I made an appt to get my oil changed and tires rotated. It took three hours for my car to be done. No one came to give me any updates on how much longer it would be; I had to go up to keep checking. I will not be returning. read more

I dropped my car off in the a.m. and wanted to leave it knowing things are a little longer wait with social distancing. I had ever expectation of picking up my car up that evening. To my surprise I received a call 2 hours later saying my car was ready for pickup. Still didn't pick it up until the evening, but was very pleased my car was serviced and ready in such a timely manner. read more

3-10-21 Test drove a car, agreed to a credit check, BUT DID NOT BUY ANYTHING. Despite not purchasing, someone at Priority filed a fraudulent credit application in my name and I have now received a denial of credit letter. This has lowered my credit score. I have filed charges against them with the VA OAG. Don't give these thieves your credit information read more

Best experience I've ever had buying a vehicle It was quick and I got exactly what I wanted. Great finance team (Michelle) and salesperson JC Felton thank you read more

Have had more bad experiences than I can count. The only reason I keep coming back is because of my service advisor Jackie. She's amazing. I hope they know what a gem they have there. read more

We just purchased my first brand new car ever: a 2020 Hyundai Santa Fe. Donald was personable and knowledgeable. He greeted us instantly upon walking through the door. I was glad he helped us because he made the process very laid-back for us. The other department's staff were very friendly as well. I never got the impression they were trying to mislead us or rip us off in any way. They were really very fair in pricing and trade-in value and were able to work with us to get to where we wanted monthly payments to be. I am very happy we decided to check them out. read more

Solid place to buy a car, however the "priorities" aren't so much there. Mike habib is an amazing sales clerk, helped me buy my car over a year ago and is still an amazing salesman to this day. I wasn't going to write a review however I'm sure this is not a one time occurrence, with just me. However, the service department of this company is absolutely lacking in ALL areas. The first time I brought my car in for an oil change WITH an early morning appointment, my car wasn't ready for two days. The second time was recently (early morning appointment) my car was ready by 1pm, unfortunately I paid for a tire rotation (50$ even though I bought the car from there and supposedly have priorities for life?) and they NEVER did the service. I had 100% proof of this because my car has different colored tire caps (I guess they never thought to check that). So, I contacted the service manager and Mike who agreed to help me, were understanding, and to get my car back in the shop. Meaning no car again for over half a day. Did I get my money back? NO, did I get any type of offer for anything regarding how crappy I've been treat when this is the SECOND car I have bought from priority. On to the biggest part, a week after receiving my service to redo my tire rotation, my car has a cylinder three misfire (I have a 2018 Elantra with only 15k miles on them, and over half that are highway miles from being stationed somewhere else). So I am now servicing my car at Checkered Flag Hyundai World, and they have been nothing short of amazing. They honor the warranty (obviously) and offer complimentary car wash/ vacuum. The service advisor told me exactly the time she would call me and update me and she was extremely helpful and understanding. read more

DON'T leave your car there for repair! I left mine. Several days later it was broken into, the dashboard torn up and the radio stolen. What did they do for me? Called the police. That's it. And offered to repair my damages - AT THEIR PROFIT - AS I PAID THE DEDUCTIBLE. Didn't even offer to repair it at cost - since it happened under their watch when i entrusted them with my car. Very smug. Very disappointing. Pitiful customer service. I took it somewhere to get repaired because I couldn't bring myself to give them cash to fix it. Why wouldn't they just set up a racket where they send their own guys to cause damage if they bear no responsibility? Everyone I have spoken too is horrified at their response - including my attorney friends. read more

