Such inconsistent service, the last three times were horrible. The last two visits my pedicure was chipping within two days, that's never happened in my life (yes both times). There is clear polish that is still on but the color chipped and gone, last two times an extreme language barrier, gentleman shaped nails not like I asked, several times I kept having to repeat myself, even others in the salon were repeating what I was saying because I was at like 15/20 times stating the same thing. At one point I had to file my own toenails. I stated the pedicure level I wanted and he kept bringing things out (and I kept asking "is this included" and he kept saying "yes" and I figured it was making up for the constant confusion, language barrier, and rectifying how irritated I was becoming (he asked me my nail color at least 5 times) and when I went to pay he overcharged me 20 bucks and the front lady was arguing with me (I paid no problem) but the fact he told me that was the basic and it wasn't and I asked MULTIPLE times and he said yes and I had to pay 50$ for a pedicure which was 20 bucks more than what I asked for it was the end for me. One lady I unfortunately got multiple times never painted the sides, would get mad when I asked her to paint them (I was very kind and patient). I ask to be cut short as possible EVERY TIME and they never listen, it's just been a really an enjoyable experience more times than I can count and I am done giving them anymore business. Really unfortunate because I've been going here for years and it has just tanked. read more

Very large salon with many pedicure chairs and tables. Looks clean. And did not have a strong odor. I liked it when I walked in but the moment I got helped with my finger nails, everything went sour. It's located in a plaza so there are plenty of parking spots. I did not have a good experience at this place. I was going away for the weekend and wanted a French manicure for my finger nails. A young girl took me in and started working on my nails. I asked for square shaped nails but a little round on the edges. I didn't want to look to closely making her feel uncomfortable so I let her do whatever she wanted. When she started struggling putting on the white lines I knew I can't be nice anymore, I had to start looking at my nails. Omg! They were all in different shapes! And the white lines were in all different widths. I asked her to fix them. She couldn't! I already paid $20 for that but I can't go places with nails looking like a child just did for me so I asked her to take all the polish off, gave her a $5 tip, and walked out of the salon with $25 less in my pocket and nothing done on my nails! Unbelievable. My finger nails are not for learning!!!! read more

Don't waste your time! They have people who's not certified doing nails and that slipped out after I expressed my concern as to if she knew what she was doing? She told me someone else will be doing my nails. If someone says their name Angel politely pass and wait for someone else. read more

