i have had some concerns about my purchase handling and the company is currently trying to help me with it. i will reserve my final judgement based on the final outcome. read more

I called Priority Doors and Windows on Friday afternoon July 11th at around 3:40 pm with specific questions about a product -- a window type that I was looking for. I was routed through their phone system and the person who picked up my call said his name was: Stephen. I spent about 10 minutes talking to Stephen posing very specific questions about the window type I was looking for and why. I wanted to get a feel for the type of product this company sold and if it was worth a trip to visit their showroom (as I did not live nearby). As I attempted to end the phone call, Stephen asked me for my email address. I declined to provide it. Then, he asked me to set up an appointment with him for next week. Again, I declined. That is when Stephen became IRATE. He angrily shouted at me, "This is not some fly by night operation here, we are a legitimate business." He then added that I needed to make an appointment to ensure he was available to meet with me when I showed up. I told him that if I showed up and he was already with a customer, then I'd just ask someone else for help. That seemed to make him even more angry. At that point, I remembered I had read that the window business was a HIGH PRESSURE sales industry-populated by salesmen who were paid a COMMISSION based on how many windows they sold. I then understood why Stephen became so irate. He had spent 10 minutes on the phone with me and had NOTHING to show for it. I told Stephen I would not be visiting the showroom OR be purchasing windows from his company due to his angry outburst and hung up. What Stephen did CROSSED A LINE. Providing an email after a short call should be optional, not DEMANDED. Stephen tried to pressure me, and then guilt me into giving him mine and when he didn't get it, he exploded. Insisting on making an appointment for a possible walk-in? That's PRESUMPTUOUS. And then... yelling at me? Telling me I'm somehow disrespecting the business? That's not how LEGITIMATE professionals behave. Stephen lost CONTROL-- which made me feel UNSAFE and BULLIED. Salespeople often rely on claiming clients to get credit, and some companies have TOXIC environments that encourage aggression when leads go cold. Good salespeople know how to manage that professionally. Stephen prioritized his paycheck over my well-being, and that is never okay. Here is some FREE advice on how NOT to get ripped off when buying windows: 1-Get at least 3 quotes -- and not just from the big-name national brands. Check out well-reviewed local contractors or installers who source windows from reputable manufacturers. 2-Request Itemized Pricing : Ask for the cost per window & installation separately. 3-NO Pressure Sales :Start the appointment with the following statement: I will not be making a purchase today. 4-Look for independent window installers: They do the same quality work for a fraction of the price. Bonus Tip: ask the salesperson: "What's your markup on this quote?" AND "Can you show me the manufacturer and model number of the windows you're quoting?" These questions throw off a lot of salesmen who rely on ambiguity and vague branding. read more

We started looking for windows and sliding glass doors over a year and a half ago. Stephen C helped us from the very start and went through all of the door and window options which we were able to incorporate into our remodel. Starting with the windows and doors before we had finalized our plans allowed us to build the house around the sliding glass doors, this allowed us to achieve the look and functionality we wished to encompass. The remodel and permitting process with the city was long but Stephen kept in contact the entire time and offered his help and gave suggestions. Priority Doors and Windows do not just sell windows and send you on your way. Stephen met with my GC to explain how the delivery and fitting process works as well as the different methods of installation available depending on the look that we were trying to achieve. Working with Priority Doors and Windows was the easiest and least stressful part of the whole remodel. We got great service and a great product all at a very competitive price. read more

I first met with Andee from Priority Doors and Windows (PDW) at their prior location around the Mission Gorge area. We were interested in getting a Fleetwood sliding door and pass thru kitchen window for our home. However, due to Covid pandemic, we were unable to move forward with our project having to postpone. Last year 2023, we reached to PDW and to my surprise Andee is still there. After a visit, we really enjoyed the vast selection of quality manufacturers they have on display at their new location. It allowed us to see and compare between all the different manufacturers. Andee also put us in contact with an installer whom we look forward to installing our products. Throughout all the measuring, changes and decisions, Andee was very professional and patient, never made me feel like "make up your mind already" but instead provided some considerations to help us nail down our order. Andee provided us a competitive quote. We will definitely come back to Andee with PDW for any future needs. Thank you Andee! read more

These guys are top-notch! Andee Belknapp was super helpful and patient with us, getting us great prices on a bunch of awesome Marvin Elevate windows. Andee's attention to detail ensured that we received exactly what we needed, and in a timely fashion. Recommended without hesitation! read more

