Very good estimates-- they don't rip people off with overpriced repairs !…read more Always able to fix my issues with my car and the quality of their work is good ! Very happy with the service here and when I'm needing repairs in the area, I will be back !

Awesome!! I had a nail in my tire and needed an oil change, and they were able to fit me in same…read moreday and get me out in under 2 hours! I will definitely be going back to them for future work and repairs.

This guy tried to convince me something was wrong with my car over the phone. I just wanted my…read morebattery changed and he was convinced it was a different "problem". It doesn't matter if it is a different problem if I still need my 4+ year old battery changed. He didn't care that it was old, he was convinced it was this other problem. He wouldn't even let me set up an appointment to get a new battery installed and instead referred me to youtube videos on this other problem that he was convinced my car had. Some of the worst customer service I have experienced and it was just over the phone. I couldn't imagine what it would be like in person. I would not go here.

We are not sure how this shop/guy gets any stars at all (unless those are friends and family). Is…read morenot in the shop after noon, basically hung up on me after finally calling back.

Thought I was happy to have a neighborhood garage nearby. Got ripped off there some years ago and…read morehaven't been back. My vehicle had trouble starting. They said it was my alternator, so I replaced it. Continued to have issues. They then said it was my generator, so I replaced it. Continued to have issues. Happened to be on army duty soon after and during a stop at Walmart in Tomah,WI, their mechanic informed me that I simply had a bad battery. With waining trust in mechanics, I replaced it. Wouldn't ya know, I had no trouble after that! So after several visits and two UNNECESSARY repair$, it just took a simple battery test. You'd think that would be Mechanic 101 stuff...unless you have other motive$, that is? Don't like being cheated! Haven't been back.

The service at Amigo is top tier! I brought my car in a few times this summer; once for a nail…read moreembedded in my tire, which was quickly resolved by the team for a very reasonable price and the other when my service engine light came on a day before a road trip. The team at Amigo fit me in an hour and a half before closing and were able to fix all of the issues. The team is friendly, communicative and does quality work. We're so lucky to have found them in the neighborhood!

My tire had deflated on my Saab…read more I dropped my vehicle off and within a couple hours they called me back, said my tire was fixed, and it was ready for pickup. This was the fastest and best valued repair I've ever had from an auto shop. They have my business indefinitely.

Amazing guys. They actually went through everything that was needed. They made recommendations at…read moreno charge. Plus they even told me things I didn't need to do on my truck that the other place was going to charge thousands for. These guys are very fair and honest people to work with.

I'm sorry, but I have to do this review. This facility is under new ownership , prior to this I did…read morenot have any issues for the many years that I've been going there. I brought my car in because it was making a noise while driving. They had it in their possession for three full days and drove it enough to use up a half a tank of gas. I brought it in full and when I got it back, it was half empty. They said they couldn't find out what the problem was. I ended up taking it to the dealer, and the dealer said that the brakes were metal on metal at this point. I contacted parents and they admitted to me they didn't check the back brakes. I ended up having to get my rotors replaced as well. I don't know if the fact that they drove my car with bad brakes extensively damaged the rotors. my car only has 65,000 miles on it. I just don't think there was any excuse for them not figuring out it was the brakes within one day. Definitely shouldn't take three days and many many miles of driving it to try to "listen for the noise" themselves even though I played audios of what it sounded like for them..

Stopped going there years ago. Couldn't help me with my repair. Went elsewhere for service.read more

Nick, the owner, contacted me shortly after my previous review (still included below), took full…read moreresponsibility for the mistake, and refunded me in full for the battery and second alternator (at cost to them, if my math is right, as I still have the new battery installed). Seems like this was indeed a one-off experience and I am very impressed by Nick's integrity and ownership of the mistake. As I said below, I will definitely be back here next time I need a repair (which with how old my car is, is unfortunately often). [Original Review]: I've had good experiences here in the past, so hopefully this is a one-off experience. Brought in my car for what I suspected was a faulty alternator, but asked them to call me once they verified that was the issue and before they replaced anything (I have an old Toyota with 350k miles on it so it is always a question of how much money is worth putting into any repairs on it). I got a call later that day saying my car was done (no call prior to this with a cost, asking for go-ahead, etc) and to stop by to pick it up. I get to the shop to find out they have replaced my battery and not the alternator. I question them in it and they go run another test, and determine it did not need a battery but does still need the alternator replaced. They were nice enough to order an alternator and still get the car fixed by the end of the day, but when I went to pick it up, I look at the receipt to find they had charged me labor and parts for a battery and TWO alternators. I'm currently in the process of trying to get a refund for the erroneous second alternator charge. Hoping they are back to the better service I have received from them in the past next time I need to bring my car in and that this is only a one-off.

Called for a quote on a service. Was told that it required a "disassembly" to complete which would…read morerequire additional labor. Parts were 160$ but somehow with labor it's over 500$ to replace spark plugs. Shouldn't take more than an hour labor to complete. Called a dealership and was quoted at less than half the cost of this scam shop. Do not come here. You will get overcharged and talked down to like you don't know anything.

I brought my vehicle to the Tires Plus on Lake Street to replace a tire that was covered under…read morewarranty after a bulge was identified. The repair was completed, and I left assuming everything was taken care of. The next day my tire pressure light came on. I figured it probably just needed to be reset after the service. By Monday morning, the tire was completely flat. I called the store expecting them to take responsibility and help resolve the issue, especially since the tire was under warranty and they had just serviced it. Instead, I was told I would need to tow the vehicle back in. I explained that I didn't think I should have to pay for a tow when the problem appeared to be related to the work they had just done. Rather than working toward a solution, the manager, Jonathan, became combative and argumentative. The tone was defensive and dismissive, not helpful. When I asked for the name of his manager or someone I could escalate the issue to, he refused to provide it and acted like there was no one above him. I ended up having to call the main customer service line myself to try to get this resolved. I did not create this issue. The tire was covered under warranty, I brought it in for repair, and shortly after the service the tire was completely flat. A reasonable response would have been an apology, arranging a tow, and correcting the problem. Instead, I was met with resistance and poor customer service. Really frustrating experience, and not what you want when dealing with something that directly affects vehicle safety.

This location is Amazing! Brought my car in for some maintenance and after some work it was working…read morelike brand new. Ever since then I bring my car here. The manager Dustin along with Jonathan and Isaac always make you feel welcomed and appreciated. Since I've moved here to Minneapolis this is the best customer service I've received being here, they really make you feel valued. Thank you to the staff for helping get my car back and at it. Value your service and knowledge.

To Mark M's comment - They do not over charge. They are more expensive than a national chain, but…read morethe difference in level of honesty and trust doesn't compare. Having a mechanic who you know is not trying to rip you off or just straight up lie to you is worth paying for. It's not over charging, it's called small business making ends meet. They are local people and have been around for a very long time. They care about the community. I love going somewhere where they will tell you what is wrong and what is coming up in the future. "This is what you need now and this is what you need later, which we could do now if you want, but you don't need to." You will not hear that from a national brand. I love Hawkins and have been going there since I have had a car. Before that I went there when my dad brought his cars there.

I was new to town and got a flat on the highway so just searched for the nearest auto shop - lucky…read morefor me, Hawkins was right down the road. They ordered me a new tire (without telling me to replace the rest of the tires), got me all fixed up, and have been my shop ever since. I never feel like they're ripping me off or making me buy extra stuff but still know they're looking out for my car, which is getting older and needs more done with 120k miles. There's a bunch of places way closer to me but I'll go out of my way to keep bringing my car here. They're also kind to everyone who comes in. Wouldn't hesitate to bring any vehicle here, they've been great!