I've been bringing my RAV4 for service since 2021 and for the most part service is decent with the…read moreusual upsell. However the last time I brought the car for an oil change (mid 2025) they did the usual service and noted the engine air filter and cabin air filter need replacement. I declined since I can do this myself. fast forward a week after the service, I opened the glove compartment to replace the cabin filter and the filter cover was completely detached. they basically checked the filter and didn't even bother to put it back. All kinds of debris was in the glove compartment. I called the manager and he really didn't have much to say. I'm summary, I think technicians should pay attention. only going there for a battery recall.

I had a really disappointing experience at Priority Toyota Springfield. The staff came off as very…read moreunprofessional from the start no greeting, no welcome, nothing. It felt like they didn't care that I was even there. When I mentioned I had an appointment, the response was cold and rushed. What really bothered me was the lack of communication about pricing. They didn't explain anything upfront, and unless you specifically ask, they just keep quiet about it. That's not how customer service should work. Overall, the whole place gave the impression that they don't value your time or business. I definitely wouldn't recommend going here there are plenty of better, more professional options out there

I recently purchased my new Ford Raptor from Sheehy Ford of Springfield, and I am officially in…read moreLOVE. From start to finish, the experience was smooth, professional, and genuinely enjoyable. This upgrade was especially meaningful for me--I'm moving on from my 2010 Ford Escape with 260,000 miles on it, which is still going strong and is now being passed down to my 15 1/2-year-old. That kind of longevity says everything about Ford vehicles and why I've stayed loyal to the brand. I've been a Sheehy customer for many years, and this purchase reminded me exactly why I keep coming back. A huge shoutout to Rene Ramirez, my sales consultant--he was absolutely incredible. Knowledgeable, patient, and genuinely invested in making sure I found the right vehicle, not just making a sale. If you're shopping for a new Ford, I highly recommend asking for Rene. Driving the Raptor off the lot was pure excitement. Thank you to Rene and the entire Sheehy team for another outstanding experience. If you're looking for a dealership with great vehicles, honest service, and people who stand behind what they sell, Sheehy Ford of Springfield is it. Couldn't be happier!

I bought an expensive truck from them and had a warranty issue. They had to order a part and told…read moreme they would contact me when it arrived. That was OCT. here it is Jan and not a word. I've attempted to contact on multiple occasions and heard nothing back. Asked to speak with a manager. All they gave me was a voice mail. Still nothing. You would think they would take care of their customers that spend thousands of dollars at their location. But not a peep from anyone.

I went to Sheehy Subaru just to look since I never had been to a Subaru dealership before. From…read morethe time I stepped out of my car until the time I bought a car I never felt pressured. I had a team who worked with me and each person came and introduced themselves to me. It made such a huge impact on me and especially after I went to another dealership (different manufacturer) and they acted as if they did not want to be bothered. With Sheehy Subaru, they worked with me even to the point of letting me know about a special they had going on the day I bought my vehicle. I am very pleased with my purchase.

Came in for my VIP oil change and multi-point inspection. The new facilities are nice, clean and…read morespacious but I'm sure the cost trickles down to the customers. :[ My regular service advisor isn't in, bummer. Richard has been my service advisor the last two visits. He's efficient, nice, helpful and informative. I appreciate the service videos (thanks Dean!) that are sent so I can compare from one visit to the next as well as "lay eyes on the issues and repairs". The videos support subtitles which is also helpful when I don't catch what's being said in the video.

Safford CDJR Fiat of Springfield made my son's 5th birthday absolutely unforgettable, and the…read moreexperience speaks volumes about the level of care they bring to every interaction. I initially reached out because my son is absolutely obsessed with Ram pickup trucks and all he wanted for his birthday was to see some "real Rams" up close. From that first email, Matt Johns, the sales manager, went above and beyond: he asked what my son's favorite colors were and had Ram trucks in those exact colors pulled up and waiting for us when we arrived, which made my five-year-old light up. He even had a special gift ready for my son, a thoughtful touch that made the visit feel especially personal. If this is any indication of how they treat customers who are actually purchasing a vehicle, their attentiveness, kindness, and willingness to go the extra mile are truly exceptional. I would highly recommend Safford CDJR Fiat of Springfield to anyone looking for a dealership that genuinely cares about people and creates memorable experiences, not just sales.

