Nadir in the service center.......this guy has been taking care of my girl Bessie (Sequoia) for years with her regular check ups. He is very responsive and takes time with anything I might have questions on. He is my go to in the service department and hopefully Toyota see the work he does. read more

I was looking to upgrade to a newer model of pick-up truck when I came across an ad online by CarFax. They had the perfect truck for me and it was at Priotity Toyota in Springfield, VA. I drove all the way from Baltimore, Maryland to see if there was an opportunity for me to get this truck. Although my credit wasn't perfect and actually my credit score was pretty low, the finance guy, Brandon Bentley, pulled out all the stops and got me where I needed to be with my monthly payments. I watched him diligently call over 10 lenders until we came across one that fit what I needed financially . Brandon made the process quick, easy, and less stressful. I recommend you ask for Brandon by name because he will get it done for you! read more

Nightmare experience, took my Highlander for a recall and oil change. The cashier name Valerie called me and scheduled a free oil change appointment approved by service manager name Fabio. I told her that my car has a recall and I also want to take care of that. After she spoke to Fabio, she said it can be done that same day. So on the day of the appointment I went. Fabio wasn't there. One of the service advisor name Chi took me in. I explained the situation, he gave a wired look. And he asked me , why I'm getting a free oil change? I said that's a courtesy from your manager name Fabio. Again he gave me a smark and he said he doesn't know nothing about that. So I left, I had to go to work. After a couple of hours, I called. Spoke to Fabio explain what the service advisor said and the way he treated me was absolutely wrong. Then Fabio apologized and made another appointment promise he'll be there at that time and there won't be no problem. I said okay, the appointment was the following week. I went on time. Fabio wasn't there so I had to wait 40min. He didn't showed up so I went inside. I spoke to a different service advisor explain all over again. Imagine that! He said there was no note/message that stated all that. So again I had to leave ‍ At this point I am furious!!!! After a couple of hours I called Fabio's direct line and left a message. He didn't even return my calls. Next day I called his direct line 13 times. And then I start calling the service number asking for Fabio.. whoever picked up the phone would tell me to wait and then either they hung up or not return to the phone. Another upsetting day, so I ended up driving straight to the dealership. I went straight to his office and I asked him what's going on and if this is personal because it looks like it. He said he'll take care of it. Long story short, after all that my car got oil changed. Went home the next day it says maintenance required because the did NOT reset. I called and left him a message. He did not got back to me. I don't recommend anyone to use Priority Toyota for your service needs!!!! Update: I got the following reply on Google review. I emailed him with my phone n included. But never reach back ‍ Response from the owner 4 days ago Hello Fifi, Thank you for sharing your experience. We understand your frustration and apologize for any inconvenience that has been caused. I'd appreciate an opportunity to learn more about your time with us to properly address this matter moving forward. When you have a moment, please reach out directly so we can work together towards a more positive outcome. Thank you, Robert Bell - Service Manager - robert.bell@priorityauto.com read more

I have reached out to the parts department several times and left messages several times with no call back. I left a message on their website for a part, and all they did was send me a sales person to try and sell me a new car. Now i'm getting solicitations in my email. Car dealerships are a literal joke. read more

Where screwing you is their number 1 Priority. I did it again folks... go read my review of the priority Nissan locations.... sadly I didn't learn and the company as a whole are grade A jackasses. Backstory- found a tundra at this location I was extremely interested in. Emailed them and texted the sales person I was coming in Sunday. Even texted and said I was running late on Sunday. Arrive at dealer- first thing she does after giving her my backstory on the car I own is question where I got my trade in value from. KBB and I valued it at fair. Then she questioned my credit (651) implying that wasn't good enough and finally responded with "well if we can't get you in what you want we will find something for you." No lady, I didn't want anything else I wanted that truck. Flash forward 20 minutes later- she shows up in the wrong truck. An older clearly different model. She politely lied and said "no it's black I don't know why those colors are listed" when I pulled up the autotrader listing Lie #2 enthusiastically occurs "oh those are stock photos" really lady all 26 of them are stock photos plus a different inventory number? Enter Lie #3 "oh shucks my guy must have given me the wrong keys. Because the stock numbers are so close" Off she goes and reappears 22 minutes later (at this point I've been at the dealership for an hour) a half hearted Lie #4 ensues "so someone else is testing driving your car and wants it. So the sales guy is hiding it" At this point I left, I realized once a scumbag a scumbag they will always be. To make things fun and this review longer. She decides to text me saying "it was in the body shop" I can only assume this Lie #5 was aided by the sales manager in hopes that after being gone for an hour I had calmed down and was ready to return to getting screwed. You can tell by my photo I wasn't interested. Cliff Notes- they will work hard to get rid of what they want to sell you, they will keep you there as long as possible to wear you down and pick something you don't want, they will gladly lie to achieve their end game of screwing you. Thanks for reading. read more

