Maryland buyers beware, this location's inspection will not pass the MD test. They check the bare minimum for a pass and sells the vehicle "As is" to avoid repairing any issues found by the real inspectors. Don't trust their inspectors and take the vehicle on a test drive to a MD inspection station if you think there's no other dealer or car available for you in the area Update: we took the vehicle to a Toyota dealership in MD to inspect and they found the same issue Priority Toyota neglected to fix. As stated earlier, buyers beware. read more

Update 14 August 2023: I continue to be a customer of Priority Toyota's Service Department because they have always treated me well. My truck is now in the high mileage category and at 11 years of age under my ownership, starting to require some maintenance beyond standard oil/fluid/tire rotations. I never have an issue acquiring adequate explanations of the maintenance recommendations as well as risk assessments to assist in my decision making. I've had several service reps over the years, and my current rep, Nadir is awesome. He communicates well, with timely important updates and answers all my questions. He also looks for ways to keep costs reasonable. Trust can be hard to come by in a dealership setting, but I'm probably as close as I have ever been right now. Thank you for the continued great experience. ‐--------------------- 2019: I have been a customer of Priority Toyota for over two years and there are alot of good folks there who are very welcoming and treat you with respect by explaining their services and giving you options. Ms. Dana Pablo is an excellent service advisor who I trust to take care of my vehicle. Thank you. read more

Priority Toyota Springfield - Car Dealers Near Me - Springfield, Virginia

Terrible costumer service. Keep an eye on when bringing your car for service. They try to upsell you and scam you for unneeded services.

This was a good dealership, even though we were just browsing the market Brett was an amazing salesperson. He kept it straight and honest. When were finally in the market ill definitely come back read more

My experience with Priority Toyota Springfield was mixed until about a year or two ago. First, when I purchased my 2019 Camry, I could never get anyone to show me the tutorial of the "bells & whistles" my car has. The car wasn't used much due to the COVID shutdown. But, during the time, my sunroof broke. Toyota fixed it, and it broke again during the warranty period. Unfortunately, I reported it just after due to health and care taking issues in my household. I was given the option to pay half and Priority would cover the other half. Once I got the funds I went in for service and Priority has now changed owners/management. I've been back several times in the past year and can't get in touch with the manager Fabio to even discuss my options now. So, frustrated that I can never talk to anyone because they're not in when I go for service. read more

Gabi was an amazing Sales Technician - she was cheerful, professional, and very technical in her efforts to present the vehicle and it's many features to us. Adham was also very professional in assisting us with the paperwork and purchasing of the vehicle. We thank you all and everyone else in presenting a positive purchase experience! read more

If it was not for the location, I'd be going some where else probably. Just went in for simple service which ended up over complicated again. The mechanic video they sent was not clear to me cause the video settings are defaulted to mute and I also found out later it uses the other speaker on iPhone, last time I was using headphones but I didn't bring it this time. So instead of trying to fumble around with the video site options. I went over to service rep to ask clarification, he seemed to not answer my question directly whether the inspections passed or not and so I just said to do whatever to pass inspection. He then got me to approve service for brakes cause he says it is safer which after sitting back down I tried to navigate that annoying site again but it's better than nothing I guess, but I noticed it's just a recommended service. I was kind of on the clock so kind of annoying to wait, but I didn't want them to stop working if they already started either since it was already approved. And while I'm lucky enough to afford the cost and think "well at least it's safer. ". It was very uncool, and I don't think a lot of other people would appreciate it. I get a sense of pressure to make a higher sale at that place that I don't like. Proper response should have been just a simple "you passed the inspections, but this is what we recommend (fill in the blank)." Also the video site needs to be better optimized for mobile or something. The text of services recommended was too buried and the video was hard to navigate for sound without headphones. I think I'm gonna try a different place next maintenance time, personally. While I don't think the work is terrible, I am getting the feeling there is too much pressure for sales and miscommunication at the place about sales and so it just feels off for me personally. Cause this is twice now that I dont feel good after dealing with priority. Anyway, work isn't bad, but I feel like communication could be better and the technology could be somewhat improved. read more

