Make sure you take any used vehicle to get fully inspected prior to purchasing...their inspection department is a joke. I have driven the vehicle for two weeks off and on and put approx 500 miles on it and front calipers are locking up, rotors are warped and brake pads are all but gone. They supposedly performed a rear brake job (aka new brake pads and resurface rotors) but those calipers are locking up as well as rotors still warped. It is currently stuck in my driveway and they aren't going to do anything to fix this situation. This is the second vehicle I have bought from this dealership, first experience was great, second experience is horrible. I can't believe that such a well known dealership can get away with selling vehicles that only make it 500 miles down the road before needing $1300 worth of repairs. Very disappointed in them and their lack of customer service and standing behind what they sell/inspect and service prior to selling read more

Purchased a new Honda mini-van from Priority Honda. I did my research and I was a well informed, knowledgeable and savvy buyer. I advise everyone to do your homework before buying a car from any dealer, however, Priority is a more pleasant car buying experience than most, and I have bought a few cars over the years. Had to go through the entire, undercoating, upholstery protection sales pitch as well as extended warranty baloney. The end result was, we got a great mini-van at a fair price(true car) and I wasnt totally pissed at the end if the day. The negative reviews are probably from people that had less than stellar credit or didnt do their homework and found out they paid more than they had to after the deal and are mad about that. read more

I was totally ripped off! This entire experience was one of the worst I've ever had with a car dealership and there is no way I will be getting my next car from a Priority Dealership. It started with a phone call talking to a less than enthusiastic sales rep, not even offering to find me the car I described. Called back the next day and asked for a manager, got Denise on the phone. I told her I wasn't happy with the person I spoke with the day before so she put me with Reidding. I had told both Denise and Reidding that I was looking for the same car I currently had minus the navigation. No problem they said. Reidding was very personable on the phone and I thought everything was going great. I gave him the VIN number of the car I would be trading in and told him exactly what I was looking for. It seemed he was making the process so easy. He found the car and I confirmed once again on the phone and via email that this car had everything the on it my current car had minus the navigation. He said it did and we made a plan to come in the following Sunday. We get to the dealership after travelling an hour and he is off that day. I should've walked out but we didn't. They had another salesman help us ( at the time I didn't realize they put me with the original salesman I said I didn't want to work with). After 5 hours at the dealership we finally finish the sale and it isn't until we are driving home that we realize there is no automatic lane departure notification. Cut to my talking to Reidding about this since he was the one who guaranteed me it had everything my traded car had but the nav. He explains to me that there are different trims on the Honda Accord and this one didn't have that feature and claims he didn't know my car had it. He had my VIN number how could he not know?! We find out it isn't even something that can be added to the car. He suggests talking to his manager and seeing if there is anything they can do for us, perhaps some kind of credit in the service dept. I also want to mention when I called upset about this I asked for Denise and she tried to say that I didn't ask for what I said I did and that Reidding isn't a sales person he is a sales manager. Way to go managing team. Do I care what his title is? NO! I said I didn't want to work with the original sales person I spoke to so if you put me with someone else I assume that is a salesperson. This should have nothing to do with anything at this point. Five days after purchasing the car we are at the dealership getting temp tags as being in another state I was unable to just transfer my tags from the traded car. This was a Friday actually so any DMV work couldn't have taken place that fast. On Monday I get a call from Matt, another sales manager. Matt says Reidding told him what happened and he wants to see if there is anything he can do. I feel like he was feigning concern and had no intention of making this sale right. He got back to me saying the DMV work had already been done so there wasn't anything he could do. I don't buy that for a minute because as I said there is no way the DMV works that fast on a Friday to a Monday. They got a better car from me, the one I traded, and although I got a newer model, the features aren't as nice as the one I gave them. I feel totally scammed and ripped off. We even paid a $250 fee for them to retrieve the car from another dealership only for them to get a car that seemed like the same one I traded but clearly was not. Denise lied on two occasions, once saying I never asked for the same features my car had on another one. Of course I did, that was all I kept saying all week on the phone to Reidding and Denise. Denise also lied when she told Matt she called and spoke with the other person in my party claiming we were ok with the car the way it is. That call NEVER happened and we were NOT OK with the new car. I miss my old car and it's top of the line features. This is the reason car dealers will always have the slimy reputation they have been plagued with for so many years. I will never get my future vehicles from a Priority Dealership. Their "Priority" isn't their customers, their "Priority" is themselves and making a sale. read more

Avoid this place. Avoid. Worst experience ever. I bought my Honda Civic 2017 in June and it was a disaster. First, the salesman was new and knows zero about selling a car. He made lots of mistakes and wasted lots of my precious time without any true apologies. Then the finance guy added warranty to my contract without telling me. After I calculated several times, I went back to the store then he said we can cancel that which is a LIE! I was told it took 8-10 weeks for the cancellation but it's already 3 months, they didn't do anything. I called Honda finance and the warranty company for double check. Obviously, the dealership didn't take any action about anything except keeping lying to me. They keep kicking away the responsibility and refuse to solve the problem. It has been three months and they are still lying to me after I called. I think I should get some legal consultation for this. If you don't want to waste your money, time and energy, stay away. read more

