Showed up right up on time and was EXTREMELY professional. Mark worked extremely hard and fast (the man was drenched in sweat) and made my couch and ottoman and seat cushions look brand new. Told me it would take an hour and it took a little over an hour. Also, the reason I picked this company is because they were one of the few that was open on Sunday! This is when people get stuff done around the house, I can't imagine why other companies are closed on Sundays! Will use Pro Steamer Carpet Cleaner again! Thanks! read more

Paul communicated great from the first call until the end of service. He did a great job on some carpets that were pretty rough! I would recommend this company to anyone who needs a professional who knows what he's doing! Great job Paul!! read more

I was happy with my interaction from the first phone call all the way through the cleaning. They were on time, fast, efficient, thorough and friendly. The technician helped me move my rug and ran through enough cycles to clear out 18 years of dirt. It's like new again. I'd hire Pro Steamer again without hesitation. read more

Pro Steamer Carpet Cleaner - Carpet Cleaning Near Me

Seems like they run a major racket.. This company forces employees to upsell services & the guy who comes to clean your carpet is forced to upsell services was forced to pay $20 for a 600 sq ft cleaning.. Even though the voucher said 2 rooms of 450 sq ft each I dont mind tipping for the service but to pay money for what should be included seems unfair.. Their custom service agents over the phone will say ok to everything you ask . They should be better informed of additional charges such as this and explain when you give the voucher and schedule the appointment read more

We just moved to the Loop two months ago and completely forgot what it is like to live in a carpeted apartment with pets - a cat and a dog, especially an elderly one with constant "accidents". I was in tears every day cleaning with pet stain removers before I called Pro Steamer. Paul (the technician) is always on time, professional, and EFFICIENT. Today's the third time I used their service and I foresee I will have them come at least once a month. NOTE: My stupid-head spot-cleaned the carpet with clorox a few days ago (I know I know...). The whole apartment was decorated with discolored patches :( but guess what, Paul saved the day by successfully taking them out today with his machine and saved me thousands of dollars to replace the wall-to-wall carpeting! read more

Pro Steamer was very timely and professional. They did my 3 couch set and showed me all the dirt it was taking out in the toilet flush. Left my couches looking new! Very good service and would recommend! read more

Awesome service A+++ This crew was amazing, we have a rental property that our last tenant really abused and neglect our carpets, it was in a really bad shape, after searching online we found pro steamer on yelp, customer service was excellent, the technician explained to us each step of the cleaning process, the results of before and after was amazing, we actually saved A lot of money by not replacing the carpet, we are so happy we definitely going to recommend this company to our family and friends. Great job guys. read more

I have a one bedroom condo in a high-rise in River North with white carpet. For a reasonable price and friendly customer service, I was able to book a carpet cleaning the same week I called. I communicated via email and I know they are also easy to reach on the phone. The person that came in right on time was very professional and did a spectacular job moving furniture, being flexible as I was at home, and working hard. He spent a good amount of time in both rooms and made sure that I was pleased with the work. I will only be using this company for carpet cleaning and highly recommended them. read more

We were using Pro Steamer Carpet Cleaner for all of our carpet cleaning needs for a while now. These are the things we like about these guys: On time all the time, Flexible schedule availability, Great costumer service. And the most loved attribute is friendly service and impeccable quality of work. We highly recommend them for anyone who needs their carpet or upholstery cleaned. read more

Pro Steamer Saved The Day!!! My elderly father had asked me to line up carpet cleaning before his big birthday party because his dog had been urinating on the dining room rug. Since my mom passed it's been tough for him to keep the house up. Well, it was two days before the party and I had forgotten to do it. UGH! Scrambling, I started calling companies in his area but no one could come for weeks. Cut to Pro Steamer. I called him Friday morning, told him the situation and he was at my fathers home only a few hours later. I had no idea what to expect but told my dad to give me a call when it was done. The carpet was very old and had definitely seen better days... Four hours later I still had not heard back from my dad so I called him. Turns out Pro Steamer had just left and dad said the carpet was immaculate. He literally had awe in his voice. Lol He says "This guy was something else! He was here for four hours and you won't believe how great the carpets look. It doesn't smell anymore! I'm so relieved. Thank you for a great birthday present." Pro steamer you made me look good.:) My dad was so happy to have his dining room back. I had him buy a little fence to block the dining room off from the dog so the carpet will be staying fresh for a long time now. Do not think twice about trying this business. You will be so happy you did. Thank you Pro Steamer! You ROCK!!!! read more