I purchased a 2020 Toyota Rav-4 from Priority Toyota Springfield on Saturday, August 23rd. When I first arrived to the dealership, I was greeted by a salesman by the name of Will. Will got my information and ran my credit report. Since it was not very strong, he showed me only 1 option of a vehicle that I could purchase. I asked him if there were any other cars that I could choose from, he told me no. So I went outside to leave. While waiting outside, another salesman approached me by the name of Peter. Peter helped me with purchasing the Rav-4 but it was all a scam. After leaving the dealership on that Saturday, I was pleased with the outcome. On Friday, August 29th I went out of town for the holiday weekend. While out of town, my brakes began grinding and screeching. I emailed Peter (my once beloved salesman) to let him know that the car was having some issues with the brakes. I never received a response from him. I took the vehicle back to the dealership on Tuesday, September 2nd to have the dealership fix the problem. I spoke with the service manager and he told me that since I purchased the car "As Is" that I would be responsible for the repairs. Confused, I asked him why couldn't the dealership make the repairs since I just purchased the car less than one week ago. Obviously the brakes were not in great condition when I purchased the car. He told me that they do not have to sell used cars with new brakes, they just have to be able to pass inspection. I asked him if there was anything that could be done because it was very odd to have to make repairs on a car that I purchased less than one week prior, and clearly the brakes could not have gone from being able to pass inspection to now not being able to pass after only one week. He told me that he could offer to pay 50% of the repairs and I cover the other 50%. At this point, I was trying to return the car altogether and void the deal. He told me that it was too late, since all the paperwork had been filed and all of the taxes and tags had been handled. In summary, DO NOT EVER purchase or give any money to this shady and unethical dealership. They do not care about their customers and they will try to get over on you if you are not vigilant. I am disappointed with all of the people over there. Shout out to Sheehy Honda of Alexandria for helping get into a much better vehicle. read more

Don't ever take you car or suv here for service. Prices are inflated by irresponsible service workers. Customer service is abysmal just to check out. The checkout desk is full of rude workers with a frown on their faces. Don't do business with this dealership. It has changed mightily over the yrs. Maybe there was an ownership change some years ago. But this place is terrible with both cost of service and customer service. read more

Bought our Toyota highlander hybrid here in 2017 and got the priorities for life service plan which includes free oil changes and tire rotation as long as you own the vehicle and bring it there for service. Sales experience was very good as I remember but service is another matter. You really need to pay attention or they will rip you off. For example, they charge at least twice for tires what Costco or other tire places charge, and yesterday they told me the car needed a tune up for $1500. I called my local mechanic and he found that they had already done this service at 60k and it wasn't due until 120k. What was worse though is that the tune up should not have cost more than $500 NOT $1500! My wife also had to get a loaner car from them when she brought the car in for service last year and they tried to make her pay for a full refill for gas even though she had hardly used any and had topped it off. Definitely not going there for service again. read more

Tried this place three times. DONE! Don't buy a car here! I do not do reviews but had to based on my experiences on just three times, I just did three oil changes . They left oil cap off after a simple oil change and I drove car 3 hours with oil spilling everywhere because I did not know cap was off. Even if you have an appointment it's 3 hours for just an oil change. Appointments mean nothing. RUN!!!!!! read more

Had a great buying experience here for my Husband's car. Since visiting for services on both my highlander (also bought from a priority) and my husbands, have had poor experiences. Extended wait times, incorrect information in computer (service performed vs. service logged), lack of communication during service. Will not be back for services read more

The sales dept here is shockingly bad. You can't believe what they tell you they have in inventory, and you can't believe what they tell you is "on the way". The sales people have no idea what they are selling, or how to sell. If they tell you to come in and ask for the "VIP Desk", just laugh. We went in and asked, as directed, and no one in the showroom had ever heard of it. There are serious management issues here that suggest a near-term change in senior management is likely. This is not a serious business. read more