Priority Toyota Springfield - Proof that I tried to be as up front and honest. Letting them know I was coming and willing to provide my information - Car Dealers Near Me - Springfield, Virginia

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I'm only giving stars because our sales agent was nice and helpful. Otherwise I would steer clear unless you absolutely can't find your car anywhere else. It was so incredibly SLOW we wasted an entire day morning to early evening waiting around. Financing were extra pushy and condescending and rude and entirely unwilling to negotiate even in the slightest after we'd already given in to so much and we're bonafide buyers. All in all one of the worst experiences I've had. They offer free service and I'm debating whether to actually pay someone else for car servicing just so I don't have to interact with them again. read more

If you like buying used cars for 10k more than a new car, this your place. Also, their sales people will start crunching the calculator making up all kinds of fees! :) read more

Got the appointment time I asked for and they were ready for me, took the car in immediately and brought it back to me quicker than I expected. They are courteous and thorough. read more

We've been coming to Priority for service ever since they opened. While the quality and timelines of their service has been an issue, the convenience of their free shuttle service and proximity to where we live is the main reason we come back. However, we recently decided to trade in our 2007 RAV4 for a new 2020 RAV4 Hybrid. A somewhat painful decision for all the right reasons. But we just didn't want to deal with the repairs and wanted to get into something more fuel efficient. So, in comes Todd and his colleagues. Todd Carson went out of his way to find us the car, color and trim we were looking for and he was able to deliver despite the difficulty of getting dealer transfers on the metallic gray XSE base model. They had a fully loaded XSE on the lot in the color we wanted but we didn't want to spend $40k on a RAV4. So with our trade, we were out the door $31,500 thanks to Todd and his team. So far were pretty happy with the new car purchase. Who knows, maybe our 2011 Sienna might be next...I truly hope not but with the bed hybrid Sienna coming out this Fall...I'll be watching. read more

Priority Toyota Springfield - $34,500 out the door...but $3k less for my trade in. I'm loving the blacked out logos and rims with the metallic gray. - Car Dealers Near Me - Springfield, Virginia

I have bought a car from this company but I have got issues right away within 3 days the tire pressure was starting to blink and I have asked them to check it for me but after that they told me that they don't care about it they aren't not even responsible for there business..I will not recommend you to buy from this place they only care about their profits. They don't care about their service and customers including the manager!!! read more

Vehicle was showing the tire light as if the tires had a problem. However based on last conversation with the service tech and the last point inspection I knew that it was the signals from the tires to the sensors. However the price to replace and repair them was a bit outrageous. I will say it was done quickly and only was about one and one half hours to complete. read more

I came here for the service because it's the closest dealership from me & I am pleased. My AC has been out since last August and there was a leak which was patched. The overall inspection and car check took 2 hours and mind you I came in around 08:50 and the lobby was already full of at least 10+ people. My service advisor, Darryl was very helpful and great at explaining everything to me + recommending a better choice for me that won't hurt my wallet too much (mind you I am female & not that familiar with cars except for basic upkeep.) After determining where the leak was coming from, I was told it would be done within an hour which actually took 30 minutes. AC is blowing cold air again and phew, it's been about 80°F outside again- I'm so glad. I'll definitely come back for the services if needed. read more

I've benn going to dealership for service since I purchased my Tacoma there in 2017. The service has always been excellant. My Service contact Chhay Has always been outstanding to work with, any reccommendation he has is well explained, so making a choice is what to do is easy. I'am fortunate enough to live close enough to take advantage of their shuttle, so leaving my truck there is not an issue. They make my life easier, What more could one ask for! read more

