We visited the running store after we were recommended by a trainer. Mary was outstanding. She…read moregreeted us and informed us about the process from start to finish. i highly recommend to anyone needing a great quality running shoe and/or insert. We will definitely return for our next pair of shoes!

The initial shoes I bought were not comfortable. I returned them and talking to Mary, she figured…read moreout what shoes I needed. You had them in stock. She made sure they fit properly. Great customer service; thank you, Mary.

I had another fantastic experience at SuitUp! My daughter needed a size 30 swimsuit because she was…read moreoutgrowing her team's suit. They not only helped us find the right size but also made sure to include the Fairfax Foxes logo--and it was complimentary. Excellent service!

Customer service is always on point. I appreciate the knowledgeable staff!!! They keep the store…read morestocked up with all our swim team needs!!!

Bought some products via online purchasing and lo and behold they needed to be returned…read more Unfortunately there is no REI Co-Op in Loudoun County so we trekked on to Fairfax County. REI is located in the Fairfax Govt Ctr shopping area. Staff is friendly but very picky about returns. It was obvious my products were new in original boxes with tags still on the products but this staff member inspected it with detail. I get it but her demeanor with me was not as friendly as the customer in front of me who made a purchase. Oh well, employee owned so I guess more picky.

I went to check out a few different things. I needed a couple of pairs of running shoes. One…read morebarefoot and another. I also wanted to check their selection of bikes. Then lastly, to check out their selection of rain and cold weather gear. This store is tucked away not that far from me in the mosaic district. I found it one day by mistake after taking a wrong turn . I think it's on a dead end street. Either way it was a happy mistake. There was a decent selection of bikes and a repair/service center as well. Staff were pleasant and helpful when approached. Overall great experience. I'll be back.

I went into the store Saturday, January 18 and spent about $900 on weightlifting equipment…read moreincluding one major item which needed to be shipped to my house namely a Nike squat rack. I received notification from Dick's Sporting Goods and also FedEx that it had arrived at my house today however what I found was simply too posts which make up part of the unit but that was all. So in other words I received something that was totally unusable and didn't compromise the majority of the parts that were supposed to arrive constituting the whole unit. I'm including two pictures attached here. One is an actual picture of what the unit is on the website and the other is what arrived at my house. I called the online store location since that is where it ultimately came from and they didn't know what they were doing and it took me forever to get them to understand what the problem was even though it's a very simple scenario and they told me that I would either have to repack everything and let FedEx pick it back up and wait for a new order to come in or I could wait for them to contact the manufacturer and see how long it would take them to replace whatever pieces are missing. I got no idea of how long either option would take. So I spent time repackaging everything for a future FedEx pick up. I called the Woodbridge Dick's Sporting Goods store to give feedback to the store because they are the ones that I paid for this and they are the ones to put the order in and I have to say that I didn't get any empathy at all. I'm sure that I wasn't in a good mood when I spoke to them but they weren't at all helpful or nice about it. They weren't rude either. All I can say is, after spending a little bit less than 1000 bucks, I really thought I would get better service and results than this. I'm hopeful that UPS does come and pick up what they sent and then brings me a new box that contains all the parts so that I can actually have what I paid for. I don't know how long that'll take no idea but hopeful. I would advise anybody to be very careful shopping there to make sure that things are done properly.

I was visiting the store to make a return/exchange. Upon entering, I attempted to walk to the…read moreregister to tell the employee (Shams) that I would like to make a return. Instead of a polite greeting, she rudely said, "you have to get in line." I was confused and she repeated it with the same tone. I didn't mind getting in line, however there was only a woman entering the line from the other way. Nonetheless, my only reason for entering that way was to announce I was returning something because I lost my receipt. When It was our turn, Shams looked at the shoes I was returning and asked if they had been worn. They had not. I actually purchased 2 of the same shoes, just different sizes, and kept the other one. I said they hadn't been worn. She replied, "no one is gonna buy these" with an attitude. I said, "excuse me?" Still with an attitude, she said, "nothing." At the end of the transaction, I asked for her name and she said (again with an attitude), "Shams, why?" I told her so that I can leave a review of her service. I have shopped at Dicks several times and have never been met with such a nasty attitude, especially upon entering the store. I hope Shams can be coached or refreshed and on what customer service should look like, because what I experienced was below standard.

DICK's has been around since the late '40s, and they carry a great selection of apparel, shoes,…read moreaccessories, and outdoor items. We stopped by this Fair Oaks location to look for shoes, and we were impressed that they had a larger collection and also different styles of specific brands, compared to department and specialty shoe stores. It seems as every DICK's carry different styles, so be sure to check a few locations out. The staff here were friendly and sweet, and they had a great system of looking up the shoe and delivering them to you to try them out. There could be more seating area, as it was super limited, and there are various cashier points around the store for an easier checkout. Located at Fair Oaks, there's ample parking in the mall lot. +great selection of shoes and apparel +friendly service +located at Fair Oaks +plenty of parking in mall lot

I came here to get some fishing stuff and they have a pretty good selection. They have pretty much…read moreeverything you could want for all kinds of sporting good items here and the golf section looked especially large. I knew what I wanted so can't really comment on the staff but the cashier was friendly. This isn't super close to me but I'll make a trip here as needed if I need something.

I think you can tell from her response the type of person you'd be dealing with at this store--…read moreagain, would never recommend this place as the owner is clearly rude and abrasive. You don't even have to walk through her door to witness it just read her responses posted here. Happy dress shopping!

As you will notice the owner or someone from Social Butterfly had offered an "explanation" to my…read moreprevious review. Please note my review was done February of 2014 now almost a year later the owner offers her "side" . I find it odd that she can remember exact details about our visit to her store when she is responding 15 months after the original review. All I can say is that my previous review stands and that everything I wrote was true to our experience. As a side note we had visited the store previously trying to save ourselves the 90 minute drive to Harrisonburg. Believe me we didn't keep going back because we enjoyed the horrible service. My review is true and accurate to our experience at Social Butterfly and if you take a few minutes to read other reviews you will find several people feel like us.

burlington doesn't value its customers letting resellers buying everything they find…read more embarrassing for theses older ladies they need to stop buying kid blankets to triple the price, they need to seek help

On February 1st at 8:50pm, my husband and I were shopping and saw mice running around the isles of…read moreBurlington. Then my husband reported it to an employee and that employee seemed nervous and said "yes, they always come because of receiving I am always seeing them here. I told them about it but they never do anything about it." Make sure that if you buy from this Burlington you don't bring yourself or buy yourself a pet mouse. Also I wouldn't recommend buying any snacks or food from this Burlington absolutely disgusting. Ps. The man was a good working man he's not at fault but this Burlington needs an exterminator.