The service department is terribly slow. My first time in for an oil change they forgot about my car, so after 90 minutes is asked. The service guy rushed to the back, then came back and explained the situation. Total time 2hrs 15min for an oil change and tire rotation. I gave them a second chance, but once again the time dragged on. I checked with the service desk after 1hr 50min only to be told it was going into the shop at that point and would be another 30 minutes. Both instances I had a scheduled appointment. There won't be a third time. Bonus: If you'd like to buy a car here check their website. In my endless time meandering the facility every used car that I looked at was $8000-$10000 cheaper on their website than the sticker on the window. Seems a bit shady to me. read more

Priority Toyota Springfield - Sticker price for stock # 121878 - Car Dealers Near Me - Springfield, Virginia

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Took my 2021 tundra TRD in for my 35k oil change. One, I keep getting carfax notification I didn't get oil change? Toyota did not update. 2: I called to ask for quote for Freon recharge and was quoted. Called back next day to schedule and no one called me back. Took my business elsewhere. New place found ac pipe leak and checked everything else. They took a pic of my oil and it's dirty?! Mind you I took in at 35k and currently 38k miles and my oil is dirty? Did you even do the service?! This center takes wayyy to long and now I'm don't with this center once and for all. You just lost a customer. read more

Another Toyota dealership had to fix a mistake Springfield did with my car. In late Oct 2021 I brought my car (that I brought there in 2020) to the service center because my car was making a squeaky noise when I hit the break. I was coming back from driving on a slightly muddy road so I assumed that had something to do with it. I took it to the service center and I was greeted with Mike Best as the representative. I explained my problem and I was condescendingly explained that the noise was not a big deal, it was because its cold. I insisted that the mechanic check it out. After 2 hours I was told there was dirt somewhere in my break system that required cleaning. Great! I feel vindicated. Cut to 2-3 months, when I started notice this clicking noise that is coming from my wheels when I came to a stop. I thought it was because of the cold weather but it did not improve by May 2022. At this time I've moved to Maryland so I took it to Gaithersburg dealership. The Gaithersburg dealership could not figure out what was wrong with it. They contacted Toyota headquarters and was told to replace the break accumulator. Well that did not fix it at all. Please see picture for more information. I took it back to the Gaithersburg dealership and they checked again and they found Springfield Toyota had installed incorrectly installed brake pad wear indicator. Gaithersburg had to dissemble both calipers and had to install new hardware. After all that now it works perfectly with out a noise at all. Glad I'm no longer taking my car to Springfield. read more

Priority Toyota Springfield - Mistake Springfield made that Fitzgerald Gaithersburg Toyota fixed. - Car Dealers Near Me - Springfield, Virginia

I bought my new Toyota Highlander from a different dealership; however, the first time I took it in for service, the service and ambience were terrible and I ran away and went to Jiffy Lube. Later, I tried Priority Toyota Springfield near my home. It was amazing. The telephone appointing process was very customer-service oriented. Upon arrival, I was greeted immediately by friendly staff. My car "concierge" was Dwayne, who was an absolute professional - friendly, professional, prompt, and very knowledgeable. I had my executive officer meet me to take me back to work in fears of the waiting area; however, I next will spend time in the beautiful dealership/service area (photos attached). Everything was pristine. There is a coffee/snack bar, and it is very "up-market". Dwayne kept me apprised of the status of my service throughout the process. Priority Springfield Toyota exceeded my expectations. I will be a loyal customer, as a result. Outstanding. read more

This was a actually a super easy sales experience. At least initially. I came in wanting a specific vehicle. Priority Toyota didn't have this specific vehicle. The sales guy and his manager upsold me on a different package and said it would be available in a few days. I agreed, made the deal, shook both their hands and paid the holding fee. Days later... The salesman calls and let's me know the vehicle I wanted isn't available but you can you can get this "other" car for "this other amount." Turns out they couldn't get either car. Total waste of my time. read more

All I wanted was a fare price on my 2016 Prius and they charged me double to make money off me and get the cost of what they payed for my trade in back clearly. why so greedy? They charged me a brand new car price after tiring me out for hours so I wouldn't notice.A used 2016 Prius doesn't cost nearly 38k. Google marked it at 16k with the miles it had back in 2016. Feels cruel and unusual. Why so heartless. read more