I've been going to Priority Toyota Springfield since 2016 when I bought my first car through them. Recently, I was looking for a 2021 RAV4 hybrid xle and knew I need to go to them. This being the first time I purchased a car without the help of other family members I was anxious I wouldn't find what I wanted for a decent price but my sales advisor, Logan McIntosh, put my mind at ease and helped me throughout the whole process. Now if you yourself are also looking for a RAV4 just know that stock is limited at the moment due to it being in high demand. All the Rav4s they had on lot were already pre purchased but I was able to chose one I wanted and get to look at one that was exactly like the one I was getting. The wait time for me to get my vehicle was not long at all! Logan told me it would arrive today but it arrived a day early and I got to bring it home with me last night! I can't thank them enough, it's such a nice upgrade from my small scion. Don't hesitate to go here for a new/used vehicle or to take your car in for servicing. The employees in servicing are always friendly and helpful. I go to Nawfal Ali every time! He ensures I'm getting exactly what I need or I don't need at that time. read more

Priority Toyota Springfield - Car Dealers Near Me - Springfield, Virginia

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Absolutely NO STARS!!! What a HORRIBLE, DISGUSTING experience!!! Two dear friends and I visited this location, as one friend had brought cash to purchase a new vehicle she had looked at/test-drove a week prior. I came to help with the negotiation aspect. Much of the satisfaction early during the process was a result of Mr. Jerry Cho, who exhibited excellent customer service that one typically only experiences at luxury automobile dealerships. As we attempted to negotiate a fair price for the vehicle, my friends and I were accosted by the sales manager, Mr. Paul Ramage. Mr. Ramage failed to greet us or introduce himself to us, but he successfully interrupted our price discussions with Mr. Cho. He repeatedly made condescending remarks and verbally attacked & undermined Mr. Cho's expertise & experience in front us and in front of other customers (stating he was providing 'unnecessary' details to us, persistently alluding to us that Mr. Cho was incapable of being a good sales representative, falsely accusing him of restricting our test-drive to the parking lot only (when we had personally specifically requested this as we had already done a test-drive the week before), etc.) - Mr. Ramage was completely unaware and ignorant of the seller/client relationship that had already been established. More appalling was his discriminating verbiage and body language directed at Mr. Cho, as he was persistently witnessed as being annoyed with Mr. Cho's accent and offensively berating him to repeat all of the details he had already successfully provided to us prior to the interruption. He also made false disrespectful accusations that we were not 'serious' customers and that we were merely 'playing around,' when in truth, we had already informed Mr. Cho of our serious intent to purchase that specific car in full cash. Mr. Ramage belittled us by stating several times that nothing was up for negotiation and that he refused to listen to any offers from us. He then proceeded to insult our intelligence by pretending to negotiate; he repeatedly added and deducted the same figures-the final amount never changed; we had clearly indicated several times to Mr. Ramage that we held advanced degrees in mathematics/engineering, but he continued to insult us. As he proceeded to add and deduct, he slowed his speech down considerably and asked "do you understand what I'm saying?" It was clear that he was discriminating us based on our race and his assumptions that we did not understand English, which again, we reiterated to Mr. Ramage that we were engineers/educators. He continued to deliver further insults to our intelligence by 'quizzing' us on the car technology - with a discriminating tone directed at the women, questioning us with "do you know what a rear view camera is?" or "this is a sunroof, do you know it's capabilities?" Not only was he discriminating us based on our race, but also our sex. You can bet that I had bluntly informed Mr. Ramage that he was being extremely rude, disrespectful, and offensive with his unlawful actions. We informed him that we would be severing our relationship with this dealership. Not surprisingly, he did not offer an apology and offensively shrugged his shoulders multiples times, asking no one in particular around him in a condescending tone, "was I rude?" On Priority Toyota-Springfield's website, it clearly states that (a) "our friendly, professional staff is here for you," (b) "we would be happy to assist you in your car buying process," and (c) "[we] strive to provide a great customer experience." Mr. Ramage failed to comply to all 3 parts with what we had believed to be part of their mission statement. In addition, aside from Mr. Cho, no other employee or manager took an initiative to help remedy the situation when it was quite visibly and audibly clear in how extremely upset we were. They are in dire need in re-evaluating Mr. Ramage, its hiring process, its company's code-of-conduct/policies, its mission statement, and how this dealership wishes to represent itself in the DC metro area. We brought our business elsewhere and bought a '16 vehicle at a fair price the following day. read more