WARNING WARNING WARNING Let begin by saying, Yes I cheated on my normal nail spot. Yes I was out looking for a side-nail shop. Pro Nails and Spa had pulled me in with the chilled fluted wine, exotic seasonal manicures and pedicures,herbal wraps, neck and shoulder massages. Yes I was about to fall for the grass is greener on the other side. Then this happened the worst service of my life. Let's break down the ugly treatment I received.First I'm with my daughter. We are pampering ourselves for a up coming vacation that's starts this Saturday. So we decided to give this place a try. My co-worker said she received good service and they offer drinks. We checked in on Yelp and there is a 5% percent discount on services over $50.00. Winning!! So why not give them a try right? We walk in the host is handling a call. So we waited till she acknowledge us and ask for list of service and prices. So far so good, They have VIP rooms and Spa packages. They offer an intense detail list from chocolate mani/pedi to regular services. My daughter picked Tropical Mani/Pedi that included a special soak,callus treatment, papaya scrub, mango mask, paraffin, 15 minute massage with papaya butter blend.I chose the Pomegranate Mani/Pedi that included Special soak, callus treatment, pomegranate scrub, clay mask. 15 minute massage with butter creme.We informed the host our selection. My daughter the tropical service and me the pomegranate service. We were lead to the back to open chairs ready for us. Its the standard chair that massage you and adjust to your back needs. Not the case, it massaged you and moved you up to the tech only. None of the chairs which had feature to adjusting to your back worked. The techs and host came over to clarify the service again. The host: "Ladies you want chocolate and pomegranate service?" Right?" Me: "No, my daughter is getting the tropical service'. The host with techs standing by: "Are you aware that's separate prices?" Me: "Yes" They: OK So while this is going on the ' special soak' is just plain water. They get our drink orders and ask again if we were aware of the price of mani/pedi. Yes at this time I'm looking at the tech like she is crazy. So I informed her yes I'm aware since I told the host up front that's the service I wanted. By this time the techs who act like they don't know English bring their supplies over to begin service. They drop to mineral tablets in the water. I kid you not, we were told again if we understood the price of the service. My feet are soaking by this point and I try my best not to yell. I tell them yes I know the price. They said OK. At this point they go back and forth with knowing how to speak little English and to not understanding any English spoken to them. We received our chilled wine flutes. Ok let the relaxations begin. She ask to cut nails down. I said yes but don't cut me. She looks at the other tech that's working on my daughter's feet and start speaking their native tongue. (Which I find to be rude but that's just my opinion). Now it's time the the scrubs to be applied My daughter's tech say: "Don't this smell nice ?" My daughter says "no, what is that? Tech: "rain forest scrub" My daughter: "I asked for tropical treatment it comes with papaya scrub." Tech: "yes this is it" My daughter: "No, it says rain forest" Its at this point I'm done. I have their service list in hand pointing to the service requested. Tropical Mani/Pedi . The techs are trying to say she asked for the rain forest. When did that happened? So one of the other staff members starts talking to them again in their native tongue. The pull the supply girl over and she said they did not have papaya scrub in. Wait what? The host or tech should have told my daughter that service was unavailable. By now the area is filled with other customers who can hear and see the anger that's in my voice because at this time there is no hold backs. I went in. Why were we not informed of this? Why were you pushing off rain forest scrub? Why can't you read the service listed? Then the tech did the unthinkable. She said "you wanted the same". Kid you not. I said "what did you just say? The other staff member again speak to the techs and they use the pomegranate scrub on my daughter's feet. I get control of myself. I"m trying to remember this is suppose to be bonding and relaxing time. We then decide that we will get manicure for our original nail spot. We sip the wine. Meanwhile the tech for some reason is rushing and doing a harsh job with my feet to the point that water is flying in the air from her using the brush on my toes. Everything was hushed from that point on. I left out there with my toes still wet. Yes I read the reviews from yelp. I did not see or received quality service. When it came time to pay the bill with Yelp app in hand did anyone try to give go customer service. It was to late. The grass was not greener. read more

Pro Nails & Spa - Some services - Nail Salons Near Me - Baltimore, Maryland

I love this place! It's a very relaxing oasis! Tammy was my guide...she was extremely pleasant and gave one of the best massages!! I feel grrreat! My nails look amazing! I got the Green Tea Mani pedi... a little expensive but worth it! She kept my glass of wine filled Oh! And the bathroom has heated toilet seats and a bidet ‍ read more

Pro Nails & Spa - Sammy was my guide for today...she was very nice and gentle. I am pleased with my experience today. - Nail Salons Near Me - Baltimore, Maryland

I went here for the first time this week for a manicure and pedicure. I'm not a gel or acrylic kinda of lady, nor do I care for designs. I'm into wonderful massages and just simple paint. Well, walking in, I was immediately helped and escorted to a pedicure chair. The pedicure chairs are in little areas off the main area and are quite cramped. While sitting there, I could hear the girl next to me breathe. The instruments she used were taken out of a fresh pack, which I loved. I picked the sugar scrub pedicure- $40.00. One thing that dismayed me initially was how there was no option between a basic pedicure- $25.00 and $40.00 ones, I opted to have the sugar scrub ($40.00) pedicure. She was thorough and the pedicure was quite long and enjoyable. I went for a basic manicure, and that was much more rushed and the paint job was mediocore at best. When I sat down to dry my nails, I noticed a sign that stated service is $1 a minute, meaning if you paid $40 for a pedicure, it should have been a 40 minute pedicure. It explained why the manicure was so rushed in comparison. read more