Service department sent an email saying to drop in anytime to do an inspection, every time I've…read moretried to drop it off the service manager says they're too busy. They've also tried to charge me for work I didnt approve in the past. Some of the service people are good and some of them are terrible.

I had a Great experience purchasing my car with Safford Hyundai of Springfield! My sales agent…read moreEdwin, showed me cars that were exactly what I was looking for and knew how to explain the features and warranties that appealed to me and my needs. When it came time to negotiate, I walked out feeling very well cared for in throughout the exchange. The GM, Kevin came over to make sure that I felt everything was as clear as possible and The finance manager Terry, put my mind at ease through all the final steps! I have put over 700 miles on my car in less than a month and could not be more pleased with my decision! Great Teamwork to you all! I'm proud to be a Safford customer!

I initially came here a couple weeks ago because of what I thought was a leaking windshield wiper…read morefluid. I had come in, no one seemed to want to help me, several people made eye contact with me, no one made any effort to help. 2.5 hours there to only be communicated through unprofessional text to find out it would cost $1,100 to order the part and replace it. They didn't even tell me that by ordering the part, 2 additional parts would be needed. They didn't check anything else or to tell me that additional service was needed. On top of that, they broke my wheel lock key so I ended up going elsewhere after I ordered the parts online myself. My wheel locks had to be broken off, one was missing. I called the service manager and explained what happened and scheduled another appointment where they said they would replace the wheel locks. In addition, I would likely need service and an oil change based off the fact my car was telling me service was required. I made the appointment and went in. They mentioned that they would also check for the fuel tank recall replacement. I was there for 4 hours. 2 hours in, I received a link with a video that my undercover was damaged. I responded and asked what all needed to be done and if someone could come and chat with me. An hour later, I followed up. No one came to talk to me in person. 10 minutes later, they texted back saying it was ripping and needs replacement and if I wanted to get it done, they could get me the quote. I responded yes, and 10 minutes later, they said "will do". 10 minutes later, I received a quote for $700 for just the part and saying my vehicle was all set. I responded asking how long it would take and what my current cost was. I received no response and followed up 10 minutes later. I was told my current cost was $114 for the oil change and that the wheel locks (What I scheduled the appointment for) was out of stock. I went to talk to the service and he said that the oil change was completed. I waited 4 hours for an oil change. The wheel locks were out of stock. They didn't have the fuel tank recall part, none of which was communicated the entire time I was there. I saw another service individual come into the customer lounge and talk to several of the customers and I never received the same courtesy. In the text when they checked me in, it does say texting is the preferred communication but to wait there 4 hours for an oil change is absolutely ridiculous. I was given a discount for my wait time but this was frustrating and an absolute waste of time. The service individual asked me if I wanted the service manager to reach back out and I said yes. It's been 3 days with no reach out. Disappointing to waste 4 hours based on a conversation with the service manager with no resolution. I will not be coming back to this dealership and will be going elsewhere because the service here is the worst of the worst of what I've received. The service here makes me never want to buy a Hyundai again.

Called the service department and the shop Forman told me to just come in and he'll try to fit me…read morein. I have a 2019 one month old NV 2500 with a problematic sliding door that kept locking up in the closed position. While all the mechanics were busy Ronnie took time to research this annoying issue and found a service bulletin that said to adjust the strike plates alignment, then because that didn't do the trick he looked inside the door mechanism and found the door wasn't releasing because the upper latch needed adjustment, there is only one adjustment bolt he showed me and then fixed it. He proceeded to educate me on my new NV and helped me understand other things. Ronnie is to be commended for his superb customer service and attention to detail. While this service department doesn't have the greatest reviews I plan to give them my business! Thank you Ronnie! Alex.

