Pro Skate is yet another one of those stores that is coasting the reputation that it built many years ago but has since failed to keep up with its former glory. When I first began going to Pro Skate for skate fittings and sharpenings, the staff was wonderful. They very well educated in their figure skating and hockey wear and excellent to consult with whenever I had a question. However, I have noticed in the last four years a sharp decline in their staff's willingness to help customers with problems they have with their skates. I was in a rush to get a new pair of blades on my figure skates, and since Pro Skate was the closest to my home, I decided to forego customer service simply for the sake of convenience. That is a mistake I will NEVER make again. Quite simply put, the staff at this store was so lazy, unorganized and evidently were not trained properly in the least that I had to go onto their website and search for the blades that I needed in order for them to stop trying to push me into purchasing a pair of blades I told them repeatedly I did not want. This only led to more chaos and confusion as they did not have the blades I wanted in stock and told me to phone their other location to have the blades sent to them. I could not believe how incredibly rude they were being to me, especially since the blades I was willing to pay for were more than the ones they tried to fit me with. It really did seem that my business was more annoying for them than anything else and they were just trying to sell leftover stock to simply relieve their stockroom of excess inventory. They treated me very poorly and would not listen to any concerns that I was trying to voice. I was especially offended after I asked my father to come along with me, once the blades had been fitted, and they acted as though all of the concerns he addressed (which were the same as mine) were legitimate and of the outmost importance, while with me they were nothing more than the impractical and silly ramblings of a young woman. I was thoroughly offended that I have decided to take my business to Calgary in future. read more