I was very disappointed with how this office operates. It felt like the team did not truly care…read moreabout their patients. We came in for a broken ankle, but it was treated as if it were not a serious issue. An MRI was necessary for the next step in treatment, yet the request was not submitted to the insurance in a timely manner. We had to repeatedly follow up and push the office just to get the request sent. In the meantime, we were left waiting in pain without proper support or protection while waiting for the MRI to be scheduled and completed. Even after the MRI was completed and the report was sent to the doctor's office the next day, no one contacted us to schedule a follow-up appointment or begin treatment. Isn't the office supposed to monitor this and follow up with patients to move treatment forward? Overall, this was a very frustrating and upsetting experience.

Appointment was an hour and a half late. Understand emergencies happen, but have the decency to…read moretell the patient if this is the case. And staff shouldn't lie and say they are on time if it's already 30 minutes late. Nurse was rude when this was pointed out. Front office checked me in as wrong patient, confirmed I was checked in correctly still have not received refund for incorrect copay (required to pay 2x). Doc was fine, not particularly thorough but not short either. I guess if you have a major injury they would be fine otherwise I'd recommend another practice.

Excellent care and communication before, during, and after treatment. I was lucky in that the…read moreoffice is located close to my home, but it was easy to locate and there was plenty of parking available. The office is clean and the front staff are very friendly and attentive as well. I would recommend everyone to come here for foot and ankle care.

Called for an appointment for my 6 year old for Wednesday, because school is out for the…read moreday--teacher work day. I get to the office 15 minutes early and am told that the appointment is actually on Thursday, and that i need to do a better job at listening to the times and dates. Unprofessional and unaccommodating for their own mistake. I specifically asked for a wednesday appointment for a reason. In another platform, i left a 1 star review, and in response, they said they offered to see my son if we waited. That was a LIE. The front desk threw her hands up in the air and said "were all booked for the day". This is just a shady practice in a shady location. Find another clinic.

I came to Town Center Orthopedics to see Dr. Miller for carpal tunnel syndrome. My experience was…read morebeyond horrible. I sat in the waiting room for over an hour. Once I was taken back to an exam room, I was in there for an hour and fifteen minutes. I was not seen by a nurse or Dr. Miller during this over two hour period. NO ONE came to let me know when or if I'd be seen. No one came to take my vitals or let me know anything. Every time I looked out the door to find anyone to see what the major delay was, the hall was empty. I have degenerative disc disease in my low back. By sitting on their less than comfortable chairs for well over two hours. I couldn't take the pain anymore so I had to leave. I do NOT recommend this facility or Dr. Miller at all. They don't seem to care how long they leave patients waiting. I'm sure many patients are in pain just waiting unreasonably long hours just to see a doctor. It's down right shameful!. If I could have the option of selecting 0 stars, I would.

Dr. Miller is an amazing Dr and even bigger accolade is his care for his patients office…read moreexperience. Due to probably what was a perfect storm for a recent office visit I ended up leaving without seeing Dr. Miller. I decided that there were a number of issues that needed to be addressed so I left a not-so-glorifying feedback and review. Never thinking the Dr. would read it. Not only did Dr. Miller read it but he immediately phoned me and had his office manager contact me. I had already been impressed with how he immediately treated my hand issues on my first visit but his concern over my experience with my second visit was above and beyond what would be expected from an extremely busy Dr. Thank you Dr. David. Bernice

The Centreville location of The Jackson Clinic has been nothing short of exceptional in helping me…read moreheal an ankle fracture with a severe sprain. I was a skeptic as i began my recovery with them after being in a boot and unable to walk on it for two months. Walked in for my first apt in a boot nearly 3 months ago and now i'm out of the boot and getting very close to full mobility in my ankle, ALL BECAUSE of THEM!!! Their knowledge, support, encouragement and true commitment to help me, allowed me to heal better, faster and more completely than would have EVER happened without them. I have heard awful stories about physical therapists that friends have gone to so i didn't have much faith in the process, but i got REALLY lucky when i picked this practice. Rob is my Doctor there, and he, along with Melissa and Kellie, as therapists, have worked together to solve my recovery issues. It is ALL because of them that i will have a full and complete recovery with full mobility. As a 59 year old that has been very active my entire life, a full recovery was critical to me and my quality of life. I trusted them enough to do whatever it took to heal my injury and was consistent in the home assignments I was given. If anyone reading this has a current or old injury and you want to fully recover, THIS is the place to do it. Its a large, well lit, fully equipped facility. Ijust cannot thank and praise them enough!!!

This place was recommended by a PT from another organization where scheduling had become difficult…read more My teenage kid had ACL surgery and was three weeks post-op when we came here. As a travel athlete, the goal of rehab is not only healing but returning to peak performance. The first PT who assessed my kid was not friendly - I would probably say she was a bit condescending, and made us feel bad for allowing knee bending exercises, something both the surgeon and the previous PT had encouraged. She instructed us to stop all bending exercises, including heel slides, until further notice. When she sarcastically asked my kid to lift a straight leg and immediately pointed out the inability to do so, my kid explained that the foot was stuck on the table base. No chance to let her try again, PT moved on to whatever was next on her list of things to do. Despite nothing appearing abnormal in recovery, the PT dismissed our explanations and remained condescending throughout. I simply said we'd email the doctor's protocol to her rather than argue. We later learned from the second PT - not from scheduling, check-in, or even the first PT herself - that the initial PT was leaving in a couple of weeks as she was a traveling PT, and we'd be reassigned to someone else. Given that ACL rehab typically lasts 7-12 months (a timeframe she herself confirmed), it was disappointing that this wasn't disclosed upfront. It reflected a lack of continuity and care for the patient experience. The second PT was much kinder and even seemed surprised by the "no bending" instruction. He gave my kid very basic quad engagement exercises on the table with light stretching. However, he was clearly managing multiple patients at once, leaving my kid waiting between exercises. The appointment also ran to about 80 minutes, despite being told it would last an hour, and only ended because I mentioned we had to get to school. Afterward, I contacted the doctor, who advised us to stop going there immediately since not bending the knee could harm recovery. I would not recommend this place, especially for young athletes.

Poor surgical outcome for my shoulder surgury. His bedside manner is lacking compared to other…read morephysicians.

Do not go here the quack of quacks. Please do not see this joker do not think about it. I visited…read morehim because I had severe foot pain. He did not x ray me. He instead wrote me a note telling me to go to a physiatrist, since there was nothing wrong with me. He sent it registered mail. A couple months later, I had eight painful Nueromas removed.

Hidden gem! Very kind reception and professional!! I couldn't cross my leg for so long, I thought I…read morewould have to learn to live with this, and within the first 3 treatments I could feel the tightness loosening. I can't believe the improvement!!! Then the dry needling was the icing on the cake! Thank you so much!

I love this place. I been to another places before but I do feel this place makes a big difference…read more The doctor and staff are so polite, respectful, and sweet. They care about your well being and try to do everything to make you better. I recommend this place to everyone. Also the dry needling help me to recover faster too.

My Luna Physical Therapist, Jennifer, is outstanding. She pays close attention to my progress and…read moreincreases my exercises just the right amount. She is also high energy, fun, and delightful to work with. I can't speak highly enough about my experience with Luna. My orthopedic surgeon recommended Luna to me, and I'm glad he did!

Amazing highly trained and caring therapists. Great follow up. Highly recommend for in home PT.read more