Priority Toyota Springfield - Car Dealers Near Me - Springfield, Virginia

I scheduled on the app to get my 4Runner serviced for 20k and my state inspection, showed up on the time scheduled and Anthony Vargas took good care of me. I have been to him before and he continues to shine. Thanks for a smooth appt read more

Do yourself a favor; just void your warranty and have your maintenance done elsewhere. The service department at Priority is absolute garbage. While I love my Taco, my latest experience with Priority Toyota makes me want to sell it and buy anything else. read more

Priority is for suckers. If you are in the market for a new car don't waste your time at Priority. I made an appointment to test drive an advertised new Toyota vehicle. They called and texted to confirm. When I got there I got a speech about supply chain and chip shortages which turned into a clumsy effort to show me a used car. They didn't have the car or any of the model they set an appointment for me to test drive? Complete waste of my time. Maybe lying to get you in the door and sell you something else is a winning strategy (it even has a name - bait and switch) but not with me. Plenty of other Toyota dealers to choose from - pass on Priority. As a silver lining my drive to priority took me past a Ford dealer - it turns out Ford is getting passed the supply chain chip issue and actually has vehicles to test drive and buy without a shell game. read more

I worked with Logan McIntosh when buying a new vehicle. She is wonderful - incredibly personable, knowledgeable about the vehicles, and truly worked to find the best trim package and color combo that was the optimal fit for me. I ended up getting a RAV4 Hybrid and couldn't be happier. I worked with Todd as a Finance Advisor and he was also incredible. I didn't feel like he was trying to upsell me things I didn't need. I would gladly buy another car from Priority Toyota of Springfield, and I look forward to bringing my car here for service. read more

Chris was my service advisor! He was great! Great customer service, courteous, fantastic communication he was Awesome he made sure to explain everything thoroughly! Thank you Chris! You Made dropping off my car for service on my lunch break super easy! read more

I came by to turn in a lease, and while the process was fairly smooth to get in and out quickly, it is very evident that this dealership has not yet heard that we are in the middle of a pandemic. The first person who greeted me inside was not wearing a mask, and as I sat inside waiting for things to be processed, I counted 7 total employees either not wearing masks at all or wearing them underneath their chins while interacting with each other and with customers. I had been considering leasing another vehicle before I walked in, but after seeing such disregard for the health of customers and their own staff alike, I turned in my lease and will be buying or leasing from somewhere else. read more