What a hard working guy! Mark from Pro Steamer steamed my carpet and upholstery and I can honestly say no other company has ever worked so hard cleaning the same area. I've used Stanley Steemer for years and was usually pretty satisfied but decided to try Pro Steamer because there local and had some decent reviews. (They charged much less, which is a huge reason to try them!) Mark moved all the furniture and really made the furniture and carpeting look like new. I have them coming back in a week to do two more rooms- he would have done everything today but I decided to give us a room to sit in while the family room is drying. I recommend them if you want a good job done. read more

NO, NO, Don't waist your money. What a Horrible and UNPROFESSIONAL Company, it's so hard to rich them, finally set up and schedule and appointment and they don't show up, don't call or nothing. And i had moved all of my furniture so they could clean, plus change my entire day to be wiring for them. But, they already redeem my groupon???? now they won't answer the phone on either or their sites. amerimaids or pro steamer carpet cleaners. A BIG NO read more

Amazing, my carpet looks brand new. Quick email responses and friendly service. Arunas did a professional job with a smile. Top notch carpet cleaning.... read more

Everyone was very friendly and professional. I was able to get a quote thru the phone and the price did not change once they got here. Mark and company was very nice and thorough. My carpet looks great! Happy wife and mom :) read more

THIS REVIEW IS FOR MAID/CLEANING SERVICES, NOT CARPET CLEANING. I purchased a living social/groupon/you swoop deal. They were unable to schedule my service until a month and a half out (perhaps they shouldn't have allowed so many people to buy the groupon). I was never told ahead of time that they wouldn't bring all supplies, so I got a call from them once they arrived asking if I had a vaccum. We had just moved in so I didn't yet, and asked them to just work on other things (dusting, deep cleaning baseboards, etc). Honestly, when I got home, all I could see that had been done was the bathtub was cleaned. No idea what the "three hours" of service was used on. Would not recommend. read more

I had 1 person show up last week to clean my place on Thursday, just the basic cleaning for the Amazon Local deal that I had. She was very nice, but an awful cleaner. She didn't dust, she dropped my wife's jewelry box on the floor, she didn't sweep/swifter before mopping, she used some sort of cleaner on my glass shower windows that left a film, etc. Also, I took a half day off of work so I'm out double b/c my place is still only half clean and lost a half day of pay. I am calling to complain today. read more

Great service. The prices are very reasonable. The guy who cleaned my carpet arrived on time and was extremely professional. There were many red wine stains- lots of red wine on my carpet.It really looked awful but Pro Steamer changed the color of my carpet. All wine stains went away. read more

We usually don't use a cleaning company in summer time , but i was doing house remodeling. So after people walking on the carpet for few weeks with their dirty shoes on , i needed somebody to come in asap. So i found this company . I figured why not try it , they said they can help me out and come over the next day . Well I'm glad i did . Service was very nice , the guy who cleaned my carpet was polite and very detail orientated . The only complaint i would have is that i wish he came the same day i called .... Wishful thinking , i know ... Lol . I highly recommend to try this company read more

Arunas called and let me know he was 30 minutes out. He showed up and did a very thorough job on our very neglected living room carpet. He was very professional and patient with our cat. All in all, it was a pleasant experience for a reasonable price especially on such short notice. read more

Pro Steamer came to my house on only a few days notice after I asked for multiple quotes. They were competitive in pricing and the only company who would come on short notice. They got out a few tough stains, and the carpet looks great. Will definitely use again. read more

I found this company via yelp and took a chance. They were able to come on a Saturday when I needed the work done. I also got 2 puppies about a year ago and they had several accidents. Aaron was very professional, timely and did a GREAT job getting my rugs look and smell clean again. Great Job and thank you! Anna read more