The customer service my fiancé and I received at priority Hyundai from their very own service director,Fred, explains it all. If the director is giving such poor customer service than that explains the other employees poor service. Here's what happened: My fiancé dropped off his car Friday night for routine oil change and state inspection on Saturday. We arrived at 1345 to pick up the vehicle. Fred literally could not find his keys. They were missing. He searched high and low..went outside, in the actual shop area etc as we waited patiently at the service counter. After what felt like 30 mins, it was more like 15mins I'm sure, he comes back and is like well....looks underneath some papers and bam there is the key. No apologies nothing. Just oh here it is. I was frustrated at the lack of apology but my fiancé was like "just let it go it's all good". The second he starts to drive down the road his pressure gauge for his tire comes on. When we get home he tells me and we look and sure enough there is a screw in the right front tire. UGH, what a way to spend our only day off, but off we go back to the dealer. Again no apologies, no empathy, no nothing. Long story short, they don't have a replacement tire available (of course) so he says they will patch it and we will have to come back in a week or so for a new tire...okay fair enough. So we wait. Around 1545 we are like what is taking so long so we go to the counter. Fred is nowhere to be seen. We are my fiancé's car in the parking lot though...it was done and no one had bothered to notify us so we were just sitting there for nothing. We ask for Fred to be paged, as you can imagine we were anxious to go on with our day at this point, it wasn't until I got an attitude and demanded our keys back and now that staff actually moved to locate Fred and find out keys. We left around 1600. No apologies. No customer service. They had absolutely no respect for our time. I had myself had been considering buying a car from this location but i can tell you how I never want to have to deal with Fred again and he has tainted my feelings towards that entire establishment. Hyundai should really consider revamping their service department or I believe they will continue o see their business suffer. read more

Had a decent car buying experience but there is where it ended! There service department needs some work. This all started in 2015 and went down hill from there. As my car was getting worked on I watched a mechanic damage my driver's side door and try to fix it with a pair of vice grips!! They attempted 3 times to fix it but couldn't figure out how to blend the paint. Then I was told I would have to go through the insurance company. Me being a gullible person I allowed them to talk me into trading the 2 toned car in on a new 17 model. I fell in love with the car and tried to fall back in love with their service department but it failed. I have made several appointments for basic service and my car has never been ready when promised. The only way to get them to work on your car is to stay in the lounge and miss work. If you drop it off they push you to the back of the line. This has happened on several occasions. The last time I had an appointment at 10. Dropped it off at 0730 and at 3:30 I was told they would have to keep the car overnight. I was told they were backed up from the day prior, not really my issue. It seems they need to not take appointments for a day or so, so they can get caught up. Also if Priority wants to advertise everything for life then they should have the infrastructure to accommodate those offers. Maybe a dedicated oil and inspection station?? This is the first time I have ever left a review on any company but this is where it has come too. I want all my fellow Tidewater family members to be aware of what they are getting into with this dealership. The cars are great, their service needs help. I have dealt with other priority dealerships when I'm not in Chesapeake and have had 0 issues ( good job Priority Nissan) but the Hyundai service department needs to have a consultant come in and give them some suggestions. read more

Just bought a new vehicle from Priority. The sales person, JC, was very nice to work with and has since called back to check and see how the vehicle is doing and how we are liking it. Belinda was also a pleasure to work with. She got our BlueLink up and running and went over the various things it would do. Your finance director, Phil, was also very accommodating. After we signed the paperwork, we called him the next day to make a change. He took care of it with no problem. Would definitely return to Priority Hyundai to purchase another vehicle. read more

I'm only giving this place a star because I have to. My sunroof shattered. I called Tuesday to order the part, Friday I get a voicemail saying my parts have come in. Same day I call to schedule an appointment and they tell me they don't even have my name in the system at all that my VIN number doesn't exist and start a whole new profile. I finally get an appointment made for 0930 the following Tuesday. I show up they pull up my profile and say they don't even know what I'm there for and that they have a special glass guy that comes in from a separate location to do this sort of thing. The lady goes in the back and comes back out saying never mind we can do it. Warning number 1. After going through everything she tells me she's gonna get a price quote on my parts that should have already been ordered to the store so wtf. Warning number 2. She comes back out with a guy who then asks me to explain the whole situation on my car. It's a simple glass replacement. He goes well I'm gonna need to go through everything and make sure I don't need to replace anything..uh yah my glass that I had ordered in. He then quotes 2 HOURS OF LABOR. Plus my glass totaling in access of 585$. And that I no longer have just an appointment but an all day drop off. I get home and they proceed to request to communicate with me through text and say they will up date me with progress by 3. That's 5.5 hours you've had my car. 3pm rolls around and he tells me he has no new information at all. Which tells me you haven't touched my car at all. So at this point I call and tell them to just continue not doing anything to my car because this is frankly ridiculous. I set an appointment for a reason. I ordered my parts ahead of time for a reason. You all set up the appointment knowing what it was for you should have the appropriate people on hand to do the job in little to no time. So now I pick up my car I haven't had access to all day with no sunroof still because of lack of organization, communication on their part and poor customer service. read more