For your safety: STAY AWAY. I went to have an oil change and multipoint inspection on Saturday December 12th. I arrived ~10minutes before the service center opened at 7am and got in the line of seven cars that had already formed. When dropping my car off I tried to use a coupon for an oil change and tire rotation which I was told was expired--that was fine, and I asked my service advisor, Nafwal Ali, for just an oil change since I didn't actually need the tire rotation. I could tell they were obviously busy and I told him I wasn't waiting for my vehicle so I didn't mind when it was done, and he told me to make sure I was back before 5pm when the service center closes since they're not open on Sunday. I got a call at 8am letting me know my vehicle was done, and I was pleasantly surprised it was finished so fast--I shouldn't have been. When I arrived to pay the cashier and get my paperwork, it did not have a multipoint inspection attached and she told me to go ask my advisor for it. I asked Nafwal about the multipoint inspection, and he told me that since I only asked for an oil change they'd done a "quick" multipoint inspection--even though a full multipoint inspection is supposed to be included with every service. He printed off and handed me a sheet with all of the green boxes checked, including values for my tire tread depth, all supposedly 8/32". I began to suspect a multipoint inspection hadn't been done at all, since my previous inspection had my tires at 6/32". When my car was pulled up, the technician that got out of it did not remove/throw away any plastic wrap from my driver's seat or a paper mat from my floor--another bad sign, ESPECIALLY in a pandemic. I got into my car and immediately noticed that the dashboard still said "Oil Maintenance Required", another sign that this job had been rushed. I asked for the light to be reset, it was, and I drove off. Now, here's where things get VERY unsafe. I drove off the lot and was about a block away when I noticed a BIG crack in my windshield, which was not there when I'd dropped my car off. I continued driving & took two photos when I reached a stop at the light at Loisdale Rd & Spring Mall Dr (see pictures). I went back to the dealership to speak with the manager about the multipoint inspection that I knew was wrong, and the crack that had been put in my windshield, noting that my vehicle had clearly been rushed since THEIR OWN paperwork said my car was started at 7:35am and finished at 8:03am. After waiting 30 minutes, the manager hands me a new multipoint inspection that's still all green but with new values for my car's tires (now all supposedly 6/32", which is what I TOLD him they were before), and he tells me they didn't create the crack. He invites me to see the footage they have of my car entering and leaving the service bay. He was able to determine and admit quite clearly that I had not had the crack when my car arrived (I spent a decent amount of time directly under a camera and touching things on my dashboard, making it quite clear there was no crack), BUT he wouldn't admit to causing the crack, and as "evidence" that it wasn't there, he played a 1-second clip of my car being driven under a camera which supposedly couldn't be played frame by frame and couldn't be zoomed in on. Even so, it appeared to me that the crack was there, but he wouldn't agree. I left, unconvinced that my car hadn't been damaged in their care. (Where was the footage of my car when it was stopped for ages while I had to get a tech to reset my maintenance light? What did the footage look like when my car was quickly driven under the same camera with a KNOWN crack?) The following morning I took the pictures attached here that show how easy it is for the crack to "disappear" from the right angle. I got my windshield replaced on the afternoon of Monday 12/14 (the earliest available appointment) and took my car to Alexandria Toyota on Tuesday 12/15. When THEY did a PROPER multipoint inspection they found SEVERAL issues, including that all four of my brake pads and two of my tires are in the "yellow" zone AND two issues which required IMMEDIATE attention: two exterior lights which needed replacing and a damaged steering component, also in need of replacement. To LIE and say the multipoint inspection had been done when it clearly hadn't is incredibly DANGEROUS, especially when snow was on the forecast for Wednesday 12/16. If I had believed that my "all green" inspection was correct, I could've gotten into a serious accident. AND to top it off, while operating in a pandemic, they didn't even have the decency to put down the STANDARD floor mat/driver's seat protection. If you value your car and your life, STAY AWAY. Tl,dr: Springfield Toyota didn't do a multipoint inspection AND damaged my car but wouldn't admit to either, leaving me with an UNSAFE vehicle. read more

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Service may cost a bit more but Nadir always finds a way to make it more affordable. Most importantly the service is always reliable and complete. The knowledge it is done right the first time is essential in a world without spare time to fix what was done improperly the first time. Priority always gets it done right the first time. read more

When I first walked in, I had very low expectations of finding a car I would be satisfied with. However, Jae Yang (Sales Manager) helped me remarkably from start to finish finding the right trim, model, features, AND price range that would suit my needs. It was very evident he was looking out for the best of my interest. As a first time buyer, I am so grateful for his guidance and expertise! ASK FOR JAE AS SOON AS YOU WALK THROUGH YOUR DOORS! I promise you'll be in good hands. Jae introduced us to Gideon Oteng (Sales & Leasing Consultant) who kindly walked me through all the different features of each car we looked at in the lot. Gideon was incredibly patient throughout all of my questions and indecisiveness. Never once did I feel rushed or pressured. Lastly, I also had a great experience with Victor (Finance) who I did my final paperwork with. He was so friendly, thorough, and efficient. He made sure I was 100% comfortable with my final APR and amount. Thank you, JAE, GIDEON, and VICTOR, for your endless patience and bearing with my family all the way til closing time read more

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Even worse now that they are charging me for oil changes?!? This is absurd. I've purchased the vehicle there and even my previous car received priority oil changes when it needed it. It was excuse after excuse to just get money from me. read more

I had my car serviced on Saturday 5/13/2023 and the service went well. My issue is that the dealership adds a 1% service fee to the total for using your credit card. As much as I've spent on repairs it's crazy they make the customer pay this service fee. This is not the first time I've had to pay this service fee. The only reason I go to this dealership is I purchased my vehicle from them and it's also close to the house. I may consider having another dealership service my vehicle that doesn't charge this service fee. read more

