The good: nice car, good value. Easy return,…read more The bad: literally had to wait in line for an hour plus to pick up car. Wait time was atrocious. Check in people pleasant enough. Never had such an experience. Would recommend Thrifty at any airport but Knoxville.

Everything went well and we really enjoy the ease of how the car rental service is set up at the…read moreKnoxville airport. It's all simplified from picking up to dropping off.

We reserved/rented a car while on vacation for 5 days. Once we landed and claimed our luggage we…read morestopped by to pick up our rental. We waited in line for a few minutes while another customer was being helped. We were called up, made small chat with the customer rep that assisted us, he was pretty nice and helpful. He gave us directions on how to find the car in the lot and I told us exactly what to do to return it. He was amazing, great customer service. Had no issues with the rental while we had it. We returned it today without any issues, it literally took 5 minutes to return and check it in. The staff located in the parking lot were very helpful and guided us to where to go to park it. We were very pleased with the car and service, and will most definitely use this company again in the future.

Overall I was happy with our latest Alamo rental. Pickup took place after their nominal operating…read morehours; it was after 12:30a, but the counter was staffed. We were a little concerned about some pre-existing damage to the body, but apparently we didn't need to be; the total at the end was exactly as expected. I have to say, the Challenger was fun to drive! So, plenty of good, but in the interest of balance: One of my pet peeves is made-up fees; two charges totaling almost $39 seem to apply. Also, we returned the car after-hours, and signs said to drop the keys off "in drop box by booth", but here's the rub - there's no Alamo booth! We dropped our keys off in the National drop-box and hoped for the best (it worked out okay).

Oh my goodness!!! These people are the best!!! I am back in the "Volunteer State" again and back…read moreat the Knoxville Airport. I knew from my last visit that I was going to be taken care of when it came to getting my rental. Once again, I am very happy to be an Emerald member. I was greeted with a smile and when I told the representative that I was there in January, I got a bigger smile and a 'welcome back'. This time I was given a while Chrysler 300 - then my smile got big. The cars at this location are very well maintained and clean!! A big PLUS!! The pickup process is smooth and they try their best to make everyone RIDES away with a smile. The drop off process is a breeze, you pull up, park, get your receipt and get a 'have a safe trip'. I am very glad to visit here again and I hope to see you all soon!!

I have been renting at this location for over 6 years. They have been getting better and better…read moreover time. They just performed a major upgrade to their service. They seem to have more vehicles to choose from and as always the staff is top notch. I also rent from National all over the US. My only major complaint with National over all is the little things that keep happening with my rentals. Examples: no washer fluid (several times), fuel not full, charged for fuel when tank was returned full (several times), very long wait time for shuttle buses (Sacramento CA is the worst), expired tags on vehicles. For this location, I wish they just had the Executive Selection. Even if they don't, I should be able to upgrade from full size to SUV without being charged extra as an Executive member. I also like the reward program. I can rent any class of vehicle with my reward points.

**5 Stars - A Great Example of Customer-Centered Service**…read more I recently rented a Jeep Wrangler from Enterprise in Knoxville, and the experience reminded me why I continue to choose this company. I was running behind on my way to the airport and didn't have time to refill the gas tank--I'd used about a quarter of a tank and figured I'd take the hit rather than risk missing my flight. When I returned the car, I was greeted by a polite, college-aged representative who asked how everything went. I told him it had been great. He then kindly asked, "You didn't have a chance to refill the vehicle?" I explained I'd simply run out of time. Without hesitation, he replied, "Well, let me remove this charge for you. I'd hate to have your experience with us end on a negative." He took the initiative to waive the refueling fee (about \$27), and while the money was appreciated, what stood out even more was the attitude. I was genuinely impressed that Enterprise empowers their employees to make thoughtful, customer-friendly decisions like this. To that young man--thank you. And to Enterprise--bravo for running a company that leads with logic, care, and trust in your people. This small gesture went a long way in reaffirming my loyalty. I'll be back.

My credit card was cancelled (due to someone's fraudulent attempts to use it) a couple of days…read morebefore my trip. I had reserved a car, but hadn't paid for it, and I didn't have another credit card I could use. I had flown across the country and still needed to get to my aunt's memorial service, an hour away. The person at the counter calmly brainstormed solutions with me, but when nothing was working out, and tears were rising in my eyes, she ultimately offered to have someone drive me to another Enterprise office, just a mile away, at the airport, where I could use my DEBIT card to pay for the rental if I could show that I had a return flight. Then, the man who drove me there made pleasant conversation with me that helped change my mood. The man at the new office who helped me was also kind, helpful and quick, and I was FINALLY on my way. I have always had good experiences with Enterprise. This one was the top, though. I felt like everyone I met worked to help me get where I needed to be. Thank you to everyone!