Came here with my mother. Wish i didn't. Walking in the place was very nice and posh, seemed like my kinda place. Wine was good that was offered. Service was very lack laster. Being asked if i understand the price of my service 3 times was a bit redundant. I can see the quality that they would have if they didn't rush threw my services. Warning future customers: lot of the scubs and lotions that is listed in their menu they don't have. Don't have high expectations. If you still decide to come here don't forget to use your yelp check in discount! read more

Went with my step mom a couple weeks ago to get our nails and toes done for her wedding. We had a nice, big private room. It was so pretty and the place in general is just really pretty. We were constantly asked if we needed anything, the little deserts they have or any drink or anything like that. Very good customer service. They did the best job on my nails that I've seen. Everything was even and the lady I had took her time, the girl that did my toes also took her time and they both came out very well. I also got my eyebrows waxed while I was there, best they've ever looked! I was very pleased, I'd recommend it and go back also :) read more

Dan is the truth! I started seeing him back in May. A few weeks after coming out of some tips! With his manicuring and my vitamin taking, we got my nails beautiful and strong, while in Gel polish! Then I needed my nails done, and he was out! So, someone else did them. Long story short, Dan had to cut down my nails today. We gonna start fresh and get them in shape again. Overall, the Salon is really nice. I really like the atmosphere. Been going for a year now! And will continue! read more

I have been getting my nails done here for years. I have always been satisfied except when it comes to the nail designs. Nice atmosphere and great customer service. read more

I love this place, they really know how to do nails the right way. I have gone to many of the nail techs and they are all great but Terri is the best. She shapes my nails so well and pays attention to detail. I always get compliments when she does my nails! Very clean and professional and I have never waited even without an appointment. read more

Pro Nails & Spa - Love! They last forever too. - Nail Salons Near Me - Baltimore, Maryland

This place was okay. I read reviews prior my visit there. I expected sterilized nail tools but upon inquiry found out that that's only the case if I choose to get "deluxe pedicure" which is around $45!! Since sterilized tools were the reason I went there. I was very disappointed that my $30 pedicure didn't include something so essential to having a clean pedicure. I had gone there with my mom. So we were having a good time there for the most part because of the company. Not to mention how rude my mom's pedicure person was. She was aggravated very easily. But my mani/pedi lady was very good. She made sure I was satisfied with my nail color. Although, I couldn't really tell her that I was not happy with her filing my nails little slanted because I was afraid she will get super aggravated like my mom's pedicure lady. All in all, this visit was "okay" I would most certainly not visit this nail salon. Ps. They did ask me for a beverage. But I could care less about that when the nail service was poor. read more

I set an appointment and everything went great. My friend and I went in and got seated instantly. While getting my pedicure, I was asked how many meals do I eat in a day. I found that very offensive. They continued to ask me more and more questions about my weight. read more

Very nice spot for mani/pedi. They offer more of a day spa feel than a corner nail shop. Even as a walk-in during what appeared to be busy times, I've never had to wait. They offer drinks and complimentary cookies. The services themselves are quite good, the massages are thorough. I've been here twice. The first time I got an upgraded pedi/basic mani. The second time I only wanted a basic mani/pedi. The nail tech urged me to get an upgraded pedi because she really wanted to treat some of the rough spots on my feet. I gave in, only to witness the customer next to me get extra attention to her tough spots with a basic pedi. Business is business though, and I fell for the okie doke! That being stated, they do a good job and they are in my neck of the woods, so I'll probably be back...requesting basic ;) read more

