If I could give a zero I would. We got a flat on the way home. No spare at all. Roadside…read more"assistance " told us to get an uber home. Then hung up on us. We called back. They told us to call 911. Then hung up on us. Finally talked to someone who got us a tow truck and Uber. Took one of our group to the closest airport and now they are giving him trouble there. We are stranded with our kids and luggage now. Don't use them. In addition we are in an unsafe area and are fearing for our lives. ETA of course we can't reply to the reply on this. We have called the customer service line which this link tells us to do and it was worthless. So not helpful at all of course.

Staff was attentive and they were able to get us in our car within 20 minutes of arriving. They…read moreare closed on Sunday but do have a key drop off box. Nothing exceptional but wasn't bad either.

One of the best places for jeep rentals great price especially for having the jeep all day best…read morething to do is rent first thing in the morning when they open up since it has to be returned back at 9 AM and you get 200 miles included they also give you a map of the local area of the smoky mountains national park do you get the best view for sightseeing this place is awesome and has great souvenirs inside as well I would definitely run again from Smokey Mountain Jeep Rentals next time we come back

We went in there to get some Jeep gear . Place was quiet and everything was going well. As we were…read morechecking out the gentlemen was helping us . I noticed that people were coming in and a customer asked the employee which was a lady if they had to wear mask . It's more than obvious you had too. Which I was in shock what the lady responded . she said "I'm Not the police you can do what you want" and was laughing. I didn't take it lightly because as a company you would want your staff to be safe and your customers as well. I honestly would not come back to this place if you are that selfish to put your staff or customers in that situation that could put them at risk with their health .

This rental business only gets stars for their friendliness and courteousness. They are nice…read morepeople. But they run a junkyard and those are the cars you rent from them. Very bad cars. I'm surprised ours got us up to Clingman's Dome. 2006 van with 160,000 and moldy on the inside. I'd much rather pay Enterprise for a new car rental.

My personal SUV Had a small mechanical failure and the Shop I took it to recommended this place…read moresince they could not repair my SUV until the next day and I was on vacation. First let me say I totally admire and respect them for there business savvy. Now this is NOT a place you wanna rent a car from if your primary concern is overall looks of what you drive. The car which they gave us reminded me of an accident recovery vehicle or on that had been junked and rebuilt (Traction control not working) But it looked like a nice used car and it ran and ran very well! I rather drive something that i know will get me to my destination then something that looks totally new but is going to leave me on the side of the road half way there...you feel me? The cost to rent the vehicle was around $60 for a 24 hr period and it was well worth the price and far cheaper then let's say Enterprise or Budget. They even gave us a convertible and the top did work! however I primary focus was trying to continue or vacation. Check-in was normal paper work, photo copy of license etc. Check-out...WAS A BREEZE! unlike your bigger rental car places it was like giving the keys back to a buddy after borrowing there ride less than 3 minutes whoo-hoo beat that! I would definitely recommend them to anyone who is looking to rent a safe, reliable, cheap car especially if you wanna save cash... These Guys are great!

Love this jeep rental company. Margaret was awesome!! She is the mom! Family owned. Great prices…read moreand easy to go topless. LOL. Would rent from them again. Got to keep the Jeep for 24 hours. Can't wait to come back to the mountains and rent another jeep. Go topless!

I just called to ask some questions. The man who answered was so rude!! I went somewhere else…read more Then I came on here and I see so many other reviews that say the same thing. RUDE MAN!! I DONT DO BUSINESS WITH RUDE PEOPLE.

This was a great way to see the mountains! We had so much fun! Staff was amazing and answered all…read morethe questions we had!!

Great experience! Clean vehicles! New! Great service! Friendly! Efficient! Military friendly!read more

This place is a well kept secret! The Jeep was new and in perfect condition! We had so much fun…read morewith it. Owner is responsive and very nice. Highly recommend!! His price was much better than other Jeep rental places.

This was by far the best day we've ever had in the Smokies! We've been coming here for years and…read moreI've wanted to rent a Jeep for the day every time! We called around and tried to ask questions and they were rude! This team is so patient and the prices are the best for what you get! We were meet with a brand new Jeep with Satellite radio and it was so easy to take the top down and put it back on! I highly recommend Jeep Rentals in the smokies. The reservation process was smooth and drop off even easier!

This dealership should be ashamed of themselves they intentionally sold me a car that was wrecked…read moreeven though the Carfax said it wasn't Scott shame on You for lying when i asked who glued the rear tail light in you said it must have been the old owner after a few choice words with you ... You even said over the phone on Sept 18 2025 maybe we could cover some of the cost well Scott how bout it you never reach out nor did your Legal team.. Same on You buyer beware of this dealer ship......... I would give them a Zero rating but it wouldn't let me!!!!

Amazing place to work at Scott and Marc are amazing thanks for an amazing experience I worked at…read moretwo other dealerships before, but I've never seen an owner kit so involved it truly is like working for a family owned and operated business thank you