What a poor, unprofessional experience! We were having a problem with our 2010 Hyundai. Went on-line and made a service appointment at Priority Hyundai for Monday morning at 0900. Sept 7th. Now I know this was a holiday, but NO WHERE did it say service was closed and the system let me book it. When I arrived at Priority I learned that the Service Dept. was closed. I was not alone. There were three other cars there. I went into the store and spoke to a very nice gentleman in sales,, but he was unable to help me. I went back outside to fill out the drop off paperwork when another employee was talking to another service customer. He asked to speak to a manager. The employee stated he would see if he could find one.......not a good sign. After waiting a few more minutes, the other customers left. NOT leaving their cars. I went back into the store to see if I could find a manager where I spoke to a nice lady in sales. Unfortunately she was not able to help me either, I was asking about a loaner car or rental due to the inconvenience of the whole situation. I stated this was a poor way to run a business and turned to leave. At this point an older, slightly chubby man called out to me and began to lecture me that there was nothing they could do, I stated this was a piss poor way to run a business and left. The bosses at Priority should be aware of this type of management at this store, I am sure they would not appreciate it. I am also sure this does not reflect their values and beliefs. read more

I am not bashing priority because I was very satisfied with their service at honda in chesapeake. I can't seem to say the same for the hyundai team. They really need to take a page out of their book and learn how to treat their customers. I was not at all interested in anything particular when I went their and wanted a realiable vehicle that was great on gas. The dealer Gene Birikorang insisted on the 16 elantra and whenever I asked about any other vehicle he said yeah but its not as good of a deal on the elantra. I was under the impression that they had too many on the lot to move and needed me to move one that day. It all came down to my trade in. They would of had my business that day if they were civil on their offer. They basically wanted me to give them my car for free and that wasn't going to fly. Instead of offering me a bit more they told me to take it to car max and come right back. Well see I have a huge problem with dealerships that give me the run around. I decided to go to tysinger in hampton and they were amazing. They offered full blue book value for my car despite the imperfections my car displayed and cut some more loses on their end to show me all the vehicles on their lot. They weren't trying to shove a specific model down my throat, they were patient and more then helpful in ensuring what I got was exactly what I wanted. Damn priority, as a chief in the Navy who has over 70 junior sailors that work for me and some, you not only lost my business but as well as my recommendation. Thanks for making my trade in look and sound worthless and thanks for not going the extra mile. Priority honda still has love from me. I can't say the same for your hyundai chesapeake location. Off my rant. read more

I am so disappointed in our experience with this dealership. My 2014 Hyundai Santa Fe has a recall on the engine that we were not informed about. My car quickly became inoperable and was towed to Priority Hyundai over a week ago and is in need of a completely new engine. At the time, they had no loaner vehicles to provide us with. Now, almost 9 days later, they STILL don't have a car to provide us with. My husband is military and I work part time, we have a toddler, so not having a second car is unacceptable. No one there seems to care about our situation. I am under the opinion that regardless of how, we need to be provided with a replacement car, whether a loaner car from their lot, another Priority lot or a rental car. They said it could be WEEKS before we get my car back. Am I just supposed to survive that long without a car? My Sante Fe is there because of a manufacture defect, not due to any fault of our own. I will think twice before going to any Priority dealership in the future. read more

Andrea was AMAZING!!! So thankful for her and all of the wonderful staff at Priority Hyundai for making my car buying experience so seamless. read more

