Our washer and dryer is current out of commission and my family was tasked with finding a local…read morelaundry mat to meet our needs. Thankfully, we landed at BB's Laundromat. The location is clean and the ladies who work there were extremely nice and helpful. They also made sure unattended laundry did not remain in the washer or dryer for long periods of time, which I appreciated.

If you can please go to another laundromat…read more I'm very disappointed in how terrible the customer service has gotten here. I was here and it was 30 minutes to closing and my clothes just stopped from the wash, the attendant told me you only have 30 minutes for the dryers. Which I completely understand. I quickly threw my clothes in the dryer and put enough quarters for 30 minutes. After about 2 minutes two of the dryers completely stopped. I let the attendant know. She said okay and did nothing. I waited a few minutes and then asked her am I able to get a refund. She said we don't give refunds. I let her know that I put money in the machine. She said that when she saw it the machines were off. Thank goodness my clothes warm to prove that I did put money in the dryer. Then she proceeded to only dry my clothes for 24 minutes. I went to get the rest of my clothes to dry and she said don't do 30 minutes cause were closer to closing time. I come all the time to this establishment and I am very very disappointed with how this was handled. Sadly I'll have to find another laundromat unless it's an absolute emergency.

They are very much on the expensive side and if you're not technologically savvy you might want to…read moreavoid (they use a phone app for the machines). But all in all a good experience. I don't go to laundromats often - just for my oversized blankets - but this one was clean and tidy and felt safe.

Stopped going to the laundromat on Solano Ave in Albany to try to find a better spot. Started going…read moreto Spincycle in El Cerrito Plaza - they are always ridiculously busy and the floor is always dirty. Today while waiting at Spincycle for one of the 3 larger machines, I just decided to get back in my car and drove to TubTown. I was actually pretty excited because I'd read the reviews prior to coming today. When I first pulled up, there was constant shouting. I got out of my car - it's coming from some Evangelical preacher or something across the street who has a bullhorn. Annoying af and it's been going on now for like an hour. But not the laundromat's fault. Now for my actual laundromat experience: There were about ten people here on a Wednesday around noon - not crazy busy and there an ample amount of machines available. Machines smelled clean and the floor is a little run down but not in a way that makes you feel gross. The worker here mopped the floor while I was there, which I appreciate. Average laundry prices - a bit pricey but it's worth it for the machine availability. Spincycle machine for $11 can accommodate more than the $11 machine here (warm water), but you always have to wait for that big one at spin cycle. It was my first time here and getting my wash started was a bit frustrating. I asked the worker and he told me I could buy a card for $2.50 and load it or download the app for now fee. I downloaded the app and spent way too long trying to unsuccessfully connect it. I finally asked the worker for assistance and he tried multiple times but couldn't get it to work either and said maybe it's my phone. I've never had issues with my phone before but what could I really do at this point other than buy a card? So I bought a card - $2.50 for the card plus a THREE DOLLAR FEE to load the card using your credit card!!! I opted for the $100 loading option in order to get a $20 bonus, so after paying the $105.50, I had a balance of $117 to use on my card. I can't believe every time I reload by card it will be an extra $3 fee! Once I finally started my wash with the card, I was wondering when I would be told to "add bleach" as the machine indicates you should add it when it displays. I asked the worker how long into the cycle it normally takes before you are instructed to add the bleach. He seemed like he was a little annoyed but trying hard to hide it and be nice - which I personally think is still good customer service lol because you can't really help feeling annoyed but you're making an effort to hide it. Anyway, he was like "you can add the bleach before you start the machine" and I was like "well why does it say wait to add the bleach until it displays"? Anyway, we walked back over to the machine I was using and the machine was now displaying the message "add bleach" - about 3 minutes into the wash cycle, if anyone is wondering. 4 stars for facilities/machines/cleanliness. 1 star for app not working and laundry card fees - & that's a pretty big deal for me. So I'll give an avg based on that, but it would be more a 3.75 for me

Love how big and clean this laundromat is! They also play music in here which makes the time go by…read morefaster. They've got everything you need here, soaps of all kinds, dryer sheets, drinks... even some ladies offered us tamales when we came here Saturday at 6pm. But bring cash for all these items. A unique thing about this spot is you need to buy a laundry card to use the machines. You can use cash or credit/debit cards to buy it from the machines up front. Love how huge the washing machines are too. Everyone's nice, even if you don't speak Spanish, you can figure it out! They also offer wash and fold services. Even on the website you can get your clothes picked up and delivered clean! Definitely will come back here otra vez. Only street parking is available.

The back door was open they do open at 7 ones of the best laundry Matt's in the rich clean and a…read morelot of washers

Safe c spacious and plenty of families with kids. Low drama Laundrama !!!…read moreEnough space but not too ample in the front, more spaces in back. Prices vary depending on machines and sizes . Clean overall

It is my first time here in this laundrymat,seeing a lot of available new washers & the place is…read moreneat & tidy.Chairs available for sitting while waiting your clothes to get dry. Please with my first time doing laundry here.