I bought a 2007 Corolla from Priority in early January 2021, and wanted to wait until I had my tags and my 1st oil change (free-with Toyota Priorities for life) before writing a review. It is now going on mid-February. I am still very happy! As car buying can be stressful (even under the best circumstances!) I started my search online and needed one in a hurry. My primary car was no longer reliable for work, and I needed something reliable for daily use. And, Toyota's just can't be beat on reliability! I started with Priority Springfield online and looked at their selection, which was current and up to date. I found a Corolla I was interested in, and set up an appointment to come in. I started with one sales agent, but when that wasn't jelling, the managers Paul and Ali stepped in quickly to assist me. Diego helped me as well, and all three have been superstars! I really liked that there were/are sales tables outside for meetings, which I decided to sit at for our discussions. And, inside were also a good 8-10 feet between sales tables and lots of seating and room for social distancing. There was also plenty of sanitizer. The layout was also fancy . Inside is a small bakery/cafe, a kids area, and a quiet lounge. Really impressed! The last time I bought a car was in 2005, so I wasn't sure what to expect. They allowed me to take the vehicle for about two hours to do a test drive and have it looked at at my mechanics. I really appreciated that. I worked with Ali and Diego and Paul on the sale. They were all extremely helpful, very responsive and very fast to reply to my texts and all my inquiries. I was really happy with my purchase and we all worked together on a fair price. Even after my sale, Paul and Diego were very responsive to my text messages. I asked Paul to hold my plates for pickup at the dealership, and I expected I would have to wait a while --even possibly get another dealer tag because I've heard things at the DMV have been so backed up lately due to the pandemic . But to my wonderful surprise, I got a phone call and also a small postcard in the mail letting me know that my tags were ready! And early! Priority Toyota must have moved fast on that then, because my tags were there in about 2 1/2 or three weeks. Another testament to their hard work! I came to pick them up, and there I met Earl. He was extremely nice and congenial and we had a nice chat. Without prompting, he even offered to help me put on the plates. That was very nice of him. Overall , I was extremely happy with my experience and I came in today for my first free oil change. The service reception (of course ) tried to upsell me and try to word salad me with a bunch of things I didn't need, and I had to keep insisting all I wanted was an oil change, again Paul helped me out and got me going through pretty quickly. I was going to leave 4 stars because there are lots of staff that are not either wearing masks or not consistently wearing masks. This is not cool...There are also a number of clients in the waiting room and show room that would take off their mask. Some didn't even have one. I did not see anyone enforcing these mask rules, but especially people at the front desk and behind the counters need to be wearing masks at all times. I'm leaving a five star review though, because I'm so happy with the service and responsiveness of the team. A lot of times you buy some thing and then you never hear from them ever again. I have not felt this is been the case. I would say please up your enforcement on mask wearing, especially with your employees. Aside from this I'm extremely happy and I love my Corolla! And, I would buy from Priority Toyota of Springfield again. read more

Their service department is horrible. Had an appointment for a routine oil change and state inspection. You would have thought I had to get a new engine built from scratch. They said I needed new windshield wipers to pass my inspection, which would cost me 70 dollars. I was hesitant because the mark up is insane but due to my busy schedule I had to get it done. They originally told me it would be 2:30 hr wait and after 6 hours I finally got my vehicle back. Also, they told me I need new brake fluid and tires. My vehicle only has 25K miles and the tires are practically new. They are looking for easy money and will take advantage of anyone willing to believe their BS! Do not recommend them. read more

I always have a great experience here anytime I go. I purchased my 2020 Camry in December 2019 from Sales and Leasing Consultant, Will Avila and he was awesome! He walked me through everything and made sure I was comfortable knowing how everything in my new car worked before driving it off the lot. Anytime I am in for service my service advisor Chhay Hem always greets me with a smile, makes me feel welcomed, and has my car back to me in a timely manner. The waiting room has plenty of seating and is always clean. I definitely recommend doing business here! read more

Horrible service, got treated and talked to like a 5 year old, they don't care or want to help their customers.

Very patient, respectful sales experience. Cars are in short supply at the moment for all dealers, so it was very difficult to find cars in stock anywhere. That made this experience different because we had to do most of the searching virtually. Logan was great about letting me know what cars were available and estimating when they would arrive. She sent very detailed listing information on PDFs for review. They worked with me on the price and made the whole process as transparent as they could. The car, price, and timeline met my expectations - it was a very well-run process. read more

The staff there is very attentive and looking out for the customer to make sure they take advantage of the warranty benefits for Toyota. Other dealerships do a courtesy car wash for all customers. That may we one way to move service to excellent. I think it is rather disgusting that Priority charges 1% to use a credit card. I'm sure if we had access to Executive Salaries at Priority we would be appalled at the nickel and dime tactics they are using on their customers. Many of us use our credit card to help get points only to have Priority take away those opportunities. In this time of high inflation you would think Corporate Priority would want to take care of their customers. read more

