I don't come to laundromats often but I love that there were so many options for washers and…read moredryers. Small loads, big loads, double loads, quadruple loads! This place has a size washer and dryer to meet your dirty laundry needs. I washed my comforters here. BB's accepts cash and has a change machine OR you can use credit card. Free WiFi, TV, parking and conveniently located next to Neighbors Donuts and Chefs if you get hungry. Staff was helpful as well. They informed me that I can drop off my laundry for them to wash and fold if in a pinch (obviously for a price). I'm going to take them up on it next time.

I really enjoy this laundromat and I come here very often. This place is really friendly, clean and…read morewell-kept. I am very picky when it comes to things of this nature & they are really great. If anyone has ever had a bad/negative experience give it a try again. Things happen, people go through things, but I guarantee you they will not let you down relative to upkeep, friendliness and accessibility to a variety of different good machines.

I arrived to the bay (El Sobrante) a little over a year ago. I have gone to at least two other…read morecleaners...and till I found this location by accident; I have never been more pleased. She is not only keeping my clothes clean...but she has provided my alterations for my jackets, suits, etc. w/ no complaints. I enjoy being greeted w/ smiles and of course she always knows my name. So I write this to anyone who is considering their next cleaners. Walk in + introduce yourself...and all else will fall in line.

I've been coming here off and on for 30 years, when we used to starch and press Levi's. lol…read moreService is great.

Super helpful and great price! Wife took all my Yankees jerseys here and they are spotless and look…read morebrand new, i also had my daughters backpack fixed good as new. This is our new go to cleaners!

I have used this business before, but unfortunately this experience was very disappointing and did…read morenot meet my expectations. When I initially arrived, I spoke with one of the employees regarding a small coffee stain on the front of my shirt that I wanted removed. During our interaction, the employee appeared distracted and was using Facebook while I was speaking with her. She examined the shirt, acknowledged the stain, and instructed me to return a few days later to pick it up. When I returned, the same employee was again on her phone while assisting me. As I was paying for the service, she suddenly asked, "By the way, were these stains here?" I looked at my shirt and immediately noticed blue discoloration and marks that appeared similar to bleach damage. I informed her that these marks had not been present before and reminded her that the only issue with the shirt originally was the small coffee stain on the front. The employee insisted that they do not use bleach and stated they would keep the shirt for another week to attempt to correct the issue. After a week passed, I returned only to find the shirt in the exact same condition. I also never received a phone call or update informing me that they were unable to fix the problem. During this conversation, the same employee explained that the individual responsible for cleaning and inspecting garments documents existing damage by taking photos before items are processed. She stated that if there are stains or defects prior to cleaning, photos are taken. If there are no issues, no photos are necessary. No photos had ever been taken of my shirt, which would suggest that there were no existing discoloration issues beyond the small coffee stain. Despite this, she continued insisting that the shirt had been brought in that way. It was close to closing time and she shut me down and stated we had to go. Very rude demeanour. I was then instructed to return a few days later to speak directly with the owner regarding a resolution. When I met with the owner, I was told there was a possibility that an employee may have used bleach on the shirt. This directly conflicted with the previous statement that bleach was never used at the business. At that point, there appeared to be no accountability or consistency regarding what had happened. To resolve the matter, I was given only two options: 1. Keep the shirt and receive store credit $10. 2. Receive compensation for the shirt's value with proof of purchase, but they would keep the shirt. I explained that I believed I should be compensated for the damage while also retaining possession of my own property. I was told that was not an option. This situation is about more than just a shirt. The most concerning issue was the lack of accountability and customer service throughout the process. A mistake can happen at any business, but taking responsibility and properly addressing it is important. If this had involved a wedding dress, suit, or another valuable item, the outcome could have been much more serious. Lastly I was issued a check, they kept my shirt and owner still insisted I do not leave a bad review. Well, I'm being honest.

Dry Cleaner Review…read more The fact that I have to book an appointment to get my pants hem is an inconvenience when the turn around time it takes is no more than 6-7 minutes from the time I try on the pants to the time I am handed the receipt and walk-out. Furthermore, the customer service provided by the lady has been fairly poor and her responses have ranged from "why are you coming 3-4 minutes before closing?" When I do call to make the same day appointment, her response is, "I cannot give you the same day appointment because it is very busy." I would have no problem booking an appointment in the future if it was not for her attitude and cynicism. I definitely do not feel any warmth or good vibes. Otherwise, I cannot knock-out that Star One Cleaners is good at their craft and that there is a warm welcome by the gentlemen. Unfortunately, I do not feel valued as a customer and cannot return. Quality and fairly priced service is important but so is customer service.

Had a suit dry cleaned and a dress hemmed here. Very nice employees and completed both within a…read morereasonable time frame. I also think the price for both services was great. I'll definitely be making this my go to place. Make sure you make an appointment for alterations.

Many years of experience and amazing customer service.Excellent dry cleaning and high quality…read morelaundry care!!

I dealt with the Manager named Ana and her Customer Service was Excellent. She kept her word as…read moretelling me what she was going to do for me as a Customer pertaining to cleaning my clothes and for me that speaks volume. Thank You Ana for demonstrating the leadership for your company.

This is probably the cleanest and best kept laundromat in the area. It opens early at 6am (the best…read moretime to come in.) With that being said, it is a bit more expensive per load, but worth it. Get the loyalty card. You get an extra three dollars when you input $20. There is an attendant that can help you if you need help. The only reason that I took off one star is because the aisles are super narrow. It gets very crowded and people know that this is probably one of the better laundromats in the area. I got anxiety on a weekend day when I discovered this place. People are jumping to get in machines when they open up. So be prepared with your timing for your machines!

Safe c spacious and plenty of families with kids. Low drama Laundrama !!!…read moreEnough space but not too ample in the front, more spaces in back. Prices vary depending on machines and sizes . Clean overall

If you can please go to another laundromat…read more I'm very disappointed in how terrible the customer service has gotten here. I was here and it was 30 minutes to closing and my clothes just stopped from the wash, the attendant told me you only have 30 minutes for the dryers. Which I completely understand. I quickly threw my clothes in the dryer and put enough quarters for 30 minutes. After about 2 minutes two of the dryers completely stopped. I let the attendant know. She said okay and did nothing. I waited a few minutes and then asked her am I able to get a refund. She said we don't give refunds. I let her know that I put money in the machine. She said that when she saw it the machines were off. Thank goodness my clothes warm to prove that I did put money in the dryer. Then she proceeded to only dry my clothes for 24 minutes. I went to get the rest of my clothes to dry and she said don't do 30 minutes cause were closer to closing time. I come all the time to this establishment and I am very very disappointed with how this was handled. Sadly I'll have to find another laundromat unless it's an absolute emergency.

It went well to me. I enjoyed the quiet atmosphere and the worker with (long pony tail and AirPods)…read morewas super helpful her non verbally talking me through the first time process came in clutch bc it was early so I didn't feel like talking but I had an important wash and fold chore to accomplish for the morning.

They have amazing wash and fold service. Reasonable price with excellent quality and customer…read moreservice.

This laundry is nasty has roaches don't put your basket on the floor or you will take them home…read morewith you where is the health inspector we need them the owner is rude and things he can talk to people in kind of way so lady's be careful