I kept thinking she was going to be seen by a dentist. We go in and waited for 20 minutes. They checked her temperature (?) And pressure (?). For a chipped tooth. The doctor comes in. And says. Sorry we dont have a dentist. She looks at her tooth. Obviously she does not know what to do. And we are sent home. But! Of course, we had to pay 100 dollars. For nothing!! I made the complaint. We cant get our money back. Even though we were fooled. Why?? Because even if you call for sonething they cant help you with. They have to encourage ypu to come!! Thats the answer I got read more

Who impales themselves on Easter Sunday? Oooh ME ME ME! Warning.. this story is not for the squeamish. First off.. a little back story. The previous tenant had nailed a full length locker mirror to the back of my bedroom door, but used nails that were too long for the door. He/she put corks into the front of my bedroom door to prevent a full body Hellraiser situation. This has worked for the 1 1/2 years I've lived here. So it's about 5am. For some reason I'm still awake. Could it have been my natural high from the elevated bar tour? Because I seriously didn't drink. Anyways, head out of my room to get some water and my pajama pants get stuck with something and I try to pull away. BIG mistake. What stuck me was a rusty nail. What happened was a 1cm wide/deep gash about 8 inches long on that piece of flesh close to the knee (connecting my leg and thigh). I call the operator at Somerville Hospital and she advises me to come in since I can't remember when I got my last tetanus shot. "What were you doing up so early? Headed to church?" Hah.. that would have been ironic. Well.. maybe if it was Good Friday. I call Green Cab, they send someone right over. We're not a good team. So far, he's gotten 2 flat tires this shift. We head to 3 different banks because the Bank of America ATMS in Cambridge and Somerville have decided not to work and I have no cash to pay him. Score. Finally.. several dollars poorer, we get to Somerville Hospital Emergency Room. There is paperwork to fill out but no attendant. I get some eye contact from some employees, but I guess they don't do the whole speaking thing until I've filled out the form. It's your basic stuff, but it's translated into 4 different languages. Whoa. I put my form in the side box and head to the waiting "hallway". There's ample space, but it's not like your typical waiting room. There are seats extending from the walls and they're situated in a hallway/corridor instead of your standard "room". More open to hustle and bustle that might be annoying during the daytime.. but right now it's just me. Antibacterial and tissue boxes adorn the walls. Useful/Cool. Tv-age is lame informercials.. but then again, it's Sunday morning. I get called in about 5 minutes later and my vitals are taken. The nurse laughs at me because I can't remember when I got my tetanus shot. She checks out my gash and says she's seen worse. Overall she's nice. Kind of what my mom was probably like back in her days as a nurse. She shares a story about one of her kids and it's kind of comforting. Makes me feel a little less alone for some reason. I'm sent next door to another woman who takes down my address and I sign some form saying I'll pay (hah). Then I'm sent out to the waiting hallway again. Another 5 minutes later, I'm sent to a hospital room. Another 5 minutes pass by and a doctor comes in. He does the "ooofff" head tilt and asks if I want it glued back together. If they couldn't glue Humpty Dumpty back together (and he had more material to work with), then my slippery skin aint gonna work. Doctor says it's up to me. No real need to glue it up, but the scarring will be kind of intense/wide without the glue. Vanity. I say, whatever, I have tons of scars or I'm pretty scarred. He does the head tilt sigh. Are you sure? Yep. A woman comes in to clean off my bloody mess of a leg and then the woman who checked me in comes in and finishes the job. She uses small stitch-like pieces of tape so my insides don't fall out, then gauzes and tapes me up. Tetanus shot is administered and I'm good until 2018! SWEET. Shortest trip to an emergency room EVAAA. But then again, it's Easter Sunday. 3 stars for now. I'll update when I see my bill. lol And then I got lost in Somerville for an hour before finding a bus. I rock at life. read more

I love this hospital. I have been coming here for almost a year now. I have a PCP, a gyno, and dermatologist, and have been to the ER. I have received remarkable service, care, and assistant each and every time I've been. Oh, I also had to see a surgical specialist here as well. Seriously, all the doctors are AMAZING. They are very friendly and nice, listen to me and my concerns, and are thorough with explaining my medical care. I've read a lot of negative reviews about the cost of seeking medical treatment at this facility, and it makes me wonder if that has to do more with each persons' individual health insurance because none of my treatment costs have seen exorbitant to me. I feel 100% safe, heard, and respected at my visits here, unlike my previous doctor. I will continue to come here as long as I live in Somerville. Thank you so much to all of my wonderful doctors!! read more