We shopped around and looked at multiple cars before deciding on the Hyundai Palisade. We were approached by Donald and he quickly showed us to the type of car we wanted. He was able to let us know that there was another shipment coming in so we could find the exact interior and exterior style that we wanted. They even delivered the new car to my house so we didn't have to drive back to Chesapeake from Virginia Beach the day it came in. I would highly recommend going to them over any other Hyundai Dealer. read more

I just bought a Hyundai Santa Fe here yesterday and I really can't complain about this place so far for being a car dealership. Our salesman, Gene was very friendly and knowledgeable with a great non-imposing attitude. He let me test drive several different cars more than once. Mr. business department James was a little pushy, but that is to be expected when you go to a car dealership. I am very happy with my new vehicle as it has all the bells and whistles... just wish they could have gotten the orange one, but it was over 300 miles away. If they had somehow been able to pull it off, that would have given them 5 stars. I loved Belinda, one of the managers. Full of life and enthusiasm and walked us through every question or concern we had. I will update my review once I get it in for my first service visit and tell you how it went. read more

It's so sad to write this review. I found the perfect replacement for my 2013 Santa fe. It was in priority nissan. The sales person said to wait a few days to have it brought over to so the dealer could save money on it. I already started the paperwork on it and they sold it. In so crushed at the experience that I took my business elsewhere. read more

Always come in for my prioritys for life services! Oil changes and state inspections! Bonus come on a Wednesday and get a free manicure!

Got An oil change here. Customer service was great. People were really friendly and helpful. Waiting room could be better but can't win them all. Otherwise I would definitely come back. Oil change was $19.99 and your 5th one with them.. is free! I would ignore the bad reviews it put me off but gave it a chance and they were wrong. read more

TIME AND SAFETY = NOT A PRIORITY Bought my car here and was told "PRIORITY FOR LIFE" was the reason they made a difference and i was pretty amazed with the idea, but when i took my vehicle in for its first "appointment" it took over 2 hours to get a simple oil change done. and they have a big board in the waiting room that tells u what is going on with your car. about an hour and a half of waiting my car still was not "received" and after they ask you to review your visit and i did let them know that it seemed to be smoke and mirrors about letting you know the status of your car while u wait. so i took it in a second time and for the same oil change and another 2 hour wait even with an "appointment" scheduled. THEN i received word that i had a recall issue and called in to set appointment which they said they were available for the next day and would take an hour to diagnosis if there was an issue with the car. and i agree to the appointment time. so i show up knowing the work was going to be over an hour and i show no appointment is recorded and i get lucky the person taking my keys over heard the phone conversation when i called... then i showed up and i wasnt aware of what was going to happen to the car but i went outside to constantly check up on the progress of the car due to them parking it out in front of service desk and i would check constantly and it didnt move and about an hour and a half of waiting i was getting ready to go to the desk and ask why my car has yet to move when the service person walked up and said your ready to go. i was just happy that i was done, so i got into the car and looked over the service slip to notice a road test was done and the report says the test was done over a range of 36 miles so i glanced over and noticed the odometer was still about 34 miles less of what they wrote in the report and i am confused if they just decided that the FULL test wasnt needed or if they even did a test at all for a recall issue. but i feel very unsafe with the issue and going to be doing service else where and keeping my family safety my priority!!! read more

Hello! I just wanted to let you know a little about my last experience at Priority Hyundai Service. I took my car in for inspection on Friday, 11/4/16. I was waiting for my car so what happened next I don't really understand. I had scheduled inspection, oil change and tire rotation. I waited for about two hours (which I don't think is unreasonable by the way) and was consequently called by overhead announcement to pick up my car. I went to pay for my tire rotation, asked if there was anything else, and was told "no". When I got in my car I noticed there was a "rejection" sticker on my windshield. Why didn't anybody tell me my car had been rejected? So I went back in, showed the person my rejection note and asked what happened. The lady I dealt with is very nice and I have absolutely no problem with her, I just want to make that is clear, I have no problem with her! Anyway, I find out there is something wrong with the exhaust system and to have this fixed is going to cost me almost $500! In addition, there were other recommended services added on to that invoice totaling almost $1600! I almost fell over! I didn't say anything at the time, I was too shocked. When I got home I showed the paperwork to my fiance, who consequently almost had a fit! He knows about cars compared to me who knows nothing about cars! I posted this whole thing on Facebook and a friend of mine whose husband is a mechanic contacted me with recommendations on how to get this problem with my car fixed. I followed my friend's advice and took my car to a reputable muffler specialist - the total cost was $30.12! That's a whole lot of less money than almost $500! Needless to say I will not give your dealership a very good review. I will probably never buy anything from you again. Thank you for your attention to this. Regards/Lena Frost read more

