I have been a longstanding customer with Pro Disposal, over 20 years. They stopped picking up our trash for 3 weeks. I received an invoice sent 8/1 indicating I owed 25 bucks. I paid it on 8/7 and still no trash pick up. We called and were told that the account was placed as inactive and that there was a 'reconnection' fee of 40 bucks plus an additional 120.00. This doesn't make any sense, the invoice didn't say anything about discontinuance of service. Due to the lack of disregard for a long standing faithful customer, I'm taking my business elsewhere. read more

I use to really like Pro Disposal, but lately the service has been sub par. Part of the service is that they return the trash can near your garage that has severely diminished. They also say they take yard rubbish, but you had to look further that really they only take grass clippings and leafs. Make sure you read the fine print for a company that is supposedly to be a transparent company. Seems like when you call to find out something from there the crew does a worse job the next week. read more

Worst customer service ever!!! I've just come home to find my trash not picked up for the second week in a row. Last week I was traveling and didn't realize the problem until Friday evening. I left a message asking for a pick up sooner than my scheduled Thursday date to make up for it because I had a lot of trash. I received a rude voicemail on Monday telling me that I'd waited too long to call in and now I'd have to wait until Thursday unless I wanted to pay a $90 extra pick up fee. I called them and told them I wasn't going to pay the fee since they had missed the pick up in the first place, but that I needed someone to pick up. I was told no, and when I asked for a manager I was left on an exceedingly long hold and then put into someone's voicemail. I left a message explaining the issue and requested a call back. No one ever returned my call. I put out trash and recycle today. Only the recycle got picked up. I will be canceling my service and moving on. Terrible service!! read more

Have used for a disposal for 3 1/2 years. They always do a fabulous job. The drivers are polite in person, and as they drive through the neighborhoods they are careful and cautious. I recommend them! read more

I can't believe I could possibly be 180 days past due for a prepaid service. I have paid with a prepaid credit card and a credit card with my husbands name that is automatically taken from his account every month. There's no chance I have not paid for service. They can't seem to match my payment to my address. I switched to another company; the time I have spent on the phone is far too much for the battle at hand. I hope they figure it out on their own someday because I'm returning the same lack of response as I got from them. There are far better trash services for almost half the price, start with Metro Disposal. read more

No trash pickup due to 'Operational Delays', although the recycling truck did pick up the recycling on time. Their message of "we'll get it the following day" was a lie to get people off their backs. Can't leave a message after hours and there is apparently no way to contact them via their website. I will not be renewing my service - there are plenty of other choices in the Littleton area, and I will happily pay more with another company to get actual service. read more

Horrible company they violate dept of transportation laws weekly. The drivers are way over worked and treated like machines. Your not supposed to be driving in neighborhoods after 7 and they have guys out there working past 10 and 11 numerous times. Your not supposed to work more then 12 hours driving and here they are working 17 hour plus shifts all the time and they gotta come back in the next day with maybe an hour or 2 of sleep at times which is so dangerous. This company needs to be stopped before there's another accident which they've had numerous ones already read more

Left garbage in our trash can. We've been long term customer and they wouldn't send someone out to finish picking it up. They wanted to charge $35 to send someone back around. They had the opportunity to do the right thing and didn't. Such a shame. read more

If I could do zero stars I would. They randomly miss my trash pickup and never answer the phone. Currently I have been on hold for 46 minutes. Worst experience ever! read more

Keep charging me a late fee even after I cancelled my account 5 months ago. Finally think I'm done with them, I hope... read more

Because they sent inaccurate calendars with their latest billing to me in Highlands Ranch I ended up missing my last two recycle days. They did call back and leave me a message advising that my pickup would be next week and the calendars they sent out were wrong and they would send out new ones. This is two weeks after the fact. I am now swimming in recycle materials and can't get anyone human to call me back or respond to my e-mail. Hard to believe they just want me to hold onto my trash for another week rather than take care of the problem. Forget about customer service when it comes to Pro Disposal. Their mistake is your problem not theirs. read more

This used to be a great company until they changed ownership. Now they are horrible. Supposed to have trash pickup Thursdays. They pick up half the cans until they are tired of doing it then leave the remaining trash with a notice not to block trash, which it was not. They left the emptied cans IN THE STREET. Prior ownership would bring empty cans out of the way to the top of the driveway. I called and reached a message that they suddenly have high volume of pickups and may not get to my pickup until the next day. I left a message but received no return call. I emailed them and received no reply. Two days later no pickup so put the remaining trash back on the side of the house with flies pouring out of it. I will be switching companies after ten years with this one. read more