Had the pleasure of bringing my car to Toyota Priority Springfield for service. Excellent Service!! Worked with Michael, fantastic. Truly responsible and customer centric. Looking forward to returning. read more

I came in early for an oil change on a Wednesday at 1:15pm. I normally come on Saturdays (the busiest day). It is 3:30pm and my oil change still has not been done. There are not that many people in here. Also, my former service advisor no longer works as a service advisor. He was nice and on top of things. Every service advisor I have been assigned to since has been azzholic. As a priorities for life customer (bought a brand new car years ago), you are supposed to get life long free oil changes and car washes. The car wash machine supposedly hasn't worked four four of the last five years; though this dealership sells new cars (so do you think they really hand wash each car to sell it)....yeah okay. BTW: The reason I was told my car takes over 2 3/4 hours (going on three hours) for an oil change on a Wednesday at 1:15pm in a dealership shop with not a lot of customers is because the dumb azz who scheduled my appointment listed me as a drop off but I have never in life dropped off my car. So if you want a quicker appointment make sure that you specifically tell them you are waiting. I miss my original advisor...all others have attitudes, act stressed and are azzholes. read more

Stealing, stealing. Stole my wheel lock key. Brought my car for service by trusting these people, after service I got my car back and wheel lock hey was missing, I went back there the manager said they never touch customer tool lied to me on my face, they stole my wheel lock key. Guys stay away from this place if you have to bring your car make sure to lock your stuff or hide it. If i ever become rich I will buy this place and fire these layers and thieves. read more

Priority Toyota Springfield - This is place - Car Dealers Near Me - Springfield, Virginia

I had the worst day and got a flat tire! I called the service desk and NADIR called me back very promptly and made my day so much better! He made me an appointment as soon as I got my car there! & was so welcoming and knowledgeable about my car. He gave me a wait time and was spot on! The whole process was so easy and painless. I would recommend priority and I simply won't take my car anywhere else!! Nadir met me again to give me the quote and was so professional! I can't recommend him enough! Thank you Nadir and team at Priority Toyota Springfield!! read more

Priority Toyota Springfield - My flat tire that was promptly replaced!! - Car Dealers Near Me - Springfield, Virginia

Went in wanting to purchase a mini van. The sales reps are incredibly rude and not helpful. They give you a test vehicle to drive and expect you to purchase it. They gave us a green van and we clearly told him we wanted a blue and wanted to buy new. He became upset because we did not want to buy the used green mini van...it was the oddest interaction. They also tack on such high dealer fees... we ended up buying at Miller Toyota with a much customer friendly sales rep. read more

I made an appointment trough the Toyota Tires web site for 4 new tires. When I arrived the service department looked like a bad day at the airport with long lines everywhere. I met with the service advisor and was told that no one ordered the tires I selected online. He said they could order the tires and I could come back the next day. I decided then to take my car to another dealer. read more

I bought a used 2013 Chevy Silverado from them on 7-22-24. Shortly after my purchase, a mechanic told me the truck had been in a flood, a fact later confirmed by another mechanic. I am not mechanically inclined so I didn't know this when I bought the car, but the two mechanics pointed out to me the evidence of - and damage from - the flood. I was outside my 72-hour window, but I contacted them and have not heard back. They obviously knew it had been in a flood, never disclosed it. This is dishonest - so beware!! read more

My wife bought her Toyota Corolla 2015 brand new from this dealer,She got warranty for I think 100,000 miles or 5 years She drives under the average,her last check out was las year around I think may She was supposed to get her final check out ,replaced whatever was needed I will post what I found today when I was inspected my Honda Accord 2012,after 2 years in the same conditions You can see the difference from my filters to the right and the ones from my wife car,which was inspected 1 year ago This people are plain crooks Stay away from read more

Priority Toyota Springfield - Those are the filters from both cars - Car Dealers Near Me - Springfield, Virginia