I would highly recommend Priority Doors & Windows. We needed three Marvin windows for a remodel to match our existing windows. Despite the small size of the order, Andee Belknap and the Priority Doors & Windows team were helpful and responsive. There are many variables to consider when ordering windows and Andee help us through the process. Our windows were delivered as ordered and a couple weeks earlier than the original delivery date received when we ordered the windows. The quality of the windows appears to be excellent. read more

Came in looking for interior doors. Prior to coming in, I had been communicating to Christian via email, who was helpful and responsive. I thought I knew what I wanted and needed but talking things in person with Christian was super helpful - he reeducated me on things and helped me understand what I really needed, which was just a slab door and not a prehung. He was more than happy to refer me to other places that were perhaps better suited for my needs. Additionally, he offered me some water, which albeit a small gesture, it meant a lot since I was admittedly parched. He earned my trust and would happily recommend my friends and family to him if they were in need of new doors and windows. read more

For starters we had a very difficult project to outfit with doors and windows. We spent several hours researching and working with other vendors to finally find Priority. We met with Andee B. and with his expertise, we were able to lock down a matching window and door package using Fleetwood Sliders, Marvin doors, Milguard fixed glass, and Anderson 100 series composite. The blending of all the different manufacture's was serious reach form our perspective yet Priority was able to very closely match the black finish we were looking for. Again, Andee was the key organizing the package as there were Milguard trapezoid fixed windows right next Fleetwood sliders and they match near perfectly. Also, as with all large window and door packages the few service issues we ran into were handled promptly by Andee at Priority. Cant say enough about our experience. Thanks Andee Belknap and Priority Window and Doors! read more

Stephen C. provided us with excellent service and has been a professional throughout the process. What I appreciated about Stephen is that he never pretended to have answers for questions he didn't know. If he did not know, he would do the research to find them. I wish more of my interactions with sales associates were like the one we had with Stephen and wouldn't hesitate to work with him again. read more

Andee and the team at Priority Windows were so helpful and knowledgeable. The showroom is extensive and we were able to hone in on some great options for our home project with Andee's great guidance. read more

Made a purchase, things didnt quite go as planned. they reached out and did their best to correct it. I really appreciate the communication and effort. Will be on my radar for future projects. read more

WOW, these guys are professional and very responsive. I wanted to get some custom doors installed and looked at at least 6 different companies. as soon as I visited their warehouse I knew I found what I was looking for and did not hesitate to buy here. Thanks mike for showing me around I will forever be a customer of priority. read more

We ordered two French doors and three windows with the help of Andee Belknap at Priority Doors and Windows. We were pleasantly suprised with the excellent customer service we received. Andee made the task of ordering super easy. His knowledge and attention to detail surpassed our expectation. He was a pleasure to work with and quick to respond to our many questions. Our order was delivered right on time. We will definitely be using Priority again! read more

I'm a new homebuyer and knew nothing about doors or anything that has to do with repairs! I needed 2 Fleetwood patio doors. I reached out to Robb Mangel a few months ago. He was professional and great to work with! My HOA had questions I knew nothing about, and this went on for a few months. Robb stepped in, answered all their questions came out to my condo for final measurements. He was so on point and easy to work with! Robb walked me through everything. He went above and beyond. I felt comfortable and very confident about working with Priority and especially Robb! My doors are so beautiful and added value to my unit. My windows are next, and I will definitely work with Priority again. I've recommended them to my family and friends. Thanks for all your help! read more

We chose Priority for their competitive pricing and selection of products. Customer service was fantastic. Robb helped us finalize our order and was prompt and efficient throughout the entire process. Overall, just a great guy which made the experience enjoyable! Everyone that works in the office is incredibly friendly and knowledgeable. Highly recommend for your future window and door needs! read more

Robert H at Priority Door went WAY above and beyond to help me with my existing French doors!! Can't thank him enough for his help and follow through. Robert is a true professional. read more

Through a perfect storm of manufacturing delays and vacations, the owner Mike actually reached out and offered to work with my contractor to get the door and screen door functioning. I do appreciate their diligence in addressing our concerns with the doors. read more

Wonderfull response and client service by Christian Vásquez, I would recommend this to anyone Ed Coffey read more

We had an excellent experience working with priority windows and doors. We worked with Steve C. Who was knowledgeable about all the products and help us make good decisions with our project. We replaced all windows and converted several picture windows into sliding doors. The installer recommended to us made additional valuable recommendations and the work was absolutely perfect. We stayed on budget and schedule and could not be happier with our decision to use Priority Windows. I would highly recommend them for any home remodeling project read more