I've had my car serviced at the Chesapeake location for over 5 years, and I've never encountered the poor customer service that I received today at this location. I had an appointment for 9:10 this morning, upon arriving I was told that my appointment had been scheduled as a drop off. I was not informed of that, at the time the appointment was made. The associate informed me that my car may not be ready until 5 or 5:30 p.m. I really didn't think that after scheduling me for a 9:00 appointment that they would wait until 4:40 to start my inspection. But, the most horrible and disappointing thing was the POOR CUSTOMER SERVICE by Nicole. She called me at almost 5:00 to inform me that my car had failed the inspection and that she wouldn't have anyone there to diagnose the problem until the next day, meaning after being without my car all day , I would have to leave it until the next day and wait God only knows how long to get it the following day. I told her that this was unacceptable, and she rudely told me that when they schedule appointments that they could take up til 5:30 to have your vehicle ready. I again told her that this was not acceptable, she then rudely commented, I'll just have a rejection sticker put on it then. I told her to put whatever she wanted on it, and asked to just retrieve my car. It seemed apparent that her customer service skills were very limited. My husband went in to pick up my car , and spoke of the rude attitude I had received while inquiring about my car. She then told him in essence, I was rude to her so she was rude to me. Really ???? and then she was rude to my husband. Anyone who works in the business and can't handle a disgruntled customer, without snapping back, as if you're in a personal confrontation, and not representing a business, is not cutout for the job. The customer should always feel valued, and their concerns addressed both with tact and professionalism. I am now completely soured on the services at this location. After years of courteous and professional service, one bad apple has spoiled the barrel. read more

I wish I could give less than one star. I've been a priority member for over four years. I've never needed an appointment to come in to get my oil change that is included in my priorities for life. I just switched to a Monday through Friday job, so I can only come in on Saturdays. I was the first one in the service line this morning. I showed up 40 minutes early to make sure I could be in as soon as possible. At 7:45 a guy came outside and asked me if I had an appointment, and then told me that he could not take me because I was a walk in. He said they stopped taking walk-ins about four weeks ago. I think this is a ridiculous policy for your customers. I believe that this is not what I signed up for when I agreed to my priorities for life when I bought my vehicle from your dealership. Highly disappointed after four years of great service. read more

We traded for a new 2013 Hyundai Elantra with Mike Habeeb (spelling?) in May. He was so knowledgable and down to earth. He made our experience so much better than any other car buying experience my husband or I have ever had. We are now 3 hours away in DC and we are looking to buy another Hyundai (for me this time). We will be making that drive just so we can work with Mike at Priority again. Highly recommend him! read more

Where to start?!? They're awful. Just horrible. Originally I had an older Santa Fe that was well within warranty. Had to take it back over 6 times for repair of the SAME thing. Because the service department is apparently so incompetent that they are incapable of fixing anything. First the "forgot" to order the part, then the part was given to someone else, then they had to reorder the part. Then they fixed it but not all the way. I mean, holy crap. My dad is a mechanic and has been for 30 years and he finally fixed it in 30 minutes one day. So, after several weeks without my car due to their incompetence, I decided to buy a new one after they promised that they'd give me a good deal since I had so much trouble with the service department. Told them I would only do it if I could get my exact car only newer. They agreed. I came to buy a car and they didn't even have anything that they promised!! We had already started doing paperwork when they realized they didn't have a car to sell me. So then they wouldn't give me MY car back!! So long story short I ended up now HAVING to buy a car from them. They're thieves. I don't know how they're allowed to stay in business. I have to take my car to their incompetent service department now and they're more incompetent than ever. You make an 8am appointment for an oil change and you'll be lucky to get your car back 10 hours later when they close. And even more lucky if they actually did everything you dropped it off for. I have never once had them do everything they said they would during a service drop off. And now they don't even do car washes as promised when the vehicle was purchased. Which was rolled into he price. All around the worst people out there. read more

