Im writing on behalf of 20 people. We made a relatively small order to this company (around 1.2K). I thought for a company like them it would be easy to manage especially since they appear to have been in business for some time . We inquired about fabric options and colours for the t-shirts and hoodies. Dean, who is presumably the owner, provided options for colours and fabric they could order for shirts and hoodies (however for hoodies only one option of color was given). We followed through with placing an order and we were informed it would take double the time (20 days instead of 10) to complete the order. Today, precisely 67 days later we got our order after multiple attempts to pick it up with "promised" completion dates. And to top it off - the order had to be altered and compromised behind the scenes (to the point where we had to refund people in our group clothing sale) on their end without any relaying of the information to us due to issues with where they sources their blank shirts and hoodies. Dean basically blamed us for the delay saying "our order was too complex and we picked too many colors and different fabric". He's the business owner, he offered us these options and we picked - simple as that. If he couldn't handle it, he shouldn't have offered. He has absolutely no customer service, and comes off very rude - his emails to me were always condescending. A simple apology would have went a long way, but it seemed like we were inconveniencing him and his business every step of the way. The last one I received read "Just all the shipping from all the different locations was a lot.....................I made no money............not doing this again"
This is absolutely unacceptable and we just wanted to make sure everyone that thinks of ordering from them knows this isn't a business that puts their customer above all - think twice before you order. read more