We have been using Pro Disposal since they came to our neighborhood many years ago. They have always done a great job. We love the pro disposal people that pick up our trash and recycling. We have never ever had a problem with this company. With two exceptions. The drivers are wonderful, but the customer service is terrible. As long as you have no issues and never need to call the office, it's perfect. Call the office one time and your opinion of this company and any resulting reviews will drop to 1. The rep(s) answering the phone are belligerent and very very rude. I called once because they missed a pick up. I had the trash out that week a day early and yet they still tried to blame me and say I didn't put it out on time (Not true!). There are times when I have missed putting out my trash. I have never once called on those occasions asking for pick up. Now we are in the process of getting our home ready to sell and moving to another city. We asked if we could change our billing and we were told no. We have to continue paying for a full year. We were told when we sell and move, we would get the difference back. This is not acceptable and the rep was extremely rude ... as usual. So we ended up cancelling our service at the end of March and will go with someone else until we move. Too bad their lack of real customer service on the phone resulted in another 1 star review and a very long term account being cancelled. I have recommended this service to others on facebook and nextdoor as well as family and friends. And yet here I am, good riddance Pro Disposal! ***Update Changing review from 1 star to 4 thanks to Carrieanne, a customer service rep with Pro Disposal. She has restored my faith in this company. She was not rude or belligerent as other reps have been previously. She was pleasant and worked to resolve the issue with billing to allow us to continue the service until we move out of the area. Thank you Carrieanne for your wonderful customer support! read more

Horrible company with terrible customer service. Prices are too high and if you have an issue they have an attitude. Drivers are rude and everyone at the company acts like you are bothering them when you call and ask questions. They will treat you horrible as a customer. Better options in the area in terms of price and customer service. They will leave your trash cans and recycle bins in your yard, in front of your garage blocking the door and thrown in the middle of the street. Bad attitudes and they just don't care about you as a customer. Huge headache of disrespect. Watch out for Vanessa and Keith. Two of the worst when it comes to customer service. read more

Used to love this company..... I had terrible service in the beginning and it took several phone calls to get the trash and recycle pick up figured out. I'm not sure what has happened(new driver? New management) but my trash "truck" I saw truck because my normal driver would not have sat in front of my house for 10 min looked at paperwork and then to just drive off. I called right away. 8 am lady said leave trash out ALL DAY. It will be picked up..... if not call in the morning and we will get it pick up and show it was missed... she said we NO LONGER can get ahold of dispatch or the drivers same day... WTF... why did I call to let you know so you all could get this figured out.. I pay you all for trash service. It's up to me to make sure I get my trash picked up. REALLY!!! My trash is out the night before. And when they came by today they DID NOT take my trash can up my drive way. That my friends is the real reason I stay with you all. It's the LITTLE THINGS that makes rash service for me worth the extra $$$$. I pay allot more to have Pro Disposal read more

I used Pro Disposal for 19 months. There were several weeks when I needed to call because our trash was not picked up. When I set up service I let them know I needed my cans to at least be pulled back onto the grass so they would not blow down our windy and busy hill onto the major street below. Lately my cans have been on their side in my street. Trash is frequently around the trash cans. I called to cancel my service and I was informed that there is a 20 DOLLAR ADMINISTRATIVE FEE TO CANCEL!! They are the only company I am aware of that bIlls 4 MONTHS IN ADVANCE, instead of 3. So they have had my money since I started before the month the bill is due. The statement only says to make sure "contact our office to discontinue service;otherwise, you will be responsible for future billing until service is cancelled." I was informed that it is clearly stated on the website, but you would think it would saysomething on the bill since that is a month's service fee. Oh wait, they raised their prices... almost a month. Also no senior discount like most others. read more

Used them for about two years and have been very happy. They take all the trash we put out no matter how much and don't just throw the containers anywhere but stack them near the house. Definitely recommend. read more

I've been with Pro-Disposal for at least twelve or fifteen years and until recently they have been absolutely dependable and easy to deal with and I would have given them a five star rating. Over the last few weeks, however, there's been a drop in the quality of service. They missed our recycling pickup two weeks in a row and I had to call about it. Now the garbage guys have stopped returning our garbage can to the garage area which was a big selling point since my wife and I are getting up there in age and are less mobile. I'm far from feeling hopeless about the company but I do find myself wondering for the first time about their dependability. I wonder if they have assigned rookies to my address or if they are now simply over-extended. Either way I'm hoping the guys handling my route get it back together and resume their previously excellent service. read more

We signed up for there service recently and it has been 3 weeks and they still haven't picked up our garbage. We have been told 5 times someone would be there the next day to pick up. Never happens. We call and leave a message and rarely get a call back or an answer to my question when I contact through Facebook Messenger. I would not recommend signing up for there services unless you like trash sitting in your driveway. read more

