I really wanted to give this place a 5. I am a regular customer, I come here every two weeks for a dip/gel mani & deluxe gel pedicure. I spend anywhere from $115-$140 every visit!! I have brought my mom, sister, & sister in law. Whom are all regulars now.
My reason for 3 stars is due to some nail techs who are beyond rude (as mentioned in other reviews) I am willing to bet those comments are about the same person, TAMMY!! She is the absolute worst!
As mentioned, I'm here very often. I would highly recommend Amy, Lala, Andy (he does the best pedicures), and Jacob. I can't remember other names of techs who have worked on my nails, but these 4 are the absolute sweetest and do amazing work!
I usually don't come on the weekends bcuz Amy & Lala are off. Desperate for a mani & pedi (as I leave for Miami in a few hours) I reluctantly went. Pedicure was awesome like always. Very relaxing. Yes, drinks were offered. I was then asked to go to station 1 with Tammy. She has never worked on my nails but I have seen her argue with other customers in the past. I guess today was my turn.
Jacob (who's done my nails while Andy did my pedicure) was doing an amazing job on the woman sitting beside me. I asked for his name again and complimented his beautiful work. Tammy then looked at me and said "what? You don't like me?" I responded with "I didn't say that. I'm just complimenting his work" and she got upset and continued with the notion that I don't like her. I asked why she was so defensive and offended if all I did was compliment someone's work. Mind you, she wasn't even making small talk with me. Now I'm pissed and our voices are elevated. I asked for a manager and she told me that he wasn't there today.
She kept going on with "I know you, I see you all the time" and I said "So why are you being rude to a regular customer?" She believed she was in no way rude and that I was rude and "did not like her" for complimenting Jacob's work. I also told her that I usually go to Lala and Amy. And she went on to say "Amy can't even shape nails right! You wanna go to Amy ? Go to Amy then!" Ridiculous!!! How unprofessional to speak badly on a coworker!!! AND while I was getting my pedicure, another customer asked for Amy and was told she was on vacation! She's not even there to defend herself!
By now, the manager (I believe it's Tom) came out and finished my nails. I expressed how I felt. She was beyond rude and unprofessional and can potentially lose a loyal customer. I know this is not the first encounter she's had with this attitude as I've witnessed it before!!
This place is awesome! Go enjoy spoiling yourself but please avoid Tammy for that awesome experience. Go to literally anyone else!!! read more