Came for eyebrow threading. It was my first time here and they were super kind. Plenty of parking…read more Love how they came out.

From the owner: Results driven skincare meets relaxation Brazilian and brow…read morewax experts

Purchased a Groupon for a massage. Called numerous (5-6) times and emailed to schedule and no one…read moreever returns my calls. Very frustrating!

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Something is really off at this salon. I made an appointment 3 months in advance with a stylist who…read morehad cut my hair once and did a good job. Three times before my next appointment, the salon called to tell me that my stylist was "no longer with us" and they would need to reschedule me with a different stylist on a different day. After this 3rd time, I nicely told them how frustrating this was, and they accused me of having an attitude. Instead of saying, "I'm so sorry this has happened again, let me schedule you at our next available appointment." The person on the phone (owner?) became very rude to me. If this is how they treat their clients, I can only imagine how they treat their stylists. I guess this explains why so many are leaving. I will not be returning either.

I have been coming here about almost a year now. I highly…read morerecommend this salon for great customer service and products. My stylist is Jo Brandon. She is a excellent stylist and has a great personality! Really appreciate the consistency in my color and great cut every time. Highly recommend if you are searching for a new salon.

Guy who's probably the owner sits out front smoking cigarette - right in front of the store on a…read morebench. Was gonna go there and decided to not waste my money. Don't want to walk thru that to the business or even smell it if he is the one taking care of me. Not to mention, dance studio is right next door and little kids and parents have to wait out side and smoke streaming down front sidewalk. BAD LOOK FOR BUSINESS!

the guy that took me was super nice he did my nails fast and they are so cute and cheap!read more

I've been getting pedi and mani here for years. Everyone is friendly and very professional. They…read morepay attention to details and fulfill every request. People are so quick to leave a bad comment, I give credit where credit is due.

I will NEVER go back here again. I usually go to a different place but I needed something quick and…read moreclose to match my Easter dress. I told the girl I wanted something salmon colored and she didn't give me the nail color plates and I had to pick from the bottles despite there being several of the sample nails. I found one that was pink with slightly orange and as soon as she put it on my nails it was neon orange. I made a comment how it looked orange and she said it would "fade in the sun". I made another comment as she kept painting that I didn't like the color and she just looked at my nails and kept going. Also she out so many coats on that it looks like I'm wearing press one which I didn't notice until she was already done and at that point I didn't have time to get it redone. I also noticed after that she didn't go all the way down my nail bed so it looks like I've been wearing them for a week. I asked her how many years she had been doing nails and she said "a long time". I was very unhappy and now I have to put up with these for 2 weeks

Amazing service will recommend their services to anyone. Worth every penny professional, clean…read moreenvironment especially the techs made you feel comfortable during the process

I learned about Beautiful You through Groupon. They're a bit of a drive for me (30 minutes each…read moreway), but I've been a client now for two years. I have had laser hair removal sessions from a different salon before going to Beautiful You. Beautiful You's lasers are less painful, quick and more effective. I purchased gift certificates for my daughters for Christmas and they love it. Highly recommend!

Nilam is professional, personable, and gentle. I've been a client for several years, and I…read moreabsolutely love the services she provides at every visit--never disappointing.

I was really glad I found someone who could do my eyebrows the way I like because I moved to VA…read morefrom Florida, but she is not consistently with her hours and I travel from like an hour away to go to her. One time I drove there and she was closed so I learned to always call before going.