I messaged for a quote and got a reply within 20 minutes. They were able to come to my apartment…read moresame day (which was a Saturday) and set up the TV in my bedroom. They did a great job, were super nice, and reasonably priced. Chayla also followed up with me to make sure everything was good and I didn't have any questions which I thought was a nice touch. I can't recommend them enough!

These guys are the BEST! They were incredibly helpful, responsive and did a great job installing…read moreour new garage door opener. We had not ordered an extension that was needed (our fault entirely) and they helped us make sure we got the right part. They came right on time and stayed until the job was done, even after it was 11 pm. I would recommend this company to anyone! Thank you!

Stole my money no response submitted multiple tickets No…read moreanswer to any inquiries Did not deliver what they promised

We brought a brand new house with a "smart home system" nothing connects on there connect four…read morenetwork! We have had multiple front door cameras replaced on the house warranty. The last time I called them out to fix a brand new camera. My wife walked down stairs and found the tech looking through our basement not close to any wires or cameras! Creeping! Crooks!

Very unprofessional. Do not do business with these people. I would give 0 stars if possible.They…read moreonly care about you until they get your money and then leave you high and dry when it comes to future customer service. Estimate given for install time was a 3 days. It ended up taking them 3 weeks start to finish. They tried to charge me for painting my wall when their management agreed it would be waived due to the painting needing to be completed becuase of mistakes made by their installer. After they took my money they have ghosted me. When I called them to honor the warranty for the $500 subwoofer they installed which blew out 6 months after install. They have yet to respond 3 years later after repeated attempts to reach out for assistance. Also the projector does not always fully boot up and was installed way to close to the back wall to where the hdmi cord is kinked. I could go on and on. There are too many problems to name with install, quality of product and most of all customer service. There has been a real feeling of hostility and animosity from this company ever since the shoddy workmanship they performed and collected the check. 3 1/2 years later and I have little hope they will ever try to make things right. If they are still in bussiness and you are concidering them to do a custom install for you. I recomend to run away as fast as you can before you go through what we did.

Ben was easy to contact and quickly set a date to come to my home. Nate came to my home on the…read moreappointed date and time. He was very thoughtful, polite, and thorough. He initially inspected all aspects of our internet and tv connections. We use CenturyLink for internet service. He tested this service for speed. Although we were told we should receive information at 40 mb/s, he could not receive more than 20 in spite of the new modem we had just installed. He suggested several things that he thought might improve our internet and wifi reception. These have improved reception and consistency throughout the house but have not increased internet speed. Because our remotes (10 year old Control 4) were battle worn and out of date, they suggested and replaced ours with logitech. I was very dissatisfied with these. Reporting this to Ben, Nate soon returned and replaced the Logitech with another brand. We are much more satisfied with the new replacements, which are much more intuitive and easily used. My only complaint is that we didn't identify at first our desire for more user friendly remotes than the Logitech. This resulted in increased time and replacement of the recently installed controllers. Nate has been very accommodating and helpful. His knowledge, skill, and personality are very comfortable, and make us feel very prone to call upon him if and when we need additional assistance.

Been working in property management for - well I won't age myself but for a quite some time and…read moreCommunity Controls has ALWAYS been my go to for remote controls and FOBs for building access. At all of my properties - I've always been able to reach out to Tanner H. and he has ALWAYS been AMAZING at getting me what I need promptly. He responds quickly and never fails. Even when he's off - he has someone checking his emails and assisting! I freaking LOVE Community Controls! Thank you guys so much!! And give Tanner a raise - he's the best!!! CT

If I could give this place 20/10 stars, I would in a heartbeat. Liz is truly the kindest, most…read morehelpful person around. She absolutely saved my team by offering alternative solutions to our ongoing gate issues--lifting the biggest weight off our shoulders just in time for turn. What used to be a daily stressor that filled me with anxiety literally had me crying happy tears on a random Tuesday. If you ever need anything--Liz is your person. THANK YOU, LIZ!

Attentive. Fast and competent. Very friendly and fair. Love these bros! Use them! Yearead more

I'm listening to a great Oscar Peterson SACD thanks to Dustin at Audio Wizard AV. For a very…read morereasonable $85.00 an hour, Audio Wizard's set up my complicated system in a miniscule apartment, with no wires showing and great sound and picture. Dustin also programmed my Universal Remote so I wouldn't have to shift from amongst 6 or 7 remotes. There was an issue with my subwoofer, not caused by the installation, and Dustin came back to make it perfect. That's what I call service!

Patrick is great to work with. I feel that my purchase was a good value. Quality items and great…read morecustomer service.

Best home theater/ automation company in Utah! They offer great products, employees are extremely…read moreprofessional. And excellent customer service. Would highly recommend.

I talked to Dave and set up an appointment to talk about my gate opener needs and have him give me…read morea price. They run a company called Utah Gate Company under the Tri City name. He couldn't come out until Tuesday at 10am the following week. I waited for him on Tuesday and he never showed up. I called to see if he was on his way around 10:30am and no answer. I texted him and still never responded. I called 2 other companies that day and they both had quotes for my gate opener needs by late afternoon. These guys run Utah Gate Company under this Tri City Alarm. I am so not impressed with their lack of professionalism. They lost out on a big job being flakes. Use some one else and avoid these jokers.

So let's get this out of the way ... I am single and I live alone. So a security system is a must…read morefor me. Dave at Tri City came out to do an onsite walk around, suggested a system that was not only cost effective, but also the right fit for me. I was convinced that he was going to suggest a sensor on every window, which would have cost a lot, instead he suggested a system that was a little smaller, more cost effective, and not too big for me. It was around what I expected to pay: $500. He did not try to over sell me with equipment and services I did not need. No cameras, no uber high end pricey equipment. He told me what he thought I needed, gave me a few options, and then let me make my decision. When his tech, Jim, came out to install he was courteous and respectful of my time. He had every component he needed for my install, made good use of his time, and was able to install everything in less time that I was told. He even came back out when the cable company made a change to my phone service and reconfigured my alarm. Here is the thing about alarm systems, though. There are so many local places who will give you the equipment for free and then charge an outrageous monitoring fee and lock you into a contract; worse than cell phone contracts if you ask me. I paid for my equipment, my monitoring fee is very reasonable, the service is great, and the monitoring is done locally. I loved my experience with Tri City and am sure I will be with my alarm company for many many years. I feel safe and secure in my home ... alone ... with no one to love me. But that is a review for another time and venue! Call Dave, he'll take care of you.

Ryan, the owner, was extremely professional and polite. He provided a competitive quote and great…read moreservice. The install was quick and made sure all wires were hidden and TV and sound at were leveled properly. I would recommend him to anyone.

Ryan did an incredible job with our home audio system and theater room! The sound through our home…read moreis awesome and we use it everyday. He was thorough, gave some additional ideas and had great prices. I've referred him to several friends.