I needed all new windows for my home and my contractor referred me to Priority Doors and Windows. Not only were they very patient with me as I changed my mind often, they were great with taking the time to explain the ins and outs of each kind, what the difference is between vendors, etc. It was very helpful to see/touch/use all of the displays in their showroom so I could get a better idea of what I needed for my remodel. I am very happy with my selection, I went with Marvin for all of my windows. I was so impressed with the Priority Showroom I also found the perfect bi-folding door to replace an old patio door and am very excited to open up the space almost the full distance of the wall. Highly recommend to anyone doing a door or window purchase. read more

They have so many vendors , great customer service with an immaculate display. There prices are great and they have so many options to choose from. Very professional atmosphere and they had exactly what I wanted. Will definitely be going again! read more

We've ordered windows here twice. We shopped around prices and ended up back at Priority both times. Check them out, ask for Robert, and support our local businesses :) read more

Priority deserves some Yelp love because the value of the services I received far outweighed the money I paid. When one of my windows nearly fell out of its frame, I had no idea how to fix it. All I could tell was that mechanism on the side of the window had snapped. I found the window brand (Milgard), went to their web site, then found Priority as the nearest service provider. Upon arrival, I was greeted right away, and within minutes they figured out the proper replacement parts. Sunny Normandin was a great help. One week and $12 later, I have my new parts and my window is fixed! If only all of life's little problems could be solved this easily. A previous reviewer noted the 3% charge for credit cards, which is consistent with my experience. I don't think that's "sly", but rather the norm for the building products industry. read more

We have used Priority Door & Window several times with excellent results. Several years ago we ordered doors for our apartment building's hot water heater closet. They were all different sizes and when they arrived and were installed by their recommended installer everything fit perfect. Next we used them to replace every window in our house which is about 20 and again the job and end result was perfect. We were so happy with their service and professionalism that we ordered new windows for our son's home in Long Beach. Again the fit was perfect on all of the windows and used their installer again and the job turned out beautiful. We have always been treated fairly and with utmost professionalism and recommend this company for those in need of doors and windows I noticed a review that complained that they offer a discount and was upset that it was only on check or cash. Well anyone that deals with credit cards knows that they cost the merchant a percentage of the sale so I for one appreciate a discount on a non credit card purchase. Connie A. read more

Priority sold us Fleetwood windows for our entire house in San Diego two years ago. They work perfectly, we have not had a single issue. The Fleetwood windows made such a huge difference in the enjoyment of our home - from increased energy efficiency to absolute quiet we could not be more impressed with the quality of our choice. Mike Schott and his team work with an honesty and intent rarely seen in the building trades today. You can count on them to be extremely careful with your money and your home or project. read more

This is a glowing 5-star review of Mark Landers @ Priority Doors and Windows. Mark is the most genuine and honest sales person I've come across. Go see him for your next exterior door project! I had a unique situation relating to the location of my home. Mark could have sold many different/similar manufacturer doors he had available in his vast showroom. It was going to be a $25K project. Instead, after extensive consult, he recommended competitor's brand because his contract did not allow him to sell the exact doors that I needed for my situation. He also recommended a trusted/vetted/licensed contractor for my install that I will be using for my job. read more

Had issues with my vertical sliding window. Both balancers fell off. Got in touch with the manufacturer only to find out that my warranty is expired. Found out that Priority Windows was an authorized dealer for Milgard Windows. Talked to a very nice and helpful guy named Robert and walked me thru reinstall of the balancers. Saved me like $200 in repairs. Thanks Robert! read more

Very helpful during the pandemic and gave weekly updates on shipping status. Thanks Andee!

I moved to an old condo in La Jolla with leaking sliding glass doors and rattling single pane windows. Robert helped me select Milgard windows and Fleetwood doors. He was always responsive and professional. The installer, Roger Fitch, was fabulous. Installation was completed yesterday and I am thrilled. I highly recommend Priority. read more

Working with Priority Door and Windows has been the most enjoyable, and least stressful part of our remodel. Their showroom is great, product choices phenomenal, and the sales staff is so friendly and knowledgeable. Everyone there really goes out of their way to make sure you are comfortable, understand all of the options, and that you get the best product for your money. We have recommended them many times, and will continue to recommend them in the future. read more

Stephen at Priority couldn't have been more patient, professional and thorough! He was very knowledgeable about the products and walked us through every step of ordering several new doors for our home. read more

