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    Pro Move Storage

    5.0 (1 review)
    Open • Open 24 hours

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    8 years ago

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    Blue Dolly Moving - White-glove moving from door to door. Professional crews, careful handling, and a seamless move from start to finish.

    Blue Dolly Moving

    (22 reviews)

    Downtown Minneapolis

    The movers themselves were awesome, great customer service and personable. Unfortunately I only got…read morehalf my stuff moved because the movers had to leave. They said they were not given the correct description of the services I needed and I was going to be slapped with a huge surcharge if I passed the 2-hour mark. During booking the appointment, I went over what I need TWICE to make sure it was clear, no surprises. I ended up moving the small stuff myself, and called off work. Super Inconvenient.

    We purchased a grand piano for $5,000 and needed to have it transported to our home. We were…read morereferred to a large piano moving company called Blue Dolly. Before hiring them, I specifically asked about their experience and whether they were professional, licensed piano movers. I was told that they were professionals, properly trained, and experienced in moving grand pianos. I was quoted approximately $1,083 for the move. I was specifically told that they would disassemble the grand piano, including removing the legs and the lid, transport the pieces safely, and then reassemble the piano at our home. Their website also stated that they were professional movers and that grand pianos would be disassembled for transportation. When the movers arrived to pick up the piano, they did NOT disassemble it. They transported the grand piano on its side with three legs still attached. When they arrived at our home, I immediately questioned them and asked why the piano had not been disassembled as promised. They told me not to worry and said that it was fine. When they attempted to turn the piano over, they broke one of the legs and caused significant damage to the piano. The leg was broken out, and the side/body of the piano was bent and severely damaged. The piano was essentially rendered unusable. At the time, the movers told me not to worry because they had insurance and that everything would be taken care of. I told them that I expected them to take the damaged piano back and either repair it properly or replace it with another piano. They agreed and told me that they would return the next day, take the piano apart, remove it, and bring me another piano. They never came back. It has now been approximately one month. The moving company filed an insurance claim, but the insurance company has offered only $336 for the damage. We have contacted several piano repair companies, and we have been told that repairing the piano would cost approximately $2,500-$5,000. In addition to the $5,000 purchase price of the piano, we paid approximately $1,083 to the moving company for the transportation service that they failed to perform properly. The moving company is now claiming that the piano was damaged at our home and is refusing to accept responsibility. They are offering only $336. This is completely inconsistent with what actually happened. The piano was not damaged before the move. The movers caused the damage while attempting to turn the piano over after transporting it improperly without disassembling it as they had promised. What is especially concerning is that, before hiring them, I specifically relied on their representations that they were professional, licensed, and experienced piano movers. Their website represented that they were qualified to move grand pianos and that grand pianos would be disassembled for transportation. However, after the damage occurred, the movers who actually handled our piano told me that they were not professionals, had never done this before, and did not know how to properly move a grand piano. I believe the company may have misrepresented its qualifications and failed to perform the services for which we paid. I also believe they are now attempting to shift responsibility for damage that their employees caused.

    Majestic Movers

    Majestic Movers

    (1 review)

    I hired this company to move a Peloton Tread from one room to another up two flights of stairs. I…read morewas clearly quoted for the project for $200 that included any dissemble and reassemble. The first time we had to reschedule (I had to reach out to them as they were 30 minutes late without notice to me). That was fine, we decided to do it again the next day at 9am. The first mover arrived at 8:30 and said that he was here. I went outside to meet him and asked if he was bringing help because this is a very large and heavy treadmill. He seemed unsure of himself from the get go but assured me that he had experience with Peloton Treads and that one other man was coming to help him at 9. When the second man arrived I also asked if he had experience with a Peloton Tread. He also seemed nervous but assured me that they have done this before. It was an hour later and they were calling in for help because they still couldn't get the top of the Peloton bars undone. They were going to wait for further help to arrive. Out of curiosity I went to inspect the Peloton and found deep gouges/scratches from their tools. I went outside and asked them why they were damaging my Peloton. They lied and said it wasn't them and then admitted that it was. I told them to get out and that they were not going to touch this Peloton further and do more damage. I had to shout at them to leave my home after the second time asking them to pack up their stuff and GO. This Peloton needs to be moved due to a huge HVAC leak that we had in our home that has devastated our downstairs and after three weeks of that nonsense we are finally getting new carpet in. Now I have a partially put together Peloton that is still in the way and need to exercise additional help at a very last minute because of this company's carelessness. Due to the nature of how the business owner has interacted with me by calling me a liar I would really advise to think once twice three four times before dealing with this company. I was really shocked at the service given the high level of reviews. But I'm attaching the original request, our chat conversation and the damaged Peloton. And Peloton doesn't support reassembly or moves any longer so they aren't an option. Unfortunately after being lied to several times by not one but two of his employees, I don't trust the company to come back and do the job and potentially cause more damage. This $200 job will cost me probably double just to put it together again from companies that just deal with Peloton that I was able to find. And I support a disabled child. Not the financial hit I needed. But I am posting this here for you to learn a cautionary tale from my own experience. While I hope this is NOT your experience with them, be aware that it can happen. It happened to me.

    From the owner: Majestic Moving Services provides full-service residential & commercial moving for Twin cities and…read morebeyond. We understand moving can be stressful, so our experienced team of residential movers aims to make the process simple and enjoyable for you. With our modern equipment and expert care, we offer residents the most reliable residential moving services available.

    Pro Move Storage - packingservices - Updated October 2026

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