I was sent here for a skin biopsy, and was able to get an appointment in about a week, albeit at a midday time that was fairly inconvenient. It was a bit hard finding the south building by walking through the multiple connected buildings, so if you can, just walk around the back before going in to save that hassle. Several staff were more than helpful of course with this. The building seems a bit dated, but thats not an issue. I had an appointment with Dr. Demosthene, who was very friendly and helpful. She went over the entire process, showed me the few instruments she'd use, and explained the order of the skin biopsy and how it worked. She also repeated this as she performed the procedure. A bit redundant, but was very thoughtful and a great way to do this because it would have put anyone at ease. The process was quite painless, really. I did note that she seemed a little dismissive toward me, because I cancelled my derm appointment from the week before. Mind you, it was scheduled on the afternoon we got a snowstorm, where the city shut down, the MBTA shut down, and there was a ban on driving anywhere. While troubling, I knew my issue wasn't labled an emergency, so cancelling was the best choice. She wasn't rude about any of this, mind you, but seemed a bit dismissive toward how serious I took my condition. That being said, she was more than happy to prescribe me what ultimately seems to be working fantastically, because it seemed a possible fix. I'll know in a few weeks if it took care of the problem all together, but so far results are very promising. I would gladly return to this doctor because she handled the procedure fantastically. If anyone has any fears toward getting a skin biopsy, this is the doctor to ask for. read more

I was heading to work this morning and stepped wrong off my porch. I thought I broke my ankle so I headed to the nearest ER. CHA Somerville Hospital was awesome. The ER staff that I worked with today were fast, thorough and more importantly extremely professional as they took care of me. I was in and out of the ER in an hour even with Xrays! That must be a record. read more

Could not be more pleased. I had no idea this place existed but a friend, upon seeing my poison ivy, told me I had to go. Thank you to wonderful Dr. Sheikh and the nurse who raised my spirits! I arrived feeling totally miserable, was courteously greeted, and they helped me find my insurance! (!) I had forgotten my card and they found me in a system of some sort. The lady said: "you have insurance! Let's just find it and get you all set." She did and she did. I was seen swiftly and my concern (poison ivy that had turned my forearms to hamburger) was dealt with immediately. Also, they carefully explained everything to me and gave me good follow-up. I am no fool, but when you haven't slept, you feel beyond miserable, and you are horribly uncomfortable - all these things mattered. I could not be more grateful and now I am much better. I'd post a photo but no human being should have to see that PI rash! :-) read more

I had a great experience at CHA Somerville Hospital last Friday evening. I had a minor accident while walking on the street and went into the Somerville Hospital ER since it is near where I live. I ended up needing stitches which was not fun. However, all the staff were so kind and my doc and nurse were fabulous. In order to stitch my toe they had to remove a sentimental toe ring and it was thrown away with all the soiled rags. I was upset about it but understood it had to be tossed away. While walking out the hospital 2 of the women cleaning that night in the ER chased me down the road holding my ring. They had dug through all the trash and found it for me. It was the sweetest thing. They went above and beyond and I am definitely going back to Cambridge Health Alliance for my care. read more

Look, I am a Nurse and you get quick service here. CHA staff are good people. People complain when they go to the ED for a NON emergency. Chipped teeth, colds, scraped knees. This is an emergency room not a Primary care office. Stop using it as your PCP. read more