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Everything because y'all completely suck. You don't know how to do business. And this location should be removed completely. Y'all let everyone down, will never return nor recommend y'all to anyone. No need to waste your time writing back acting like you care about anything I'm saying. Ridiculous that y'all can't have parts ready for already made appointments. It's just an oil change... it's not that hard. What a waste of a place and the people there do not know how to do their job. If the public knows what's good, don't even waste your time. They will literally lie to your face while you're waiting in their god forsaken lobby. Can't wait to write a review on y'all each month to remind people that you don't care. I would rate a zero here if they would let me read more

Today, April 29, I was at Priority Toyota Springfield for a 60k maintenance on my 2018 Corolla SE. After a few minutes the technician told me the car needed to have the brakes replaced coz it's now metal-to-metal contact. I said to myself - how can the car need new brakes when it just passed state inspection a few weeks ago on April 8th. And BTW, the inspection was performed at the same dealership. Whoever did the inspection should have his/her license revoked because he/she put me and the passengers at risk thinking that the car was safe to drive. We've been having issues with this dealership for some time, and it seems like nothing is being done to rectify the problems/complaints raised by the customers. I looked at other reviews by other customers and it's not only us who's complaining. For what it's worth, think about going to some other Toyota dealership before coming to Priority Toyota Springfield. If ever they respond to your complaint, you will get the following canned message. What a terrible customer service !!! "Priority Toyota Springfield responded We apologize for your poor experience with our dealership. We never want our customers to feel this way. We encourage you to reach out to priorityrep@priorityauto.com with further concerns regarding your experience." read more

July 30, 2024. I was on my way home in Hampton from DC. One of the tire was making thumping noise, there was a big screw stuck on the front tire. Since I was passing through Springfield, so decided to stop by at Priority Toyota Springfield. I went in with great expectation because my 2019 Avalon was from Priority. First service advisor was no help and was not interested to hear my story. just told me see the others advisors. 2nd service advisor Mike was worst than the first one. These kind of people are not worth much for any company. Yesterday I took my car to Classic Toyota in Hampton. They were all very helpful. ps. my daughter also bought 2019 Camry and a Van from Priority Toyota Springfield. Next time please show little mercy for a stranded motorist, especially a senior citizen. read more

UPDATE: After owning this car for a year, I've been continually disappointed by what toyota promised me. Not only did they sell me a car without a tire iron, car jack, or lug nut key, so I couldn't take the wheel off when I got a flat, but they also sold me a car with no spare lug nuts. Why even sell me the car and have a spare if you don't give me a way to fix it? I feel like I've been completely taken advantage of here and will NEVER buy a car from here again. Old Review: The only reason I've come back is because I have the lifetime service. Buying my car: I bought a 2016 Dodge Dart GT about 53k miles in June 2020. I found it online for $12k and it was a reasonable price for what I wanted. After making an appointment, I found the same car on the lot for $15k. Confused, I talked to the rep who said looked a little panicked and said the price online was wrong - the real price was $15k. Now, I've looked into this car for many months, they go for around $9k-$12k. $15k for this car was ridiculous. After finally talking some sense into the rep, he started at the $12k. I ended up buying the car. Still not sure if this was a mistake. Driving home: During the test drive, the car worked great, and the rep assured all was well. As soon as I get in my car to drive it off the lot - ding ding ding! Not only were all of my turn signals not working, my lower head light and license plate lights were both out. I had sat in the car maybe .... 30 seconds. I was told a sensor was off and it was fixed, so in my naive-ness, I thought it was the sensor they put in. I messaged my rep telling him that the lights weren't working and wondering if it was the sensor, his response was "Everything worked when we tested it" ...?! I sat in the car for the first time and half the lights didn't work? Getting it inspected: I bought the car in VA. I live in MD. To get my MD plates, I had to get it inspected. This costed an extra $350 because I was sold the car with broken away bars! This was only days after getting the car, so there was no way I rusted and broke the sway bars myself. It was a hassle going through the dealership to get a refund for the repair but we eventually did. Then I had to tell the dealers 4 times I want my plates mailed, not picked up. My first free service: I've returned for my first free service (oil change, tire rotation). I've been here 2 hours. Was just called over to let me know they can't do the rotation because of a bevil in the wheel or have it pass inspection. The car is the same as I bought it just a few months ago! And, the brakes (they sold me) are so rusted they should have been replaced ages ago. TLDR: I was sold an overpriced car that couldn't even pass safety inspection read more

