I hired this company to move a Peloton Tread from one room to another up two flights of stairs. I was clearly quoted for the project for $200 that included any dissemble and reassemble. The first time we had to reschedule (I had to reach out to them as they were 30 minutes late without notice to me). That was fine, we decided to do it again the next day at 9am.
The first mover arrived at 8:30 and said that he was here. I went outside to meet him and asked if he was bringing help because this is a very large and heavy treadmill. He seemed unsure of himself from the get go but assured me that he had experience with Peloton Treads and that one other man was coming to help him at 9.
When the second man arrived I also asked if he had experience with a Peloton Tread. He also seemed nervous but assured me that they have done this before.
It was an hour later and they were calling in for help because they still couldn't get the top of the Peloton bars undone. They were going to wait for further help to arrive. Out of curiosity I went to inspect the Peloton and found deep gouges/scratches from their tools.
I went outside and asked them why they were damaging my Peloton. They lied and said it wasn't them and then admitted that it was. I told them to get out and that they were not going to touch this Peloton further and do more damage. I had to shout at them to leave my home after the second time asking them to pack up their stuff and GO.
This Peloton needs to be moved due to a huge HVAC leak that we had in our home that has devastated our downstairs and after three weeks of that nonsense we are finally getting new carpet in. Now I have a partially put together Peloton that is still in the way and need to exercise additional help at a very last minute because of this company's carelessness.
Due to the nature of how the business owner has interacted with me by calling me a liar I would really advise to think once twice three four times before dealing with this company. I was really shocked at the service given the high level of reviews. But I'm attaching the original request, our chat conversation and the damaged Peloton. And Peloton doesn't support reassembly or moves any longer so they aren't an option.
Unfortunately after being lied to several times by not one but two of his employees, I don't trust the company to come back and do the job and potentially cause more damage. This $200 job will cost me probably double just to put it together again from companies that just deal with Peloton that I was able to find. And I support a disabled child. Not the financial hit I needed. But I am posting this here for you to learn a cautionary tale from my own experience.
While I hope this is NOT your experience with them, be aware that it can happen. It happened to me. read more