NOTE: This review is for the walk-in lab only. I had a prescription for a blood test and went to the Somerville Hospital walk-in lab on 7/15 at about 4:30 PM. I had to wait to register first, which took about 20 minutes. When I got to the lab, there were no other people there and I was seen immediately. I warned the phlebotomist (sp?) that my veins roll easily, I bruise easily, and it often takes several tries to get into a vein. This is usually a very unpleasant experience for me. I asked that she try to find a good vein high on my arm, which no one else is ever able to do. She was very pleasant, listened to everything I said, found a vein near my elbow, and easily got in on the first try. She promised to FAX the results to my doctor as soon as they were ready, probably on 7/20. I called the lab on 7/20 and was told the results were just in. I explained that my doctor needed the info ASAP in order to change my medications. She said she would personally FAX it to my doctor immediately. If I hadn't had to wait to register, not the lab's fault, this would be a 5 star review. M. Evans ps. The ER at this hospital is another story. If I had rated it after a visit for a skin tear in 2010, it would have been 3 stars. read more

my daughter got hurt playing softball and we went to the er. no-one was there to be seen but my daughter and it took over an hour before the dr. came in. he didn't even want to do an xray unti li her mother insisted!!!! the nurse who came in looked as if she just got a long drunk and the male cna acted like an idiot!!!!! if you value your life and that of your loved ones stay away from this hospital!!!! they're just there to kill you!!!!!!!!!! read more

There should be an update to the building that comes from the sixtes but for the care, Somerville Hospital is one of the best in the area for minor emergencies. If you are going for regular appointment and not emergency there is the 88 and 90 bus that goes right to the hospital but if it is an emergency you are going to take the ambulance. For anybody that has the experience of going to the prestigious Boston hospitals for emergency the wait can seem longer than it is. The crowds of sick and injured are never assuring when you are dealt with an injury of your own. This one has far less people waiting and with that comes more attentive care takers in the triage. the testing equipment is current and there is not too much waiting in the time between practitioners and testing. The efficiencies in operation can be an example for other medical facilities! read more

My husband was feeling sick and when we called our regular doctor to get an appointment, we were told they had no vacancies for another 2 weeks. 2 weeks!? Really?....*insert angry banter here*. So, with no car or other options in sight, we decided to visit the Somerville Hospital ER because it is a short walk from our house. I was a little nervous about what it would be like, since I have never been to the ER before and I kept picturing scary images of screaming patients and madness everywhere. However, the experience was actually quick and painless and my husband (who has been to the ER at other hospitals like Mass General and Brigham and Women's, etc.) said it was the best experience he had. We only waited in the sitting area for about 10 minutes before being seen. The nurse asked a few questions, checked his vitals, and led him to a quiet corner spot in the large ER room where he could lay down before seeing the doctor. Everyone was friendly and answered our questions thoroughly. 45 minutes later we were out of there and had the peace of mind to know that nothing serious was wrong with my husband. read more

I went to the medical specialties department and saw an endocrinologist, which went relatively fine. However, since my clinical procedure, for the last month, I could not get in touch with the office or doctor. I was first simply trying to get a copy of my records and called during business hours and even sent my request by post. Their mailbox for rescheduling appointments or speaking to anyone is always "full." Last week I left work early and I went in during the hours stated on their voice mail message only to find that they close early on Fridays, which they do not update on the phone message. The parking can be expensive in the designated lot if you can't find a metered spot so this can be frustrating. I left a note under their door and someone did call me today but was denying that I had called during business hours and proudly stated that they do not accept voice mail messages. Then why do they never pick up and why don't they state that on the voice mail instead of misleading someone to call back in the hopes the box will be cleared? Glad I am going to a doctor at Lahey now since they have very good service and facilities. read more

So, this is of course a hospital, and nobody ever wants to need to go to a hospital. But I live very close to this one and have been thankful for that on more then 1 occasion. My first ever er experience was here, when I caught the dreaded Norwalk virus. This was a couple years ago. I was imagining it being like the show 'er', so i was quite nervous when I walked up the somewhat steep hill (technically i could deduct a star for that damn hill) leading to the er. But once there, I was taken very good care of, from the 5 bags of IV i needed to a few diff tests. I was here another time when my anxiety disorder left me unable to walk even a block without feeling like i was about to pass out from lightheadedness. again taken very good care of, and my questions answered. I came in recently with my roommate who was having bad stomach pain, and while the care itself was very good and timely, the receptionist took a very long time to check her in while she was in such pain. she seemed to be having trouble with the computer system, but that should not be the case in an 'ER'. i have had a couple of procedures done here too, and the techs and docs were all polite and friendly. If you need a hospital, this is a good one. I do need to note that i have excellent healthcare, so the bills aren't an issue for me. read more