The have missed picking up my trash for the past 2 weeks won't answer the phone the company that bought them out took my call and said they would relay the message this has been done 5!! times and still haven't picked up my trash. I paid thru July. Don't go with them! L in Littleton read more

Usually Pro Disposal is on point for taking care of the trash. In this case not so much. Chopped small branches into the container, maybe 2 ft in size (mind you these are Pro Disposal barrels, so they basically roll them up, hook them on to the arm and dump them, not like they have to lift anything). Because they are branches (again small chopped branches), no go. Not had an issue prior with small branches in the trash. Guess it boils down to whom the driver is for that day. Customer Service was not helpful, just a rehearsed message and a driver will be out at the next scheduled pick-up time. Some consistency would be nice. May start looking for different trash service. read more

Used to be a good company and I've used them for several years. Not so anymore. They didn't pick up my trash for 3 weeks in a row. Called repeatedly to get it resolved, and STILL they didn't manage to pick it up except 1 week out of 6. Finally got it picked up after calling and talking to the owner. Then they called and say the trash "hadn't been out for pickup the first trip" per the driver. WRONG! He managed to pick up the neighbor's trash the same day AFTER I set my trash out, so it WAS out for pickup. I saw and noted that as I set out my three bags and a can that morning after so many problems the previous weeks. Asked for a refund and was refused that also. I like to support small businesses, but can't in any way recommend this one. Sad to say that. read more

I've had pro-disposal for many years, and the service was reliable. I don't know what has changed, but they have missed my house 4 times in the past 2 months. Calling them is a hassle and you spend 20 mins or more on hold. The response has been that they blame me stating the driver told them the trash was not at the curb. I have video and have proven that the driver lied. I checked today and WM is actually cheaper. I will be switching service. read more

If you are going on vacation, be sure to call them before so they can credit your account. I've been a customer for two years now and was recently out of town for the whole month of February. Their guys didn't have to make any pickups, yet, I was charged the full amount. Your word that you were out of town isn't enough to get any credits. read more

Total lack of responsiveness or customer service. completely ignored several requests to address handle missing from my trash bin

They haven't picked up my trash for 2 weeks. This has happened one time before and we have only been signed up for 4 months! No apologies, nothing. Maybe I'll have to pay more but I will be switching trash companies!!!!!!! read more

I used to have pro disposal and they were great! They guys on my route would even grab my can up by the house if I forgot to take it to the curb. The guys were so nice. And I don't remember having any problems with them Due to a move I ended up using garbage man and they suck so bad. They send out a recycle schedule & still don't pick it up. I've had to call their office a ton to have our stuff picked up, they tell you they'll call back with a date when it will be picked up, but they never call you back. And they never send a truck. They suck. Out of all the trash company's I've used in the Denver area for the past 15 years, pro disposal has been the best. read more

Pro Disposal is a joke and completely unprofessional. They charged me $90 for services I never received, and also neglected to provide service during the prior billing cycle that was prepaid as well. When I cancelled my service I was informed that I would only get a $70 refund instead of the full $90 I paid, they also told me I would receive a refund for services paid that I didn't receive from the previous billing cycle that I never received. When I finally did receive my refund, I only got $63.00 instead of the $70 I was told I would receive and didn't see any refund from the services they didn't provide me from the previous months. I would recommend using a different trash company. read more

PRO no way! This company can't get the job done. They pick through the recycling and leave the majority, Then the Trash guy leaves half the trash this 62 year old disabled man carried out to the curb and left neatly stacked, saying "he can't lift it". OMG this is just a crappy attitude that has nothing to do with good service or good business! Think twice before you switch! read more

I did cancel my service. However, the customer service agents were friendly and i received my refund.

They no longer deserve to be rated. If I could give them no stars I would. For over 10 years they have been a great trash collector, however today they have disappointed greatly. Had nicely bundled branches and yard waste. The employee that showed up decided to only take household trash and not even all of it. Moved the piles of branches into the street and left the grass clippings and yard waste piled up nicely bagged. The company said they would not send the driver back out. Do not waste your money on this company their customer service is terrible and the trash collector that was here clearly does not like his job or care about customer satisfaction. Sad to see a good company go bad. read more

