Updated Review in response to the owner's response: 2/24/2025:…read more
I thought my review of 3 stars for the work was generous considering the lack of customer service and communication, and the high prices. As I stated, the overall quality of the nail job was good, however I am speaking about the overall experience.
This is what I have to say in response to your hostile response.
I'm glad you admit it was a day lacking customer service and admit to at least some fault. However, your lack of professionalism and attacking me after I wrote a review based on MY experience says enough. Also, no one ever communicated there was a spa option, no one. There was hardly any communication whatsoever, let alone about any optional services.
Telling me I'm a bad customer, insinuating I lack manners, and that I suddenly decided to change from gel nails to gel-x is FALSE. Stating I inconvenienced you by wanting gel-x is false because when I texted for the appointment, I clearly said I wanted almond nails, I never mentioned gel. I showed pictures upon arrival, and when I realized you both weren't registering what I wanted, I showed a photo again. I did not cause any mishaps, because after me, there were only 2 other people that came in, and in total, there were 3 employees. No one came in afterwards the whole time I was there. I was the last one there and when I left, no one came in as I left either.
In regards to me saying it is too pricey, you stated, you do not work for free. OBVIOUSLY. I paid and tipped. No one works for free. I'm simply stating my opinion, many other reviewers stated the prices are pricey too, but because they had a good enough experience to give 4 or 5 stars, you didn't attack them, like you attacked me.
Telling me you would never get a massage chair and that I can rest at home; you are completely missing the point. I am simply letting others know that a massage chair is not provided here because it is common for salons to have massage chairs. Many women go to the salon to get pampered and for a service and for some, it helps them relax; that is what people get tipped for, the added experience.
Ajumma, just because you have good craftsmanship, does not mean you can attack people when they write a review based on their experience. I'm curious as to why your response to me was in Hangul instead of in English, since you replied to others in English. If others google translated exactly what you wrote to me, they would be shocked at the full response.
I hope you can learn to take constructive criticism. I'm glad there are customers who love your shop, and have had better experiences than I had. This is the last you will hear from me. Take care.
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Initial Review 2/10/2025: First impression: walked in, no greeting whatsoever. Weird aura. Turns out English isn't there strong suit. They do not do any small talk at all. Unless if you know Korean. At this point I'm like, should I leave? I stayed anyway.
I was disappointed they didn't have massage chairs. I understand why they opted out for no foot spa, because in the end it isn't sanitary but at least a massage chair.
When I texted what I'd like and came in, I repeated myself many times. Once I realized she wasn't registering what I wanted I stopped her and told she and she had someone else confirm. I mean.... I texted it, verbalized it, and showed pics, and that should've been enough.
I got a small light pink charm, and I don't like that you see the glue through the charm but I guess there's nothing you can do since the charm is so light in color.
Otherwise, the quality is good. However, I requested something basic, and only got 1 charm glued on... I was in disbelief by the total cost. I did not think it would be this much at all!
A short mani with only one charm, and pedi ended up being $210!!! I just couldn't believe it.
As nice as it is. Never again. No massage chair, and way too costly. I didn't feel like I was being pampered or relaxed at all. Also, when the lady was working on my toes, another lady worked on prepping my nails. She made me reach my other arm across to one side so she didn't have to go on the other side. It was uncomfortable.
I don't like a lot of chatter but I'm telling you, there was no hello, no thank you, nothing at all. So strange. Even to show me the cost she just pointed at the screen. Like c'mon now.
Overpriced and bad customer service- more like lack of.
Personally, I would not go back.