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Pro-Plus Carpet Cleaning

5.0 (9 reviews)

Services - Pro-Plus Carpet Cleaning

Carpet cleaning

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Momentum Carpet & Floor Care - Deep carpet cleaning with Rotovac I360

Momentum Carpet & Floor Care

(216 reviews)

Great experience with this company. They were very responsive and upfront with pricing. They…read moreconfirmed service the night before, let me know when they were on the way, gave me options for Scotchguard without pressure and were careful with my furniture and did an outstanding job. I am very pleased and can highly recommend this company. Update: We wrote a check for more than the amount owed and the my actually called us to let us know!! We might not have caught it but they did and were quick to flag it and refund our money. That speaks to integrity on top of great work and I am so thankful! I wish I could give them more stars!

My entire house is full of white tile, white sofa, white carpet. A solid cleaning company is a…read moremust. Kamil and Stephan arrived with all the right equipment, professional, and a LOT of elbow grease put into getting the daily grime and dinginess back to it's original luster. I had them clean the white sofa that was showing two years of dust and dirt. They brought it back to "like new" condition. I had them clean the white porcelain tile where the grout in the high traffic areas started turning brown. They scrubbed everything CLEAN. They also worked hard on cleaning wool rugs (not an easy fabric to clean), they did an amazing job. I had them seal up the grout and the house looks fantastic. Momentum is a company you can trust and you should have in your contact list because you'll use them again and again.

Oxi Fresh Carpet Cleaning - Dark dirty couch after cleaning

Oxi Fresh Carpet Cleaning

(2 reviews)

Do NOT USE this franchise of OxiFresh managed by Julian Saenz. Not only was it the worst cleaning…read morewe have ever had (the couch was dirtier after they were done) they had the worst customer service we have ever experienced. My mother in law scheduled and took care of the appointment herself. As they were cleaning she expressed that she didn't think it looked right. The cleaner dismissed her. She called the office directly after the cleaning and they told her there is nothing they can do and that's just how couches look. Not only did they dismiss her both times, they also did not inform her of the 7 day "re-do" policy where they would actually come and re-do the cleaning. Once she told me about it I encouraged her to call again and request the policy. They not only would not rectify the situation, they tried to convince her she never called, forgot, must have called the wrong number and that she is not eligible for help. She is 80 years old will full cognitive capabilities and memory. This is not only poor customer service it is WRONG. She has the phone call in her call log and was very confused why they kept trying to tell her she was wrong. Once I started reaching out to the manager of this franchise, Julian Saenz, he was incredibly rude and dismissive to me. He would not speak on the phone only on text. His responses were that she never called, she probably called the wrong number and "just because you think you're important doesn't mean I'm gonna bend over backwards and break policy for you". I gave him multiple opportunities to rectify the situation before writing a negative review. I don't believe in writing bad reviews for small business unless it is incredibly bad, which this situation was on all levels. I encourage everyone to use other cleaning services and not support this subpar cleaning company with horrible customer service.

In early January they came to clean 4 Area rugs in my home. A week later they returned, at my…read morerequest, because the carpets were not clean. They cleaned again and even before the technician left, I showed him how the carpet was still dirty. He called his supervisor (franchise owner) who offered to return a third time which I refused bc after research I believe the cleaning method they use was not effective on my carpets. Please see the results after using my home carpet cleaner AFTER they had cleaned it twice! Owner credited me 30% which to me was not sufficient. I will need to either (a) do it myself or (b) pay someone else to do it. Either way I did not get the result I expected (clean carpets) so feel a 30% credit is not sufficient. And in speaking with the owner he needs a course in customer service as he was condescending throughout our conversation. The technician was 100% polite both times and I cannot fault him at all!

Pro-Plus Carpet Cleaning - carpet_cleaning - Updated October 2026

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