Priority Toyota Springfield - Day I bought the car - wasn't aware of the light issue or broken swap bar or rusted brakes - Car Dealers Near Me - Springfield, Virginia

The worst experience ever, I had done oil change 2 times at this place for $58 but now they raised it to $98, include the tax it would be about $110. when I asked my advisor he told me that prices went high without any acceptable reason then I asked another advisor and he said that the owner is changed and he raised the prices. My advisor was christopher and he was very rude. I called toyota alexandria and changed the oil about. -$70+. I wish it was zero star to give you! read more

How the mighty have fallen. The (lack of) Service Department has failed me for the last time. Their automated scheduling system promises that a service rep will contact me. I've been waiting for more than a week for the first call and nearly a day for the second. This second call regarded a massive set of warning lights on the dashboard and an alert that I should get it into the service center. Since no call came back, I obviously could not make an appointment. When I reached a person this morning, there were no available appointments. Again, this was for what was cited as an emergency. Last week, a simple Annual Safety Check took four hours. This should not take anywhere near this long. So, their failure to respond to customer calls that were promised by their own automated system and the service staff's inefficiency have prompted me to seek out another Toyota service team. read more

Horrible experiences in sales and service within a week! Our salesperson told us they couldn't sell our trade and that it would go to auction, yet it's on their used car lot for a LOT more then they gave us. NO follow through on obtaining a 2nd key (didn't even both to acknowledge that they only had 1). Finally the USB wasn't working and went to service. Tbe depart was rude, unhelpful and made it all to be user error! Went to another dealership this week and it was a breath of fresh air! Shameful that I have to drive 35 to a dealer that is further to get professional and honest treatment. read more

This dealership reached out to me wanting to purchase my truck. I told them upfront numerous times I would not consider any offer under $10,000. They promised me that if I showed up, they would offer me more well I showed up and they offered me far less talk about deceitful and dishonest. If you do business there with them, you deserve what you get. I highly suggest you do not. They basically offered me less than half of low end trade-in value talk about dishonest and wanting to capitalize on my vehicle. read more

My how times change... looking back on the love affair I apparently had back in 2018, I have to confess it has ended in a BITTER divorce- every time I see a Toyota now I say 'F*ck Toyota!' When I purchased my CH-R it was with the Priorities for Life -that's actually a big reason I purchased the CH-R. Earlier last year I noticed my car making noise so when I took it in for its scheduled maintenance and state inspection I told them about it. When I got my car back, no one said anything so I figured they didn't find anything and drove off. After I left, I heard the same noise but figured since no one said anything that there was nothing to it. That was in around June. Come August and time for my 100K maintenance check I mentioned its again and said that it had gotten really bad - so much so that I was scared driving it. Although I showed up first thing in the morning, I waited an hour past my appt time to be seem. After waiting three hours my consultant came back and informed me that it was my transmission and said I needed to get a new one to the tune of 13K - and my car was only worth 9!! I asked why it wasn't covered when part of priorities for life and why of all the times I brought it in did no one say anything about it going bad. The program claims your engine was supposed to be guaranteed for life provided you followed your scheduled maintenance which, I did! I asked what happened and how we were here on a car that was only three years old. He said that because my car was 1K over and a review of my records shows that I never had my transmission flushed that it wasn't covered... to which I said, well, how, if YOU all were the only ones to maintain my car did no one EVER TELL ME I NEEDED ONE!!?? NO ONE EVER told me I need a transmission flush and how the hell was I supposed to know otherwise- THEY WERE SUPPOSED THE BE THE PROFESSIONALS. The consultant said he would try to get an exception and kept me in the lobby for another hour and half... finally coming back to tell me that Toyota refused to help me because there was a gap in maintenance in 2020... when the world shut down... while everyone was locked down, I still had to work. So I had to limp my sorry arse TOYOTA CH-R to a dealer, traded it in and had to take on a more expensive car payment! I just can't believe it... I just can't believe they screwed me like this when they were supposed to be the professionals ensuring the health of my car... No ONE EVER told me, or suggested a transmission flush to me- and I had all the record to prove it! F*CK TOYOTA!!!! (oh, and Toyota owners beware, the newer models Toyota have a CLOSED TRANSMISSION so when yours goes you will have to replace the WHOLE TRANSMISSION- they can't rebuild it- so get ready for that cost.) read more