Manicures and Pedicures were amazing!!! Foot Massage at multiple times during pedicure Offered glass of delicious wine and herbal neck warmer applied during pedicure. Pedicure included callous removal(tailored to each guest), Paraffin wrap , clay mask, massage(significant), and sugar scrub for just$65. Oh and did I mention, that you receive a complimentary neck massage following your pedicure!!!! Nina and Michelle were meticulous, friendly, professional, and just a pleasure. I will definitely be back to this Catonsville gem. read more

I went there this past Friday to get a full set and get my old set taken off the tech acted as if she did not want to do what I requested. And convinced me that I did not need a new set. I then told her that it had been three months since I had a new set and that I did need a new one because my nails were breaking more than usual. Nevertheless against my better judgment she did convince me that I did not need a new set and that she will do it next time I come. Less then three days later 5 of my nails broke. I called to make them aware of this they told me that instead of coming in the day I called I had to wait until the next day "very unaccommodating". I told the receptionist that because of my work schedule I cannot come in the next day I will only be able to come in the day I called to make them aware of this issue. she was very condescending rude and arrogant. Ladies do not waste your money here they are expensive as hell and do not do quality work upon your request. They will try to convince you that you do not need a particular service because the tech may not feel like doing it. Very unprofessional condescending arrogant and overall unpleasant. #WorstNailSalonInBaltimore #pronailssalonandspacatonsville needless to say I ended up going to another nail salon so they can fix this monstrosity. Never go toPro Nails & Spa Catonsville total waste of your time and your heart and money. read more

Pro Nails & Spa - Nail Salons Near Me - Baltimore, Maryland

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Went to this salon for about 18 months but have since gone elsewhere because the prices are high and it reminds me of a place where the technicians are supposed to "get'em in and get'em out" as quickly as possible. Technician who did my nails did a very good job, and I went back to her constantly but could not afford prices for a mani/pedi on a retirement salary. Found a more reasonable salon elsewhere in Catonsville. Price is the reason I gave Pro Nails one star. read more

I went to Pro nails the first time back since the lockdown. The positives of the salon, generally clean and it looks like there are COVID protection measures in place. Prior to the pandemic, I've been here before. My nail technician Kim did a good job and I would say she is experienced. I specifically asked for an experienced tech because I had a bad experience before, but liked the salon so I came back. First, let me say I get a basic mani-pedi that was all I wanted. It didn't seem to go well because I didn't purchase "up". To put it honestly, I felt rushed. Like, let me get her out of the way. Prices have gone up and not to provide customer service, I didn't appreciate it, which is why I am posting. The only thing that was said to me while walking out the door was bye, and that was by the staff at the desk. I'm not sure I'm going back here honestly. Just know if you don't get "higher services" you may get treated the same. read more

Made my appointment and was pleased at how social distancing was observed and everyone had masks on of course. Felt bad for them as they had just redecorated before the pandemic arrived. I had Angel and will definitely request her again. I didn't feel rushed and after many layers for my dip nails I am going to good to go for a while. Great job, Angel read more

AMAZING! Sarah gave me an amazing full set of pointy nails! Great colors and always comes out amazing read more

Pro Nails & Spa - nails Acryclic Nail Tip set - Nail Salons Near Me - Baltimore, Maryland

Had a great manicure experience here! First I have to complement the floor layout: I love that the first thing i see is the front desk and not the pedicure stations. The place is very clean and tidy too. I appreciate how friendly the staff was and the complementary refreshments. Montana did a great job with my manicure and did not pressure me to get anything I didn't want. She was fast, precise, and careful. It seems they have a lot to offer and I will definitely be back to try! read more

Pro Nails & Spa - Nail Salons Near Me - Baltimore, Maryland

Have gone there twice now. Once for my wedding and once for my honeymoon. Great experiences both times. Ask for Karen she's great!! So sad I won't be able to come back. read more

Pro Nails & Spa - Honeymoon nails!! Jamaica bright!! - Nail Salons Near Me - Baltimore, Maryland