Excellent customer service technician Dwayne. Thank you for the dependable maintenance diagnosis for my 4Runner. It is because of you that I can rely on Priorty for all my service needs. Highly recommended. read more

I have been using them steadily three times a year for my oil changes and tire rotations for the last seven years and I have never been let down! The customer service is outstanding! The waiting area is always very comfortable and spacious, the only thing I would say is that they need to install more outlet somewhere or somehow so that you can charge your phone while you're waiting to have your car taken care of but other than that I would highly recommend them hands-down two thumbs up! read more

I want to commend and thank Nadir-Ali for the kind and thoughtful service I received there on 9/10/2020. His service was above and beyond excellent. I was treated with the utmost respect by Nadir even though I did not have the services done because I could not afford them at this time. There was no change in treating me as a valued customer even though I did not have the work done. Thank you Nadir for your kindness! read more

RUN the opposite way! The dealership does not care about their customers and the service department severely lacks customer service! I wouldn't step in this place again if they offered me $50k! Hard pass! read more

For the second time in as many visits, the Service Department has let us downThe first time our car went in go an inspection along with an oil change...they forgot the inspection. This time went in for a service and oil change and they did not tighten the oil drain bolt. Oil all over my driveway now. Their answer "oops" come in Monday (it's Sat). Told, "No managers to talk to." Obviously customer service is not their Priority. They recommend over $2k on brake work that we needed on a 2017 Highlander. If they can't get the easy things right, how can I trust them with something more important. Not impressed read more

No matter what service I bring my car in for it takes literally hours. Today, I made an appointment and brought my car in for an oil change and alignment. I'm STILL waiting for my car 3.5 hours later. This is unacceptable and they don't care. I go back to the service advisor to check routinely and am told "a few more minutes" There are other Toyota dealers and I plan to use any of them in the future. If you say it's going to take 1.5 hours, I shouldn't have to wait 3.5. read more

I will try not to make this post super long, but we'll see. :) I will immediately say what started off as a possible no sale due to the most annoying & greedy salesman I've ever encountered of all my experiences in buying cars, the situation later turned around for our good. This particular salesman was the typical "haggling," lying, annoying, negative, and disrespectful salesman. I won't call him out by name, but if you want to know who I'm talking about, be a female that knows her stuff about cars and financing, and you'll find out. Or if you're a male that came in with a woman, let the woman do the talking and watch how he disregards and even disrespects her. So rather than stoop to his level, I just chalked it up as it being "his culture." After I persisted to speak to the General Sales Manager (Aaron) (in whom we were supposed to connect with anyway), and kindly dismissing this "haggling salesman" by requesting a new salesperson, we then got (Maihan) who was absolutely THE best and made our car purchase much a smoother and quicker experience. Not to mention walking about the door spending $4,180 less than what the "greedy salesman" wanted to charge us...YES FOR THE SAME CAR. Anyway, THANK YOU Aaron and Maihan for making my husband's purchase a greater experience. ~E&KCarter P.S., I too will be in search of a new vehicle within the next year, and Toyota was never a consideration. However, in dealing with Aaron and Maihan, it may end up on the list of options. read more

I called two weeks ago to schedule an appointment with Nelson to get an oil change. I arrived 20min before my oil change and went to wait in the waiting room. After an hour I asked if my car was done and Nelson's replied that it had just been taken back. I was confused as I had an appointment and not understanding why my car was being taken back an hour after my appointment, but I went back to the waiting room and waited another hour. When an hour passed AGAIN I went to ask Nelson if my car was done and he said it should be done shortly. When I looked outside I told him that was my car, he stated it was not my car, that it was his boss' car. It was strange because I knew those were my plate numbers, but I went to go sit down AGAIN and wait even more. About 20 minutes later, Nelson came to let me know my car was finished TO ONLY FIND OUT HE WAS GIVING ME SOMEONE ELSES CAR!!!!!!!! It wasn't even the same color as the one I had taken in. Then to find out my car had been finished two hours prior. I wasted 4 hours in your facility and didn't even get an apology. This entire time Nelson was at his desk on his phone unaware of his actual job and customer service. I've been a customer for several years and have never been so upset !!! This was so inconsiderate of my time and money. read more