What a great experience at Avis in Tyson McGhee airport. I…read moredon't normally stick with one car rental company, but my experience today is going to make me stick with Avis. I was helped by Crystal. What a great representative to have for your company. Crystal had a way of tending to my specific needs that made me feel so valued as a customer. Truly nice to see this level of Customer Service!

Avis, we need to talk. After this week's cross-country trip,…read moreI'm left wondering if this is normal service or a one-off disaster. We rented a car from the Avis counter inside Walmart in Leon Springs, Texas. I'll start with a positive note. The folks there were kind, patient, and helped clear up some early confusion on my end. No complaints with them. The trouble started the next morning when we set out for Tennessee in a heavy rainstorm. One of the windshield wipers was so worn out it smeared water across the glass like oil. Try driving 19 hours through rain with a blurry windshield. It wasn't just annoying, it felt unsafe. Once we arrived, we went to the Avis location at 4742 Centerline Dr. in Knoxville to get the wipers replaced. The guy behind the counter was polite but said he couldn't swap vehicles. Instead, he sent us next door to Pep Boys and told us Avis would approve it. Pep Boys had everything ready and were just waiting on Avis corporate to say yes. Then corporate denied it and told us to return the car. A complete waste of time for everyone involved. The employee at the Knoxville location quietly gave us a "direct line" to the airport desk and said they would swap the car there. We drove to the airport. The worker there immediately handed us keys to a new car. Except the key fob didn't unlock the car, and the car wouldn't start. The battery inside the fob was dead. So back inside we went. They gave us a third car. A white Chevy Trax that smelled like it had been used as a rolling ashtray. We pointed out the cigarette stench. The solution offered? Febreze. A couple of sprays. The smell was back before we hit the exit. So here we are, having driven halfway across the country in a car with bad wipers, and now finishing the trip back in a vehicle that reeks like stale smoke. Our clothes smell like it, too. I genuinely don't know whether to laugh or be furious. Is this what customers should expect from Avis? And where exactly do I send the dry cleaning bill?

I rented a vehicle and returned it the way I got it. A month later I have an damage feel of…read more$243.97. I called and spoke to customer service, they took a long time to review but came back on the line and said there was no claim and they would refund me. A month goes by no refund. I file a dispute with credit card, Payless sends them a bogus roadside receipt. Called back to Payless, they said to drop dispute and they would return my money. This company is a SCAM and I will never use them again. It took 6 months to get my money back!! ​

Useless car rental agency. Payless dropped my car reservation after two hours. My airline flight…read morewas late arriving into San Diego. This Payless is located at the San diego airport and they should be well aware that flights are frequently late. I was told they had larger rentals but the charge would be twice as much. My initial online rental was about $190 and they offered me the larger for over $390. I took my business elsewhere. Never again will I use Payless.

The attention was great! Loved the fact that the company has the cars at the airport so we just…read morewalked to the parking lot to get it! It was clean and a pretty new. Even when we returned it was really easy, arrived to the parking lot and the staff were there waiting on us, got the keys and I got the confirmation to my email about 15 min after. Really recommended car rental company

The price was affordable compared to other car rental places and the car was in great condition and…read more reliable. I always rent from there no matter which state I go to and I will continue.

Jennifer was super helpful getting us set up with a car while traveling with a baby! Excellent…read morecustomer service!

Wow. Cynthia went over and beyond for helping me with my rental…read more Super kind and welcoming. I appreciated her helpfulness and explaining all the details.

Tyler was great both when I picked up the car and when I dropped it off…read more The car itself was clean and ran great. The location is a little tight in one section of the garage, but that allows it to be right across from the terminal, not a tram ride away. The kiosk is sort of plunked down in an odd area but they make it all work. Did not get pressured for upsells, told any doom and gloom stories about using my own insurance. Did not get put into a significantly larger SUV than I ordered ( which has happened), which would have been most undesirable on some of the zero shoulder mountain roads.

Customer service gave us wrong information over phone and the employees here would not honor what…read morecustomer service said. Unfortunately this left us stranded!

Wasted time and money. Rented a trailer with a ramp. needed a ramp for some large furniture,…read morewasher, drier etc. Requested two furniture dollies and two bags of blankets. Got to house and realized brake lights didn't work. Jumper was frayed/ damage. Soon realized the small furniture dolly wheels were useless on expanded metal ramp, wouldn't roll at all, wheels jammed in holes. Returned trailer. Asked if I could get credit for unopened bag of blankets, told no. Mentioned bad wiring, told it would be fixed, which does me no good. Mentioned useless ramp, basically got a shrug. I'll never go back

Needed a small U-Haul, the service was great we went around the Uhal I took pictures making sure…read moreno scratches or dents wasn't on it filled it up before I turned it in.