Bought a new accord there, had to help the salesperson understand the features...when I bring in for service they are slow and unattnentive. I bought an Acura from priority Acura and those guys know how to serve the customer...guess the local management makes all the difference. I would not go back...once you are off the lot you are out of mind. read more

I bought our Odyssey here, new, and it goes here for all oil changes (free), inspections (free) and any other maintenance. I have no complaints at all. Sure, dealer labor is high but I get excellent service. I even get free oil changes on my other Honda which was not purchased here, and it too goes here for maintenance. I can recommend this dealership service department. read more

We bought a new FIT from these people and they ripped us off. I am disabled with epilepsy and have a hard time concentrating. This was 4-14 and they sold us a 2013 model at sticker price. We put 1,900 down but the receipt says 0. I have the papers and bank statement to prove my claim if anyone would like to see them. read more

I went in looking for a 2013 Honda Pilot Salesman located one at there North Carolina Dealership. After a week to get it here,I went back to do the paper work and pick it up after I got off from work (unfortunately it was late) night. They had it on the side ready to go I paid them and left. The next morning I noticed the paint color on the front bumper did not match the rest of the car. I took it back and the GM explained to me what happened and asured me it would be taken care of. I got a phone call from the scratch and dent person they use took it over so he could fix it. I left it at the dealership went out of town when I got back went to pick it up was told he buffed it. Well color still did not match. They got the Used Car Manager and after 30 minutes of being entertained by his lies, I asked him if he was going to have it painted correctly he told me no that they did not make much money off the deal. Needless to say, I will not recommend a company that cannot keep their promises. read more

Bad business practices. I had a scheduled appointment for my CRV for an oil change on a Monday. The Sunday before my appointment, a Priority Honda salesman called me. He said that he got my name from the service department and he started giving me the sales pitch to trade in and upgrade my CRV. I do not appreciate the service department releasing my information to the sales department. BAD BUSINESS releasing information like that. I will be taking my business elsewhere. read more

I bought my third car from this dealer . I had my mom drive the car home for me I live about a hour away . When i got home I found that they did not even fill the car up . This was a simple issue I called the dealer on Monday , Tuesday, and Wednesday to my salesman with no return call . My husband then called the Sales Manager A. He did not sound sincere at all for my issues . He did offer to put half a tank of gas in the car . This was just simple point of the matter . No one called me to see how my purchase was ? In fact the salesman that harped so much on Priorities for LIFE it wasn't a priority now since he got the sale . This is just simple customer service ... Manager is on vacation ... will not be back until Monday ... and this salesmanager says that there is no other manager that is there that I can tell my buying experience about ... basically he did not care . I have bought three cars from them and it looks like they would be a little more about making sure the customer was happy and the sale went well so the customer would return . read more

I'm in the process of purchasing a Honda Accord from this dealership. I have been going to this dealership for 10 years for service and purchased my last Accord here in 2013. I recently lost my vehicle due to the flooding of Hurricane Matthew. On 10/25/16 I stopped by to look at new Accords. After a test drive, I sat down to discuss pricing. The sales experience was the worst I've ever had to deal with. It was sales games instead of a straight price on the best offer they would give me. I settled on a price and gave them a $10,000 bank check. I was told their computers were down and their finance department would contact me. I left in the rental I'm driving and went home waiting for a call from their finance department or the sales representative. It's been two days and I've heard nothing. I'm shocked at how a long standing repeat customer is treated. Now I have to make another trip to the dealership to get my $10,000 bank check back. This could have been handled more professionally. They pride themselves on the Priority Experience and Priorities for Life. This experience should be considered Lost a Customer for Life. read more

I really wanted to like this place but my experience quickly turned sour. Bought a car the same night I test drove it. After what seemed like a lifetime of waiting well passed their closing time I drove the car off the lot. Because I was coming back for them to coat my under carriage the next morning I realized the salesman only gave me 1 key. Called to ask for a 2nd key and was told the car didnt have any. Needless to say I wasnt happy. When prompted to speak to the sales manager(chet riddick) He informed me that he needed to meet with me to see what he can do about a 2nd key. Huh? Puzzled...I asked what is the big deal I just bought the car no one told me the car didnt have a 2nd key. His rebuttal was that was something I should have brought up at the signing of the purchasing agreement...I mean my God this is a dealership who's supposed to be in the business of serving ppl/great service to keep you coming back. I can only imagine if this is how they treat their customer right out of the inception of dealing with them then it can only get worst. What I will not do is pay my hard earned money to be treated like crap! This is my 4th Honda but first time dealing with these greedy jerks at Priority Honda. Oh I paid market value so it's not like I received an exceptional discount for this treatment. They will never get my business in the future and if I can spare someone else from getting treated like crap then it was worth it! Rude, poor customer service, go elsewhere even if you have to pay a little more which I highly doubt...Not worth it! read more