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I decided to pop in here after stopping at lotus, up the street, initially to find there to be a 30 min wait & no power. I am so glad I ventured down a little further and found them gem. There was a little bit of a wait but this place had a very organized system to ensure that everyone in line was accommodated for and would eventually have their turn. Even though it was extremely busy, I didn't feel rushed or as if my tech was only focused on getting me out of her chair. I will most certainly be coming back here biweekly ! read more

I went here to get a Brazilian wax and there was still hair left over and the woman who did it put rubbing alcohol on my vagina and it burned and it continued to hurt for a day afterwards and I have never had this experience after getting waxed. They are great at manicures and pedicures but don't go for a wax. Definitely not worth the price, I paid 70 dollars for a large patch of hair leftover. read more

I am a regular client here and completely love everything about the salon. Technicians are very proficient and if you converse with them, you create great friendships. I adore the receptionists (Sandy, Nikki and Diana) and they are all so helpful and genuine. The only thing I would say is that I wish the salon was bigger. Yes there is social distancing and covid friendly but the shop is getting pretty popular. I just think that a bigger space to maintain their growing clientele. Wish they had more VIP rooms. Usually when I call and ask for the VIP room, it's always booked 9/10. read more

Took advantage of my 15 year old child and charged my debit card 97 for a manicure and pedicure. Very disappointed with actions of this salon. read more

Ombré nails where? Worst experience in my whole life. It looks like a bad French manicure. This is what the second nail technician did, because the first one was incompetent. I have to go to another nail shop to get this mess soaked off. Not to mention 20 layers of acrylic slapped on. Who would walk around with thick clumpy nails? Disgusted!!! read more

Pro Nails & Spa - Ombré nails where? This looks like a bad French manicure. I have 20 layers of acrylic slapped on. Worst experience in my whole life. - Nail Salons Near Me - Baltimore, Maryland

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Sugar scrub is great. Brow wax is always done well. Huge selection of polish colors, both gel and regular. Michelle always does a great job. Only complaint is that the prices are so high. Always ask beforehand, they're not listed in the salon... read more

It would have been a good experience if the male staff had not talked behind my back. Funny he did not know I understood every word he said! If you do a business and serve different people, learn to respect them first! read more

Use them often. Would be better if they refrained from conversations with each other in their language. It make the customers feel forgotten or an afterthought. read more

I'm only giving 3 stars because I've come to this place for literally over a decade and typically have a nice experience. I had all my nails done for all high school dances, and always came here when I was home from college. In the past pro nails felt warm, welcoming and familiar but now you get the sense they're just churning out customers to make a profit and they couldn't care less if you enjoyed your experience. Yesterday I was paired with a woman named Nancy (I think she's a newer employee. Perhaps not but she's certainly not one of the veteran technicians that I'm familiar with.) I found her to be very short with me and rude. She was very meticulous which is typically a good thing but also quite slow. My grandmother was with me and finished her pedicure and manicure a good 45 minutes-1hr before me. I asked for black gellish several times when I could not find the color myself and she did not seem to understand what I was asking for. Finally (after a good 10 minutes of searching/ her putting a dark purple color on my nail) another technician was able to explain to her what I wanted. She was rude after that, almost as if she blamed me for not knowing where the black gellish was. She was huffing and puffing like I was bothering her. Also she was physically very rough from that point on and literally hit me at one point. She was trying to get my attention so I could switch hands but geez. "Excuse me" would have worked just fine. Perhaps it was the commutation barrier, but I felt really uncomfortable. I always try to be polite and pleasant, I don't think I deserved to be treated like that. Especially because I've been a patron for so long. When it came time to pay I was charged 65$. I quickly explained that my grandma had paid for my pedicure and that I'm just paying for my manicure (40$). They acted like they were surprised but I'm pretty sure they were just trying to get over on me. Shady business practices. I would give one star for my experience yesterday but I like this place, they're clean and do nice work but the staff clearly needs an attitude adjustment. read more

I decided to get my nails done here before the wedding with my maid of honor. From the outside of the building, this place looked small but as soon as you walk in, it was a different world. I can not even count how many chairs and workers there are because theres A LOT. I made an appt for two people and as soon as we got there, we were seated and ready to go. The number one thing that makes me mad at a nail salon is getting rush and having your nails look like they painted it with their toes. But you will NOT feel rushed here!! And thats why i loved it here!! My acrylic looked great for my wedding and would definitely go again!! read more

Very disappointing pedicure today. Walked away with cracks and callouses still on my heels. Never going back.

