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Gardena, CA

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Pro Car Buyers

2.2 (11 reviews)
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16 years ago

The only people I trust when it comes to repairs AND purchases! And you know how hard it is to find a trustworthy mechanic!

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CarMax

CarMax

(548 reviews)

I wanted to sell two cars for top dollar with as little hassle as possible, so I requested offers…read morefrom CarMax, Carvana, and AutoNation, where I had purchased one of the vehicles. CarMax beat every other offer, and on one of the cars their quote was substantially higher than AutoNation's. It was an easy decision, especially since the Torrance location is only 1.8 miles from my house. Both vehicles were low mileage and in excellent condition. I uploaded all the requested information online and scheduled two appointments, one at 11:30 and the other at noon. When we arrived, I parked both cars and checked in. My wife had driven one of the vehicles over, and within minutes CarMax had arranged a complimentary Lyft to take her home. At 11:30, I was called to meet with a representative who handled the paperwork for both vehicles at the same time. She explained everything clearly, completed the paperwork efficiently, and handed me two checks for the exact amounts they had quoted online. No games, no last-minute negotiations, and no surprises. I was in and out in about 35 to 45 minutes. Before I left, CarMax even arranged a complimentary Lyft to get me home. The entire selling experience was outstanding. Every employee I interacted with at the Torrance location was friendly, professional, and efficient. Thank you, CarMax, for proving that a car transaction can actually be easy. No haggling, no hassle, just exactly what was promised. Five stars!

This review is about a specific CarMax employee, Michael Greenberg…read more I approached Michael and explained that I was looking for a vehicle. I also let him know that I am Deaf and that we could communicate by texting or using the Notes app on my phone. Unfortunately, he did not seem interested in helping me. We walked to another desk, and I typed my questions on my phone. Instead of looking at me while communicating, he kept looking elsewhere. I showed him my iPhone, and he simply opened a browser and told me there were no other cars available. He did not offer any alternatives, suggestions, or discuss other options that might fit my needs. When I asked additional questions, he continued looking away and avoided eye contact. His behavior made me feel like he did not want to help me. As a Deaf customer, this experience left me wondering whether I was being treated differently because of my disability. I felt unwelcome and disappointed. Because of this experience, I would not choose to work with Michael again. On the other hand, Phillip was outstanding. He was friendly, patient, and communicated very well with me. He made me feel respected and took the time to help answer my questions. I truly appreciate Phillip's excellent customer service and professionalism.

Carstub

Carstub

(797 reviews)

Great experience. Inspected my car and made an offer. Easier than Carvana. Thank you to Robert…read moreGrande.

I was referred to CarStub by my boyfriend, who had previously used them to sell a couple of older…read morevehicles, so I decided to give them a try when it was time to sell mine. As a nice bonus, CarStub also honored their referral program and gave him a $50 gift certificate for referring me. One of the biggest advantages for me was the convenience. As someone with a busy schedule, I appreciated that they came directly to me rather than requiring me to drive somewhere and spend hours waiting around. It made the entire process much easier to fit into my day. After providing some basic information over the phone, I scheduled a convenient time for them to come out and inspect the vehicle. Robert reached out ahead of time to let me know he was running earlier than expected, which I appreciated. Once he arrived, he took the time to explain the process and perform a thorough inspection. There was no pressure or hard-selling involved. If you have a realistic price range in mind, the negotiation process is straightforward and respectful. After agreeing on a price, we completed the paperwork on the spot, and I received payment the same day while arrangements were made to pick up the vehicle. What stood out most was the customer service. Robert needed one additional document after the sale and was willing to work around my schedule, even returning the following Monday to make the process as convenient as possible. Selling a car can often be stressful, but this experience was refreshingly hassle-free. Between the mobile service, same-day payment, and attentive customer service, I can see why they came highly recommended. If I ever need to sell another used vehicle, I wouldn't hesitate to work with Robert and the CarStub team again.

Pro Car Buyers - carbuyers - Updated October 2026

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