We hired this company to clean our couch. We used an Amazon local deal, which cost $45. Arunas showed up and said it would be an extra $60 on top of the deal because it was a 4-piece secional couch, which was annoying but understandable. Still a good deal for this size couch. I agreed and he went to work. Then the storm came...while elsewhere in the house, my husband and I looked at our camera system to check on our two kids napping...we have four rooms on camera, including the one in which he was cleaning. We watched in horror as he spilled a 5-gallon bucket of water on our pristine hardwood floors. We went upstairs to help clean up, but there was so much water it was standing on the floors for about 10+ minutes. Under the couch, the media cabinet, in the kitchen, etc. He told us not to worry, that it would "dry up" and to just leave the water under our $4,000 media cabinet from Room and Board. We insisted on getting his help to lift up the media cabinet to dry underneath and put towels down to air it out. 24 hours later the floorboards started bowing on an approximately 8' x 8' area of the hardwood floors and we called him to investigate. He came and acknowledged that the water did "look like it caused some damage." He said, again, don't worry and that it will "dry up" and that the floorboards would "return to normal" (obviously they haven't). After two estimates for repair (one sent by him), at approximately $6,000 worth of damage, and worrying about mold in the floor: Arunas has stopped returning our calls and gone silent, and we've left him dozens of messages. So, we paid $125 for a nice clean couch ($45+$60+$20 tip) and $6,000 for a ruined floor. You do the math. I was fully prepared to offer a 4-star review (taking away 1 star for the spill) based on how Pro Steamer handles the situation, because accidents do happen, and when a company works hard to correct a mistake I think it says a lot about their character. Unfortunately, this company is COMPLETELY IGNORING us. We are in the process of hiring leg@l counsel to force them reconcile with us and engage the insurance that they claim to have (on their website) to fix this horrible damage. Review will be updated pending how Pro Steamer Carpet Cleaner fixes this situation. Regardless, our enormous family room/kitchen has to be torn up, rebuilt, resanded, restained and revarnished and we will have to move us and our two babies out of the house for a week while the work is done. If you want to work with a responsible company with a great work ethic, keep searching. Let the simple truth of our story with Pro Steamer Carpet Cleaner guide your decision. These aren't even extraordinary circumstances - spills happen all the time and that is why insurance companies are in business. UPDATE on 8/24/2012: We paid a couple of thousand dollars to have our floors redone. He continues to completely ignore us (even though he signed for registered letters) so we are filing a l@wsuit. I could go into more detail but honestly I'm tired of talking about him. Ugh. read more

The cleaned six oriental rugs and did an excellent job. They were extremely responsiveness to scheduling the pick up and drop off at convenient times. I would definitely recommend. read more

I bought a voucher through Amazon Local for cleaning services. I was moving out of my apartment and needed some good cleaning. I called ahead of the appointment to make sure of the time so I could make sure someone was home. The person on the phone tried to change the appointment to a different day, but agreed to keep the appointment when I told her that would not work. The day of the appointment came and went and no one ever showed. I had someone waiting at the apartment for two hours and I never received so much as a courtesy call saying they weren't coming. read more

We have used Stanley Steamers and Sears and have been left disappointed. Then we found Pro Steamers and FINALLY, we feel that our carpets are as clean as they can be. Pro Steamers does a thorough job. They didn't rush out but took their time and got all the stains out leaving us with a clean fresh smelling carpet. We have been using them for 3 years now and will have them back again. We highly recommend this company. read more

I am 52 years old and this is my 3rd house I've owned. I also have had my own business for close to 38 years. In that time I've assisted with a dozen people in opening their own successful business. What happen with me in this company was the most unprofessional way of doing business that I've ever seen. The experience I had with this company was the worst I've had in all my life. They told me NOT buy the Groupon They told me NOT buy the campaign until they got their to know how and what was going to be done. They are the ones to move all the furniture but, I did to help. All 6 rooms of furniture! When they got their and look around, they say it was going to cost me over 100.00 or MORE to do the job. Because of their travel time AND SO ON. Which is amazes me why they would even ever reach out so far away from their base, JUST to nickel and dime a client for living where they live. I talked to the owner extensively with details to make sure their I had a definite price, or THATS, what the owner said. At the end, after I told him why are you nickel and diming me. He said, I don't like to do residential and he was leaving because "I was COMPLAINING about the extra cost that was NOT talked about ... Wow! And he left my home just like that.... My house was upside down. Furniture everywhere to accommodate the service being done and the convenience I was providing them in doing, and he just left out the door. Very unprofessional. I called the neighbor got "Service-master" to come out and hour later for the same price and NOT anything extra! And they through in another stairs. AND NO GROUPON! They are the ones to move also move the furniture I'm SOOO disappointed I ever called "Pro Steamers. I give this company 5 NEGATIVE stars Very disappointed and very unprofessional. read more