The worst customer service ever. They referred a contractor that they use all the time. He measured the retrofit door sizes incorrectly. Then he didn't have time to install the doors, causing me to hire a new contractor. The new contractor had to take out the frames that should have been used for the retro, build out the new framing (3 and 4 inches on each door) and then all the finishing work. Priority is saying it's not their fault that their referred contractor mis-measured and pretty much too bad. I will never recommend Priority to anyone. read more

After a disappointing experience with another window company, we were referred to Priority where we had the good fortune to meet Stephen Costantino. He was extremely knowledgeable about all of the different product lines and, based on our specifications, guided us to the best windows for our home. He worked with us on a few modifications until we were absolutely happy. His thoroughness continued as the order was placed and the shipping date was confirmed. We are now looking forward to the window delivery and installation. Obviously, we highly recommend Priority and Stephen. read more

Rob Mangels was very helpful in getting our window and door order placed! Lots of details and he helped us with all of them!

We spent months shopping for new windows in our 1947 brick craftsman home. We especially needed new windows for our little boy's bedroom (all of our windows were original single-panes, circa 1947, yikes!) We also wanted to work on sound deadening, and to complicate matters we wanted some sort of built-in blackout shades. We got several quotes, but no one seemed to really fill us with confidence until we met with Mike Schott at Priority Windows. Mike was awesome! Which is good, because I suspect we were a pain in the ass - with some many worries and requirements. We went with top-notch windows from Marvin. Custom made with 2 different thickness of glass for sound deadening (Mike's idea), and built in blackout shades that slid down from the top, and also up from the bottom. To further complicate things our exterior walls are made with an unusual brick, which means there is no wood frame to nail things into! We needed a specialty installer, and Mike had the guy, Roger Fitch. Roger runs a small contracting group that is entirely staffed with older guys, contractors who've run their own firms but now want a slower pace. Gobs of experience! The windows arrived quickly, and the install went smoother than I could have ever expected. Mike deserves the lion's share of the credit here - he spent so much time with us, going over every detail of the windows, their structure, every little bit. The showroom is also super-useful, every sort of window and door is installed inside their shop - it really made things so much easier for us. We still have the rest of our house to "window up" and Priority Windows is our go-to place. We wanted the best windows we could afford, and as we added features, we ended up taking away rooms for a later install. Mike was a trouper, and worked with us throughout. Thank you Mike! Thank you Roger! You guys rock. read more

Andee and the team at PDW was incredible. They stayed on top of our order from start to install with great precision. The installer they recommended RH Fitch was the best of the best and ensured our Fleetwood doors were installed with perfection! read more

Skip, the Owner just hung up on me. I had a feeling when I walked in that this place was not right. The guys were all looking down- really no confidence and kind of a wimpy feel to the place. After an error in ordering my windows which I brought to their attention prior to signing off the order, The owner offered to let me re-order windows after they ordered them wrong in the first place, said he would pay half of newly ordered windows. I said I did not want new windows ordered just half the price back. The owner said no, come get your windows and hung up. I called back and got the secretary who was really nice. Contractors beware! The refund I am asking for is just $90 dollars. Definitely they will not admit when they are wrong. read more

We ordered door here for our business and they have a "policy" that the price quoted reflects a 3% discount if paid by cash or check. Seems like a sly way of not accepting credit cards. If you accept credit cards you do, its the cost of doing business. read more

Priority is in the business to make their commission only. They want full payment up front, which I paid for all the windows and doors, I ordered a customer entry door for over $12,000 and La Cantina Doors for over $15,000. Jeld-wen windows and doors. The salesman, Jason never came to my job site, a 50 minute drive. Jason never took charge of the La Cantina custom door which was delivered in the wrong size and color. More so, Jason never communicated with either my contractor or us. In fact, I returned a call to Jason and it took 3 days and me calling again to follow up. Also the entry door came in with the swing in the wrong direction. 3 projects, two mess ups! read more

We ordered all of our windows and glass doors in our new home from Priority Door and Windows. I'm surprised by some of the reviews here because we had nothing but excellent customer service from the start. Mike was especially helpful. He spent several hours with us going over options in their showroom and then showing us options online. He walked us through all of the details and even spoke with our architect and our contractor to make sure it was just right. The product which we got was fantastic, and when one of our sliders was installed incorrectly (the fault of our contractor who installed it) Mike sent out a tech to have it resolved immediately. We have been impressed and would recommend this company to anyone looking for a great product and excellent customer service. read more