I would've given Pro Disposal 3 stars except we recently received a message stating that from here on out only one 90-something-gallon can and three extra bags of trash will be accepted. I recently bought a 64-gallon cannot return it. I'm not going to waste $$ buying another can. Apparently, bundles are not allowed anymore either. So, all our household trash and yard refuse must fit into the 64-gallon can and three extra bags. (I'm assuming those 3 extra bags cannot be placed into another can, so looks like we'll be placing them on the ground for the neighborhood squirrels and raccoons to get into.) Considering their prices have been going up, this is unacceptable. In addition, they use to bring the cans back up to your house as an added service. That has been nixed. I honestly don't care about that "extra" but I do care that they've limited the pick-up amount to one can and three bags. read more

I have been a customer since 2002 and think the service is outstanding. On days when I have been home, I saw how quickly and hard they work. On windy days or when we fill things a bit too full, they carefully snatch up debris (unlike the neighbor's service that leaves stuff all over the street or blowing around). They leave the empty cans at the top of the driveway so they never blow down into the street. I just love these people -- I hope they never go out of business! read more

I wrote a previous review, giving Pro disposal a 2 rating, due to a frustrating circumstance. The Manager, Rick, contacted me and was very gracious about correcting the situation, so I am re-rating them as a 4. People and companies have challenges and make errors now and then, but if they own up to them and make them right, then that's good by me. read more

We love Pro Disposal. We live in Centennial and ALL of our trash gets picked up every single week (which was a problem for our last trash service)...and they bring the cans up to our house. I am very surprised to see negative reviews as we have had nothing but excellent service from the start. Easy to pay your bill online. Friendly customer service. We love Pro Disposal! read more

This used to be a very good company. They had regular drivers and everything went very smoothly. The regular driver for our recycle route is gone and a variety of new drivers continually miss our street. If you call and complain they argue with you and say you didn't have your recycles on the curb by seven A. M. - they are always on the curb the night before. One time they sent a different truck late in the day, but it was actually a garbage truck on the way to the landfill - not a recycle truck. We left Waste Management because they had leaky trucks and always seemed to get half the trash on the street, but at least they always showed up. Back to Waste Management. read more

Awful Awful Awful... for months they have skipped pickups, refuse to return calls, and charge extra for return pickups that they originally missed read more

Thee worst trash company ever!!!! They miss our trash pick up day,even after we have been customers for over a year. Customer service people never answered the phones, leave a message and no one calls back. They do not refund when they miss...it's a nightmare!! Save yourself the trouble and go with a different carrier! read more

The trash guys speaks on their CELL PHONE and BROKE my trash container. Me and my wife deal with them for months. They REFUSED to fix or replace the broken container, got crushed in the mechanical Jar. Pro Disposal said we ACCEPTED the $13.95 CREDIT, we never did. Found out they took it out on the monthly payment, without AUTHORIZED. Called Pro Disposal again to find out . Bottom line is take the $13.95 credit, that is it. Pro Disposal container is $90. They said they will sell it to us for $50. WATCH OUT, IF THEY BRAKE YOUR TRASH, THEY GIVE YOU $14. BUT YOU WILL HAVE TO REPLACE IT FOR $50. - $90. Their trash pick up is good. But don't expect they to do anything after they made a mistake. read more

I switched over from waste management to Pro Disposal a couple of years ago. I had an incident with a driver last Thursday. He actually rang my doorbell and asked for me to come out side. My wife came out and tried to talk to him but he was extremely rude and confrontational. My daughter then went outside with my 16 month old grandson, and he was extremely rude and disrespectful. My daughter stated my dad is working and he is on a call. My dad stated here is $20 and he appreciates you. The driver gives back the $20 and demands $ 200. He screams get your father to come out here now. After my conference call I came out but he was gone. I called the office and spoke to Ashley, that was very empathic and compassionate. She stated that a manager will call me right away. I waited..... I called back Friday and spoke to Ashley again. She assured me that she sent an email because she could not called the manager since he was in the field? I waited again... I called backed 3 times on Saturday and left 3 voicemails and no call back again. My wife calls Monday and they again promised that a manager will call me. I waited one more time... another no call back. I just called back today and spoke with Ebony very non compassionate and dismissive of the underlying issue. She then tells me about pricing and how much I have to pay for the now extra garbage. I requested to speak to a manager, she stated that she will send a second request. When in actuality it's been more like 5 or 6 times. This company is unprofessional, unreliable rude and uncouth. They really do not care about their customers at all. During this pandemic the driver wanted to talk to me and he did not have a mask on and my wife and daughter felt threatened and uncomfortable with the driver aggressive behavior. He cared less about social distancing and respecting customers boundaries and property. In short I should give them negative stars. I will let my HOA know about this and have the board extract their business here from our neighborhood. Furthermore I will file a police report for the drivers actions. STAY AWAY FROM THIS AWFUL COMPANY!!! read more