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    Primus Physical Therapy

    5.0 (2 reviews)
    Open • 7:00 am - 6:00 pm

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    5 years ago

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    Town Center Orthopaedics

    Town Center Orthopaedics

    2.9(48 reviews)
    0.1 mi

    I was very disappointed with how this office operates. It felt like the team did not truly care…read moreabout their patients. We came in for a broken ankle, but it was treated as if it were not a serious issue. An MRI was necessary for the next step in treatment, yet the request was not submitted to the insurance in a timely manner. We had to repeatedly follow up and push the office just to get the request sent. In the meantime, we were left waiting in pain without proper support or protection while waiting for the MRI to be scheduled and completed. Even after the MRI was completed and the report was sent to the doctor's office the next day, no one contacted us to schedule a follow-up appointment or begin treatment. Isn't the office supposed to monitor this and follow up with patients to move treatment forward? Overall, this was a very frustrating and upsetting experience.

    Appointment was an hour and a half late. Understand emergencies happen, but have the decency to…read moretell the patient if this is the case. And staff shouldn't lie and say they are on time if it's already 30 minutes late. Nurse was rude when this was pointed out. Front office checked me in as wrong patient, confirmed I was checked in correctly still have not received refund for incorrect copay (required to pay 2x). Doc was fine, not particularly thorough but not short either. I guess if you have a major injury they would be fine otherwise I'd recommend another practice.

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    Town Center Orthopaedics
    Town Center Orthopaedics
    Town Center Orthopaedics

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    The Jackson Clinics, Physical Therapy - We are OPEN and NOW offering telehealth/virtual physical therapy!

    The Jackson Clinics, Physical Therapy

    4.1(15 reviews)
    0.3 mi

    This place was recommended by a PT from another organization where scheduling had become difficult…read more My teenage kid had ACL surgery and was three weeks post-op when we came here. As a travel athlete, the goal of rehab is not only healing but returning to peak performance. The first PT who assessed my kid was not friendly - I would probably say she was a bit condescending, and made us feel bad for allowing knee bending exercises, something both the surgeon and the previous PT had encouraged. She instructed us to stop all bending exercises, including heel slides, until further notice. When she sarcastically asked my kid to lift a straight leg and immediately pointed out the inability to do so, my kid explained that the foot was stuck on the table base. No chance to let her try again, PT moved on to whatever was next on her list of things to do. Despite nothing appearing abnormal in recovery, the PT dismissed our explanations and remained condescending throughout. I simply said we'd email the doctor's protocol to her rather than argue. We later learned from the second PT - not from scheduling, check-in, or even the first PT herself - that the initial PT was leaving in a couple of weeks as she was a traveling PT, and we'd be reassigned to someone else. Given that ACL rehab typically lasts 7-12 months (a timeframe she herself confirmed), it was disappointing that this wasn't disclosed upfront. It reflected a lack of continuity and care for the patient experience. The second PT was much kinder and even seemed surprised by the "no bending" instruction. He gave my kid very basic quad engagement exercises on the table with light stretching. However, he was clearly managing multiple patients at once, leaving my kid waiting between exercises. The appointment also ran to about 80 minutes, despite being told it would last an hour, and only ended because I mentioned we had to get to school. Afterward, I contacted the doctor, who advised us to stop going there immediately since not bending the knee could harm recovery. I would not recommend this place, especially for young athletes.

    Potential New customer. I never got past the nasty young lady at the front desk over insurance and…read morepayment forms. I found that the administrative staff lacked patience and professionalism to address basic concerns. A red flag to find another facility.

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    The Jackson Clinics, Physical Therapy
    The Jackson Clinics, Physical Therapy
    The Jackson Clinics, Physical Therapy

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    Miller R David, MD - Dr. David Miller

    Miller R David, MD

    3.4(8 reviews)
    0.1 mi

    I came to Town Center Orthopedics to see Dr. Miller for carpal tunnel syndrome. My experience was…read morebeyond horrible. I sat in the waiting room for over an hour. Once I was taken back to an exam room, I was in there for an hour and fifteen minutes. I was not seen by a nurse or Dr. Miller during this over two hour period. NO ONE came to let me know when or if I'd be seen. No one came to take my vitals or let me know anything. Every time I looked out the door to find anyone to see what the major delay was, the hall was empty. I have degenerative disc disease in my low back. By sitting on their less than comfortable chairs for well over two hours. I couldn't take the pain anymore so I had to leave. I do NOT recommend this facility or Dr. Miller at all. They don't seem to care how long they leave patients waiting. I'm sure many patients are in pain just waiting unreasonably long hours just to see a doctor. It's down right shameful!. If I could have the option of selecting 0 stars, I would.

    Dr. Miller is an amazing Dr and even bigger accolade is his care for his patients office…read moreexperience. Due to probably what was a perfect storm for a recent office visit I ended up leaving without seeing Dr. Miller. I decided that there were a number of issues that needed to be addressed so I left a not-so-glorifying feedback and review. Never thinking the Dr. would read it. Not only did Dr. Miller read it but he immediately phoned me and had his office manager contact me. I had already been impressed with how he immediately treated my hand issues on my first visit but his concern over my experience with my second visit was above and beyond what would be expected from an extremely busy Dr. Thank you Dr. David. Bernice

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    Miller R David, MD - Top Doctor

    Top Doctor

    Miller R David, MD - Town Center Orthopedic Associates, Centreville Office

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    Town Center Orthopedic Associates, Centreville Office

    Primus Physical Therapy - physicaltherapy - Updated September 2026

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