Came in for a gel manicure. Wait was approximately 10 minutes. Work wasn't that great. Polish started peeling after 1 week. This place is also pricey compared to others in the region. Will not be returning and I would not recommend. read more

I got a fungus in my nail from a gel overlay!! Never again will I get my nails done here!!

Amazing!!! Mani pedi packages!! I highly recommend the OPI treatment. I've never experienced anything like this treatment. Salt stubs, deep tissue wax bath, deep sea clay masks, and hot wax steamed in a bag. This is by fat the best mani pedi I've ever gotten in my life. They clearly take their time no matter how busy they make sure to take their time with each and every guest. I will def be back I love this place. read more

I love this place. I've been here a few times and now am finally writing a review. Came here for a mani/pedi. Sandy took great care of me. She was really careful with my horrible feet and nails. She didn't try to push any products or a fancier mani/pedi. Loved my whole experience. I completely recommend this nail salon. read more

I had a amazing experience at pro nail! I love my nail it came out so pretty. Go to Tracy she the best!

I went to Pro Nails with my daughter for pedicures to celebrate the last day of finals. We sat next to each other and chatted. Both of our manicurists were professional and did a nice job. The reason for the 1 star came when it was time to pay. While I was at the drying station, I handed the technician a $100 bill. To pay for 1 pedicure. She takes it to the cashier. When she returned with $10 change, I advised her that I had given her $100. She went back to the cashier who denied she had that bill her the drawer and said I paid with a $50 bill and showed me a worn $50 bill. I explained, no, please check again I came in with a newer $100 bill from the bank. The technician didn't know what to do and remained quiet. The cashier refused to discuss it and said I must have spent it some place else. I took another look in my handbag, but knew I didn't have a $50 bill. When I entered, I had the $100 bill and a few $1s. I asked her again to re-check her drawer, but she was adamant. I left feeling completely ripped off. The cashier and technician knew I paid with the larger bill. Nothing I can do about this other than to warn others when paying with cash. read more

Came in for an acrylic fill. They look really nice. However, the last time I was in I asked the girl if I came in an hour before I had to leave for work if she could have me out in an hour. She said 'yes of course next time we will have you out in under an hour like today' So glad I did not go in right before work because she kept me there for almost 1 hour and 20 minutes. Most of the reason it took so long was that she kept redoing things over and over, which eventually began to cause me pain. And on top of that then when I came home I had to peel extra acrylic and gel polish from under and around my nails... Then when I went up to the counter they charged me $43....for a fill?! I'm from NJ where I'm used to NYC and NJ prices and I have only paid this much or a little more maybe one or two other places in very high end nail salons. The last time I came in I had asked how much a fill was supposed to cost. They told me $27 with regular polish but it would be more with gel. I was okay with that. But, paying $50 with tip just to have my nails filled?? I had asked why the price was so high and was told it was because one of my nails had to be repaired (completely understand that) and also because they had to cut down my nails....um..what? I have never been charged in my life for having my nails TRIMMED! Do they expect their customers to just continue to grow out their nails every week so that they don't have to pay an extra charge?? Also, there's no prices clearly marked from what I can see in the actual salon so you have to go off of what the girls at the front desk tell you.. The salon is beautiful and I've never had a poor experience there overall. But, between it taking much longer than it should, being in pain because of it, and then being charged what I was...I will most likely not come back here :/ read more