I don't come to laundromats often but I love that there were so many options for washers and…read moredryers. Small loads, big loads, double loads, quadruple loads! This place has a size washer and dryer to meet your dirty laundry needs. I washed my comforters here. BB's accepts cash and has a change machine OR you can use credit card. Free WiFi, TV, parking and conveniently located next to Neighbors Donuts and Chefs if you get hungry. Staff was helpful as well. They informed me that I can drop off my laundry for them to wash and fold if in a pinch (obviously for a price). I'm going to take them up on it next time.

I really enjoy this laundromat and I come here very often. This place is really friendly, clean and…read morewell-kept. I am very picky when it comes to things of this nature & they are really great. If anyone has ever had a bad/negative experience give it a try again. Things happen, people go through things, but I guarantee you they will not let you down relative to upkeep, friendliness and accessibility to a variety of different good machines.

I love it here there's generally no video here to bother me and their ontop of their jibsread more

Horrible place the machines didn't work it's always dirty there's not parking it's always full.read more

This place is a scam periodically I come here because I live in the area and each and every time…read morethey're not refunding the coins I put in when their machines are not working. There's no one running the place and the lady who comes in says she's just looking over the place she's doesn't work there. There's no number for the establishment, Highly don't recommend !!

first time coming to this laundromat and it is a Pretty decent looking place. Walking in I didn't…read moreknow what to expect. There wasn't many people inside maybe because it's a weekday at 12pm but other than that lots of empty machines some out of service. The cheapest machine is $3 and the most expensive is $8.50 i believe. Theres not much size difference in the washers until you get to the $6+ ones thats when you notice the bigger difference in actual inside size. For my $5 wash I got a 23 minute wash. Things came out decent but im sure the prices can be lower and more competitive in comparison to the others. Didnt see any staff member onsite either and some machines did look out of order.

Employees are untrustworthy don't leave your belongings they will take it. Had a bad experience and…read morethe lady that worked there lied to me about taking it when I clearly seen her go right to my machine when I was grabbing something from the car. Manager gave me attitude just asking simple questions of my stuff and checking cameras. I don't recommend this place what so ever

Plus: *parking lot…read more *Great variety of washing machines and dryers. Minus: *washing machines DO NOT use hot water. * Laundry mat management picks and chooses who is allowed to use restroom. *dryers are NOT set on the same time. There's about 7 minutes to each quarter. Some dryers are a minute or two less. **Thought I found a new favorite Laundromat. Until my last visit. I paid to wash my bleached items in HOT water. The water in the machine stayed COLD. When the attendant arrived I explained and he brushed me off saying he's never heard that before. He continued giving me half truths and excuses. He tried to deflect my concern and in the end blamed the owner for turning off or down the water heater in the afternoon. Several times in our conversation he reminded me there were other wash houses I could go to. I would have been satisfied with an apology for the inconvenience as a patron but instead he begged me not to come back.

Dry Cleaner Review…read more The fact that I have to book an appointment to get my pants hem is an inconvenience when the turn around time it takes is no more than 6-7 minutes from the time I try on the pants to the time I am handed the receipt and walk-out. Furthermore, the customer service provided by the lady has been fairly poor and her responses have ranged from "why are you coming 3-4 minutes before closing?" When I do call to make the same day appointment, her response is, "I cannot give you the same day appointment because it is very busy." I would have no problem booking an appointment in the future if it was not for her attitude and cynicism. I definitely do not feel any warmth or good vibes. Otherwise, I cannot knock-out that Star One Cleaners is good at their craft and that there is a warm welcome by the gentlemen. Unfortunately, I do not feel valued as a customer and cannot return. Quality and fairly priced service is important but so is customer service.

Had a suit dry cleaned and a dress hemmed here. Very nice employees and completed both within a…read morereasonable time frame. I also think the price for both services was great. I'll definitely be making this my go to place. Make sure you make an appointment for alterations.

I came in on a Thursday evening around 5. It had a surprising amount of availability. It's a small…read moreplace. I was offered help with my laundry by someone who I didn't realize was the manager. I had 7 loads to do so I was hopeful in this little place but it's a gem. They have 17 washers total. They also have a little wash station, the water comes out slow but better than no water (especially if you get soap on your hands by accident!). They also gave me one free wash for finding out that I was a first time customer. Manager was already leaving and came back to give that customer service. Downside: The only downside is there are only 4 street parking spaces in front. They also don't have any super small 1 loaders.

I used their website to schedule pick up fluff and fold. Someone came and picked up my clothes but…read morethere was no one at the Laundromat to receive it so he had to bring it back to me. Annoying to both the driver and me. I have tried for over an hour to get in touch with a human being, to no avail.