I've never had a problem with Priority Hyundai. There were a few times that I felt that they were trying to sell me something that I didn't necessarily need, but their customer service has always been great. I mostly went for oil changes and recalls and they were always happy to schedule an appointment. If they told me something needed to be replaced I would ask to see it and they'd take me back to my car. Overall my personal experience with them has been good read more

I loved my sales man Mr Dwayne Beale super pleasant and not pushy. I was able to explain what I wanted after looking at over a dozen cars already at other dealers and the man took me to my dream car right out of the gate. I was able to haggle and even have the price dropped and got an amazing deal. Even tho he suffered on commission loss he took care of his customer and got the sale. read more

I purchased my new car here last year and take it here for all my maintenance. They are fast and friendly and don't try to gouge me. Of course the try to up sell but don't pressure me or make me feel bad for not taking it. My service rep Bob is great. read more

Took over 6 hours for an oil change appointment. When I called to see how much longer it would be the lady stated my rep was unable to talk to me and took my phone number and stated someone would call me back. An hour later I called back since no one called me and the lady on the phone was not helpful and exactly hung up on me. I called back and had to leave a voice mail. I did my survey and stated how awful the customer service was and I received an email stating sorry we did not met your expectations. Will not return to this business clearly management does not care that their customer service is awful. read more

This is my 3rd time purchasing a car and definitely the best. I had my 2 kids with me through the whole process and Tim was great. I never felt harried or crazy through the process. When lunchtime came and went and my kids were done, they rushed me through the remainder of the process and helped me out the door, my kids smiling. Thanks! read more

NEVER will me or my family purchase a vehicle from this establishment. I witnessed sheisty business practices, downright lying, blatant disrespect, and rudeness towards their customers. NO ONE, especially a manager, should yell at and disrespect a customer. Not to mention the fact that employees are trained to lie. No one in their right mind would put up with the egregious customer service practices of Priority Hyundai. read more

I wa scheduled for.an appointment at 11. I arrived 10:30. Bu 10:40. My vehicle wasntaken to the back for.what i tjought was going to be my oil change & airbag light checked. I sat waiting until 2 when I had to ask for my vehicle back. I had to take my daughter to work at 3. Keep in mind I live in Norfolk Virginia. I was not informed that they were running behind or short on technician. How I found out was a woman that had been there since 9 she hadn't had her vehicle inspected yet. When they returned my vehicle the oil had not been changed nor had the mechanic check for the air bag light. I was appalled because I was not informed of this had I known I could have made arrangements so therefore my daughter could have been to work on time. So just to think had I waited I probably wouldn't have been seen until 4 who knows. Please be considerate and let people know ahead of time if you are running behind or short of staff. That is good customer service you to our customers when you go other places put yourself in a customer's shoes. I overheard a service member tell a woman that it was due to covid-19 that you were sure of technicians hey I don't know if it was true or lie. But too many people are blaming covid-19 for things that they can correct themselves. read more

Don't get my wrong I love my car from here. But when I drop my car off at 9:00am for a 10:30 appointment to GET MY OIL CHANGED, it shouldn't take until past 2:00. Telling me your techs are at lunch and you're playing catch up on appointments is stupid! If you don't have enough staff then don't over book! An oil change doesn't take HOURS!!! read more

I made an appointment for a state inspection and 15k mile service. My appointment was scheduled for 0930 and I arrived at about 0920. I checked out at 1135 with my vehicle and a new inspection sticker for the year. It seemed like it took a long time (since I waited in the guest area), however, given the service I requested, I guess it was right on time. When I requested the service, the representative presented me with 3 options to the 15k service and I was able to make a sound choice on which of the three options I needed. All in all, it was a smooth experience. read more