Definitely recommend Pro Steamer Carpet. Had them clean 7 rooms hallway and stairs and they did a fantastic job. They were recommended by 2 other friends that were also extremely pleased with the outcome. Mark was a true professional and was able to make my old carpet look new. Will definitely be the using them in the future and will recommend to family and friends. read more

I called to make an appointment. When they heard I had a groupon, they suddenly didn't have any appoints for at least two months out. I called groupon and got my money back. Not a nice way to do business. read more

I called for same day service yesterday at 2:00pm. I was desperate, had an emergency due to a flood and the owner of Pro Steamer came out at 6:30pm to clean the carpet. The price I was quoted was the same price I ended up writing a check for, and he even covered some areas that weren't originally mentioned. I will be using them and referring them again! read more

Came on time, very knowledgeable. They was able to fix the damage other carpet cleaning company created. :)

Paul, was great. He was able to get all stains off the carpet and it now looks as good as new. Will definetly recommned them to others.

Moved into a new house and the basement carpet had some some serious wear and tear from two kids using it as a play area. Ultimately, I'm going to replace it, but didn't want to spend the money right away. I called Pro Steamer last minute and they squeezed me in on a Saturday. Showed-up on time, did a really thorough job, and requested a fair price. I was really impressed on how clean they were able to make the carpet. Will definitely use again. read more

Today I had scheduled my 3hr cleaning service that I bought through Amazon deals. First, they sent 2 people for only 1 1/2 hrs. They said that it was the same amount of work being done. Secondly, none of the furniture in the master bedroom was dusted. I feel like this is an extremely easy and expected task. Last, I came home to the garbage emptied from all of our trash cans but they were then just left to sit on our hardwood floor hallway instead of being brought out to the garbage. I would have preferred they just left it in the cans so they would not have leaked. I was extremely disappointed in my services today and will unfortunately not use pro steamer for any future services if this is how they operate. read more

Pro Steamer came out and cleaned our carpets and did an excellent job! The gentleman who cleaned our carpet was prompt and very professional. We had 2 years of dirt and pet stains which were cleaned right up! Our carpet looks as good as new! He also cleaned our sectional couch which looks as good as new!!! I highly recommend Pro Steamer!!!! read more

Pro Steamer from Arlington Heights is awesome! Friendly service and great work! They cleaned and conditioned my carpets (living room, 3 bed rooms, and stairs). Also brushed off dusts and dirts from all corners. Highly recommend if you are looking for professional carpet cleaning service. Ask for Paul. read more

I wouldn't know what their sevice is like because they missed their appointment with me. When I called to see were the tech was and why he hadn't called me (which I requested that he do when I made the appointment) the dispatcher said she didn't know. A few minutes later she called me back and told me he was running an hour late. It would have been appropriate of them to let me know this especially as I cannot accommodate them at this later time. Sloppy business in my opinion. Somebody that cares will clean carpet. These guys are bums. read more

We've used ProSteamer twice a year for at least the past 5 years. Arunas has been very conscientious. He has flexible scheduling, arrives on time, works hard and gets the job done quickly and thoroughly. He is pleasant, polite and affordable. He is a true gentleman and I can't think of a single negative thing to say about him or his work. read more

The discount wholesale coupon group that I paid for the non-delivered service refunded my money. I told them that Pro Steamer was extremely poor in professionalism and delivery of service. read more

do not use for maid services!!! they were supposed to be at my home at 11 and they showed up after 2. they were also supposed to bring all the supplies and only came with a jewel bag of cleaners and a swifter. i even had to ask them to vauccum (supplying my own becuase they didn't bring one). i wanted the job to focus on dusting which was barley done and there is dirt and debris in most of the corners after they left. they cleaned the bathtub but left the grout yellow and full of mildew. they left before the time was up and hung around giving me the eye until a tip came out of my pocket (i always tip but it was really hard to do this time). there are many other smaller companies that do double the job at about the same rate. when i called to voice my concern, my words fell on deaf ears. my advise, keep shopping around... read more