Responded quickly! #1 service!!…read more The Best most professional Oil change Crew I have ever seen

Great experience all around. The guys who took care of me were extremely nice. They give you water…read moreand they all stopped and talked to me I never felt pressure to buy anything more than what I was there for. The girl was also very nice she had me cracking up laughing. I recommend!

I cannot share our love of this Valvoline location enough, every time we go it's exceptional…read moreservice, especially from James. He is always friendly, always efficient, and professional. He keeps the whole crew moving and jumps in to help wherever he is needed. This location has a customer for life because of James.

Had to wait both bays were 4 deep had oilchange and trans fluid changed. had 10 months on oil and…read morethey always tell me its not due yet I tell them change it anyway, otherwise not to bad

First time getting an Oil Change and I was extremely nervous. Pulled in and was met with an…read moreextremely friendly and knowledgeable staff! I was mainly talking with Wyatt who was really interpersonal, knew what he was talking about, and was patient with my lack of car knowledge. He answered any and all of my questions explained to me what was going on and even helped fix an issue that I didn't know was there and possibly would have caused issues. Then I got a free car wash, so everything was incredible and everyone here was phenomenal. 10/10 recommend this place! -Bear

Where do I even begin, every team member there is a reflection of Jimmy! I have been coming here…read morefor 3 years now and have NEVER been disappointed! Thanks to Jimmy's Express Carwash & Quicklube for quality our neighborhood can rely on!

I recently took my car to Big O to get my brakes inspected. The crew was so helpful and with making…read morean appointment to drop off and come back later, it was a breeze experience for me.

Customer service. Our daughter was not aware of how to…read morenavigate in the automotive world, and her tire light was on, so we sent her to Big O hoping to get a fair shake. The gentleman found that the passenger rear tire was low and needed air, so he put air, then he said you may have something in the tire. Then she said, "how will I know? And he said your light will come on again,without ever checking her tire to see if there is anything in it. And when I called and spoke to Robert , he basically told me it's our daughter's fault for not knowing what she's doing. I say to Robert, shame on you. We sent our daughter to the experts. It's your responsibility to do your job , expertly. Word of caution!! Don't sent your young adult children to see Robert, he will not help them

Great oil change experience!…read more Dean was professional, articulate, upbeat, and the entire staff was attentive & quick yet conscientious about what they were doing... This is the only place I'll go to in Reno. Thanks, John

Pretty hassle free. Efficient oil changes to smog checks, will keep coming here. Prices are pretty…read morereasonable as well.

Jake was easy to work with and got me in even though it was a short (Holiday) week. I went in with…read morea "shimmy" in the front end. The people in the office were all courteous, welcoming, and pleasant! No "talking down to a woman" bs at all. I really appreciate that! Communication was clear. They called when they said they would. Jake was clear on fee structure and costs along the way. Sunshine also performed a pretty thorough general inspection and found a few additional things that needed to be addressed. The choice of what to do or not do was completely mine. There was absolutely NO pressure to approve the other suggested services. They sent a text with pictures of what they found and explained anything/everything I asked about. Again, very much appreciated! I ended up needing new lower front rocker arms & bushings. They also performed an alignment (due to rocker arm replacement) oil change, tire balance & rotation and replaced the engine filter. I could see it was needed based on photos sent via the text. Jake found a replacement kit that included arms and bushings which saved me some money. Yay They also found the tires had been rotated improperly for an AWD. They checked tread wear and put tires in correct position to help them wear more evenly. I am completely satisfied with all levels of service received. Thank you so much Jake and Sunshine.

Great Communication and service I highly recommend…read moreSunshine. My motorhome drives so smooth now

I just had a great experience with Nathaniel and his team at the Meadowood Jiffy Lube location…read more They were short-handed and had every right to be stressed but handled things to the best of their ability. Nathaniel explained everything to me in a way that made perfect sense for what I needed to have done to my vehicle. In fairness, not everything was complete. I still have to have some things on my dashboard reset, however, the team gets a pass due to being short-handed. Being a manager at my place of employment, I understand that things can slip through the cracks when being short staffed.. I have nothing but empathy for Nathaniel and the crew today. I can always go back later in the week and ask him to reset the dash or go to another Jiffy Lube location and perhaps they can reset things there. Thanks for taking the time to read this. Keep up the great work over there.

I have mixed experiences getting an oil change as a woman, but today was one of the best…read moreexperiences I've ever had. Both gentlemen who were working there were very nice. I was in and out in a snap. I had a $28 off coupon and he couldn't find it in the system, so he gave me $30 off which was really nice. Seriously, an amazing experience. Thanks guys!

Good place to get your smog check done. This isn't a fancy place, but it gets the job done. They…read moreoffer coupons online. They don't take appointments, so bring your patience. I have only ever waited up to 20 minutes for the smog check. I pay my DMV renewal fee while I'm there. Staff is friendly enough.

Always in and out quickly and professionally. I am not really a big fan of doing my own oil…read morechanges on my truck. I know, take my man card away, and if I need an oil change this is the first place I consider. They also give a $5 discount for checking in on Yelp which makes it more affordable than without. I don't wait in the car like some places, but it still is pretty quick.