AWFUL. If I could give negative stars I would. I bought my 2016 Hyundai Elantra from Priority in October of 2015. The "Priority guarantee" is free oil changes for life. I have had nothing but problems. My last two experiences being the worst. First, they tell me it will be an hour and a half (I made an appointment 2 weeks in advance and showed up 15 minutes before my appointment) I agreed to wait...it took FOUR hours and when I finally asked about it they couldn't find my keys. They said they would pull it around but I found it in the BACK of the building 20 minutes later..my sticker hadn't been updated and my car was just randomly unlocked sitting where no one could see it. My next appointment (TODAY) I had an appointment for 9 AM. I got there at 8:45 and was asked when I needed it...I said 'as soon as possible' I hadn't received a call all day so at 5 I returned to see if it was ready. Nope. Hadn't even been started on. They told me that the appointment times are "check in times" not appointments (but were silent when I showed them the email that was confirming my APPOINTMENT. I asked to speak to the manager Fred Kearns and on top of being condescending from the beginning he just kept repeating that it should have been done and yet, it wasn't. I had to leave to get my son, and was told they would call me before they close at 9. Fine. I haven't heard anything by 8:30 so I called. The DEALERSHIP is open until 9, service closes at 5. So my car is just sitting there. Thanks Priority for the 24 hour Oil Change. I really feel like a Priority. I will pay for my oil changes now instead of dealing with the disorganized, incompetent service department. read more

This was not a good experience. I went to the dealership because I just started shopping for a new car, I knew what I wanted. The salesmen offered me a very low price on my trade-in and started the back and forth that they do. They were not truthful and put a lot of pressure on me to make a decision that I was not ready to make. They made it very stressful and I will not be back. Another friend left the same dealership that same week for the same reason. read more

My husband and I truly had a good experience at Priority Hyundai. Our Sales Rep, Jean I believe his name is, was so genuinely helpful. Jean really helped us finance our vehicle with little to no hassle. I would recommend this dealership to everyone. read more

This is my "opinion" and you or anyone else is welcome to their own and is based on my and only my interactions with this service department. BUYER BEWARE! The service department is the worst in the area. "Priority For Life" is a joke... The service managers and service writers appear to have been through training on how to be ignorant of their products and ignore any and all normal practices associated with customer services, documentation and work being performed. The so called technicians that are actually performing the maintenance show a great deal of ineptitude to even knowing the difference between an alternator and a water pump. Don't ask them the difference between horsepower and torque or even the difference between an open end wrench and a box end wrench. In my opinion the lack of training and experience in their service department will be apparent the first time you walk in and have a conversation! If you decide to use them for any service needs, please research the symptoms or objective of the service you need...there are other mechanics (Certified), or online resources (research only) even some local parts stores can provide free electronic diagnosis (information arming). Be an informed person, it will save you a great deal of stress and money, especially when dealing with this service department! I am an informed consumer, I have been working on or building/restoring cars (ASE), motorcycles and airplanes (FAA A&P, Private Pilot, Flight Engineer) and I hold an MS in Engineering. I will never allow Priority Hyundai Service department to touch my vehicles again, even for a warranty issue. As a side note, another review company seems or appears to only post positive reviews of this service department, again this is just my opinion based on research, this other review company may be contracted and paid for by a major manufacturer and only has focus in one area. Update: Priority team response, my opinion, is fairly typical of an organization that has no respect for customer service. The response is meant to be psychologically neutral and it's actual premise is without action or obligation. My expectation and experience, based on actual interactions and responses from the "Hyundai experience" is and will remain unchanged. As far as Priority team goes, just do your own research... a news article from 2012 (Virginia Pilot, Emma O'Conner, 10/9/2012) the Priority Presidents' action towards a customer only reinforces my negative opinion. Again, this is only my opinion based on my experience, and I include the news article citation as a credit to the appropriate publication, they own the article. read more