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    13 years ago

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    UTOPIA Fiber - Cracked driveway

    UTOPIA Fiber

    (44 reviews)

    In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

    The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

    New Star Communications Int

    New Star Communications Int

    (2 reviews)

    Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

    I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

    Xfinity Store by Comcast - New Xfinity center just opened up next to the ACE downtown.

    Xfinity Store by Comcast

    (37 reviews)

    Central City, Downtown

    I've had good experiences with this store.... So why this isn't a one star review. Typically most…read moreagents here are helpful and friendly. The "Greeter" today who I believe is named Jason (Long hair, beard and mustache.... ) I can't say was. I came in to pay my bill and Jason basically didn't even say Hello. The girl in the back did welcome me and asked if I needed help. Advised I just was using the kiosk and she let me know to check in with her if I needed anything. I tried the kiosk a few times but it kept telling me I didn't have an account. I went up to the front desk and asked Jason if I could pay and he asked "Did you put your Area code in." Yes. Of course. He walked me back and put my number in for me. "Is this the number you use for Comcast." It's my only number, so yes... and at this point he was sounding a bit condescending. He asked if I had my account number which since I was just popping in after going to run some errands, no I did not. He told me he'd check me in and have someone help me. Now since I had come in, two other people had entered the store. One was being helped by the girl who had greeted me. Great I thought, since my two dogs were in the car and this was already taking more time than I liked, given that.... The girl who came in after me was helped.... so I went to talk to Jason again. I mentioned I had been there first and he just told me I had to wait my turn. But I was here first, I mentioned again, and he got surly and told me to wait my turn. At this point I asked for a manager due to his attitude and tone (Note: I've got an HR and Training background and usually sit with new reps in my office to help them understand "Soft Skills," or how to interact with customers). He said they weren't there. I asked for a card. He couldn't find one and said he needed to check these other people in before he could be bothered with me. Now one man was at the desk, so I do understand that and he had several devices.... but he then made me wait while he checked the other guy who had showed up in. He also made the point to say "The Manger KNOW ME VERY Well" as if whatever I had to say wasn't important or my experience wasn't important because the manager was his buddy. At this point I went back to a newly free rep and asked for the Manager's card. I also paid my bill. Jason then came up while I was talking to the other rep. gave me the card and continued to argue with me and tell me I needed to act like a "Reasonable human being." I'm not sure when a reasonable human being comes up to a customer and continues to berate them, but maybe I missed something in all my years on the planet. Honestly, it's not like Comcast is the only or best show in town, especially when I only have internet with them. They've already let someone order three iphone on my account from them, back east no less, and that was a mess of hoops to jump through. And though this store usually is good (though honestly I've only gone in to pay my bill or once when I was thinking about jumping cell phone plans and they could smell money on me).... I think it's Time for Google Fiber.

    I am not an Xfinity customer. I would give this specific store location 5/5 stars because the…read moreemployee helped me with my urgent issue. Today, I had three Comcast technicians come to my door because they needed access to a pole that was behind my property - not on my property. Again, I am not a Comcast customer. I told them that I did not have a key to the fence that would allow them to access the pole. I told them that they needed to contact the golf course, or they needed to find another way to access the pole. This technicians ignored me and came onto my property without permission. I have three dogs, and my dogs were unsecured and could've escaped my yard. These technicians also broke a fence even more that had already been broken, leaving it unsecured. They entered my yard, placing their ladder in a precarious position, risking their own safety and putting me in a difficult situation when it comes to my homeowners insurance. They did not provide evidence of an easement where they would be able to access the utility pole. I have all of these interactions recorded on my security cameras. I tried contacting Comcast, but the contact links were either broken or sent me directly to speak with a robot. I had to come into this store to talk with a real human, and they were super helpful. While I will never have Comcast as a provider because of the terrible technicians and the horrible online customer service, this store is doing the best that they can and the employees are truly there to help people in need.

    Pro Tel - isps - Updated May 2026

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