Nadir in the service center.......this guy has been taking care of my girl Bessie (Sequoia) for years with her regular check ups. He is very responsive and takes time with anything I might have questions on. He is my go to in the service department and hopefully Toyota see the work he does. read more

I was looking to upgrade to a newer model of pick-up truck when I came across an ad online by CarFax. They had the perfect truck for me and it was at Priotity Toyota in Springfield, VA. I drove all the way from Baltimore, Maryland to see if there was an opportunity for me to get this truck. Although my credit wasn't perfect and actually my credit score was pretty low, the finance guy, Brandon Bentley, pulled out all the stops and got me where I needed to be with my monthly payments. I watched him diligently call over 10 lenders until we came across one that fit what I needed financially . Brandon made the process quick, easy, and less stressful. I recommend you ask for Brandon by name because he will get it done for you! read more

Made an appointment to get a my front headlight replaced since the light went out the night before. They tried to say I needed almost $1400 worth of work done. An hour after taking my vehicle back they came out with this receipt of "recommended" work. When I sent this to my brother, who is a mechanic at a dealership in another state, he was super upset and told me to find an honest mechanic somewhere else, and never to go back here. I was very clear and repeated myself several times about only needing a new light bulb for the driver side. They even tried to charge me for a COMPLIMENTARY car wash! Needless to say, I'm not going here anymore. read more

Priority Toyota Springfield - Service receipt. - Car Dealers Near Me - Springfield, Virginia

Nightmare experience, took my Highlander for a recall and oil change. The cashier name Valerie called me and scheduled a free oil change appointment approved by service manager name Fabio. I told her that my car has a recall and I also want to take care of that. After she spoke to Fabio, she said it can be done that same day. So on the day of the appointment I went. Fabio wasn't there. One of the service advisor name Chi took me in. I explained the situation, he gave a wired look. And he asked me , why I'm getting a free oil change? I said that's a courtesy from your manager name Fabio. Again he gave me a smark and he said he doesn't know nothing about that. So I left, I had to go to work. After a couple of hours, I called. Spoke to Fabio explain what the service advisor said and the way he treated me was absolutely wrong. Then Fabio apologized and made another appointment promise he'll be there at that time and there won't be no problem. I said okay, the appointment was the following week. I went on time. Fabio wasn't there so I had to wait 40min. He didn't showed up so I went inside. I spoke to a different service advisor explain all over again. Imagine that! He said there was no note/message that stated all that. So again I had to leave ‍ At this point I am furious!!!! After a couple of hours I called Fabio's direct line and left a message. He didn't even return my calls. Next day I called his direct line 13 times. And then I start calling the service number asking for Fabio.. whoever picked up the phone would tell me to wait and then either they hung up or not return to the phone. Another upsetting day, so I ended up driving straight to the dealership. I went straight to his office and I asked him what's going on and if this is personal because it looks like it. He said he'll take care of it. Long story short, after all that my car got oil changed. Went home the next day it says maintenance required because the did NOT reset. I called and left him a message. He did not got back to me. I don't recommend anyone to use Priority Toyota for your service needs!!!! Update: I got the following reply on Google review. I emailed him with my phone n included. But never reach back ‍ Response from the owner 4 days ago Hello Fifi, Thank you for sharing your experience. We understand your frustration and apologize for any inconvenience that has been caused. I'd appreciate an opportunity to learn more about your time with us to properly address this matter moving forward. When you have a moment, please reach out directly so we can work together towards a more positive outcome. Thank you, Robert Bell - Service Manager - robert.bell@priorityauto.com read more