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    Proclaim Services

    5.0 (1 review)
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    1 year ago

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    Aviata at Palm Bay - The filth along the walls, the layers of urine on the floors and the flying bugs

    Aviata at Palm Bay

    1.8(5 reviews)
    1.7 mi

    Very clean environment, friendly helpful staff too. Office…read morestaff was helpful with all the paperwork. Nurses and caregivers are excellent, they take care of my mother and answer all my questions. Care is also wonderful, they pay attention to client needs.

    My mother was placed here to recover from her hip replacement surgery. She ended up here because…read moreshe has BC/BS which is horrible. I ended up taking her out of this facility AMA, because it was so unacceptable. She was in her bed almost the entire time, as there was no chair or recliner in the room. She complained that her rear end hurt because she was in bed for so long. I took a look and her rear end was black & blue from laying down so long. I find it appalling that she is not incontinent, but they had her in a diaper that barely fit. When I was there they had a male CNA come in to change it. My mother is 80 years old. She deserves some dignity. The man barely spoke English and he was putting a diaper on that was too small. WTH! She called me at 5:00 am in the morning begging to be picked up because the place was unsafe. I arrived there, and they had put her in a wheelchair instead of a chair. It ripped open her wound, and her dress was covered in blood. A nurse was trying to stop the bleeding, but only after a while was she able to do so. She was also in a room with a lady that had dementia. This lady was accosting people as they tried to see my mother (the driver for a transportation service, myself, my father), and she was saying that she did not have a roommate. I brought this up to someone and they said I'd need to request a room change. That is ridiculous. They know how that lady was, they should automatically keep her by herself. My Mom came back home and had to recover alone. At home, we were better equipped to handle her than they were at this dump. We at least had a recliner where she has been sleeping. The man in charge of PT was nice, but they did not visit her enough. They visited her while I was there. That is unacceptable. I plan to report them to the BBB and the Board of Health, I just have not had time. Please do not let your loved one stay here. Also, they did not answer the doorbell promptly. Even the staff was having trouble getting in because they were not answering the door. I'd give this place a zero if I could. They should not be in business.

    Anchor Care and Rehabilitation Center

    Anchor Care and Rehabilitation Center

    1.2(6 reviews)
    1.1 mi

    I'm writing on behalf of my cousin who was taking care of her mom (my aunt) at home. Hospice…read moreinsisted that my cousin needed respite care and she agreed. Three days later, my aunt passed away. This was yesterday (1/8). The Administrator has yet to call my cousin back. This was the same nursing home where my aunt fell, had a broken femur and no one noticed. They has her sitting in a chair with a broken femur! During the latest 3 days of respite care, my cousin witnessed bedbugs and ants on the bed. When you are poor and have no other option, unfortunately, this is how you die. It's awful.

    Admitted for rehab after spinal surgery. After arriving late afternoon, a room was assigned and not…read morevery clean, food residue, ants, dirty window tracks with what looked like mold, holes in worn sheets, leaving questionable concerns. Paperwork was given to fill out without any assistance to address questions. Pain medication wasn't available until 9 pm; Evidently incoming patient chart was not read or reviewed. Attentiveness to call button left a lot to be desired. Front reception desk had to be called. Personal belongings are not secure. A small bathroom between rooms do not lock and can be used as a walk thru and gives way to personal safety and theft. When concerns were mentioned, lip service came easy with apologies but no satisfactory results. Definitely would not recommend this facility for care and wonder how this facility is in operation.

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