Hey this was my first time at this dealership I've had really bad experience at a different…read moredealership in Alexandria so I wanted to try something different this is even closer to my house I had such a great experience I went in for an oil change they did a whole work up my car and I really was very pleased with the service I was in an out they did a great job especially my service advisor he was outstanding if you're looking for a great service on your vehicle on your Nissan come and visit Joe Robinson he really went above and beyond to make my experience at this dealership the best and let him know Ms. Ramos sent you

I've been a longtime customer for another Subaru dealership that had just degraded in service…read moreovertime. It was time for my s/o and I to try a new place. Thankfully, Sheehy Subaru was of reasonable driving distance so we decided to try them. The experience is night and day compared to the previous location. While the lot may feel a bit more congested, it's probably due to the fact that everyone comes here for their service! Someone had come to my car immediately, asked me what services I was here for, and got started right away. I was working with Tyler, who is extremely informative and so easy to talk to. He made sure to tell me all the recommendations and everything that I needed to change, but was honest if I had time to change certain parts of my vehicle. In addition, he was able to provide me with additional quotes like leather replacement on my seats. I also feel like their prices are fair. He even offered to teach me how to replace a filter (which I politely declined because I had done it before)! It was a pleasant surprise. I'm sad that I didn't come to Sheehy Subaru sooner, but I'm so glad that we finally did. Big shoutout to Tyler for his impeccable service and professionalism. Thank you so much for all your assistance with my vehicle! I truly feel like I've been taken care of and will continue to go to Sheehy Subaru for all my vehicle needs.

My wife and I purchased a new 2021 Subaru Forrester in Fall of 2021. We were excited to purchase a…read morevehicle with a high safety rating as we geared up to start a family. On 10/28/22, I dropped the Forrester off at Sheehy Subaru of Springfield dealership for an oil change and tire rotation. I thought I would do something nice for my wife; I added a car detail service. On 10/29/22, I awoke to a voicemail stating that there had been an incident with our vehicle. Jonah, the manager, seemed sincerely upset, and gave assurances. I was shown our damaged vehicle at the nearby detailing company that the dealership uses: Pure Polish. Pure Polish is where the vehicle incident occurred, not the dealership. Jonah has been helpful in helping us to navigate this process. My insurance had the vehicle evaluated for an estimate, which is required for the diminished value claim we have to file against the insurance of Pure Polish, in order to be compensated for the drop in asset value after the incident (the vehicle is only a year old and was accident-free). We are thankful for: No one got hurt. The dealership provided a loaner vehicle to us. Jonah has been very helpful during this inconvenient time. We will be compensated for repair costs. We will be compensated for vehicle diminished value. We are concerned about: Heightened risk of future issues with the damaged vehicle. We didn't feel like the dealership's first priority after the incident; we had to do our own research regarding the pursuit of compensation for our negative impacts. It felt like the dealership prioritized its business alliance with Pure Polish, over us, their customer.

Twice, the service department has had the worst attitude to a paying customer. Just say we don't…read morewant your business. The sale department wants you to buy their car but the service department don't want to service it. Came in because my breaks were squeaking Nawfal A Mike Best

IF I CAN GIVE 0 I WOULD!! I recently bought a car from this dealership, and when I signed the…read morepaperwork, everything was done electronically. I wasn't given a copy of the documents to review at home. Later, when we tried to add the car to our insurance, we noticed an extra $1,200 added to the total price. When I called to ask what the charge was for, they told me it was "insurance in case of an accident so the car could be towed." This was added without my knowledge or consent. When I went back to the dealership to cancel it, everyone acted like this was something that happens all the time. It felt dishonest and misleading. Adding charges without telling customers is basically taking money from people, and it's not right.

Wow, these guys must be the last honest auto shop in America. I took my 2015 Porsche Macan S there…read morebecause when I took it to Porsche of Arlington, they quoted me $4500 to fix a leak in the a/c back in May. They drained the Freon without asking and make it difficult to put back in. I took to Freddy at Springfield and he charged me $200 bucks or so to refill it and said, come back in 3 months and check. Guy saved me thousands and the car is blowing cold air! Will never take my cars anywhere near else.

This place is the best!!! Freddie and his staff can always be counted on to take care of all my…read moreauto needs. I was looking for a used BMW. To make sure the auto was a good fit for me Freddie interviewed me about my driving style and needs. Shortly after that I became the proud owner of a BMW x3. It is great having a mechanic you can trust.