I took my daughter to Professionail yesterday to get a full gel set manicure and a pedicure for her Junior prom. I will never return to this establishment due to their lack of customer service, poor quality of work and misleading approach. My daughter explained the manicure nail style she wanted to one person and showed her a picture. Then a different person began working on her nails so my daughter felt a need to explain again. This person did not listen to her request. She was very curt and kept saying she knew what to do. Another person asked me if I would like my nails done while I waited for my daughter. I said yes to a clean up of my natural nail and a pedicure which is relatively inexpensive. As the person doing my daughter's manicure spoke, she said something that did not make sense to me. So I asked her for clarification. She responded in a snide manner while the person doing my manicure laughed. She continued to laugh while speaking in another language to the two ladies working on my daughter's nails for at least 20 minutes. Clearly, my agitation was known because the person doing my pedicure asked me if I was ok. The person doing my manicure proceeded to paint my nails a color but left a large, uneven gap, then she did a clear coat that did not completely cover the color. When she left to paint another person's nails next to me, I asked the person doing my pedicure to fix my manicure. The person who did my manicure overheard me and began angrily talking again in another language to the person who was fixing my manicure. As the person doing my daughter's nails finished up, I looked at her nails and they did not look like the picture at all. She walked over with us to the register and stated that the total was $86.00. Not expecting to pay this amount, I asked her to explain the costs. She said I received a spa pedicure, a manicure, and my daughter a gel full set and a spa pedicure. I stated that I never said I wanted a "spa" pedicure which is higher in price. I said I wanted a pedicure. Looking directly at me, she stated something in another language under her breath. I asked her to look at the poor quality of work done on my manicure. I told her that the person doing my manicure needs to talk less about her customer and focus more on what she is doing. She offered to fix my nails, but by now I had already seen the poor quality of work done on both my daughter and I. I just wanted to leave. I paid the amount and was reaching for a tip for the person who did my pedicure when the person at the register comes over to my daughter to give her a hug. Really??? This same person proceeds to walk over and yell at the person who did the poor quality on my manicure. As my daughter and I walk out of the door, the two of them were yelling at one another. In my opinion, a hug doesn't replace misleading tactics, poor quality of work or lack of customer service. This nail salon should change it's name to Un-Professionail. read more